Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,225 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,225 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful with booking process but missed a saving of around £3,000 from booking 2 legs of cruise separately rather than whole cruise as one. Information given on drinks package was misleading. Not advised that excursions included in the price covered only around one third of the excursions available. Got a good deal for us on return flught.”

Helpful Report

Posted 6 years ago

Good Afternoon Mr David Arnold Sugden, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the friendly and helpful service that you have received from ourselves. We are sorry that you feel as though the drinks package and excursion information provided to you was misleading. We are glad to hear that you have received a good deal from ourselves and we wish you an excellent time on your cruise.

Posted 6 years ago

“So far I am extremely pleased with the booking experience I await confirmation.”

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Posted 6 years ago

Thank you very much for your review. We are pleased to hear that you are please with the service that you have received from ourselves. Have a lovely time on your cruise!

Posted 6 years ago

“Good response to our queries,”

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Posted 6 years ago

Good Afternoon Peter, Thank you very much for your excellent feedback. It's a pleasure to hear that you are pleased with the service that you have received from ourselves. Have a good lovely time on your holiday.

Posted 6 years ago

“excellent support from Estelle. Always prompt when answering questions and does give the feeling that she really cares which has nt always been the case with six star”

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Posted 6 years ago

Good Afternoon Stephen Reilly, Thanks for your feedback. It's a pleasure to hear that you are pleased with the prompt and helpful service that you have received from Estelle. We hope you have a brilliant time on your cruise!

Posted 6 years ago

“All Questions answered well”

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Posted 6 years ago

Hi Mr Manfred Ewald Zeilerbauer, Thank you so much for your feedback. It's lovely to hear that you are happy with the service that you have received from ourselves. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Katie was very efficient and helpful”

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Posted 6 years ago

Thank you for your review, we are customer focused company and sincerely appreciate your feedback. It is important to us that each of our customers receives the service that exceeds their expectations. Enjoy your cruise holiday and thank you again for booking with SixStar Cruises.

Posted 6 years ago

“a group of primarily work from home people who know the cruise business pretty well”

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Posted 6 years ago

Thank you so much for your review I am so pleased we were able to assist you with your booking and provide all the information you needed. Please do not hesitate to contact us should you need anything else and thank you again for your booking.

Posted 6 years ago

“Janet was very helpful and pleasant Hope all of your staff are as good as she is This is my first River cruise Hope all goes well and I can use your company again”

Helpful Report

Posted 6 years ago

Dear Helen Murdoch, What a lovely review! It's fantastic to hear that you are pleased with the helpful and pleasant service that Janet has provided you. We are delighted that you have entrusted Six Star Cruises with your precious holiday. We hope you have a lovely time on your River Cruise!

Posted 6 years ago

“My score would have been Very Good, but my someone incorrectly typed my email address which meant your consultant didn't get back to me the same day. Due to the delay the flight prices went up which cost us over £100 more. This was disappointing. Other than that we were very happy with the service provided.”

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Posted 6 years ago

“Was very helpful with any information asked Thank you”

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Posted 6 years ago

“Stacey was fantastic and really took the time to check various options, kept in touch at convenient times. Was extremely knowledge and was keen to answer all my questions to make sure my booking exactly met my needs. An excellent service”

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Posted 6 years ago

Hello Chris, We would like to thank you for choosing to book with Six Star Cruises and taking the time to leave your feedback on the fantastic and knowledgeable service that Stacey provided you. We hope you have a brilliant time on your cruise!

Posted 6 years ago

“Speedy,accurate and efficient. Claire was precise and always phoned back when she promised, Very Good”

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Posted 6 years ago

Good Afternoon Andrew John Nickell, Thank you for your 5 star review on our precise, accurate and efficient concierge. We hope you have a fantastic cruise!

Posted 6 years ago

“HAD DIFFICULTY FILLING OUT cRYSTAL INFO BUT ALL SORTED”

Helpful Report

Posted 6 years ago

Good Afternoon Tom Youldon, Thank you very much for your email. We are sorry that you had difficulty filling out your Crystal information. If you would like any further assistance with your booking or if you have any queries you can contact our customer service team on 0808 274 7745. Kind Regards. Six Star Cruises

Posted 6 years ago

“Extremely efficient in providing answers to a number of questions”

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Posted 6 years ago

Hi Geoffrey Brown, Thank you very much for your excellent feedback on the efficient service that you have received from ourselves. We hope you have a fantastic time on your cruise!

Posted 6 years ago

“We were very impressed with the service and attention provided by Emily Whiteside when booking our cruise today. She took the time to answer all of our questions thoroughly and is clearly very knowledgable on all aspects of cruise holidays including flight itineraries. She was very professional and a pleasure to deal with.”

Helpful Report

Posted 6 years ago

Thank you Steve and Bev for taking the time to submit you review. I will pass your comments on to Emily and her Manager, they will both be delighted with your comments. We aim to deliver a remarkable experience to our customers and we sincerely wish you a perfect holiday. Thank you for booking with Six Star Cruises.

Posted 6 years ago

“I had a conversation this morning with Janet Cain, who was able to help me with additional information that was required, and made sure everything was in order to put our minds at ease.”

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Posted 6 years ago

Hello Rhian, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the helpful service that Janet Cain has provided. Have a fantastic holiday! We wish you "Happy Travelling"

Posted 6 years ago

“It would have been 5 stars, but this morning my husband phoned you and left the number for a call back as you were busy. It is now 4pm. and no one has bothered to respond. !!!!!”

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Posted 6 years ago

Good Afternoon Mrs Sharron Susan Courts, Thank you for your feedback. We are sorry that you did not receive a call back from ourselves. I have sent your details onto the relevant department. They will be in contact with yourself shortly.

Posted 6 years ago

“good price, mostly helpful .”

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Posted 6 years ago

Dear Mr Clive Andrew Bevan, Thank you very much for your feedback. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Booking process was excellent; clear, informative, accurate. Very helpful and knowledgeable booking agent Emily.”

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Posted 6 years ago

Hello Mr Alan Howard Bassett-Gilham, Many thanks for taking the time to review the excellent helpful and knowledgeable service that Emily has provided yourself. It's fantastic to hear your wonderful feedback. We hope you have a lovely time on your cruise!

Posted 6 years ago

“They managed to get a 76.4% refund on my deposit. thanks”

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Posted 6 years ago

Hello Mr Alexander McGowan Lindsay, Thank you for your feedback. We hope you have a lovely time on your cruise.

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,225 reviews