Booked a £10000 cruise thru this company. After a delayed flight to Barbados we were bumped from the pre -cruise Hilton hotel we chose. We are travelling with our friends who we were split from. This was in itself embarrassing and we were relocated to the nearby Raddisson which was a grim experience. The hotel is tired and not clean. We were put into room 101 (!)the room had two dominant odours; sweat and urine. The air con was ancient with a very noisy fan which disturbed our sleep. My Wife and I were upset by events. It’s not what we booked and paid for. It was a real setback to experience this. We are of course aware that these events were outside the control of Six Star but as our travel agent they are the only party to which we can direct our complaints. Directed our complaint to Janet who apologised and undertook to investigate. We asked what form of redressigjy be available for the inconvenience and unhappy experience. We have heard nothing for almost a week. Six Star? You don’t deserve one star.