Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,508 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,508 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Donna was very good she listened ,advised and got it done exactly as we wanted. Hopefully the holiday will go as well as the booking did !”

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Posted 7 years ago

Hello, Thank you for the time to leave your review on the service that you have received from Donna. We hope you have a wonderful holiday!

Posted 7 years ago

“most satisfactory. very helpful pleasant. efficient.”

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Posted 7 years ago

Thank you for taking the time to review the helpful, pleasant and efficient service that you have received from ourselves. We hope you have an excellent time on your cruise!

Posted 7 years ago

“Phoned cruise 118 to pay my invoice. Janet was extremely helpful and answered all queries I had and advised of insurance company that could provide specific cruise insurance for me.”

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Posted 7 years ago

Hi Val S, Thank you very much for taking the time to leave your lovely feedback on the extremely helpful service that Janet has provided. It's lovely to hear that Janet answered all of the queries that you had and advised on your insurance. We hope you have a wonderful time on your cruise!

Posted 7 years ago

“Telephoned with a query and spoke with Beth who went out of her way to contact the cruise company direct and telephoned me back to update me and then followed this up with a copy of the email the company had provided to her.”

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Posted 7 years ago

Good Afternoon Susan, What an excellent review about our concierge Beth! It's wonderful to hear that Beth assisted with your booking in a helpful and efficient manner. We hope you have a fantastic time on your cruise!

Posted 7 years ago

“Spoke with Estelle today in response to an e-mail. Used opportunity to book cruise tours, extras for cabin and essentials for chilled liquid refreshment. Estelle could not have been more pleasant and helpful, indeed, it was like talking to a friend. Had tried unsuccessfully to book tours on-line for our group, but within minutes, Estelle had it all under control, booked our wishes and confirmed by e-mail. What more could one want? Excellent and impressive.”

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Posted 7 years ago

Hello John Ireland, We would like to thank you for taking the time to leave your wonderful feedback on the helpful and pleasant service that Estelle has provided. It's a pleasure to hear that Estelle assisted with your cruise tours, extras for cabin and essentials for chilled liquid refreshment. Estelle is a credit to our company and she always goes above and beyond to assist with her customers. We wish you an excellent time on your cruise!

Posted 7 years ago

“Further to earlier review, Six Star have passed on just £150- being 40% of the room cost, the amount Hilton Barbados refunded them- as compensation and redress for the grim experience recounted below. And as for trying to contact me, figure this as an explanation for not responding to my initial complaint.... “we have tried to contact you by mobile and landline without success” Well, I’m on a cruise. Booked through you, Six Star. Remember? It finishes in another week. It’s in the Caribbean. So why- pray-would you expect to reach me on my UK landline?! Oh and I’ve successfully received several mobile calls whilst on my cruise. As well as a desultory offer of redress, methinx you’re telling porkies. Surely you’re better than this?”

Helpful Report

Posted 7 years ago

Dear Mr St Quinton Firstly, please let me apologise that you felt the need to post a negative review, as this is not what one would expect when travelling with a reputable company like six-star cruises. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very sorry that your hotel was overbooked, and you were moved to an alternative hotel of the same standard. Fortunately, this situation does not happen often, but I apologise for any inconvenience this caused and that you are not happy with the £150 being a 40% refund, offered as a gesture of goodwill from our supplier. We are currently investigating why the promised-on board credit of $250 was not added to your account. We are waiting for a full response from Silversea. In the meantime, we have taken the liberty to refund you in full so that you are not out of pocket. The information you have supplied will be shared with our colleagues so that we can work with our suppliers and internal departments to identify any immediate solutions and we will also ensure that long-term plans are put in place to prevent any repetition should this be necessary. In closing, I would like to take this opportunity and thank you for taking the time to highlight your concerns and for giving me the opportunity to address the points you have raised. I trust this will not deter you from booking with Six Star cruises for your future travel requirements and we look forward to welcoming you on one of our holidays in the future. Kind Regards Customer Relations department

Posted 7 years ago

“Customer services are one if the better Seabourn agents, always quick to respond to queries and very helpful.”

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Posted 7 years ago

Hi Mrs Anne Teresa Baldwin, Thank you very much for your lovely review. It's great to hear that you are happy with the helpful service that you have received from ourselves. We hope you have a wonderful time on your cruise!

Posted 7 years ago

“Used Six Star on lots of occasions never had a problem, excellent service can't fault them.”

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Posted 7 years ago

Hi Mrs Susan Mary Pateman, Thank you very much for your review. It's wonderful to hear that you are happy with the excellent service that you have received from Six Star Cruises. We hope you have a lovely time on your cruise!

Posted 7 years ago

“Our first time booking with Six Star and we were very pleased with the experience. Katie Smith was extremely helpful and knowledgeable.”

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Posted 7 years ago

Dear Mrs Brennan, Thank you very much for taking the time to leave your wonderful feedback on the helpful and knowledgeable service that Katie Smith has provided. We hope you have a wonderful time on your cruise!

Posted 7 years ago

“Superb service from Stacey Williams who did everything possible to make the booking process run smoothly.Even though I changed the outbound dates it was not problem. I've booked with other agencies of luxury cruises but this was definitely the most personal. Stacey made me feel like a special customer.”

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Posted 7 years ago

Dear Mr Kevin Francis Carney, Thank you very much for you taking the time to review the wonderful service that you have received from Stacey Williams at Six Star Cruises. Stacey always goes above and beyond to provide an excellent and personal service to her customers! We’re delighted that you’ve entrusted Six Star Cruises with so many of your precious holidays. We hope your holiday! We wish you "Happy Travelling"

Posted 7 years ago

“Hannah helped me book Cruises’s with you before and once again gave excellent service nothing was too much trouble for her would recommend her to friends wonderful customer service”

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Posted 7 years ago

Good Afternoon Mrs Catherine White, Thank you very much for the thumbs up!! It's a pleasure to hear that you are happy with the wonderful customer service that Hannah has provided. Thank you for recommending our services to your friends. We hope you have an excellent time on your cruise!

Posted 7 years ago

“Rapid response to my queries”

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Posted 7 years ago

Thank you for your review. We hope you have an excellent time on your cruise!

Posted 7 years ago

“Contacted 6 star to make modifications to our itinerary. Ispoke yo Daniella whoe was most helpful and made the necessary changes and e-mailed the new itinerary immediiately. % star rating”

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Posted 7 years ago

Hi Mike Divall, Thank you very much for taking the time to leave your 5* review on the helpful service that Daniella has provided. It's lovely to hear that Daniella assisted with your booking and the modifications to your itinerary. Have a wonderful time on your cruise!

Posted 7 years ago

“Excellent experience again. Working together with six star who understand our requirements we found the perfect autumn cruise for us”

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Posted 7 years ago

Hi Mrs Susan Ward, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the excellent service that you have received from ourselves. We wish you a lovely holiday!

Posted 7 years ago

“We received excellent help and advice from Katie Smith during our telephone call on Sunday 13th January and we would strongly recommend Six Star service to our friends and family.”

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Posted 7 years ago

Hi Cicelie Fry, Thank you so much for taking the time to review the excellent and helpful service that you have received from Katie Smith. We appreciate your high recommendation of Katie Smith and Six Star. We hope you have a wonderful time on your cruise!

Posted 7 years ago

“I have used Andrew Freeman to make my bookings several times and always found him very helpful and a good knowledge of the many aspects planning a holiday which we appreciate as we are a "bit long in the tooth"”

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Posted 7 years ago

Thank you for your wonderful review on the helpful and knowledgeable service that Andrew Freeman has provided. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Always comes up with the goods! You always find the cruise we want with the deal we want. Excellent pricing, lots of included extras and personal service . Mark Saxton is an excellent cruise concierge.”

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Posted 7 years ago

Dear Mr Richard David Alan White, Thank you for taking the time to review the excellent service and personal service that you have received from Mark Saxton. We wish you an excellent time on your cruise!

Posted 7 years ago

Good Afternoon Mr Richard David Alan White, Thank you very much for taking the time to review the excellent and personal service that Mark Saxton has provided. We wish you an excellent time on your cruise!

Posted 7 years ago

“Very helpful concierge particularly Laura Higgs”

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Posted 7 years ago

Hi Mrs Carol Anne Hobbs, Thank you very much for your kind review on the helpful service that Laura Higgs has provided. We hope you have a great time on your cruise!

Posted 7 years ago

“Very satified. with the help given by Andrew to book out latest cruise. He was very helpful and informative and made the process easy.”

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Posted 7 years ago

Good Evening Mrs Elizabeth Margaret Gaston, Thank you very much for choosing to book with Six Star Cruises and taking the time to review the helpful service that Andrew has provided. We wish you an excellent time on your cruise!

Posted 7 years ago

“Spoke to Janet Cain to pay our invoice. As with all staff, friendly and professional. A person interest in us as clients.....and not just because we were paying!!!”

Helpful Report

Posted 7 years ago

Good Evening Gill, We would like to thank you for taking your time to provide us with your honest feedback! Janet Cain is absolutely great and always goes above and beyond to provide her customers the best service. Thank you again for choosing to book with Six Star Cruises! Once again, it’s lovely to hear that you are so happy with our service. We wish you an excellent time on your cruise! Please feel free to email, or call, on your return as it will be great to hear your feedback.

Posted 7 years ago

Good Evening Gill, We would like to thank you for taking the time to provide us with your honest feedback! Janet is absolutely great and she will always to above and beyond to provide her customer with excellent customer service. Thank you again for choosing to book with Six Star Cruises. We hope you have a lovely time on your cruise!

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,508 reviews