Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,388 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,388 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the really excellent service.”

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Posted 6 years ago

Good afternoon Mr Rosen, Thanks for your review & thank you for choosing Six Star Cruises!

Posted 6 years ago

“Due to the corona virus our cruise with six star cruises departing 18th March 2020 was cancelled. Took about a week to get info on refund/credit. Every contact I have had since is because I contacted them first. Been told it could be up to 90 days to be settled (it should be 2 weeks) but at this stage I need clarity about what is going to be credited and what is being refunded, to date I am almost £12000 of of pocket and that does not include pre booked seats on the flights and shore excursions. Believe me I know they are working under immense pressure but that does not negate their responsibility to get the wheels in motion and keep me informed on a regular basis. Its interesting to read that those on future cruises are happy with their plight as they were offered future cruises. I was not given that option at the time of cancellation. The people I have spoken to are very approachable and doing their best but they appear to have no authority to issue immediate credits, particularly for the flights, hotels and transfers. On sending emails to my known contacts all I get is "out of office" message which adds to the frustration. When will someone in authority give me assurances that I need that I will get my money back. The longer this goes on the less likely it appears that I will. My last email dated 30th March has still not been replied to.”

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Posted 6 years ago

“Exceptional serve in view of the situation, the staff are certainly listening to our problems and addressing these. We thank all staff concerned as they must be very concerned about customer issues and their own personal problems!”

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Posted 6 years ago

Good afternoon, Thanks for your review. And thank you for your lovely words. I am so pleased to learn we could help in such extraordinary and difficult times. Comments like this mean the world to us, especially in light of recent events. I will make sure all involved receive the recognition they deserve. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Due to our cruise being cancelled by the Coronavirus and further complications on a personal level that would become an issue later in the year, Janet from Cruise118.com has managed to rebook for us in a years time. Dealing with a complicated set of circumstances, she got the right result for us. She also rang back when she said she would!”

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Posted 6 years ago

Good Afternoon Terence, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with the service that you received. It sounds like Janet did a wonderful job! Here at Six Star Cruises, it is really important that we are connected to our customers so reviews like this mean the world to us. Janet really is a treasure, we are very lucky to have her on our team. Thanks for booking with ourselves and I hope you enjoy your holiday! Six Star Cruises

Posted 6 years ago

“I have given a 'Very Good' rating based more on previous experiences with Six Star, not on our most recent. Understandably, communications with them has been a bit fraught lately when we were trying to reschedule our July 2020 cruise, and we hope that things settle down and Six Star come out the other side of this virus pandemic in good shape and continue their usually excellent service. Kind regards, John & Doreen G”

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Posted 6 years ago

“Have booked 5 cruises now with Six Star Cruises and service via Dan has always been exceptional. With cancellation of a recent cruise due the virus my rebooking with Silversea was handled very efficiently despite volume of work in the industry. I'll always ask for Dan !”

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Posted 6 years ago

Good afternoon, Thanks for your review. And thank you for your kind words regarding our concierge Dan. It sounds like he has done a wonderful job! Especially in these difficult times. I will make sure he receives the recognition he deserves. I hope you have a wonderful time and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Booked a Silverseas Cruise due to sail next week through Six Star which has been cancelled. Told I may have to wait 90 days for my refund. Still trying to sell me another cruise in June don't expect they will wait 90 days before I pay. More chance of getting a booking for a Red Sea cruise from Moses. Avoid like the plague obviously have serious cash flow problems.”

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Posted 6 years ago

“Dan at six star cruises has booked our trips in the past and has always kept us informed. This time our cruise was cancelled through no fault of theirs and we have been informed that we will have a full refund within 21 days ! They have been fantastic every step of the way, during what can only be described as chaotic times !!! Will definitely be using them again !! Well done to six star cruises !!”

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Posted 6 years ago

Good afternoon, Thanks for your review. I am so pleased to learn how helpful Dan has been when booking your trips. I am also pleased we could help with your cancelled sailing. They have definitely been chaotic times and comments like this meant the world to us. We look forward to hearing from you in the future. Thanks for you choosing Six Star Cruises!

Posted 6 years ago

“Excellent service after cruise cancellation. Rebooked. Catherine did everything as promised!”

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Posted 6 years ago

Good afternoon Mr Thomas, Thanks for your review. I am so pleased to learn you received excellent service recently when rebooking your cancelled cruise. It sounds like Catherine did a wonderful job. I will make sure she receives the recognition she deserves. Have a wonderful time on your next cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Estelle was so incredibly efficient! A credit to Six Star Cruises and 118... this high level of service gives me confidence to re-book my cruises in the future with your company.”

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Posted 6 years ago

Good afternoon Mr Smith, Thanks for your review. And thank you for your kind words regarding Estelle. I am so pleased to learn she could help you with your recent query. She is a credit to us, we're very lucky to have her. We look forward to hearing from you in the future. I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Very efficient and professional.”

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Posted 6 years ago

Good afternoon Mrs Willis, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing Cruise 118!

Posted 6 years ago

“Booking was a very pleasant experience. Joe was extremely helpful especially regarding flights and hotel arrangements.”

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Posted 6 years ago

Good afternoon Mr Mansfield, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Joe receives the recognition he deserves. Thank you for booking with Six Star Cruises and I hope you have the best time on board!

Posted 6 years ago

“Whether Six Star Cruises or River Voyages (sister company), and no matter which advisor or specialist we have dealt with over the last 12 years, we have never yet had a bad experience. They have always been very helpful and pretty good at keeping you informed and dealing with any exceptional issues which have occasionally arisen - such as unforeseen cruise cancellation/alteration and right now the Corona Virus. We would not use any other Cruise Specialists - they have an excellent team.”

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Posted 6 years ago

Good afternoon, Thanks for your review. And what a lovely review it is. I am so pleased to learn that you have booked with us for 12 years now and received a consistent level of service. That means so much to us! We hope to continue helping you and booking your cruises even if difficult situations should arise. Thanks again!

Posted 6 years ago

“Catherine the concierge was a delight to deal with from start to finish. A very professional lady and a joy to deal with. This is the second cruise we have booked with Six Star Cruises.”

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Posted 6 years ago

Good afternoon Mr McIntosh, Thanks for your review. And thank you for your kind words regarding our concierge, Catherine. It sounds like she did a wonderful job booking your recent cruise. I will make sure Catherine receives the recognition she deserves. Thank you for choosing Six Star Cruises and I hope you have a brilliant time on board!

Posted 6 years ago

“We always use Stacey Williams to book our cruises. She is absolutely brilliant! Very helpful and enthusiastic and she always fulfils our holiday wishes. We are very happy with the service all round at Six Star Cruises.”

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Posted 6 years ago

Good afternoon Mrs Cooke, Thanks for your review. We’re happy when our customers are, so it’s great to hear how pleased you are with Stacey's service. It's great to learn that you have booked with her more than once and she always delivers! I will make sure Stacey knows you have been in touch as I am sure she will be over the moon, with your comments. I hope you have fantastic holiday and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Informative and concise information received from Stacey Williams in a friendly manner. Helped us decide on the hotel in Dubai and choice of flights. Brilliant”

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Posted 6 years ago

Good afternoon Liz, Thanks for your review. I am so pleased to learn how helpful Stacey was when booking your recent cruise. Stacey is a key member of our team and we love it when our customers realise how brilliant she is too. I will make sure she receives the recognition she deserves. I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“We always use Stacey Williams at Six Star Cruises. She gives honest, excellent service and nothing is too much trouble for her. We have booked a few cruises with her; she delivers every single time.”

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Posted 6 years ago

Good afternoon Jan, Thanks for your review. And thank you for your kind words regarding our concierge, Stacey. It sounds like she did a wonderful job. I am pleased to learn you have now booked a few cruises with Stacey. I will make sure she receives the recognition she deserves. I hope you have a fabulous time and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Listened to my requirements and provided appropriate advice to enable me to choose the best cruise to suit my husband and I. Good pricing policy.”

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Posted 6 years ago

Good afternoon Jo, Thanks for your review. I am so pleased we could help you and your husband find your perfect cruise. It sounds like our concierge took the time and effort to make sure they were choosing the right cruise for you. I hope you have a wonderful time and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I have been a loyal customer of Six Star Cruises for the past 8 years, booking 6 cruises, our friends and family have also been introduced to cruising and booked through Six Star. However I have had the need to cancel a cruise with them for the very fist time due to an unexpected illness - I would add for a departure more than 120 days away. I read their terms and conditions and also those of my cruise company and was expecting to be charged £150.00 pp, plus an admin fee. But oh no, suddenly when you cancel you are no longer bound by their cancellation terms but a company called WTH who storm in and take the whole deposit and furthermore an extra amount for Six Star Cruises to be held by them and to be used on my next booking. Although I was happy with Six Star and their concierge service over the years I will never, ever use them again. Although we were not charged anything from Oceania Cruises with whom we had our cruise booked, Six Star took all of our £2200 deposit. After a complaint from me they reluctantly refunded £500. So I have lost so much money for something that was quite unexpected. Never again.”

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Posted 6 years ago

“I think Michelle at 6 star cruises is probably, the most cheery, positive, efficient agent I have ever worked with, she listened to everything I wanted from a cruise and associated flight and hotel bookings and delivered, exactly as I wanted, I will not be booking my cruises through anyone else now”

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Posted 6 years ago

Thank you for your 5* feedback. We are very pleased to hear that you are happy with the professional service that you have received from Michelle. We hope you have a wonderful time on your holiday! Thank you for choosing Six Star Cruises!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,388 reviews