Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,346 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looking forward to our 1st cruise with 6 stars next year but so far very good!!”

Helpful Report

Posted 7 years ago

Good Afternoon Mr John Hume, Thank you for your 5 * review. We wish we a wonderful time on your cruise!

Posted 7 years ago

“Whilst I have booked my last four cruises with Six star , the real reason has been the brilliant service and help I have received from Donna Worship. She is so professional , patient and nothing is to much trouble to ensure you get exactly the holiday with all the detail you want. Make sure you ask for her. David”

Helpful Report

Posted 7 years ago

Hi David, We appreciate you taking the time to review Six Star Cruises following your booking with Donna. Its great to hear that Donna assisted with your booking in a professional and patient manner, finding yourself the perfect holiday. We wish you a fantastic time on your cruise!

Posted 7 years ago

“Recently booked a Silversea cruise with Six Star Cruises for a knockout deal. Incredibly efficient and prompt service from Emily for whom nothing seemed too much trouble. Full marks - 10/10”

Helpful Report

Posted 7 years ago

Good Afternoon Ian Brown, Thank you for your five 5* review following your booking with Emily at Six Star Cruises. We are so glad that Emily found yourself an excellent deal and assisted with your booking in a efficient and prompt manner. Emily will be recognised for the brilliant service that she has provided. We wish you a wonderful time on your cruise!

Posted 7 years ago

“We were recommended by fellow cruisers who had enthused about their Six Star cruise experience. Stacey Williams exceeded our expectations. She demonstrated knowledge and flexibility in arranging an excellent cruise package for us in a most helpful and professional way. A definite 5 star for Stacey!”

Helpful Report

Posted 7 years ago

Dear Jean Fox, Thank you for booking with Stacey Williams at Six Star Cruises. It is lovely to hear that you are happy with the helpful, knowledgeable and professional service that you have received. We appreciate your high recommendation of Stacey and wish you a wonderful time on your cruise!

Posted 7 years ago

“This was our second booking with Six Star cruises. This time we spoke with Bridie Horridge who was a pleasure to deal with, extremely helpful and was able to competently and clearly explain everything I needed to know. We also got a fantastic deal with Six Star and wouldn’t hesitate in recommending or using the, again. Thank you Bridie, we are two very happy (and excited) customers”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave your honest feedback! It is very satisfying for us to read your complimentary words on the extremely helpful service that you have received from Bridie. Bridie is a credit to our company, please be assured that she will be recognised for the excellent service that she has provided. We are so pleased that you are looking forward to your cruise. We hope you have a wonderful holiday!

Posted 7 years ago

“Answered my question promptly”

Helpful Report

Posted 7 years ago

Good Afternoon John. Thank you for your lovely review. We hope you have a fantastic holiday!

Posted 7 years ago

“Had enquiry regarding a visa for next cruise, Sophie Milligan deal with this in a friendly efficient way. The issue was resolved and I am extremely satisfied with the service provided .”

Helpful Report

Posted 7 years ago

Hello Andrew Tillery, What a lovely review about our concierge Sophie Milligan! We appreciate your kind comments on the friendly and efficient service that you have received from Sophie regarding your visa enquiry. We hope you have a lovely time on your cruise!

Posted 7 years ago

“The booking experience is excellent. Andrew answered my (numerous) questions promptly and we worked together to get a package and deal that worked for us. The flexibility and options offered provide a lot of choice and bonuses. The previous cruise we booked with Six Star Cruises sold itself as it was to a place we (I) really wanted to go, and was a fantastic deal. There was a little more work on this one as the time of year is not ideal but the package that Andrew put together negates that. The Concierge Service helps and guides from beginning to end and sets Six Star apart in my opinion.”

Helpful Report

Posted 7 years ago

Good Evening Mrs Jane Hamilton, Thank you for booking with Andrew at Six Star Cruises and taking the time to review the excellent service that he has provided. It is very satisfying to hear that Andrew answered all of the queries that you had in a prompt manner and worked with you to find the perfect cruise to suite your preferences. Please be assured that Andrew will be recognised for the excellent service that he has provided. Thank you again for choosing to book with Six Star Cruises. We wish you a lovely time on your cruise!

Posted 7 years ago

“efficient and unhurried review of proposed possible cruises and final selection of choice. arranged competently, good communication and understanding of issues. [As we have come to expect from SSC]”

Helpful Report

Posted 7 years ago

Thank you for your positive review Mr Keith John Thomas. We are so glad that you are happy with the efficient and understanding service that you have received from Six Star Cruises. We hope you have a wonderful holiday!

Posted 7 years ago

“I would like to thank Matthew Cotton for all his hard work in getting our cruise and hotel booked for February next year. Despite many problems he was given which were unbeknown to us he managed to get everything sorted in the end.”

Helpful Report

Posted 7 years ago

Good Afternoon, Thank you for your positive review on the service that you have received from Matthew Cotton. It is lovely to hear that you are happy with the service that you have received from Matthew, despite the hiccups along the way. We hope you have a lovely holiday!

Posted 7 years ago

“Just paid my balance and the whole thing was handled in an efficient and cheerful manner by Sophie Milligan. Very good inter-personal skills.”

Helpful Report

Posted 7 years ago

Good Afternoon, Thank you for your kind review on the efficient and cheerful service that you have received from Sophie Milligan. We wish you a wonderful time on your cruise!!

Posted 7 years ago

“Unbelievable patience and assistance from Andrew Freeman who managed to get us what we know will be a perfect Holiday on the Seabourn Ovation. We had experienced "information overload" from too much research online and had just confused ourselves more...Andrew was able to drill down and locate a perfect trip. Man, many thanks...we will use you again soon!”

Helpful Report

Posted 7 years ago

Dear Ivan Flack, Thank you choosing to book with Andrew Freeman at Six Star Cruises. We appreciate your kind comments on the informative service that you have received from Andrew, who helped to find yourself the perfect trip! We hope you have a fantastic time on board Seabourn Ovation!

Posted 7 years ago

“As we know there are numerous companies that we can choose to book our cruises. Recently I have used Six Star and am very happy with the professional care and knowledge of Stacey Williams. She dealt with me in a friendly manner and I am very happy to continue with Stacey as my personal concierge. Moira Griffiths”

Helpful Report

Posted 7 years ago

Hello Moira Griffiths, We would like to thank you for taking the time to review the excellent service that you have received from Stacey Williams at Six Star Cruises. We are so pleased to hear that Stacey assisted with your booking in a knowledgeable, professional and friendly manner. Please be assured that Stacey will be recognised for the excellent service that she has provided. We hope you have a superb time during your cruise!

Posted 7 years ago

“Rude staff once booked. Lied about flights, wouldn’t check us on or get seats and backchatted despite soending nearly 10k. I just hope the ship is better.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been addressed. It is with regret to read your comments regarding Six Star Cruises and we would be more than happy to look into this for you. Please email us directly for a prompt resolution via email to: PreTravelCustomerRelations@cruise118.com Kind regards Customer Relations

Posted 7 years ago

“Our last two holidays have been excellent and all the arrangements made by Six Star Cruises have worked perfectly. We have just arranged our third cruise through Emily Whiteside and have nit been disappointed by her willingness to explore the different possibilities and her thoroughness with the booking,”

Helpful Report

Posted 7 years ago

Hello Derek, We appreciate you taking the time to Six Star Cruises following your booking with Emily Whiteside. Who assisted with your booking in a willing and thorough manner. We appreciate you repeat business and wish you an excellent time on your cruise!

Posted 7 years ago

“We have just booked a cruise with Emily Whiteside . We have been on many cruises and Emily has been the most caring friendly and professional agent I have ever come across she is a credit to your company .and a joy to do business with”

Helpful Report

Posted 7 years ago

Dear Anthea Evans, What a lovely review about our concierge Emily! We appreciate your high recommendation on the friendly, professional and caring service that Emily has provided. Please be assured that Emily will be recognised for the excellent service that she has provided. We hope you have a wonderful cruise!

Posted 7 years ago

“I have booked three cruises with Six Star, and while i am reasonably satisfied I am a little disappointed more recently in some of the response times to requests for information compared to other companies I have used in the past. My time is valuable and I don’t want to spend hours waiting around for callbacks. While I’m not complaining, I just felt your response times are not as outstanding as your mantra would suggest, it was just ok. For example after calling about suite upgrades, I was told my concierge was busy but the consultant would send her a message to call me back. This did not happen so after a couple of hours I called again. Again, I was told my consultant was just coming off the phone and would call me in about ten minutes. After an hour or so waiting, I was about to call the cruise company direct when I noticed the consultant had emailed me rather than calling. This was frustrating as I was expecting a call back rather than email. I also requested information about drinks packages but didn’t think the consultant was particularly knowledgeable about this and actually got more accurate information online from the cruise company! As I mentioned, your service is OK but not outstanding so I’m only providing this feedback to help you address these issues. I do think your concierge staff are very friendly and willing to help. They just need to understand that your competition are always very quick in responding and I think this is important! It’s not always about price.”

Helpful Report

Posted 7 years ago

Thank you for your review, Six star cruises are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are glad that you found the concierge staff friendly and willing to help. Again, we apologise for the difficulties you encountered regarding the delays with your call backs. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries

Posted 7 years ago

“I just booked our first time cruise of Crystal Symphony to Alaska next year with Dan. Fantastic service. Great assistance with information, patience with questions asked.Many thanks.”

Helpful Report

Posted 7 years ago

Hello San, Thank you for your 5* review following your booking with Dan at Six Star Cruises. We'd like to wish you a superb time during your first Crystal Symphony cruise to Alaska next year!

Posted 7 years ago

“Stacey’s knowledge and pricing were wonderful. And she was lovely, which helps”

Helpful Report

Posted 7 years ago

Thank you for your lovely review and kind comments about our concierge Stacey. We are so glad that you are happy with knowledgeable service that Stacey has provided and the excellent price of the cruise. We wish you a fantastic holiday!

Posted 7 years ago

“after a few issues some years ago, my recent experiences have been excellent. many thanks to Mark Saxton for all his support and advice re my enquiries / bookings”

Helpful Report

Posted 7 years ago

Dear McFadzean, Thank you for taking the time to review the excellent service and advice that your have received from Mark Saxton. We wish you a wonderful time on your cruise!

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,346 reviews