Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,223 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found this review difficult to write as I have had very variant dealings with Cruise Concierges over the last two weeks. We were rather unceremoniously sent an email requesting the remaining balance for our forthcoming cruise from Rio to Barcelona which we KNOW won't be sailing as we had previously been told by Regent that they were unlikely to be sailing before early summer. At least we would have expected a phone call if Six Star Cruises was to live up to its name! I was reluctant to pay our outstanding balance without discussing options with SSC and I therefore phoned the company last Thursday only to be held in a queue for over 55 minutes. I eventually spoke to a Cruise Concierge who was obviously very new to the business and who had not received the requisite training to handle the myriad of enquiries which must be being directed to SSC at this time. Essentially, she told me that we would not be able to bank the deposit we had already paid with Regent. She was also unable to offer any suggestions which matched our criteria for choosing a new cruise but told me that another member of the SCC staff would get in touch within days to discuss possible options. Since booking the cruise , we had had NO communication from SCC which again I don't think equates with the name of your company. I know this year has been very hard for the industry but it is essential that SCC operate to a level which warrants their 'six star' name and I believe that you are severely understaffed due to furloughing a percentage of your concierges. I decided to phone Regent [ and Sovereign Cruises both of whom answered my call immediately] and they talked me through my options. Last weekend, my husband and I scoured all available cruises and picked an alternative, this one being from Cape Town to Rio. I was keen to secure this as I saw that some cabins were on 'waitlist' on another cruise company's website. I requested a callback from SCC ] via email as I did not want to way another hour or more to speak to someone given that it was a Monday morning! That requested call failed to materialise. I therefore phoned Regent and asked them to secure the cruise booking for me which they duly did. They told me to contact the concierge at SCC [ by email] with whom I had made the original booking and I duly did this only to receive an 'out of office' notice until the 23rd December. This is when Scott Perry stepped in........and he saved SCC's reputation. He handled our query with efficiency, always phoning back when he said he would and securing us the best possible deal. He was very apologetic about the service we had received and endeavoured to remedy that ...which he definitely did. Scott has been superb to deal with and we have every confidence that he will now act appropriately as our concierge when those before him had failed. I would give Scott 5 stars without doubt.”

Helpful Report

Posted 4 years ago

“I have come across a problem that I feel SCC could have warned its clients about that Seabourn unlike Crystal or Silverseas, for example, both cruise lines which SCC have booked us on in the past, appear NOT to include their on board credit at the time advanced bookings of shore excursions become available. Furthermore, no notice is made by SCC that unlike Crystal and Silverseas, for instance, advance bookings as far ahead as 9 months perhaps longer, have to be paid for by credit card without the benefit of being able to use on board credit. This had led to extensive confusion amongst its passengers (read online comments) about whether their credit card will be reimbursed using on board credit. There are reports of on board credit with Seabourn not be credited for advanced purchases of shore excursions. This is not acceptable where on borad credit is relied upon for shore excursions.”

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Posted 4 years ago

“I am very disappointed that HARD COPY of bookings and other details are not sent. There is too much information to keep dodging between e mail pages.”

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Posted 5 years ago

“After multiple questions and dithering on my part they placed our booking with no issues - polite and straightforwardly efficient”

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Posted 5 years ago

“Trouble with refund from cancelled June cruise but now used money to pay for May 2021 cruise. Andrew Whittle was a brilliant help and talked us through everything we needed to know.”

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Posted 5 years ago

“Thank you to Sandie who answered any questions we had about booking our next cruise and made the booking straight forward. We are really looking forward to our cruise booked through Six Star.”

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Posted 5 years ago

“The service from Andrew Freeman was excellent, very competent and thorough.”

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Posted 5 years ago

“We were trying to do lift and shift to next year due to coronavirus. We initially had difficulty in getting someone to speak to but eventually we did and it was all sorted out efficiently. Nicole Hope was extremely helpful.”

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Posted 5 years ago

“Polite and helpful service from Estelle Peachey.”

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Posted 5 years ago

“Due to the ongoing Covid-19 problems, we had to change a Celebrity cruise that had booked, from June 2020 to August 2020.. The back-log meant that we waited for nearly two weeks before Six Star contacted us to resolve the problem. However, once they did get back to us, the change was done without any fuss or extra charges. I can recommend their service.”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Spoke with Janet Cain regarding upcoming cruise. She was fabulous - resolved all the issues promptly and went out of her way to make sure everything was in place. Only problem was the 20 minute wait time to answer my call”

Helpful Report

Posted 5 years ago

Good evening Steve, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Janet receives the recognition she deserves. I am sorry that we took longer than usual to answer your call. We are extremely busy at the moment with bookings affected by the Coronavirus but I will ensure that this is looked into so we can improve going forward. Thank you for booking with us and I hope you have the best time on board!

Posted 5 years ago

“refunds too low,service from both estelle,and paul,plus the rest,were very good.time to cancel too tight the 45%and90% i mean.”

Helpful Report

Posted 5 years ago

Good Evening, Thank you for taking the time to review the service that you have received from Six Star Cruises. It's lovely to hear that you are pleased with the service that you have received from Estelle and Paul. Thank you for choosing Six Star Cruises.

Posted 5 years ago

“The lady I talked to Laney was fabulous - knew everything and nothing was too much trouble. Sadly it took 20 minutes to get through which is unacceptable”

Helpful Report

Posted 5 years ago

Good morning Steve, Thanks for your review. I am really pleased that we could help with your query and you were well looked after. I am sorry to learn you were waiting 20 minutes on the phone. We are extremely busy throughout January. We are trying our best to keep wait times to a minimum but sadly it hasn't always been possible. I will certainly feed this back to the relevant department though so we can improve going forward. I hope you have a fantastic time on board and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Laura was very helpful would book again”

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Posted 5 years ago

Dear Gillian Blakesley, Thank you so much for your lovely feedback. It's a pleasure to hear that you are pleased with the lovely and helpful service that Laura has provided you. We hope you have a lovely time on your holiday!

Posted 5 years ago

“Janet Cain was very helpful and very easy to deal with. She sorted out my queries very professionally”

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Posted 5 years ago

Good Afternoon, Thank you for your 5 star feedback and special mention to Janet for her excellent service. We hope you have an amazing cruise and thank you once again for booking.

Posted 5 years ago

“Laura was extremely helpful in taking me through the booking process yesterday tailoring a guided tour in Rome to our requirements rather than the "standard" one that was offered and also booking us into an hotel that we favoured rather than the one normally suggested. She could not have been more helpful and the only slight downside seemed to be the response time of the system that she was using which lengthened the booking process significantly. Nevertheless I was very satisfied and if the arrangements turn out as they should then I shall be delighted.”

Helpful Report

Posted 5 years ago

Thank you for your review and thank you for your lovely words. We love it when a plan comes together! We also love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Laura receives the recognition she deserves. We hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Keeley was very helpful.”

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Posted 6 years ago

Good Afternoon, Thank you for your feedback. It's great to hear that you are pleased with the helpful and kind service that Keeley has provided you when assisting with your booking. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Lyndsey saved our holiday when BA cancelled our flight. A combination of professionalism and persistence resulted in the best possible outcome in the circumstances. She worked with us to look beyond the obvious options and refused to give up. Her actions have gone a long way to restore our jaded opinion of Six Star Cruises and we will be asking for her to handle any further dealings we have with the Company.”

Helpful Report

Posted 6 years ago

Hello Martin, Thank you very much for your review and special mention to Lyndsey. She is an asset to the Six Star Team and this feedback will be sent to her line manager. Thank you for booking with Six Star, we hope you have a wonderful time on your sailing!

Posted 6 years ago

“I am delighted to say that the service I received from Estelle this afternoon was both professional and efficient. Estelle was very helpful and caring in assisting me with a request that I couldn't have asked for more. Thank you.”

Helpful Report

Posted 6 years ago

Hello Joyce, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the helpful, professional and efficient service that Estelle has provided you. We hope you have a lovely time on your holiday!

Posted 6 years ago

“Being a novice to river cruising I had a lot of questions. After a phone call to Lyndsey Mccracken I feel much more at ease and am now looking forward to our holiday, all qeries answered. Thank you.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you very much for your review and 5 star feedback regarding the wonderful Lyndsey. She is an asset to the team and I am happy to hear you were helped with your queries in the best way. Have a fantastic time and thank you for booking with us!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,223 reviews