Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,223 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer services are one if the better Seabourn agents, always quick to respond to queries and very helpful.”

Helpful Report

Posted 6 years ago

Hi Mrs Anne Teresa Baldwin, Thank you very much for your lovely review. It's great to hear that you are happy with the helpful service that you have received from ourselves. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“Efficient dealings with my query.”

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Posted 6 years ago

Thank you Robert Palmer for your lovely review. It's great to hear that you are happy with the service that you have received from our concierges. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“Stacey was quick to understand what we were looking for and not only gave good advice, she managed our booking effortlessly and efficiently. We would not hesitate to book with Stacey again”

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Posted 6 years ago

Thank you Marc Pepperman for your kind review. I am so pleased that you are happy with the excellent service you have received from Stacey, going above and beyond to assist you. Thank you for choosing Six Star Cruises.

Posted 6 years ago

“Please amend my email address to frankeliel@icloud.com. Send this again there and I will respond. Thanks Frank”

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Posted 6 years ago

“I contacted Bridie Horridge online and she has arranged our booking for October 2019. Bridie has been very helpful and answered our questions. We still have a few things to do but hopefully all will go well”

Helpful Report

Posted 6 years ago

Dear Dennis Noonan, Thank you for taking the time to review the helpful service that you have received from Bridie Horridge at Six Star Cruises. We wish you a lovely time on your Cruise in October 2019!

Posted 6 years ago

“Janet cain Was very helpful”

Helpful Report

Posted 6 years ago

Thank you for your kind review. I am so pleased that Janet assisted with your booking in a helpful manner. Thank you again for choosing to book with Six Star Cruises.

Posted 6 years ago

“Janet handled my query in a professional and pleasant way.It took some time to answer the point I rang about but she was determined to do it and she did. Her service was excellent Eifion Phillips”

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Posted 6 years ago

Thank you Eifion Phillips for your kind review and comments about Janet. I am so pleased that Janet handled your query in a professional and pleasant manner, ensuring that your query was answered. Please be assured that Janet will be recognised for the excellent service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 6 years ago

“Very efficient.”

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Posted 7 years ago

Thank you Mr John Joseph O for your review. I am so pleased that you are happy with the efficient service you have received from ourselves. Thank you again for choosing Six Star Cruises.

Posted 7 years ago

“Awesome service & knowledgeable consultants.”

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Posted 7 years ago

Thank you for your kind review. I am so pleased that you are happy with the knowledgeable service you have received from our consultants. Thank you again for choosing Six Star Cruises.

Posted 7 years ago

“My wife and I regularly book cruises with Six Star Cruises, our preferred cruise line being Regent Seven Seas. We find the staff generally friendly and helpful. Usually efficient but on this occasion a consultant failed to call us back and we were only able to book the cruise we wanted at the second attempt. Six Star are competitive on price and have some attractive offers.”

Helpful Report

Posted 7 years ago

Thank you Mr Schroeder for your review. I am so pleased that you are happy with the friendly and helpful service you have received from ourselves. I apologise for the inconvenience caused by the concierge not returning your call, we have received a high volume of calls recently and do apologise for your call back not being made at the arranged time. We do appreciate your repeat business, and hope you return to ourselves in the future. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Not as helpful as in the past.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am so sorry that the service you have received was not as helpful as the service you received in the past. We understand this is very disappointing. We wish you a great cruise and if we can be of any assistance in the future we would love the opportunity to try and help you. Thank you again.

Posted 7 years ago

“It is really too soon to say but I think it went very well. We have not yet had the paperwork that we were promised, though”

Helpful Report

Posted 7 years ago

Thank you Mr Felton for your review. I apologise for your inconvenience, in regards to the paperwork you have not yet received. I have notified the correct department to resolve this. We hope you have a wonderful cruise. Thank you again for choosing to book with Six Star.

Posted 7 years ago

“The booking process went very smoothly and Andrew was able to assist with additional flights, hotel, transfers etc. We will keep our fingers crossed that everything turns out as it should.”

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Posted 7 years ago

Thank you for your review. I am so pleased we have been able to assist you with your booking and Andrew was able to assist you with additional flights, hotel and transfers. Thank you again for your booking.

Posted 7 years ago

“A little early to say, not sailed yet! However the sales assistants I have so far dealt with have been excellent: very helpful and friendly. I particularly mention Rachael who took my final payment effortlessly and with good humour!”

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Posted 7 years ago

Thank you for your review David. I am so pleased that we have been able to assist you with your booking and thank you for your kind comments about Rachael. Our Cruise Concierge are there to assist you every step of the way to your departure and thereafter. Thank you again for your booking.

Posted 7 years ago

“This is the second time we have used Six Star Cruises and so far we have been impressed by the contacts we have had.”

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Posted 7 years ago

Thank you for your review Mr Gregory Frank Webber. I am so pleased that you have returned to us for the second time and that we have been able to assist you with your booking. Thank you again for booking with Six Star Cruises.

Posted 7 years ago

“I have been booking our cruises exclusively with Sandie Collier at Six Star Cruises for a number of years and she has never failed to disappoint with highly competitive packages.”

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Posted 7 years ago

Thank you for your review Mrs Salman. I am so pleased that Sandie Collier is able to assist you with your bookings time and time again. Sandie is one of our most knowledgeable cruise concierge at Six Star Cruises and has many years of experience. Thank you again for booking with Six Star Cruises.

Posted 7 years ago

“very helpful cruse consultant when we were able to get through as the Covid 19 cancellations , understandably, took priority.”

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Posted 7 years ago

Thank you for your review Mr Appleton. It is with great pleasure to read that you are happy with our Six Star service and I would like to take this opportunity to thank you again for your booking.

Posted 7 years ago

“Answered all my questions and did online booking and excursions”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review about the service you have received. I am pleased that the concierge was able to answer all your questions and organised your booking and excursions. I hope you have a fantastic holiday. Thanks again for choosing Six Star Cruises.

Posted 7 years ago

“Nothing wrong with the service but don’t like the idea that they don’t seem to honour prices they advertised. Price seems to go up every time upon confirmation of booking .”

Helpful Report

Posted 7 years ago

Thank you for your feedback and i am sorry to hear that you experienced issues in regards to the price of your holiday. We will always aim to provide the best possible price for our customer, unfortunately fluid pricing is the nature of the travel industry and we are unable to affect a cruise lines decision to increase prices or change promotions. I trust you have been able to find your perfect holiday however if you wish to discuss this further please do not hesitate to contact our customer relations department and we will assist you in any way we can. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 7 years ago

“We have booked several cruises with Lisa over the last few years. We have always found her to be very helpful and responsive to our many and varied questions. We usually know what sort of trip we want and Lisa is very good at tailoring the details to suit us perfectly. Thank you and we look forward to our future holidays booked through yourselves.”

Helpful Report

Posted 7 years ago

That's wonderful to hear that you have enjoyed several cruises with us over the last few years. Lisa puts a lot of energy into assisting her customers in choosing their itinerary resulting in booking their perfect cruise holiday. Lisa has many years of experience in tailor making itineraries. We look forward to hearing from you again very soon and thank you for your review.

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,223 reviews