Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,366 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,366 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used six star on many occasions ,all the staff have been excellent at their job in these difficult times, I would like to say Sheila Flemming has been exceptional in helping to sort my latest cruise. Well done six star your staff are a credit to you!”

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Posted 5 years ago

“Very good Maura was a great help to us to find the cruise we wanted and having been with the line could give extra help.”

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Posted 5 years ago

“Hannah, was very helpful, quick and efficient service, very happy.”

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Posted 5 years ago

“Exceptional service especially from Maura McKenna”

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Posted 5 years ago

“I emailed Estelle Peachy regarding fcc which I had not received and within 24 hrs it had been resolved ,so thank you very Estelle a job well done.”

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Posted 5 years ago

“Donna once again answered my multiple queries in a professional but personable attitude. She always seems to know most of the answers(experience counts) to my questions and when not 100% sure knows how and where to obtain them.”

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Posted 5 years ago

“Very helpful and knowledgeable, taking the time to fully understand our requirements”

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Posted 5 years ago

“Explained options well and dealt with all my questions in a very satisfactory manner. Laura Higgs was a great help as my concierge.”

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Posted 5 years ago

“Booking made easy. Excellent staff and straightforward procedures.”

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Posted 5 years ago

“Very professional and helpful with my credit. Thank you”

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Posted 5 years ago

“You have been wonderful. From cancelling cruise to rebooking another. So helpful and no loss of money. I would not book with anyone else. Knowledge of cruises superb!”

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Posted 5 years ago

“Estelle did an amazing job in these very difficult circumstances. It’s our Ruby Wedding Anniversary and have had 3 holidays cancelled and Estelle has worked hard to help us have a cruise to look forward to in 2021!”

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Posted 5 years ago

“Estelle has been marvellous during a very difficult period - it’s our Ruby Wedding Anniversary year and 3 celebratory holidays have been cancelled as a result of the virus. Estelle has been so helpful in supporting us in rearranging one of our trips so that we can hopefully enjoy our Anniversary a year later.”

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Posted 5 years ago

“There was a flight time changed in our booking and we were failed to be advised by Six Star, courtesy email would have sufficed. Les to us missing our flight from China to Vietnam and no help given by them to sort. Poor service and not the first time we have been let down by them. Will not be using them again”

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Posted 5 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“15.10.20 Saluting Adam! = Excellent telephone skills ... totally engaged with my problem and continuing to search for a solution ... he is a Five * * * * * ambassador for Six Star Cruises - (Will be remembered when Covid is over.)Thank you - Susanna A”

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Posted 5 years ago

“Maura McKenna was helpful, efficient and pleasant to deal with when we recently booked our Azamara cruise for April next year. Fingers crossed that everything proceeds smoothly and we can start sailing again!”

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Posted 5 years ago

“I have come across a problem that I feel SCC could have warned its clients about that Seabourn unlike Crystal or Silverseas, for example, both cruise lines which SCC have booked us on in the past, appear NOT to include their on board credit at the time advanced bookings of shore excursions become available. Furthermore, no notice is made by SCC that unlike Crystal and Silverseas, for instance, advance bookings as far ahead as 9 months perhaps longer, have to be paid for by credit card without the benefit of being able to use on board credit. This had led to extensive confusion amongst its passengers (read online comments) about whether their credit card will be reimbursed using on board credit. There are reports of on board credit with Seabourn not be credited for advanced purchases of shore excursions. This is not acceptable where on borad credit is relied upon for shore excursions.”

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Posted 5 years ago

“I was greeted on the telephone with a cheery welcome from Lisa Mallon. Lisa was very positive, courteous, patient and efficient and took considerable time to work through our specific requests. Lisa gave us the exact details that we were looking for which meant that we could quickly come to a measured decision and confidenally book the cruise on offer. :-) Thank you Lisa ...”

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Posted 5 years ago

“Lovely, reassuring customer service from Donna. Many thanks.”

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Posted 5 years ago

“Great service from Lisa Mallon again.”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,366 reviews