Had we not booked through Six Star/118 cruises before, and would therefore not have £1500 deposited with you, we probably would not have booked again. My wife spent over six hours across three days attempting to speak to someone about rebooking our cancelled cruise. She used several phone numbers - the message on the number on your website stated that you were closed when you were not! I appreciate that your staff are working from home which presents difficulties, but when one has spent hours, literally, to get through, to be told finally that a certain person would ring back and they don't, one is back to the beginning, dialling, waiting and frustrated. We finally managed to speak to someone and made arrangements and thought that we had made a firm booking, but were contacted later in the day by another member of staff who seemed to know nothing of the booking. The next day my wife tried to get in touch with the original member of staff who we thought had booked the cruise, but again, had to wait a long time to be answered and even then, the specific person was not available. We were then in the situation of two people contacting us, but again, it seems that our information had not been logged correctly. By Thursday (July 29) we believed that the booking was finally made with Seabourne Cruises BUT WE ARE STILL WAITING FOR A FINAL CONFIRMATION EMAIL To be fair, this was not representative of the service and communication that we have received from your company in the past, so we are looking on it as a complete breakdown in communication both to us and between members of your staff; had we been new clients, I suspect that we would not have had the patience to pursue. A final point; the recorded message on your phoneline(s) states that you are the world's largest cruise provider. If this is true, you need to have more people answering phones and, at the very least, some indication of where one is in the queue to be answered. I have not answered the question on recommending or not Six Star Cruises, because on previous experience I would have given 8 or 9, but on my present experience, only 3.