Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,143 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been required to pay 150 x 2 to upgrade our VIRGIN air ticket. This is despite awaiting the quote from Elaine last week and sending two further reminders to Andy Freeman on Tuesday of this week who was booking us for a further cruise in February 17. Its the failure , because the tickets had NOT been issued at the time of our request and Elaine quoted 950 each , however, due to this cock up we landed up paying 1100 each. Had we not already have booked our second cruise this year with Andy I doubt we would have continued using your services. As you will note after changing to you we have been good customers who have never complained previously. A letter of complaint has been sent to VIRGIN copied to your company.”

Helpful Report

Posted 8 years ago

“You were the only agency who managed to include chauffeur transport to airport.”

Helpful Report

Posted 8 years ago

“Our Holiday experience was good. Six star however made the experience difficult. From day one the concierge was good but unable to make contact again. Had to chase and chase for the tickets. Communication was difficult with long waiting times to get a reply. Hotel was poor. Pick up service excellent . No airport support as agreed and no communication with cruise operators regarding special occasion as agreed.”

Helpful Report

Posted 8 years ago

“Having used Six Star Cruises previously with complete satisfaction. This Booking had a few problems such as missing the August promotion add on offer and only booking one night pre cruise hotel instead of two. Fortunately Joanna Deakin from Six Star tidied that up to our satisfaction. We hope that Six Star will now live up to what their name implies and truly make us happy.”

Helpful Report

Posted 8 years ago

Dear Mr MacNicol Thank you for your review and I apologise for the delay in responding and for the few initial problems you encountered. I hope that we are living up to our name and that our customer service is living up to your expectations. Kind Regards Customer Relations Six Star Cruises

Posted 8 years ago

“the deal was good and beat the competition but the concierge was less professional than ones we've had previously.”

Helpful Report

Posted 8 years ago

Dear Mr Carney Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per our telephone conversation last week, I hope this has provided some clarity regarding your concerns. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 8 years ago

“Going on Baltic cruise this month on Marina. Husband travels on business frequently so only found out flight details from Stockholm to Hamburg for work post cruise last week. We have been advised we need to pay for taxi or car from Sheraton hotel to airport. We're both really disappointed about this as the package we booked included business class flights from London which we did not use as, living in Scotland, I'm having to travel economy on Easyjet from Edinburgh and my husband is travelling from Dubai with Emirates to join the ship in Copenhagen. I feel that Six Star Cruises has saved the cost of these business class flights but won't pay for a car to the airport? We booked a penthouse stateroom, prestige drinks package and shore excursions so we feel the car to airport should be included in package price. It's not the money that is a problem, it's the principal of this. I have spoken to two advisers about this and both have said we need to pay the transport after our stay in Stockholm.”

Helpful Report

Posted 8 years ago

“Pricing seemed to be competitive....but paperwork and back-up was to a poor standard, compared to Trailfinders....now we will see what happens when we start our adventure in late Oct 16”

Helpful Report

Posted 8 years ago

Dear Mr Derry Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per your telephone conversation with your sales concierge, as agreed we will be happy to post all your paperwork in future. If you need any further assistance please do no hesitate to contact us. Kind Regards Customer Relations

Posted 8 years ago

“I wasn't particularly impressed with the service. The consultant wasn't very knowledgeable. There were several things he forgot to do. The transfers didn't make sense.”

Helpful Report

Posted 9 years ago

HI Mrs Orton Good afternoon having spoken to your cruise concierge, I believe the misunderstanding has now been resolved. Kind Regards Lynsey Customer Relations Manager.

Posted 9 years ago

“The rating would have been good if I hadn't received the other day, a reminder that FULL payment is due now for our cruise which does not depart until middle of Augusr !!!”

Helpful Report

Posted 9 years ago

Good afternoon Mr Taylor, Thank you for your comments, I have noted that your balance due date has been extended and has been documented in your booking notes. Some Cruise lines require payment earlier than expected, hence why you received your documents with the said date. However I am hopeful this has now been resolved. Lynsey Customer Relations Manager

Posted 9 years ago

“On arrival at Miami airport no car to pick us up, stood for 30 minutes in the humidity, after a 9 hours flight and a further hour getting through immigration. After enquiring how much longer we would have to wait, she pulled over a 10 seater yellow van with a unfriendly driver who took us to the hotel. Not a good start to the holiday. Did not receive holiday pack so no luggage labels, had to ask at the port, delayed my getting on ship. The car from the hotel to the ship and the car from the ship to the airport coming back was excellent and on time. Still have the same problem dealing with you. Ring 6 times with any queries to a booking and you will get 6 different people and have to explain what was said to someone else you had spoken the previous day. there seems to be a lot of part time staff as when ever you ask to speak to a named person, the are on leave or off until the next day or so. You need to make the experience of spending thousands of pounds a bit more special. Your current system suites you but not the customer. All the operators I have dealt with have bee very helpful. John Lloyd”

Helpful Report

Posted 9 years ago

“I will probably not use Six Star Cruises again as I found them not competitive. The last cruise booked was £400 cheaper elsewhere! Service was ok until I mentioned the above and I have heard nothing since. If you are not competitive you will lose customers.”

Helpful Report

Posted 9 years ago

Good Afternoon, following on from your conversation with Jolie i do Believe we have managed to restore your faith with us. Regards Lynsey

Posted 9 years ago

“Have used them (and others) a number of times. Usually friendly and efficient, but be wary of their "Book by xxx" offers, which I've rarely collected on because almost invariably I've received some discount or other (e.g. on credit card fees) which then apparently makes me not eligible for the current special book by xxx incentive.”

Helpful Report

Posted 9 years ago

“No problems booking the cruise but never returned my call to sort out travel or hotels so used another company after waiting 2 + days!”

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Posted 9 years ago

“Over promise and Underdeliver. When we first started with SSC there was a lot of attention and feedback and the initial cruise booking went exceptionally well and on that basis we booked and took several more in (for us) a space of one year. This service evaporated rapidly once we had booked these cruises with poor feedback and service. Various discussions were held and finally we migrated to other cruise booking companies. Very disappointed.”

Helpful Report

Posted 10 years ago

“I purchased a cruise on the Azamara Quest but when the invoice and ATOL certificate arrived it showed the vessel to be the Oceana. The error was corrected immediately on the invoice but it took me five telephone calls to my cruise concierge before I received the correct ATOL certificate. This is only the second issue I have encountered in several years as a customer of Six Star Cruises.”

Helpful Report

Posted 10 years ago

“Unfortunately, the initial booking experience was good and I was looking forward to six star treatment as advertised. However, shortly after paying in full because the cruise was due within 3 months, I had a couple of hiccups! One the advertisement on website, highlighted a pre-night stay in Athens including free flight with cruise. When I inquired, I was told there was only a choice of free flight or pre-night stay. After I pointed out this was not advertised as optional of one or other choice, I was told that perhaps there could be money deducted off the total cost. I suggested instead, I would be happy with an free excursion instead on Santorini. Next, problem was I noticed that my credit card details was used to pay someone else's holiday for £1333 five days after my transaction of payment. I was very concerned to think that my card details had been available for use without my agreement. This has now made me wonder, if the cruise is going to be superior to my previous 4 and 5 star cruises, which I have enjoyed all around the world.”

Helpful Report

Posted 10 years ago

“I have become more and more disillusioned by the lack of continuity in the service! People coming & going, no consistency. The overall service has deteriorated since I booked my 1st Cruise, 6 years ago. Your business is not performing at the levels we first experienced, and you are not now, our first choice when looking for a Cruise, What's happened to Ann? What's happened to Kevin? Is the poor performing Joe Morrison still with you?? Check out the amount of business I've done with you over these last 6 or so years! You cannot afford to lose too many clients like me?!”

Helpful Report

Posted 10 years ago

“Itinerary of Trip changed 48 hours ago. Still waiting to hear from Six Star Cruises of the Change. Realised by chance and telephoned Regent for confirmation. I would have thought that this was very important considering an expenditure of £9,000. Especially as this new amended itinerary was undertaken with Regent this time last year! Helen Morgan”

Helpful Report

Posted 10 years ago

“Generally we have been very happy with the help received from teh staff at Six Star Cruises but our most recent experience has been marred by confusing advertising and lack of clarity of pricing during booking. The adverisment to which we replied stated Book with us and receive: Complimentary Chauffeur Transfers from your home plus 12 bottles of fine wine **. If one took the trouble to scroll to the bottom of the long message the tems and conditions stated "**Complimentary Chauffeur driven transfers and wine are not combinable with any other discounts". During our booking with your Concierge he apparently applied a discount to our booking which was greater than the combined value of this offer so the wine was not given and the transfer was charged at cost. This is how it is shown on the Holiday Cost on the Booking Confirmation. Despite asking we remain unclear how the discount was calculated and applied. We fully understand that our final cost depends on our cabin choice and airline upgrades but still feel uncomfortable with the calculation of the final price due to the lack of clarity. The headline offer is misleading and the final cost descriptioin not fully explained.”

Helpful Report

Posted 10 years ago

“at the moment it is difficult to comment as the invoice I 1st received was in correct , I spoke to your cruise concierge today and was expecting a phone call back but at this moment I have had not received the call. When I booked with you last time I was told that because of the amount of deposit I was paying (which was for4) I was told I would not be charged for paying by credit card, this was because our friends were on holiday, but I was charged, also we had arranged a pick up in Istanbul but it never arrived so we had to arrange with seabourn for transport to the hotel at our cost which we never received back although we had paid in advance. so I am waiting to see!”

Helpful Report

Posted 10 years ago

Six Star Cruises is rated 4.8 based on 5,143 reviews