I have become more and more disillusioned by the lack of continuity in the service! People coming & going, no consistency. The overall service has deteriorated since I booked my 1st Cruise, 6 years ago. Your business is not performing at the levels we first experienced, and you are not now, our first choice when looking for a Cruise, What's happened to Ann? What's happened to Kevin? Is the poor performing Joe Morrison still with you?? Check out the amount of business I've done with you over these last 6 or so years! You cannot afford to lose too many clients like me?!