We have been required to pay 150 x 2 to upgrade our VIRGIN air ticket. This is despite awaiting the quote from Elaine last week and sending two further reminders to Andy Freeman on Tuesday of this week who was booking us for a further cruise in February 17. Its the failure , because the tickets had NOT been issued at the time of our request and Elaine quoted 950 each , however, due to this cock up we landed up paying 1100 each. Had we not already have booked our second cruise this year with Andy I doubt we would have continued using your services. As you will note after changing to you we have been good customers who have never complained previously. A letter of complaint has been sent to VIRGIN copied to your company.