Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything clear, helpful and kept in touch throughout the process”

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Posted 5 years ago

“Just had to move another cruise due to COVID. As always, Andy Freeman was very helpful and efficient.”

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Posted 5 years ago

“This is our first booking with Six Star Cruises. We emailed, having seen a cruise that we were interested in booking. Emma answered our email enquiry and was very efficient throughout our booking. We are extremely pleased with the service so far.”

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Posted 5 years ago

“An Azamara lift & shift completed. Thank you”

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Posted 5 years ago

“My wife and I have been dealing with River Voyages / Six Star Cruises for the last 3 years and would recommend them for the excellent service they provide and for them going that extra mile.”

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Posted 5 years ago

“Very happy with the booking service, follow up and price. It was very pleasurable talking with the agent and her team. Excellent”

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Posted 5 years ago

“Spoke to Hannah, Maura and Emma . All very friendly knowledgeable and helpful. Only negative comment would be the continuing automated info and Awful music while on hold.”

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Posted 5 years ago

“Transferring an Azamara cruise by a few months went without a hitch by the team in Six Star, and with extra help and advice from Andrew Freeman (Specialist Cruise Concierge)”

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Posted 5 years ago

“Scott was great! Fast, accurate, helpful in all ways.”

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Posted 5 years ago

“My Crystal Cruise, booked through Sixstar last summer for a cruise in June of this year, was cancelled by Sixstar/Crystal in May due to Covid. After 133 days I have still not received a refund. This is despite the fact that I was initially told by Sixstar that I would be refunded in 90 days. I was then assured I would be refunded in 120 days. Sixstar have three times promised to investigate with Crystal and ring me back. None of those calls have materialised and Sixstar have also blatantly failed to respond to any E-mails or letters, including E-Mails to their Customer Services address, which in previous negative reviews they recommend people write to! Sixstar may provide a good service when booking a cruise but it is a very different story if you are trying to secure a refund. It is clearly a difficult time for cruise companies, and their agents, but if they want to have a post covid future they need to treat their customers with much more respect than they are currently doing. Sixstar sell expensive cruises but, from my experience, their service is one star.”

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Posted 5 years ago

Hi Kim, We’re so sorry to hear of the difficulties you have experienced. We are currently dealing with unprecedented volume refunds and are doing our best to help our customers as quickly as we can. We have not yet received your refund from the cruise line as of yet and are chasing them on a regular basis, as soon as we receive the refund we will process this back to yourself as soon as possible. Please be assured you will receive a call today from our Customer Relations Team today with an update. Many thanks for your patience in the meantime.

Posted 5 years ago

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Posted 5 years ago

“EXCELLENT!”

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Posted 5 years ago

“Excellent Service and Reliable company to call you back in the difficult times. We have rescheduled a once in a lifetime cruise for less restrictive times in 2021. Thank you.”

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Posted 5 years ago

“Joe Morrison was excellent in sorting out our cruise, and a allaying our fears about booking a cruise for next year”

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Posted 5 years ago

“Made the booking very easy ,very helpful very informative.”

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Posted 5 years ago

“Super friendly, efficient, knowledgeable and helpful”

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Posted 5 years ago

“This was our first cruise booking with Six Star cruises. Our cruise concierge, Laura Higgs, was very professional, knowledgable and very helpful. We now look forward to planning our exciting holiday.”

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Posted 5 years ago

“Having recently had a cruise cancelled, we have just booked another one with the help of Stacey Williams. It is now the 4th cruise we have booked through Stacey, she is friendly, efficient, and knows the cruise industry inside out, we are happy to take her advice and always follow her recommendations”

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Posted 5 years ago

“I have used six star cruises numerous times now and i find them very professional at all times I recommend anyone to use them with confidence, nothing is too much trouble and they can usually sort out anything you require My latest concierge Sheila was really helpful in sorting my re booking due to covid and i would like to thank her for her patience in these trying times”

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Posted 5 years ago

“We wish to thank Sharon Briney and the team for all their help and support In sorting out the cancellation of our New Zealand Cruise because of my serious underlying health conditions. We are really pleased with the way Sharon went that extra mile to provide clear email and telephone conversations at all stages, and for guiding us through the Insurance claims process. Many thanks to Customer Service Team at Cruise 118 in this unprecedented time. Stay safe.”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews