Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,511 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,511 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful concierge particularly Laura Higgs”

Helpful Report

Posted 7 years ago

Hi Mrs Carol Anne Hobbs, Thank you very much for your kind review on the helpful service that Laura Higgs has provided. We hope you have a great time on your cruise!

Posted 7 years ago

“Very satified. with the help given by Andrew to book out latest cruise. He was very helpful and informative and made the process easy.”

Helpful Report

Posted 7 years ago

Good Evening Mrs Elizabeth Margaret Gaston, Thank you very much for choosing to book with Six Star Cruises and taking the time to review the helpful service that Andrew has provided. We wish you an excellent time on your cruise!

Posted 7 years ago

“Spoke to Janet Cain to pay our invoice. As with all staff, friendly and professional. A person interest in us as clients.....and not just because we were paying!!!”

Helpful Report

Posted 7 years ago

Good Evening Gill, We would like to thank you for taking your time to provide us with your honest feedback! Janet Cain is absolutely great and always goes above and beyond to provide her customers the best service. Thank you again for choosing to book with Six Star Cruises! Once again, it’s lovely to hear that you are so happy with our service. We wish you an excellent time on your cruise! Please feel free to email, or call, on your return as it will be great to hear your feedback.

Posted 7 years ago

Good Evening Gill, We would like to thank you for taking the time to provide us with your honest feedback! Janet is absolutely great and she will always to above and beyond to provide her customer with excellent customer service. Thank you again for choosing to book with Six Star Cruises. We hope you have a lovely time on your cruise!

Posted 7 years ago

“This is the second Regent cruise we have booked with Katie Smith. She is always extremely helpful and keeps us up to date with good deals. It is a pleasure booking with her.”

Helpful Report

Posted 7 years ago

Thank you for your wonderful comments on the helpful service that you have received from Katie Smith. We appreciate your high recommendation and repeat business. We hope you have a superb time on your cruise!

Posted 7 years ago

“Always efficient”

Helpful Report

Posted 7 years ago

Hi Mr Stephen John Walker, Thank you for your review. We wish you a wonderful holiday!

Posted 7 years ago

“Always helpful, good suggestions. Timely reminders for booking excursions and restaurants, friendly agents.”

Helpful Report

Posted 7 years ago

Hello Mrs Xena Louise Bellfield, Thank you so much for taking the time to review the helpful and friendly service that you have received from ourselves. Have a lovely holiday!

Posted 7 years ago

Good Evening Mrs Xena Louise Bellfield, Thank you for taking the time to leave your kind comments on the helpful and friendly service that you have received from Six Star Cruises. We hope you have a lovely time on your cruise!

Posted 7 years ago

“Started with one concierge who wasn’t particularly helpful. However I dealt with another, Janet Cain, who gave me the confidence I had lost earlier. Janet went through everything very thoroughly bring me right up to date with my booking leaving me satisfied that we had booked through the right company”

Helpful Report

Posted 7 years ago

Hello Dennis Tewkesbury, Thank you very much for taking the time to review the helpful service that Janet Cain has provided. It's a pleasure to hear that Janet assisted with your booking and regained your confidence. Thank you for choosing to book with Six Star Cruises. We wish you a wonderful time on your cruise!

Posted 7 years ago

“This is the second time we have booked a Seabourn cruise through Andy at Six Star Cruises. Great service and advice and a made the process simple and efficient.”

Helpful Report

Posted 7 years ago

Thank you for your Five Star review and lovely comments regarding Andy. I am so pleased this is your second Seabourn cruise with us, lets hope there are many more to come. We try our best to deliver exceptional customer service, it's a pleasure to read your comments. Thank you again for your booking.

Posted 7 years ago

“I have been satisfied with various concierges booking several cruises.”

Helpful Report

Posted 7 years ago

Thank you Mrs Griffiths for your Five Star Review. We appreciate your comments and thank you for taking the time to submit your review. Have a fantastic holiday.

Posted 7 years ago

“Booked a £10000 cruise thru this company. After a delayed flight to Barbados we were bumped from the pre -cruise Hilton hotel we chose. We are travelling with our friends who we were split from. This was in itself embarrassing and we were relocated to the nearby Raddisson which was a grim experience. The hotel is tired and not clean. We were put into room 101 (!)the room had two dominant odours; sweat and urine. The air con was ancient with a very noisy fan which disturbed our sleep. My Wife and I were upset by events. It’s not what we booked and paid for. It was a real setback to experience this. We are of course aware that these events were outside the control of Six Star but as our travel agent they are the only party to which we can direct our complaints. Directed our complaint to Janet who apologised and undertook to investigate. We asked what form of redressigjy be available for the inconvenience and unhappy experience. We have heard nothing for almost a week. Six Star? You don’t deserve one star.”

Helpful Report

Posted 7 years ago

Thank you for bringing this matter to our attention, I have attempted to call you without success so I have emailed you to advise the situation going forward. Please rest assured we are dealing with this matter with the utmost urgency and are expecting a full response from our supplier upon receipt of which we will contact you immediately. We hope that you enjoy the remainder of your cruise and we will be in contact in due course.

Posted 7 years ago

“very helpful lady Hannah Grey did all our booking, nothing was too much trouble, she is our agent for as long as she is with you. Hannah is very efficient and pleasant.”

Helpful Report

Posted 7 years ago

Thank you for your review Miss Ruth Anne Bishop. I am so pleased Hannah Grey was able to assist you with your booking making it an efficient and pleasant experience. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

Posted 7 years ago

“Many thanks as always to Dan & to Andrew for all their help in booking another cruise. We always get lots of help and expert advise on making the right choices for us. We Highly recommend Six star cruises”

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Posted 7 years ago

Thank you for your review and lovely comments regarding Dan and Andrew. I am so pleased they were both able to assist you and book the perfect cruise for you. Thanks again for booking with us.

Posted 7 years ago

“We have booked a number of cruises with Six Star and have developed a good relationship with Mark Saxton. Great service and always responsive”

Helpful Report

Posted 7 years ago

Thank you Mr Beer for your review and comments regarding Mark Saxton. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thanks again for your booking.

Posted 7 years ago

“My present booking has be handled very well considering I myself have been making changes and therefore making ti booking more difficult. Stacey was very professional and took everything in her stride. all I need to do now is sit back and wait for departure as six star have taken all the hard work out of the holiday.”

Helpful Report

Posted 7 years ago

Thank you Andrew for taking the time to send in a review. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thanks again for your booking.

Posted 7 years ago

“Janet was extremely helpful going above and beyond with questions on our booking. Also Sue was the same. So overall my experience has been very positive. Thank you both”

Helpful Report

Posted 7 years ago

Thank you for your review Agnes, I am so pleased Janet and Sue have been assisting you with your booking and answering your questions. We aim to deliver a remarkable experience and love all feedback from our customers. We are available to contact if you have any further questions regarding your booking, please do not hesitate to contact us. Kind regards Six Star Cruises

Posted 7 years ago

“Andrew went way above and beyond in helping us. We had to change our initial booking twice. He was incredibly helpful and supportive. When we made our new booking he even e-mailed us when on a day off. Superb. Thank you”

Helpful Report

Posted 7 years ago

We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. I am so pleased that Andrew assisted you with your booking, even on his day off. Thank you again for your booking.

Posted 7 years ago

“I am very pleased with the help I received from Janet today. All my queries were dealt with promptly and efficiently.”

Helpful Report

Posted 7 years ago

Thank you for your review. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

Posted 7 years ago

“Rachael!! Tops for efficiency and professionalism.”

Helpful Report

Posted 7 years ago

Thank you for your lovely review on the efficient and professional service that Rachael has provided. We hope you have a lovely time on your cruise!

Posted 7 years ago

“Each and every member of the team at SixStar Cruises has been great to deal with both by ‘phone and e-mail . Generally I research my future requirements on the internet and rely on my “friends” at SixStar to refine my final specific requests in my quotation including any additional perks they are able to negotiate . I ask only for their one “best” quote. I don’t haggle because if it not the best price amongst my e-mail researches they won’t get the business , At the present time they are succeeding retaining my wife’s and my loyalty. Robert Peacock (Cardiff. UK)”

Helpful Report

Posted 7 years ago

Dear Mr Robert Frank Peacock, Thank you so much for writing such a lovely review on the excellent service that you have received from Six Star Cruises. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised.

Posted 7 years ago

“Hannah Grey as always was superb.”

Helpful Report

Posted 7 years ago

Dear Mr Malcolm Stephen Southern, Thank you for your feedback on the excellent service that Hannah Grey has provided. Have a brilliant time on your cruise!

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,511 reviews