Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,224 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,224 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rachel Butterworth was very helpful in emailing a copy of our cruise confirmation”

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Posted 7 years ago

Thank you so much for your review. Rachael always to make sure she does the best she can for our customers, and I am so happy that she was able to resolve your issue. Thanks again for choosing Six Star Cruises.

Posted 7 years ago

“Rachael was extremely helpful only to be undermined by your admin staff who later on that day sent me a complete duplication of documentation as if I was just starting my investigation into available cruises in April whereas I had finalised my booking and payment by the end of December. I think this is the 3rd or 4th duplication I have received from you.”

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Posted 7 years ago

Thank you for your review about the extremely helpful service you have received from Rachael. I am so sorry about the repeatedly duplication of your documents, there was an issue with our system and this has now been addressed. Thanks again for choosing to book with Six Star Cruises, and I hope you have a wonderful holiday

Posted 7 years ago

“Rachael Butterworth was so friendly and reassuring today, with my questions.”

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Posted 7 years ago

Thank you for taking the time to write your review with regards to the service you have received from Rachael. Rachael is always happy to go the extra mile to make sure the customer has the best experience. I am pleased she was able to reassure you. Thanks again.

Posted 7 years ago

“Rachel Bennison worked very to overcome problems with E mail which hadn't been sent due to computer problems. She was extremely patient and understanding.”

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Posted 7 years ago

“Efficient, caring and detailed approach undertaken by Andrew”

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Posted 7 years ago

“A very efficient booking however it was not clear if a 10per cent reduction should have been applied as stated in E mail advice.”

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Posted 7 years ago

“excellent well informed staff”

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Posted 7 years ago

“Sandie was excellent and very efficient, kept us informed at every stage of the booking process. Concierge department disappointing and not very efficient”

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Posted 7 years ago

“if it wasn't for the mis-spelling of a name we would have given 5 stars”

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Posted 8 years ago

“Sis Star Cruises prices have been very competitive and have dealt with queries efficiently.”

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Posted 8 years ago

“Did what I requested. In the brochure which you sent to us it stated that if you book before 24June 2017 which we did you would send us 12bottles of Fine Wine is this still the case,please advise.”

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Posted 8 years ago

“Staff very informative.Dan helpful and took his time .”

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Posted 8 years ago

“Just one small point. I booked a 22k cruise and was only offered a wine voucher because a competitor offered it. After booking many cruise with you that was a bit disappointing”

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Posted 8 years ago

“Reasonable price.”

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Posted 8 years ago

“Dan was most helpful and although I have never met him, I felt that he went the extra mile in obtaining the package that we required at an acceptable price.”

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Posted 8 years ago

“Booking in was excellent except for my request for given late dinner at a table for 8 to be changed to early dinner preferably for a table for two, or failing this a table for six (i.e. not four or eight). This change did not appear on the revised print out document that was sent to me following receipt of final payment. I trust you can rectify this.”

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Posted 8 years ago

“I didn't really want to write this until I'd been on holiday. However, the agent listened to my needs and, hopefully, I have a cruise where I will be happy.”

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Posted 8 years ago

“Knowledgable consultant who communicated well.”

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Posted 8 years ago

“Lisa is very positive and helpful and responds to requests promptly and efficiently. You have a 'star'!!”

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Posted 8 years ago

“lisa listened and reverted with what we wanted”

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Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,224 reviews