I have been a loyal customer of Six Star Cruises for the past 8 years, booking 6 cruises, our friends and family have also been introduced to cruising and booked through Six Star. However I have had the need to cancel a cruise with them for the very fist time due to an unexpected illness - I would add for a departure more than 120 days away. I read their terms and conditions and also those of my cruise company and was expecting to be charged £150.00 pp, plus an admin fee. But oh no, suddenly when you cancel you are no longer bound by their cancellation terms but a company called WTH who storm in and take the whole deposit and furthermore an extra amount for Six Star Cruises to be held by them and to be used on my next booking. Although I was happy with Six Star and their concierge service over the years I will never, ever use them again. Although we were not charged anything from Oceania Cruises with whom we had our cruise booked, Six Star took all of our £2200 deposit. After a complaint from me they reluctantly refunded £500. So I have lost so much money for something that was quite unexpected. Never again.