Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,017 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,017 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as helpful as in the past.”

Helpful Report

Posted 5 years ago

Thank you for your review. I am so sorry that the service you have received was not as helpful as the service you received in the past. We understand this is very disappointing. We wish you a great cruise and if we can be of any assistance in the future we would love the opportunity to try and help you. Thank you again.

Posted 5 years ago

“It is really too soon to say but I think it went very well. We have not yet had the paperwork that we were promised, though”

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Posted 5 years ago

Thank you Mr Felton for your review. I apologise for your inconvenience, in regards to the paperwork you have not yet received. I have notified the correct department to resolve this. We hope you have a wonderful cruise. Thank you again for choosing to book with Six Star.

Posted 5 years ago

“The booking process went very smoothly and Andrew was able to assist with additional flights, hotel, transfers etc. We will keep our fingers crossed that everything turns out as it should.”

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Posted 5 years ago

Thank you for your review. I am so pleased we have been able to assist you with your booking and Andrew was able to assist you with additional flights, hotel and transfers. Thank you again for your booking.

Posted 5 years ago

“A little early to say, not sailed yet! However the sales assistants I have so far dealt with have been excellent: very helpful and friendly. I particularly mention Rachael who took my final payment effortlessly and with good humour!”

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Posted 5 years ago

Thank you for your review David. I am so pleased that we have been able to assist you with your booking and thank you for your kind comments about Rachael. Our Cruise Concierge are there to assist you every step of the way to your departure and thereafter. Thank you again for your booking.

Posted 5 years ago

“This is the second time we have used Six Star Cruises and so far we have been impressed by the contacts we have had.”

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Posted 5 years ago

Thank you for your review Mr Gregory Frank Webber. I am so pleased that you have returned to us for the second time and that we have been able to assist you with your booking. Thank you again for booking with Six Star Cruises.

Posted 5 years ago

“I have been booking our cruises exclusively with Sandie Collier at Six Star Cruises for a number of years and she has never failed to disappoint with highly competitive packages.”

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Posted 5 years ago

Thank you for your review Mrs Salman. I am so pleased that Sandie Collier is able to assist you with your bookings time and time again. Sandie is one of our most knowledgeable cruise concierge at Six Star Cruises and has many years of experience. Thank you again for booking with Six Star Cruises.

Posted 5 years ago

“very helpful cruse consultant when we were able to get through as the Covid 19 cancellations , understandably, took priority.”

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Posted 5 years ago

Thank you for your review Mr Appleton. It is with great pleasure to read that you are happy with our Six Star service and I would like to take this opportunity to thank you again for your booking.

Posted 5 years ago

“Answered all my questions and did online booking and excursions”

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Posted 5 years ago

Thank you for taking the time to leave a review about the service you have received. I am pleased that the concierge was able to answer all your questions and organised your booking and excursions. I hope you have a fantastic holiday. Thanks again for choosing Six Star Cruises.

Posted 5 years ago

“Nothing wrong with the service but don’t like the idea that they don’t seem to honour prices they advertised. Price seems to go up every time upon confirmation of booking .”

Helpful Report

Posted 5 years ago

Thank you for your feedback and i am sorry to hear that you experienced issues in regards to the price of your holiday. We will always aim to provide the best possible price for our customer, unfortunately fluid pricing is the nature of the travel industry and we are unable to affect a cruise lines decision to increase prices or change promotions. I trust you have been able to find your perfect holiday however if you wish to discuss this further please do not hesitate to contact our customer relations department and we will assist you in any way we can. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 5 years ago

“We have booked several cruises with Lisa over the last few years. We have always found her to be very helpful and responsive to our many and varied questions. We usually know what sort of trip we want and Lisa is very good at tailoring the details to suit us perfectly. Thank you and we look forward to our future holidays booked through yourselves.”

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Posted 6 years ago

That's wonderful to hear that you have enjoyed several cruises with us over the last few years. Lisa puts a lot of energy into assisting her customers in choosing their itinerary resulting in booking their perfect cruise holiday. Lisa has many years of experience in tailor making itineraries. We look forward to hearing from you again very soon and thank you for your review.

Posted 6 years ago

“Rachel Butterworth was very helpful in emailing a copy of our cruise confirmation”

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Posted 6 years ago

Thank you so much for your review. Rachael always to make sure she does the best she can for our customers, and I am so happy that she was able to resolve your issue. Thanks again for choosing Six Star Cruises.

Posted 6 years ago

“Rachael was extremely helpful only to be undermined by your admin staff who later on that day sent me a complete duplication of documentation as if I was just starting my investigation into available cruises in April whereas I had finalised my booking and payment by the end of December. I think this is the 3rd or 4th duplication I have received from you.”

Helpful Report

Posted 6 years ago

Thank you for your review about the extremely helpful service you have received from Rachael. I am so sorry about the repeatedly duplication of your documents, there was an issue with our system and this has now been addressed. Thanks again for choosing to book with Six Star Cruises, and I hope you have a wonderful holiday

Posted 6 years ago

“Rachael Butterworth was so friendly and reassuring today, with my questions.”

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Posted 6 years ago

Thank you for taking the time to write your review with regards to the service you have received from Rachael. Rachael is always happy to go the extra mile to make sure the customer has the best experience. I am pleased she was able to reassure you. Thanks again.

Posted 6 years ago

“Rachel Bennison worked very to overcome problems with E mail which hadn't been sent due to computer problems. She was extremely patient and understanding.”

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Posted 6 years ago

“Efficient, caring and detailed approach undertaken by Andrew”

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Posted 6 years ago

“A very efficient booking however it was not clear if a 10per cent reduction should have been applied as stated in E mail advice.”

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Posted 6 years ago

“excellent well informed staff”

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Posted 6 years ago

“Sandie was excellent and very efficient, kept us informed at every stage of the booking process. Concierge department disappointing and not very efficient”

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Posted 6 years ago

“if it wasn't for the mis-spelling of a name we would have given 5 stars”

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Posted 6 years ago

“Sis Star Cruises prices have been very competitive and have dealt with queries efficiently.”

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Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,017 reviews