Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,344 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please amend my email address to frankeliel@icloud.com. Send this again there and I will respond. Thanks Frank”

Helpful Report

Posted 7 years ago

“Our previous booking agent retired and after extensive research we have chosen Stacey at Six Star Cruises as our new booking agent, I would highly recommend her, she is professional, efficient and proactive. We didn't just want someone who would just price a cruise, we wanted help with the where and when as well and she has been great at making suggestions and highlighting offers.”

Helpful Report

Posted 7 years ago

Hello Jan R, Thank you for your kind review on the service you have received from Stacey at Six Star Cruises. We are glad that you are happy with the polite, helpful, professional and informative service that you have received from Stacey and at an excellent and competitive price! We wish you a lovely time on your cruise!

Posted 7 years ago

“Very efficient and professional”

Helpful Report

Posted 7 years ago

Thank you Mr Heaps, it is always great to see our efficient and professional service being recognised. We hope you have a fantastic cruise!

Posted 7 years ago

“Excellent service. Thank you.”

Helpful Report

Posted 7 years ago

Good Afternoon, Thank you for taking the time to leave feedback on the excellent service that you have received from ourselves. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Hi Guys Once again thanks to Dan For his most professional and helpful input. I have sent feedback before and cannot keep doing so in a regular fashion as it would not seem right. Your team are without exception extremely good and hope to continue with your exceptional service.”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to email us with your kind comments about Dan. We are so glad that you are happy with the professional and helpful service that Dan has provided. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Once again sincere thanks for taking the time to contact us, please be assured that Dan will be recognised for the service he has provided.

Posted 7 years ago

“This is the first time I have used Six Star and I have to say all future cruises will be booked via Six Star. I have dealt with two members of staff both of whom have been friendly, efficient and very knowledgeable. Almost more impressively their co-ordination and team work has been excellent”

Helpful Report

Posted 7 years ago

Hello Mrs Karen Rita O, Thank you for leaving feedback on the friendly, efficient and knowledgeable service that you have received from our Six Star Team. We wish you a fantastic time on your cruise!

Posted 7 years ago

“Katy at Six Star Cruises was very polite and helpful in finding the perfect cruise and post cruise stay. She was professional and very informative and caring. The price quoted was very competitive and the service was excellent in every way with the booking process. I would highly recommend this travel agent to anyone.”

Helpful Report

Posted 7 years ago

Hello Tony, Thank you for your kind review on the service you have received from Katy at Six Star Cruises. We are glad that you are happy with the polite, helpful, professional and informative service that you have received from Katy and at an excellent and competitive price! We wish you a lovely time on your cruise!

Posted 7 years ago

“The quote for the cruise I wished to transfer to was too expensive and presented to me in one lump sum. I was told that was how it was and could not be separated into the different component parts. However, I rang again today, explained everything to Beth who immediately understood my point of view . Beth then went through the paperwork, consulted with her manager and came up with a new package for my chosen cruise at a considerable saving. I could not be more pleased. Beth was efficient, thorough and very nice to talk to. I was really lucky that Beth answered the phone today. Beth is a real asset to Six Star Cruises. Best Wishes Pam Hardisty”

Helpful Report

Posted 7 years ago

Dear Pamela Hardisty, Thanks for sharing your review. Your comments are important to us. We are sorry that on this occasion we didn’t deliver the level of service you expected from us. I am however pleased to see that your issue has now been resolved. It's great that hear that you are pleased with the way that Beth handled this issue . Thank you for your open and honest review. Beth is a credit to our company and I will ensure your comments are onto her. We wish you a wonderful time on your cruise!

Posted 7 years ago

“I contacted Bridie Horridge online and she has arranged our booking for October 2019. Bridie has been very helpful and answered our questions. We still have a few things to do but hopefully all will go well”

Helpful Report

Posted 7 years ago

Dear Dennis Noonan, Thank you for taking the time to review the helpful service that you have received from Bridie Horridge at Six Star Cruises. We wish you a lovely time on your Cruise in October 2019!

Posted 7 years ago

“I had spoken with Emily Whiteside on a previous occasion during an enquiry about a cruise I was considering. I did not go ahead with a booking at that time, but I was so impressed with Emily's helpfulness & competence, I decided that the next cruise I enquired about would be through Emily. I have, just now, booked a cruise with Emily & she has, again, been very pleasant & thorough. A pleasure to deal with.”

Helpful Report

Posted 7 years ago

Jack Morrison, We appreciate you taking the time to review Six Star Cruises following your booking with Emily Whiteside. It is lovely to hear your kind comments on the helpful and pleasant service that you have received from Emily. Please be assured that Emily will be recognised for the excellent service that she has provided. We hope you have a brilliant holiday!

Posted 7 years ago

“Lovely we have our own personal person at 6 star. we have built up a rapport over the years. If I find something cheaper he always endeavours to match the price. Matthew Cotton highly rate him”

Helpful Report

Posted 7 years ago

Thank you Mrs Margaret Joan Phillips for your kind review. I am so pleased that Matthew Cotton assisted with your booking in a friendly, professional and knowledgeable manner. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Once again an excellent booking experience from Sandie Collier and the team”

Helpful Report

Posted 7 years ago

Thank you Mr Stuart Johnson for your kind review. I am so pleased that Sandie assisted with your booking in a professional manner, going the extra mile to meet and exceed your needs. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Customer service was superb especiallyEmily Whiteside who was remarkably helpful with everything I needed regarding the booking of a future holiday.”

Helpful Report

Posted 7 years ago

Thank you for your 5 Star review. I am so pleased that you are happy with the efficient and timely service you have received from Emily. Please be assured that Emily will be recognised for the service he has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Superb customer service as always! Rachael has stepped in to breach to assist us on two occasions when our concierge was unavailable. Remarkably helpful, trustworthy and patient. A great team! Well done”

Helpful Report

Posted 7 years ago

Stephen Rilley, Thank you for your 5* review on the excellent customer service you have received from Six Star Cruises and Rachael in particular. It is very satisfying to hear that Rachael assisted with your booking in a helpful, trustworthy and patient manner. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Janet Caine was so very helpfull and obliging with my booking today very very helpfull thankyou”

Helpful Report

Posted 7 years ago

Dear Susan Bourne, Thank you for your lovely comments on the helpful and obliging service that you have received from Janet Cain. Thank you for choosing to book with Six Star Cruises.

Posted 7 years ago

“Always helpful and knowledgable about cruise that I am interested in.”

Helpful Report

Posted 7 years ago

Mrs Parry, Thank you for your kind review on the helpful and knowledgeable service you have received from the concierge. We hope you have a lovely holiday!

Posted 7 years ago

“Matthew is always very helpful. Trust his advice.”

Helpful Report

Posted 7 years ago

Dear Mrs Wanda Butchart, Thank you for you lovely review on the helpful service you have received from Matthew. We hope you have a fantastic cruise!

Posted 7 years ago

“Sandie was extremely helpful and supportive....always getting back to me promptly”

Helpful Report

Posted 7 years ago

Mr James Joseph Cole, We appreciate you taking the time to review Six Star Cruises following your extremely helpful and supportive booking process with Sandie. We wish you an excellent time on your cruise! Delete

Posted 7 years ago

“Will tell you after the cruise !!”

Helpful Report

Posted 7 years ago

Thank you for your review. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Emily has been GREAT! We have been looking for a holiday for some weeks now and just couldn't decide. The choice of cruise companies that Six Star has and the expertise of the staff is wonderful. Emily made us feel as if we are the only clients she has, the personal service has been really good and we've felt in safe hands. She's a great complement to your business”

Helpful Report

Posted 7 years ago

Dear Roz Kadir, Thank you for your 5* review following your booking with Emily at Six Star Cruises. We appreciate your high recommendation of us and are delighted to hear that you are happy with the excellent and personal service that you have received from Emily. Please be assured that Emily will be recognised for the service that she has provided. We'd like to wish you a superb time during your Cruise!

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,344 reviews