Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,392 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,392 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to sort out a couple of queries and spoke to Janet Cain who although not the original person we booked the cruise with was so diligent and helpful.Six star service”

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Posted 7 years ago

Thank you for you for submitting your Five Star review and commenting on our service and Janet Cain. I am so pleased Janet assisted you with your queries in a diligent and helpful manner. Have a fantastic holiday.

Posted 7 years ago

“Just started dealing with Stacey Williams... how refreshing to converse with a person with experience and knowledge of their product. I am confident that I have found the right person, in the right Company!”

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Posted 7 years ago

Thank you so much for your review Paul and lovely comments about Stacy Williams. Stacy is very knowledgeable and an asset to SixStar Cruises. I am so pleased she was able to assist you with your booking. Thanks again for booking with us.

Posted 7 years ago

“Amazing company!! Very friendly, very efficient and great service. We've been using Six Star Cruises for many years and they really do live up to their name.”

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Posted 7 years ago

Thank you for your review Mrs Firth. Here at SixStar Cruises we strive to give the best possible service and appreciate your feedback. I am so pleased we provide you with a remarkable experience every time you book with us, I'm sure it will continue for many more years. Thank you again for booking with SixStar Cruises.

Posted 7 years ago

“Review specifically for Janet Cain: She dealt with my queries and payment in a professional and friendly way.”

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Posted 7 years ago

Here at SixStar Cruises we strive to give the best possible service and appreciate your feedback. Thank you so much for taking the time to send in your comments regarding Janet Cain. Kind regards The SixStar Team

Posted 7 years ago

“Good service”

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Posted 7 years ago

Thank you for your review Mr Brian Harry Standish. Here at SixStar Cruises we strive to give the best possible service and appreciate your feedback.

Posted 7 years ago

“Very helpful every time, always a prompt reply and ready to do extra Work to make the booking arrangement easier.”

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Posted 7 years ago

Thank you for your review. Here at SixStar cruises we strive to give the best possible service and appreciate your feedback. Thank you for booking with us.

Posted 7 years ago

“After upgrading we had difficulty in getting the correct boarding documents but with the help of Janet Cain at Six Star Cruises the problems were quickly resolved. Great customer service”

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Posted 7 years ago

Thank you for review and comments regarding Janet Cain. I am extremely pleased you received your boarding documents from Janet. Thank you again for booking with SixStar Cruises.

Posted 7 years ago

“Thanks for helping to organise our first cruise – which was also a surprise gift as well! Special Mentions to Emily Whiteside who persevered with all the requests, concerns and trepidations. From the Chauffeur collection to the return Chauffer journey everything was perfectly arranged and timed. Suggestions made and everything included in our booking was exceptional. An amazing experience !”

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Posted 7 years ago

Thank you for your review and comments regarding Emily Whiteside. I am so pleased she was able to assist you with your booking, especially your first cruise. Thanks again for your booking.

Posted 7 years ago

“Dan was incredibly helpful - thank you”

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Posted 7 years ago

Thank you for submitting your review and comments regarding Dan. May I take this opportunity in thanking you for your booking.

Posted 7 years ago

“Cruise Concierge Katie Smith gave us excellent service; always prompt in responding and giving relevant and accurate information. A pleasure to deal with.”

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Posted 7 years ago

Thank you so much for your review and comments regarding Katie Smith. We are extremely customer focused and receiving positive feedback is always very pleasing. We are so happy Katie was able to assist you with your booking. Thank you

Posted 7 years ago

“very EFFICIENT”

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Posted 7 years ago

Hi Mr David Jeremy Illingworth, Thank you for your feedback. It's great to hear that you are pleased with the efficient service that you have received from ourselves. Have a lovely time on your holiday!

Posted 7 years ago

“Great service from Emma on our last two cruises. This time again - speedy, helpful & efficient. Confident with our plans when Emma has made the arrangements including flights, hotels, transfers & assistance.”

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Posted 7 years ago

Dear Mrs Kim Stephanie Roberts, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the helpful and efficient service that Emma has provided you. We hope you enjoy your holiday!

Posted 7 years ago

“Great Service From Katie Smith !!!!”

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Posted 7 years ago

Hello Mr Roger Britz, Thank you for your feedback. We are so pleased that you are happy with the great service that you have received from our concierge Katie Smith. Have a brilliant time on your holiday!

Posted 7 years ago

“Excellent service throughout. Beth Gallery was particularly helpful to me this morning. Many thanks.”

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Posted 7 years ago

Dear Pauline Levie, Thank you so much for your feedback. It's a pleasure to hear that you are happy with the helpful service that our concierge Beth Gallery has provided you when assisting with your booking. Have a brilliant time on your holiday!

Posted 7 years ago

“Excellent service all through but still waiting for the wine to be delivered”

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Posted 7 years ago

Hi Maureen Slater Andmauu, Many thanks for your excellent feedback. It's great to hear that you are happy with the excellent service that you have received from ourselves. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Once again Andrew has dealt with our booking brilliantly. All the info we want is sent without having to ask - totally stress free. Couldn’t wish for better service, first class!”

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Posted 7 years ago

Hi Linda, Thank you so much for your wonderful review. It's fantastic to hear that you are happy with the wonderful service that Andrew has provided you. Have a brilliant time on your cruise!

Posted 7 years ago

Thank you for submitting your review and lovely comments about Andrew. I am so pleased that he assisted you with your booking making it totally stress free for you. Thank you again for booking with us.

Posted 7 years ago

Thank you so much for submitting your review. I am so pleased that Andrew assisted you with your booking. Thank you again for booking with us.

Posted 7 years ago

“A lady called Sandy dealt with our booking and she was indeed very helpful. She was very informative and helpful.”

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Posted 7 years ago

Good Afternoon Mr Graham Alexander Earnshaw, Thanks so much for your feedback. It's a pleasure to hear that you are happy with the informative and helpful service that Sandy has provided you. We hope you have a wonderful time on your cruise!

Posted 7 years ago

“This company is excellent. We have booked 2 cruises with them and each time the service has been faultless. Stacey dealt with our booking both times and could not have been more helpful. She was very happy to spend time with us going through the different aspects of the various cabins and ports and what would suit us best. And it was great that she had first hand knowledge of the ports from her own visits which she was able to share with us. She made the whole process so stress free and easy. I would have no hesitation in recommending Stacey and Six Star Cruises.”

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Posted 7 years ago

Hello Mrs Beevers, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to leave your excellent feedback on the knowledgeable and helpful service that Stacey has provided you. Once again we appreciate your high recommendation and we hope you have a fantastic time on your cruise!

Posted 7 years ago

“Janet Cain was very helpful this morning, I paid the balance of the cruise & Janet made sure all the information relating to the cruise was up to date.”

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Posted 7 years ago

Dear Shelia White, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and time the time to review the helpful that Janet Cain has provided you when assisting with your booking. Have a fantastic time on your cruise!

Posted 7 years ago

“Charming until they have your money. Hotel in Rome didn’t have our reservation,taxi from new hotel to ship didn’t arrive. Absolutely no help from six star cruises! They use cheap subcontractors, blame them when things go wrong! They are very difficult to communicate with,difficult to get refunds from. All the effort to rectify problems came from us with the associated stress.Polished advertising,high paid executives , seemed to meas if “concierges” worked from home.Any travel problems you have with this lot areYOUR problems.”

Helpful Report

Posted 7 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are extremely sorry for the problems you Incurred on your holiday and I would like to assure you this is not indicative of the service we usually offer. A refund for your out of pocket expenses has been actioned after receiving the relevant receipts today. As you are aware, we are currently investigating the issues thoroughly however these things can take time. The ABTA guidelines state that complaints must be handled within 28 days although our aim is to reply before this. I am sorry that you feel we are difficult to communicate with however our customer Relations team has spoken to you and you have received an email from the Customer Relations Manager. Our direct number is TEL: 0207 785 0245 should you wish to speak to us again. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Kind Regards Customer Relations

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,392 reviews