Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,017 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,017 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cruise ref. 8176774 - Azamara Quest 15th may 2014 I have recently booked the above cruise my concierge was Debbie South who was most helpful and dedicated to my every need. Unfortunately the best cabin you could offer me was 08 category on deck 6 as I was told there were no others available. The following day I received an email from Cruise Club Uk offering all cabins including balconies also unobstructed ocean view state rooms on all decks. Not only were they cheaper ( 08 cabin is now £999 against £1299 which I have paid) but I would not had to have paid an admin fee of £29.50 also would have £50 discount with them. I appreciate you discounted the hotel stay which was given as I did not require the transport return to airport. As I booked through an email received direct from Azamara I thought I would be getting the best deal and cannot understand why other cruise companies could have better choice and prices. Cruise Club are now offering still V3 deck 6/7 for £1229. I cruised with Azamara last year and had a fantastic time, right now I am not looking forward to the choice of cabin I have and feel rather let down. Regards Mrs Angela Cross”

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Posted 10 years ago

“Just got back from our 28 day cruise we had a fantastic time to say the least, booking at the time was very rushed, wrong cabin booked that wasn't a good start having to pay extra for a cabin we asked for in the first place!! unfortunately we had problems as our flight times had changed and we had all sorts off alterations and admin fees. Not what your wanting just before your holiday!!! however I would like to thank Michaella in the after team for her exceptional service on sorting out our flights and booking us a perfect hotel at the airport it ran smoothly and put out worries at rest. She is an asset to your company as we was very concerned at the time, she was very efficient and put or mind at easy. As an elderly couple with difficulties using our computer Michaela also made sure our documents where printed and with us in a timely manor.”

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Posted 10 years ago

“I had a few problems - I didn't receive Crystal Cruise's confirmation and my final balance was not paid to Crystal until I rang to query it. I think tickets should be sent out earlier if they are in your possession. I have booked a second cruise through Six Star Cruises but if I have any problems this time, I may not use Six Star Cruises again.”

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Posted 10 years ago

“Sandie Collier is great, the rest is poor. You are obsessed with taking the money early & giving little in return”

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Posted 10 years ago

“The booking was made over the phone and the Cruise Concierge was very pleasant and helpful. The price was agreed, as was a date for final payment and a deposit was taken via credit card, I was informed that there would be no surcharge for using a credit card. A few days later I received in the post a booking confirmation. First of all this stated that the balance would be due on the 16/11/13 whereas it had been agreed that the balance would be due at the end of Dec 2013. This was already 20 weeks prior to departure, which is more than double any other travel company I have ever used, and now on the booking confirmation you were seeking it 26 weeks ahead. Also despite the fact that the total charge for the holiday was as agreed the confirmation showed a credit card charge of £75, despite being told that there was not one on deposits. This smacks of there being a hidden charge. I assume had I paid the deposit by debit card then the discount amount would have been less! I did discuss this all with my Cruise Concierge who explained that the letters were automatically generated - not very clever for a company that prides its self on the personal touch. To be honest at the time these issues took the shine off the holiday.”

Helpful Report

Posted 10 years ago

Thank you for your review. I note there has been some confusion with regards to your balance payment date. This balance due date is outlined to you at the time of booking and is detailed on all booking correspondence sent out to you. I do apologise for any confusion caused with regards to your balance payment date. I also note from your comments - it seems to you were advised there would be no surcharge to pay your balance by credit card. Once again I am sorry this was agreed at the time of booking with your Cruise Concierge, which subsequently resulted in an additional credit card charge being applied. As a gesture of good will, I would like to refund the credit card charge, which was charged to you when you paid your balance. Please can you contact us to arrange payment by calling your Cruise Concierge on 0800 107 1299 ext. 1250, who will then take your details and arrange a refund. I do hope this is of satisfaction to you and wish you an enjoyable cruise Thank you once again for your feedback on reviews.co.uk

Posted 10 years ago

“Different people dealt with my booking but all seemed to have the correct details and were able to answer my questions. The whole process of booking which cabin is still shrouded in mystery for me. Is this opaque practice normal in the cruise industry? Our itinerary is reasonably complex, but errors were spotted by me and had to be corrected.”

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Posted 10 years ago

“All very nice to begin with; you have our money well in advance, but then a feeling of being left high and dry ( with the exception of lots of other offers by e mail). It would be appreciated if we could have an update on our hotel prior to boarding, free trips availability (we are on a waiting list for many of them !), things like will it be full, is it still going to plan etc. Not really a gripe, just a slight lack of communication! That said, we are really looking forward to our trip.”

Helpful Report

Posted 10 years ago

“Very efficent and obligng rep, bur we haven't been on the trip yet so cannot comment further. Still awaiting our information lack from Silver Sea which we gather comes 7-10 days befor the cruise.”

Helpful Report

Posted 10 years ago

“Generally good but still waiting for a confirmation about various add-ons. This has been a bit confusing”

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Posted 10 years ago

Six Star Cruises is rated 4.8 based on 5,017 reviews