Generally we have been very happy with the help received from teh staff at Six Star Cruises but our most recent experience has been marred by confusing advertising and lack of clarity of pricing during booking. The adverisment to which we replied stated Book with us and receive: Complimentary Chauffeur Transfers from your home plus 12 bottles of fine wine **. If one took the trouble to scroll to the bottom of the long message the tems and conditions stated "**Complimentary Chauffeur driven transfers and wine are not combinable with any other discounts". During our booking with your Concierge he apparently applied a discount to our booking which was greater than the combined value of this offer so the wine was not given and the transfer was charged at cost. This is how it is shown on the Holiday Cost on the Booking Confirmation. Despite asking we remain unclear how the discount was calculated and applied. We fully understand that our final cost depends on our cabin choice and airline upgrades but still feel uncomfortable with the calculation of the final price due to the lack of clarity. The headline offer is misleading and the final cost descriptioin not fully explained.