Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Maura for your excellent help and professional advice. You have certainly put our minds at rest. Thanking you very much”

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Posted 5 years ago

“I was impressed with and grateful for the service I received this week from Estelle Peachey, Specialist Service Concierge at Six Star Cruises in connection with a credit and refund for a cruise sadly cancelled later this year. Given the pressures and workload all staff must be under at this time it was impressive to receive an answer same day, an individualised thoughtful response not a generic holding note and a promise to chase up my case. Thank you.”

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Posted 5 years ago

“Always had good service from 6 star cruises. This time was no exception. Sandi was efficient and extremely helpful.”

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Posted 5 years ago

“I cannot say enough about Laura helping us book a Cruise November 2020. Laura is extremely professional and wanting to make sure she has done everything to make our holiday requirement happen for a memorable time away . We have booked for 2022 already and will most definitely be booking again for 2021 - Would only book with Six Star Cruises”

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Posted 5 years ago

“Our cruise was cancelled beginning of April to French Polynesia islands. Our holiday was with Regent Seven Seas cruise line, who offered a refund via SSC. SSC owe us £17,000!!!”

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Posted 5 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“Sheila Fleming was friendly and efficient. The booking was handled timely even in these difficult times. Thank you”

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Posted 5 years ago

“Still waiting for our £15k refund from Six Star Cruises for our cancelled trip to Australia on the 15th March. To date we have not received a penny, appalling communications from them with no updates since the 9th April. As others have previously stated Six Star Cruises only appear to be interested in new sales not in the customers who had their trip cancelled because of the pandemic. We will not be booking with Six Star Cruises again.”

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Posted 5 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“Many thanks to Maura and Joe - I would highly recommend Six Star Cruises when thinking of booking a cruise!”

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Posted 5 years ago

“Laura was very helpful in firming up our Azamara Cruise next year on April Fools’ day. We had many questions about the cruise line not having sailed with it before but Laura’s expertise enabled her to answer everything we Raised. It is reassuring to Know that Laura will be our contact up until departure.”

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Posted 5 years ago

“Always book our cruises with Six Star they Will always do there best for you”

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Posted 5 years ago

“The service from Andrew Freeman was excellent, very competent and thorough.”

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Posted 5 years ago

“Dan was very knowledgeable and efficient”

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Posted 5 years ago

“Six Star Cruises have never let us down to date and I'm certain that is the way it will stay in future. Even being whisked back from the USA when the Covid-19 lockdown hit and the consequent cruise refund, taken as a future cruise credit went smoothly. Andrew Freeman deserves a special mention for handling our rebooking for October 2021 and Alaska in the Spring in the midst of furloughed working, diligently ensuring we were kept informed all through the booking process. Well done and thank you. John R & Sally K”

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Posted 5 years ago

“Fabulous service while trying to change our booking. Couldn't ask for better service from concierge estelle.”

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Posted 5 years ago

“We joined Regent Navigator on 13th March and debarked that evening. Booked our own flights back to the UK and arrived 15th March! Immediately requested a refund. We e mailed to say that the deposit was paid on a hacked credit card which is, obviously, now void. Over the last few weeks we have received most of our money but not the deposit which Six Star tell us was paid the the now void card! It cannot be traced by the credit card company and Six Star are not answering the phone or e mails!”

Helpful Report

Posted 5 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 5 years ago

“6 star are mostly good to excellent when booking a cruise but when your cruise is cancelled, they do not want to know. Since my cruise was cancelled in March, and after confirming I wanted a refund and not a cruise credit, I have to keep chasing for information about the refund. Promises are made but not kept. It seems they put all their efforts into selling more cruises but virtually no effort into refunding failed cruises”

Helpful Report

Posted 5 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 5 years ago

“Have just booked a cruise with this company, Excellent experience with professional friendly service from Scott. I have no hesitation in recommending this company”

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Posted 5 years ago

“Cruise cancelled on 10 march by Azamara. Cruise portion refunded to Sixstar on 18 May according to Azamara yet only received by me on 19 June. Still waiting for £900 air fares refund. Yet Emirates tell me they can see the booking has not yet been refunded to or claimed by the ticket agent used by Sixstar. I have had to do all the legwork for info. If I had relied purely on Sixstar coming to me I would still be waiting. I know there are many claimants but over 100 days--really? I put it down to poor staff management at WTH (the parent of Cruise 118; Sixstar and RiverVoyages).Probablt too many people on furlough and not enough to cope with the current volume. Regrettably we have had another Azamara booking cancelled,also booked through Sixstar. Cancelled 4 weeks ago. Still no news but on experience another 2 months to wait. New bookings will be made somewhere else!”

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Posted 5 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 5 years ago

“We were due to depart for Dubai on 16 March. Azamara emailed us direct o 10 March to cancel.I got the cruise element back from Sixstar on 19 June despite Azamara telling me they had paid Sixstar on 18 May. I am still waiting for £900 for the air tickets.Emirates told me on 27 June that they can see that the ticket provider has not refunded me. So today 112 days from the original cancellation note we are still waiting. Not good enough and not kept in the picture unless I make direct contact with the air and cruise people myself. To rub salt in the wound Azamara have cancelled another booking and you`ve guessed it I have to wait on Sixstar for that as well.. No prizes to those who think I should book through them in the future! A pity as some of the staff have been good in the past but management in this extreme cancellation period has from my view been totally lacking in its organisationand is lamentable.”

Helpful Report

Posted 5 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 5 years ago

“We had to change our booking due to cancellation,Joe could not been more helpful. We have dealt with Joe many times and as usual helpful,and informative, and all details emailed over straight away. Joe is a credit to Six Star Cruises”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews