Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In particular, Lisa Mallon gave exceptional customer service. In these times where everyone is so busy and it’s very frustrating to get through by phone, we could rely on Lisa to call back when she said and answer our email queries promptly. She also went out of her way to resolve some tricky issues for us, really good old fashioned proper customer service, the likes of which is rare in many companies these days. I would happily let Lisa manage my bookings in future with confidence of her exceptional knowledge and customer awareness, a joy to book with.”

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Posted 5 years ago

“Once again first class service from Sixstar. Will definitely use them for our next cruise and have no hesitation in recommending them to family and friends. Sandie was outstanding and went that extra yard to ensure all needs were met.”

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Posted 5 years ago

“All dealings either verbally or in writing efficient and friendly particularly Estelle in sorting out our suspended cruise with Oceania.”

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Posted 5 years ago

“Excellent service as always - Maura is a real gem 😁 so patient and thorough in putting together a booking.”

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Posted 5 years ago

“Trouble with refund from cancelled June cruise but now used money to pay for May 2021 cruise. Andrew Whittle was a brilliant help and talked us through everything we needed to know.”

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Posted 5 years ago

“It took me 4 calls to get somebody to react positively for me to transfer from one cruise to an alternative. When I eventually got to somebody who was prepared to action my request they were very competent and professional as I would always expect. She was able to action it where as the other consultants were trying to pass the book onto the admin team without at least quoting the cruise we have changed to. I must say that service from your consultants has declined in the past 12 months. I do not believe you can blame that on Covid.”

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Posted 5 years ago

Thanks for your feedback Nigel we are sorry to hear that you had difficulties as you can appreciate it is extremely busy at the moment but we are pleased Hannah was able to action your request positively. We pride ourselves on delivering a remarkable service and are sorry you feel the service has declined in the past 12 months it is something we continually aim to improve.

Posted 5 years ago

“Scott was excellent throughout the booking process. Timely and professional”

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Posted 5 years ago

“Ms Peachey excellent as usual - thank you”

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Posted 5 years ago

“Thank you to Sandie who answered any questions we had about booking our next cruise and made the booking straight forward. We are really looking forward to our cruise booked through Six Star.”

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Posted 5 years ago

“Had we not booked through Six Star/118 cruises before, and would therefore not have £1500 deposited with you, we probably would not have booked again. My wife spent over six hours across three days attempting to speak to someone about rebooking our cancelled cruise. She used several phone numbers - the message on the number on your website stated that you were closed when you were not! I appreciate that your staff are working from home which presents difficulties, but when one has spent hours, literally, to get through, to be told finally that a certain person would ring back and they don't, one is back to the beginning, dialling, waiting and frustrated. We finally managed to speak to someone and made arrangements and thought that we had made a firm booking, but were contacted later in the day by another member of staff who seemed to know nothing of the booking. The next day my wife tried to get in touch with the original member of staff who we thought had booked the cruise, but again, had to wait a long time to be answered and even then, the specific person was not available. We were then in the situation of two people contacting us, but again, it seems that our information had not been logged correctly. By Thursday (July 29) we believed that the booking was finally made with Seabourne Cruises BUT WE ARE STILL WAITING FOR A FINAL CONFIRMATION EMAIL To be fair, this was not representative of the service and communication that we have received from your company in the past, so we are looking on it as a complete breakdown in communication both to us and between members of your staff; had we been new clients, I suspect that we would not have had the patience to pursue. A final point; the recorded message on your phoneline(s) states that you are the world's largest cruise provider. If this is true, you need to have more people answering phones and, at the very least, some indication of where one is in the queue to be answered. I have not answered the question on recommending or not Six Star Cruises, because on previous experience I would have given 8 or 9, but on my present experience, only 3.”

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Posted 5 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“Very good service, Georgina Dawkins dealt with our booking and was very efficient, helpful and so pleasant made everything very clear and nothing too much trouble. We look forward to her continued service and help as our cruise gets nearer.”

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Posted 5 years ago

“Booked a holiday early February to South Africa Land & cruise Due to my wife’s underlying health problem is she doesn’t want to travel but refused to give me my £1400 deposit as far as I’m concerned a Bucket shop travel company Stay away”

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Posted 5 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more detail and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“Due to the current Covid crisis, we needed a few amendments to the published itinerary to make it work for us. These tweaks were soon sorted out with a minimum of fuss.. Excellent as always!”

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Posted 5 years ago

“The booking was made easy by a very patient Lisa Mallon. Over a period of three days including her day of Lisa explained, changed and organized our holiday to suit everything that we asked of her. I would heartily recommend her to my friends,Lisa is a credit to your company. David Laidler”

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Posted 5 years ago

“All staff are very helpful and knowledgeable when dealing with any booking or query.”

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Posted 5 years ago

“Great to deal with Maura McKenna again as we book our tenth Regent Cruise with Six Star. Maura is very knowledgeable and helpful, the booking experience with her could not be improved on.”

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Posted 5 years ago

“Estelle is an exceptional concierge in these complex times. She has dealt with a recent issue, which was no fault of Six Star, quickly, efficiently and entirely to my satisfaction. She is a pleasure to talk with and offers some of the best service I have experienced from a travel company.”

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Posted 5 years ago

“Have been booking our cruises with Emma Gray at Six Star for many years now and have always been very impressed with the professionalism of Emma and the whole Company. We have recommended them to friends who have also been pleased with the service that they have received.”

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Posted 5 years ago

“Great customer service................ professional approach with excellent communication. Very understanding of customer concerns around Covid - 19 and the fears of rebooking customers.”

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Posted 5 years ago

“I would like to highlight the service I received today from Stacey Green which was incredible. I realise my booking was complicated due to cancellations from MSC for cruise in March in the Caribbean changed to Royal Caribbean. Stacey dealt with my problem Brilliantly totally understood my issues and kept to her word and called me back with An outcome that suited us all. I book with cruise 118 every time and will continue in the future. Thank you Helen McColgan”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews