Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacey Williams helped me book our cruise to Alaska for a party of 4. As a bit of a novice where cruises are concerned she patiently explained the process and was extremely professional, friendly and helpful. 5 star customer service!”

Helpful Report

Posted 6 years ago

Good afternoon Eileen, Thanks for your review. It's so great to learn how impressed you were with Stacey. It sounds like she did a wonderful job. We love receiving customer feedback so thank you for taking the time to send it. I will make sure Stacey receives the recognition she deserves. I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Excellent booking g service and customer care with Andrew and Janet. Looking forward to the cruise!”

Helpful Report

Posted 6 years ago

Good Evening, Thank you so much for your kind comments. It's a pleasure to hear that you are pleased with the excellent service that you have received from Andrew and Janet. We wish you a fantastic time on your holiday!

Posted 6 years ago

“refunds too low,service from both estelle,and paul,plus the rest,were very good.time to cancel too tight the 45%and90% i mean.”

Helpful Report

Posted 6 years ago

Good Evening, Thank you for taking the time to review the service that you have received from Six Star Cruises. It's lovely to hear that you are pleased with the service that you have received from Estelle and Paul. Thank you for choosing Six Star Cruises.

Posted 6 years ago

“After a excellent experience with my previous and first booking with Six Star cruises, I definitely ⎌was looking forward dealing with Andrew Freeman again. He sorts everything out with speed and without any sort of pressure. Easy to talk to and patient. Nothing is too much trouble. I am always very grateful for his help. It is also nice to get a good deal with Six Star Cruises. Long may he continue.”

Helpful Report

Posted 6 years ago

Good Evening Renate Garrard, Thank you so much for your wonderful 5* feedback. It's a pleasure to learn that you are happy with the 5* service that Andrew Freeman has provided yourself when assisting with your booking in a patient manner and pressure free! Andrew is a very experienced member of our team and he will be pleased to hear your kind comments. Thank you for choosing Six Star Cruises. We hope you have a lovely holiday!

Posted 6 years ago

“Excellent help from Estelle Peachey She replied to my e mails promptly and efficiently.”

Helpful Report

Posted 6 years ago

Good evening, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with Estelle's service. Thanks for choosing Six Star Cruises and I hope you have a wonderful holiday!

Posted 6 years ago

“Estelle was the most helping and charming concierge agent we have talked to, with a can do attitude where nothing was too much trouble. It brightened my Monday morning.”

Helpful Report

Posted 6 years ago

Good evening, Thank you for your 5 star review. I am so pleased to learn how much Estelle impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I will make sure Estelle receives the recognition she deserves. I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Have used this company for number of years. Always very professional and knowledgeable”

Helpful Report

Posted 6 years ago

Thank you very much for your kind comments. It's fantastic to hear that you are pleased with the professional and knowledgeable service that you have received from Six Star Cruises! We wish you a lovely time on your holiday!

Posted 6 years ago

“Thank you for your assistance Lindsay. You exceeded expectations that I had and organised everything for me. Most appreciated. Graham Gavin”

Helpful Report

Posted 6 years ago

Good Evening Graham Gavin, Thank you so much for your kind comments. We are so pleased to hear that you are happy with the service that Lindsay has provided yourself. Lindsay is a very experienced member of our team and its fantastic to hear that she was able to help you. We hope you have a lovely time on your holiday!

Posted 6 years ago

“Worried a travel concierge has moved Machu Picchu from Peru to Argentina so concerned about the rest of our booking arrangements too especially transfer & hotels as we are both 75 & this is the trip of a lifetime to celebrate this & 56 year wedding anniversary”

Helpful Report

Posted 6 years ago

“The lady I talked to Laney was fabulous - knew everything and nothing was too much trouble. Sadly it took 20 minutes to get through which is unacceptable”

Helpful Report

Posted 6 years ago

Good morning Steve, Thanks for your review. I am really pleased that we could help with your query and you were well looked after. I am sorry to learn you were waiting 20 minutes on the phone. We are extremely busy throughout January. We are trying our best to keep wait times to a minimum but sadly it hasn't always been possible. I will certainly feed this back to the relevant department though so we can improve going forward. I hope you have a fantastic time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“We have booked with SixStar Cruises over a number of years and always had good service. This year we decided to book a River Cruise which is new to us, having always done ocean cruises. We spoke with Laura Wing. She was so helpful, very courteous and efficient. It also helped a great deal that she had actually been on the same ship we were enquiringly about, her hints and tips were excellent! We felt very confident to book after Laura's excellent service. I'm sure we will have a great time!”

Helpful Report

Posted 6 years ago

Good morning Norma, Thanks for your review. I am really pleased to learn you have continued to use our service over the years. It's even better that we he are continuing to impress you every time! Laura is a key member of our team. We would be lost without her! I will make sure she receives the recognition she deserves! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Great customer service and follow up”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“They were charming when I made my booking for a couple of days in Rome followed by a cruise on Royal Clipper. But, hotel in Rome had not been confirmed by them and we were left sitting on the hotel steps all afternoon. Eventually, new hotel,then,despite several reminders, the transfer to the boat failed to arrive. I found them really difficult to get any help from and to communicate with. Even worst,getting the refund for the taxi we had to organise and the small cost of a guided tour we had to miss, was excruciating. Any small compensation for the ruined time in Rome was out of the question. Royal clipper was great and anyone should book directly with them, NOT six star cruises.”

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Posted 6 years ago

“Have just booked another holiday with Andrew Freeman and very pleased with the service again. He is thorough, easy to deal with and puts the whole package together to suit our requirements. He has always been very helpful and available to answer any queries.”

Helpful Report

Posted 6 years ago

Good morning Glyn, Thanks for leaving us your review. And thank you for your kind words regarding our sales concierge, Andrew. It sounds like Andrew, did everything in his power to ensure he found you the perfect holiday. I will make sure your comments are passed over, so Andrew receives the recognition he deserves. Thanks for booking with us and I hope you have a great time on board!

Posted 6 years ago

“This is the first time I have used this company to book a holiday and it was a very pleasant experience. Laura was very knowledgeable, helpful and efficient.”

Helpful Report

Posted 6 years ago

Good morning Jean, Thanks for your review! I am so pleased to learn that booking with us was a pleasant experience. It sounds like Laura did a brilliant job, finding your perfect holiday. I will make sure she receives the recognition she deserves! Have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“HAVE DEALT WITH LISA AND STACEY OVER THE LAST FEW BOOKINGS AND THEY HAVE ALWAYS GONE OUT THEIR WAY TO ENSURE MY WIFE AND I OBTAIN THE BEST DEAL AND EXACTLY WHAT WE REQUIRE FOR A COMPLETELY SATISFYING CRUISE. JUST BOOKED FOR APRIL WITH WE HOPE MANY MORE TO FOLLOW ! THANKS A LOT....”

Helpful Report

Posted 6 years ago

Good morning Ian, Thanks for your review. It's great to learn how impressed you were with our service recently. It sounds like Lisa and Stacey did a fantastic job. I am really pleased they were able to find your perfect holiday. We look forward to hearing from you again in the future! Thank you for choosing Six Star Cruises and we look forward to speaking to you again in the future!

Posted 6 years ago

“Katherine very pleasant and extremely helpful. I felt that she went the extra mile to provide me with what I hope is the holiday of a lifetime..Furthermore, excellent follow up by Rachel in Katherines absence to help in the booking of excursions. Great service, thank you to both”

Helpful Report

Posted 6 years ago

Good morning Joan, Thanks for your review! I am really pleased to learn how impressed you were with our concierge Catherine. She is constantly going the extra mile and impresses us here daily! We love it when customer realise how fantastic she is too. I am also Glad Rachel was able to help in her absence. It's vital that all of our customers feel important and well looked after. Thanks for choosing Six Star Cruises and I hope you have a brilliant time on board!

Posted 6 years ago

“I received very helpful info and it was dealt in a very friendly, professional manner. Thank you Lyndsey 5 🌟”

Helpful Report

Posted 6 years ago

Good morning, Thanks for your review. And thank you for taking the time to send our concierge, Lyndsey your feedback! It really means the world to us. Thank you for choosing Six Star Cruises. Have a wonderful holiday!

Posted 6 years ago

“I received very helpful information, in a very pleasant and professional manner.”

Helpful Report

Posted 6 years ago

Good morning, Thanks for your review. I am really pleased to learn how impressed you were with our service. We love it when everything goes to plan. I hope you have a fabulous time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I have dealt with SixStar for many years now. The service and organisation is second to none. I would highly recommend them. Most recently I’ve been dealing with Danielle and Stacey who provide excellent customer service.”

Helpful Report

Posted 6 years ago

Good morning, Thanks for your review! It's amazing to learn you have continued to book with us for many years and you are remaining impressed with us. We really care about our customers and just want to make sure they have a fantastic holiday. I am glad this has been reflected in your time with us. Danielle and Stacey are key members of our team so I am really pleased they impressed you too. I will make sure they receive the recognition they deserve. Thank you for choosing Six Star Cruises and I hope you have a wonderful time on board!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews