Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked an Azamara cruise around the Greek Islands next July. Very good stateroom upgrade offer and price from Six Star Cruises. Very helpful advice from Stacey Williams and great service when booking. Would use again without doubt.”

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Posted 5 years ago

“Excellent service and we would recommend to all our friends .”

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Posted 5 years ago

“A very distressing and disappointing experience. Despite being regular travellers we booked a cruise in January for departure in June through Seabourn which due to COVID-19 did not happen. Despite many mails sent have been ignored and out of pocket due to refund not being returned. I’m at a loss what to do, anyone in the same situation perhaps Legal Action required?”

Helpful Report

Posted 5 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“I am very disappointed that HARD COPY of bookings and other details are not sent. There is too much information to keep dodging between e mail pages.”

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Posted 5 years ago

“I had a pleasant and informative telephone call with Sophie, I found her to be polite, friendly and professional, top marks.”

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Posted 5 years ago

“just booked our fith cruise As the other 4 times before excellent service from Lisa AGAIN !!! Why go elsewhere Richard Spencer”

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Posted 5 years ago

“Stacey was extremely pleasant, knowledgeable and fully understood our needs without exerting pressure on us. Booking was a really pleasant experience.”

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Posted 5 years ago

“Very helpful and clear.”

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Posted 5 years ago

“I appreciate you getting back to me so soon, and that you are over seeing my refund. Thank you”

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Posted 5 years ago

“I had very efficient and friendly service from Laura. I am a happy customer.”

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Posted 5 years ago

“Laura Wing who provided me with information regarding an enquiry I’d made was exceptionally professional, clear and informative. I felt that she listened and she was prepared to answer my many questions. The level of customer service and care that I have experienced to date from Laura and her colleague Claire Taylor has been exceptional. I have appreciated their speedy responses too.”

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Posted 5 years ago

“Very helpful Hannah who kept a lookout for deals and finalised our booking . Sheila also helped out for a short time.never been on a luxury cruise but have been on many others mostly booked with 118 and found a very helpful Andrea and others. Six star and 118 are averyhelpful crew and I will continue to you them .”

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Posted 5 years ago

“Before I had booked with Emma Taylor and she was excellent, I have booked this voyage via Concierge Stacey Williams and she too was excellent, even better. Polite, Efficient, Sociable, Knowledgeable, very good advice. Altogether a delightful experience, as I have come to expect from Six Star Cruises / River Voyages Cruise Concierge”

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Posted 5 years ago

“Excellent service. Very professional and pleasant. Top marks.”

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Posted 5 years ago

“Great people to work with - highly efficient.”

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Posted 5 years ago

“Thank you to Sheila Fleming for sorting out and booking our Cruise with Oceania. It was complicated and worrying time for us as we had issues with Oceania, but Sheila reassured us that all would be sorted out and taken care of. Thank you Sheila and we will be booking with you again.”

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Posted 5 years ago

“Just to say that Andrew Whittle was a superb help with loads of info which led us to book a cruise for next year. Maureen and Brian Brown”

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Posted 5 years ago

“After multiple questions and dithering on my part they placed our booking with no issues - polite and straightforwardly efficient”

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Posted 5 years ago

“Although our friends have used Six Star on a number of occasions, this is our first time booing through them. At every point, Lisa and Andrew have listen to our requests, matched our requirements and exceeded our expectations. Of particular note was Lisa who picked up our case a short notice; her customer service and her attention to detail were excellent. When it comes to booking this type of cruise, we hope this will be the beginning of a 'beautiful relationship'.”

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Posted 5 years ago

“I was a bit glum to find that Michelle, who I had built up a very nice relationship with, would no longer be my cruise concierge, I needn’t have worried though, Scott has really impressed me with his dedication to organising things for me. This became very apparent over these last two weeks when Silversea cancelled our Antarctic cruise, it was difficult to get in touch as your phone lines were very, very busy, but once I made contact with Scott, he sorted everything out and gave Silversea a nudge when they were dilly dallying over sending emails. I am very happy with the service I have received from Scott and look forward to many happy cruise bookings through him.”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews