Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,015 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

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4.8

Based on 5,015 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacey was fantastic and really took the time to check various options, kept in touch at convenient times. Was extremely knowledge and was keen to answer all my questions to make sure my booking exactly met my needs. An excellent service”

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Posted 5 years ago

Hello Chris, We would like to thank you for choosing to book with Six Star Cruises and taking the time to leave your feedback on the fantastic and knowledgeable service that Stacey provided you. We hope you have a brilliant time on your cruise!

Posted 5 years ago

“Speedy,accurate and efficient. Claire was precise and always phoned back when she promised, Very Good”

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Posted 5 years ago

Good Afternoon Andrew John Nickell, Thank you for your 5 star review on our precise, accurate and efficient concierge. We hope you have a fantastic cruise!

Posted 5 years ago

“HAD DIFFICULTY FILLING OUT cRYSTAL INFO BUT ALL SORTED”

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Posted 5 years ago

Good Afternoon Tom Youldon, Thank you very much for your email. We are sorry that you had difficulty filling out your Crystal information. If you would like any further assistance with your booking or if you have any queries you can contact our customer service team on 0808 274 7745. Kind Regards. Six Star Cruises

Posted 5 years ago

“Extremely efficient in providing answers to a number of questions”

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Posted 5 years ago

Hi Geoffrey Brown, Thank you very much for your excellent feedback on the efficient service that you have received from ourselves. We hope you have a fantastic time on your cruise!

Posted 5 years ago

“We were very impressed with the service and attention provided by Emily Whiteside when booking our cruise today. She took the time to answer all of our questions thoroughly and is clearly very knowledgable on all aspects of cruise holidays including flight itineraries. She was very professional and a pleasure to deal with.”

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Posted 5 years ago

Thank you Steve and Bev for taking the time to submit you review. I will pass your comments on to Emily and her Manager, they will both be delighted with your comments. We aim to deliver a remarkable experience to our customers and we sincerely wish you a perfect holiday. Thank you for booking with Six Star Cruises.

Posted 5 years ago

“I had a conversation this morning with Janet Cain, who was able to help me with additional information that was required, and made sure everything was in order to put our minds at ease.”

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Posted 5 years ago

Hello Rhian, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the helpful service that Janet Cain has provided. Have a fantastic holiday! We wish you "Happy Travelling"

Posted 5 years ago

“It would have been 5 stars, but this morning my husband phoned you and left the number for a call back as you were busy. It is now 4pm. and no one has bothered to respond. !!!!!”

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Posted 5 years ago

Good Afternoon Mrs Sharron Susan Courts, Thank you for your feedback. We are sorry that you did not receive a call back from ourselves. I have sent your details onto the relevant department. They will be in contact with yourself shortly.

Posted 5 years ago

“good price, mostly helpful .”

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Posted 5 years ago

Dear Mr Clive Andrew Bevan, Thank you very much for your feedback. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Booking process was excellent; clear, informative, accurate. Very helpful and knowledgeable booking agent Emily.”

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Posted 5 years ago

Hello Mr Alan Howard Bassett-Gilham, Many thanks for taking the time to review the excellent helpful and knowledgeable service that Emily has provided yourself. It's fantastic to hear your wonderful feedback. We hope you have a lovely time on your cruise!

Posted 5 years ago

“They managed to get a 76.4% refund on my deposit. thanks”

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Posted 5 years ago

Hello Mr Alexander McGowan Lindsay, Thank you for your feedback. We hope you have a lovely time on your cruise.

Posted 5 years ago

“Customer services are one if the better Seabourn agents, always quick to respond to queries and very helpful.”

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Posted 5 years ago

Hi Mrs Anne Teresa Baldwin, Thank you very much for your lovely review. It's great to hear that you are happy with the helpful service that you have received from ourselves. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Efficient dealings with my query.”

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Posted 5 years ago

Thank you Robert Palmer for your lovely review. It's great to hear that you are happy with the service that you have received from our concierges. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Stacey was quick to understand what we were looking for and not only gave good advice, she managed our booking effortlessly and efficiently. We would not hesitate to book with Stacey again”

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Posted 5 years ago

Thank you Marc Pepperman for your kind review. I am so pleased that you are happy with the excellent service you have received from Stacey, going above and beyond to assist you. Thank you for choosing Six Star Cruises.

Posted 5 years ago

“Please amend my email address to frankeliel@icloud.com. Send this again there and I will respond. Thanks Frank”

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Posted 5 years ago

“I contacted Bridie Horridge online and she has arranged our booking for October 2019. Bridie has been very helpful and answered our questions. We still have a few things to do but hopefully all will go well”

Helpful Report

Posted 5 years ago

Dear Dennis Noonan, Thank you for taking the time to review the helpful service that you have received from Bridie Horridge at Six Star Cruises. We wish you a lovely time on your Cruise in October 2019!

Posted 5 years ago

“Janet cain Was very helpful”

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Posted 5 years ago

Thank you for your kind review. I am so pleased that Janet assisted with your booking in a helpful manner. Thank you again for choosing to book with Six Star Cruises.

Posted 5 years ago

“Janet handled my query in a professional and pleasant way.It took some time to answer the point I rang about but she was determined to do it and she did. Her service was excellent Eifion Phillips”

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Posted 5 years ago

Thank you Eifion Phillips for your kind review and comments about Janet. I am so pleased that Janet handled your query in a professional and pleasant manner, ensuring that your query was answered. Please be assured that Janet will be recognised for the excellent service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 5 years ago

“Very efficient.”

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Posted 5 years ago

Thank you Mr John Joseph O for your review. I am so pleased that you are happy with the efficient service you have received from ourselves. Thank you again for choosing Six Star Cruises.

Posted 5 years ago

“Awesome service & knowledgeable consultants.”

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Posted 5 years ago

Thank you for your kind review. I am so pleased that you are happy with the knowledgeable service you have received from our consultants. Thank you again for choosing Six Star Cruises.

Posted 5 years ago

“My wife and I regularly book cruises with Six Star Cruises, our preferred cruise line being Regent Seven Seas. We find the staff generally friendly and helpful. Usually efficient but on this occasion a consultant failed to call us back and we were only able to book the cruise we wanted at the second attempt. Six Star are competitive on price and have some attractive offers.”

Helpful Report

Posted 5 years ago

Thank you Mr Schroeder for your review. I am so pleased that you are happy with the friendly and helpful service you have received from ourselves. I apologise for the inconvenience caused by the concierge not returning your call, we have received a high volume of calls recently and do apologise for your call back not being made at the arranged time. We do appreciate your repeat business, and hope you return to ourselves in the future. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,015 reviews