Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,366 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,366 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, Georgina Dawkins dealt with our booking and was very efficient, helpful and so pleasant made everything very clear and nothing too much trouble. We look forward to her continued service and help as our cruise gets nearer.”

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Posted 5 years ago

“Booked a holiday early February to South Africa Land & cruise Due to my wife’s underlying health problem is she doesn’t want to travel but refused to give me my £1400 deposit as far as I’m concerned a Bucket shop travel company Stay away”

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Posted 5 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more detail and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“Due to the current Covid crisis, we needed a few amendments to the published itinerary to make it work for us. These tweaks were soon sorted out with a minimum of fuss.. Excellent as always!”

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Posted 5 years ago

“The booking was made easy by a very patient Lisa Mallon. Over a period of three days including her day of Lisa explained, changed and organized our holiday to suit everything that we asked of her. I would heartily recommend her to my friends,Lisa is a credit to your company. David Laidler”

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Posted 5 years ago

“All staff are very helpful and knowledgeable when dealing with any booking or query.”

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Posted 5 years ago

“Great to deal with Maura McKenna again as we book our tenth Regent Cruise with Six Star. Maura is very knowledgeable and helpful, the booking experience with her could not be improved on.”

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Posted 5 years ago

“Estelle is an exceptional concierge in these complex times. She has dealt with a recent issue, which was no fault of Six Star, quickly, efficiently and entirely to my satisfaction. She is a pleasure to talk with and offers some of the best service I have experienced from a travel company.”

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Posted 5 years ago

“Have been booking our cruises with Emma Gray at Six Star for many years now and have always been very impressed with the professionalism of Emma and the whole Company. We have recommended them to friends who have also been pleased with the service that they have received.”

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Posted 5 years ago

“Great customer service................ professional approach with excellent communication. Very understanding of customer concerns around Covid - 19 and the fears of rebooking customers.”

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Posted 5 years ago

“I would like to highlight the service I received today from Stacey Green which was incredible. I realise my booking was complicated due to cancellations from MSC for cruise in March in the Caribbean changed to Royal Caribbean. Stacey dealt with my problem Brilliantly totally understood my issues and kept to her word and called me back with An outcome that suited us all. I book with cruise 118 every time and will continue in the future. Thank you Helen McColgan”

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Posted 5 years ago

“Thank you Maura for your excellent help and professional advice. You have certainly put our minds at rest. Thanking you very much”

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Posted 5 years ago

“I was impressed with and grateful for the service I received this week from Estelle Peachey, Specialist Service Concierge at Six Star Cruises in connection with a credit and refund for a cruise sadly cancelled later this year. Given the pressures and workload all staff must be under at this time it was impressive to receive an answer same day, an individualised thoughtful response not a generic holding note and a promise to chase up my case. Thank you.”

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Posted 5 years ago

“Always had good service from 6 star cruises. This time was no exception. Sandi was efficient and extremely helpful.”

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Posted 5 years ago

“I cannot say enough about Laura helping us book a Cruise November 2020. Laura is extremely professional and wanting to make sure she has done everything to make our holiday requirement happen for a memorable time away . We have booked for 2022 already and will most definitely be booking again for 2021 - Would only book with Six Star Cruises”

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Posted 5 years ago

“Our cruise was cancelled beginning of April to French Polynesia islands. Our holiday was with Regent Seven Seas cruise line, who offered a refund via SSC. SSC owe us £17,000!!!”

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Posted 5 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“Sheila Fleming was friendly and efficient. The booking was handled timely even in these difficult times. Thank you”

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Posted 5 years ago

“Still waiting for our £15k refund from Six Star Cruises for our cancelled trip to Australia on the 15th March. To date we have not received a penny, appalling communications from them with no updates since the 9th April. As others have previously stated Six Star Cruises only appear to be interested in new sales not in the customers who had their trip cancelled because of the pandemic. We will not be booking with Six Star Cruises again.”

Helpful Report

Posted 5 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“Many thanks to Maura and Joe - I would highly recommend Six Star Cruises when thinking of booking a cruise!”

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Posted 5 years ago

“Laura was very helpful in firming up our Azamara Cruise next year on April Fools’ day. We had many questions about the cruise line not having sailed with it before but Laura’s expertise enabled her to answer everything we Raised. It is reassuring to Know that Laura will be our contact up until departure.”

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Posted 5 years ago

“Always book our cruises with Six Star they Will always do there best for you”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,366 reviews