Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,221 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once we got a hold of our Elite Concierge the whole process was simple, if repetitive since we have arranged many cruises with SixStarCruises over the years. The lack of consistency of contact is annoying as customers wish to have their business completed quickly and efficiently and any inquiries dealt with similarly. Covid is a fairly feeble excuse for lack of communication, is it not possible for bookings/inquiries to be dealt with by someone else if the Elite Concierge is absent? Working in silos is not conducive to good customer relations during a pandemic. Concierges are friendly and cruise deals are usually attractive that is why we have remained as customers of SixStarCruises, but we do become frustrated when our 'one and only' (apparently) contact does not work consecutive days or is absent for longer during the period of booking.”

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Posted 3 years ago

“I haven’t been on the cruise yet but Grace my concierge has such enthusiasm and took me through my booking requirements so well . I am now excited to set sail, I was a cruise sceptic before but she was so inspiring and excited to tell me about sailing with Azamara I feel my scepticism disappearing My review is only based on the before sail service not the sailing”

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Posted 3 years ago

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Posted 3 years ago

“This is our first experience with Six Star Cruises. Until now we have only managed to secure a booking. It is early days to give a review”

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Posted 3 years ago

“Donna was really helpful, knowledgeable and attentive. Well Done!”

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Posted 3 years ago

“An email to our usual contact bounced back saying out of office for 15 days so to contact someone else. The someone else email bounced back saying out of office for 8 days. So we rang the office and spoke to someone else whom was helpful.”

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Posted 3 years ago

“Dan as usual was efficient in dealing with our change of plans!”

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Posted 3 years ago

“Team very helpful and responsive when you get through to them. Only problem is trying to get through on the phone, long holding time - may be too many customers for the existing team.”

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Posted 4 years ago

“CLAIR TAYLOR DELT WITH SORTING OUT OUR CRUISE SHE WAS VERY HELPFUL”

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Posted 4 years ago

“Our cruise experince is nearely one and half yeares away,so now I am not able to talk about it. Booking experience is reasonably easy due to Andrew Freemans patience in answering our questions and explaining things.”

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Posted 4 years ago

“I found Sandie Collier very efficient and pleasant, and also extremely patient with an IT troglodyte like me!”

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Posted 4 years ago

“Five stars once I managed to get through to a concierge that I knew but it took almost an hour to achieve that! Unfortunately both Erin and Maura were ‘out of office’, but once I managed to get through to Stacey it was the usual Six Star service. I believe you had someone new on switchboard.”

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Posted 4 years ago

“Your agent Sandie was good and is a credit to your company- we would have liked a bit more off however !!”

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Posted 4 years ago

“Thanks Sheila for all your help.”

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Posted 4 years ago

“East to contact and calls returned. Prompt replies to questions. Efficient booking. Nothing like Iglu Cruise!”

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Posted 4 years ago

“Lisa did an excellent job on behalf of Six Star Cruises”

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Posted 4 years ago

“RE-booking the latest cancelled cruise was quick and easy, with excellent service from the Sic Star bookings team”

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Posted 4 years ago

“Scott was very efficient with our booking.”

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Posted 4 years ago

“A complicated booking as a virtual exchange for two cruises cancelled by Azamara. Handled well.”

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Posted 4 years ago

“My first contact with an advisor was helpful and she passed the details on to my usual adviser who returned my call when requested.She went through all the details efficiently.The first document has errors so awaiting correction”

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Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,221 reviews