Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,366 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,366 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Crystal Cruise, booked through Sixstar last summer for a cruise in June of this year, was cancelled by Sixstar/Crystal in May due to Covid. After 133 days I have still not received a refund. This is despite the fact that I was initially told by Sixstar that I would be refunded in 90 days. I was then assured I would be refunded in 120 days. Sixstar have three times promised to investigate with Crystal and ring me back. None of those calls have materialised and Sixstar have also blatantly failed to respond to any E-mails or letters, including E-Mails to their Customer Services address, which in previous negative reviews they recommend people write to! Sixstar may provide a good service when booking a cruise but it is a very different story if you are trying to secure a refund. It is clearly a difficult time for cruise companies, and their agents, but if they want to have a post covid future they need to treat their customers with much more respect than they are currently doing. Sixstar sell expensive cruises but, from my experience, their service is one star.”

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Posted 5 years ago

“EXCELLENT!”

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Posted 5 years ago

“Excellent Service and Reliable company to call you back in the difficult times. We have rescheduled a once in a lifetime cruise for less restrictive times in 2021. Thank you.”

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Posted 5 years ago

“Joe Morrison was excellent in sorting out our cruise, and a allaying our fears about booking a cruise for next year”

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Posted 5 years ago

“Made the booking very easy ,very helpful very informative.”

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Posted 5 years ago

“Super friendly, efficient, knowledgeable and helpful”

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Posted 5 years ago

“This was our first cruise booking with Six Star cruises. Our cruise concierge, Laura Higgs, was very professional, knowledgable and very helpful. We now look forward to planning our exciting holiday.”

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Posted 5 years ago

“Having recently had a cruise cancelled, we have just booked another one with the help of Stacey Williams. It is now the 4th cruise we have booked through Stacey, she is friendly, efficient, and knows the cruise industry inside out, we are happy to take her advice and always follow her recommendations”

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Posted 5 years ago

“I have used six star cruises numerous times now and i find them very professional at all times I recommend anyone to use them with confidence, nothing is too much trouble and they can usually sort out anything you require My latest concierge Sheila was really helpful in sorting my re booking due to covid and i would like to thank her for her patience in these trying times”

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Posted 5 years ago

“We wish to thank Sharon Briney and the team for all their help and support In sorting out the cancellation of our New Zealand Cruise because of my serious underlying health conditions. We are really pleased with the way Sharon went that extra mile to provide clear email and telephone conversations at all stages, and for guiding us through the Insurance claims process. Many thanks to Customer Service Team at Cruise 118 in this unprecedented time. Stay safe.”

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Posted 5 years ago

“We booked an Azamara cruise around the Greek Islands next July. Very good stateroom upgrade offer and price from Six Star Cruises. Very helpful advice from Stacey Williams and great service when booking. Would use again without doubt.”

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Posted 5 years ago

“Excellent service and we would recommend to all our friends .”

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Posted 5 years ago

“A very distressing and disappointing experience. Despite being regular travellers we booked a cruise in January for departure in June through Seabourn which due to COVID-19 did not happen. Despite many mails sent have been ignored and out of pocket due to refund not being returned. I’m at a loss what to do, anyone in the same situation perhaps Legal Action required?”

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Posted 5 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“I am very disappointed that HARD COPY of bookings and other details are not sent. There is too much information to keep dodging between e mail pages.”

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Posted 5 years ago

“I had a pleasant and informative telephone call with Sophie, I found her to be polite, friendly and professional, top marks.”

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Posted 5 years ago

“just booked our fith cruise As the other 4 times before excellent service from Lisa AGAIN !!! Why go elsewhere Richard Spencer”

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Posted 5 years ago

“Stacey was extremely pleasant, knowledgeable and fully understood our needs without exerting pressure on us. Booking was a really pleasant experience.”

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Posted 5 years ago

“Very helpful and clear.”

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Posted 5 years ago

“I appreciate you getting back to me so soon, and that you are over seeing my refund. Thank you”

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Posted 5 years ago

“I had very efficient and friendly service from Laura. I am a happy customer.”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,366 reviews