Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,344 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laura was very helpful, patient and experienced.”

Helpful Report

Posted 7 years ago

Thank you for you review and kind comments about Laura. We hope you have a fantastic holiday!

Posted 7 years ago

“Impressive patience and service on the part of my adviser. Since my first experience of Six Star cruises in August I have already booked another cruise and am planning a third booking in the New Year.”

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Posted 7 years ago

Thank you for your kind review. I am so glad that you are happy with excellent service that you have received from the concierge. We appreciate your repeat business and look forward to assisting with your bookings in the future!

Posted 7 years ago

“Enquiry and booking was efficiently handled”

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Posted 7 years ago

Thank you for your review, we hope you have a brilliant holiday!

Posted 7 years ago

“Very poor in dealing with an itinerary change by the cruiseline”

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Posted 7 years ago

Thank you for your review. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry to hear of the difficulties you have experienced with the itinerary change on your booking. Unfortunately any changes made by the cruise line are completely out of our control and we will always do our upmost to assist any any possible way. If you would like to discuss anything in further detail, please do not hesitate to contact us at pretravelcustomerrelations@cruise118.com Kind Regards Customer Relations Team.

Posted 7 years ago

“Janet was very helpful, friendly and efficient. No problems.”

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Posted 7 years ago

Hi D.Roberts, Thank you for your kind review on the helpful, friendly and efficient service that you have received from Janet. We wish you a lovely time on your cruise!

Posted 7 years ago

“Given wrong information . Misleading, and frustrating .I Have booked several holidays with Six star , usually with Moira , and always has a very professional experience, and trusted that everything was dealt with efficiently. This time it was very messy, and mistakes were made. Dissapointed ☹️”

Helpful Report

Posted 7 years ago

Thank you for your review. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry to hear your experience has not been as efficient as previous bookings. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do so. If you would like to discuss anything in further detail, please do not hesitate to contact us at pretravelcustomerrelations@cruise118.com Kind Regards Customer Relations Team.

Posted 7 years ago

“they were genuinely helpful and very nice people to deal with offering a personal service running through the planned holiday expertly in great detail”

Helpful Report

Posted 7 years ago

Dear Sue Gillman Thank you for your lovely review. We are so glad that you are happy with the helpful and personal service that you have received from ourselves,planning your holiday in excellent detail. We wish you a wonderful time during your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Catherine was very thorough and efficient”

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Posted 7 years ago

Hello Mr Ian Geoffrey Williamson, Thank you for taking the time to review Cruise 118 after placing your booking with Catherine. We are so glad that Catherine provided yourself with thorough and efficient service. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“We received very good and responsive service. Will definitely use Six Star again!”

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Posted 7 years ago

Professor Mark John Monaghan Thank you for your 5* review following your booking with Six Star Cruises. We are glad that you have happy with the responsive service that you have received from ourselves. We'd like to wish you a superb time on your cruise! We look forward to assisting with your bookings in the future.

Posted 7 years ago

“Ececevdecev”

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Posted 7 years ago

“First time I have contacted SixStarCruises and it all started with a "chat" on the website. Soon became a proper telephone conversation. Very impressed with Dan's knowledge, accuracy of information and genuine interest in my enquiry. Happily booked with him rather than direct with the cruise company who did not show the same interest or indeed discount ! Will certainly use you again.”

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Posted 7 years ago

Thank you for your positive feedback. We would like to take this opportunity to thank you for choosing to book with Six Star Cruises. We appreciate your high recommendation of ourselves and the excellent service that you have received from Dan. Who assisted with your booking in a knowledgeable manner. We look forward to assisting with your bookings in the future and wish you a brilliant time on your cruise!

Posted 7 years ago

“Excellent guidance and advice given by Sandie Collier as always. Another special cruise to look forward to.”

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Posted 7 years ago

Thank you for taking the time to review Six Star Cruises after placing your booking our excellent concierge Sandie. We wish you a fantastic time on your cruise!

Posted 7 years ago

“Made very helpful suggestions. Good at communicating the necessary info when you need it.”

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Posted 7 years ago

Thank you for taking the time to leave lovely feedback on the service you have received from ourselves. It is a pleasure to hear that you have received helpful suggestions and good communication for ourselves. We hope that you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Great experience as always. Very comprehensive and professional service.”

Helpful Report

Posted 7 years ago

Hi Mr John Ballingall. Thank you for choosing to book with Six Star Cruises. It is very satisfying to hear your complimentary words regarding our comprehensive and professional service. We hope that you have a lovely time on your Cruise!

Posted 7 years ago

“Simon Collinge was extremely helpful when booking previously I preferred to deal with him again. Once again his service was impeccable, particularly as there were changes (many changes!) in our requirements. I wouldn't hesitate to recommend Simon to friends. T. Jones”

Helpful Report

Posted 7 years ago

Thank you for your lovely feedback about Simon Collinge. I am glad that Simon provided yourself with an extremely helpful service, especially when making changes to your booking. Thank you for recommending the excellent service that Simon has provided to your friends. Simon will be recognised for the excellent service that he has provided.

Posted 7 years ago

“Always has been reliable, quick and nice people on the phone”

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Posted 7 years ago

Thank you Damian Reid for your kind review. I am so pleased that you are happy with the polite and helpful service that you have received from ourselves. Thank you for choosing Six Star Cruises.

Posted 7 years ago

“Over the years that we have booked with six star cruises we have been fortunate to have as our concierge Sandie Collier, she is always very friendly and helpful, explaining all to us, and getting us the best deals.”

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Posted 7 years ago

Thank you Mrs Julie Diane Cox for your kind review. I am so pleased that you are happy with the excellent service you have received from the concierge, going above and beyond to assist you. Thank you for choosing Six Star Cruises.

Posted 7 years ago

“Excellent staff, excellent service”

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Posted 7 years ago

Thank you for your kind review. I am so pleased that you are happy with the knowledgeable service you have received from our consultants. Thank you again for choosing Six Star Cruises.

Posted 7 years ago

“Not my first cruise booked with Six Star and on each occasion there has been a consistently high level of service right from the first enquiry regarding a cruise upto embarking on the cruise itself.”

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Posted 7 years ago

Thank you Mr Trevor Hughes for your kind review. I am so pleased that our concierges assisted with your bookings in a helpful manner. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“My friends and I have booked a Christmas Market Cruise with Emily for December. We found her very helpful and would definitely book with her again”

Helpful Report

Posted 7 years ago

Thank you for your kind review and comments about Emily. I am so pleased that Emily assisted with your booking in a helpful manner. We hope that you have a wonderful time on your Christmas Market Cruise in December! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,344 reviews