Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,393 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,393 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charming until they have your money. Hotel in Rome didn’t have our reservation,taxi from new hotel to ship didn’t arrive. Absolutely no help from six star cruises! They use cheap subcontractors, blame them when things go wrong! They are very difficult to communicate with,difficult to get refunds from. All the effort to rectify problems came from us with the associated stress.Polished advertising,high paid executives , seemed to meas if “concierges” worked from home.Any travel problems you have with this lot areYOUR problems.”

Helpful Report

Posted 7 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are extremely sorry for the problems you Incurred on your holiday and I would like to assure you this is not indicative of the service we usually offer. A refund for your out of pocket expenses has been actioned after receiving the relevant receipts today. As you are aware, we are currently investigating the issues thoroughly however these things can take time. The ABTA guidelines state that complaints must be handled within 28 days although our aim is to reply before this. I am sorry that you feel we are difficult to communicate with however our customer Relations team has spoken to you and you have received an email from the Customer Relations Manager. Our direct number is TEL: 0207 785 0245 should you wish to speak to us again. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Kind Regards Customer Relations

Posted 7 years ago

“I spoke to Janet to pay the balance of my booking and she was excellent. She was efficient, informative and helpful. When there was a problem with the phone line, she called me back. She made sure I was aware of all the help that was available in terms of the website and the cruise. First class customer-focused service.”

Helpful Report

Posted 7 years ago

Dear W Roche, Thank you very much for your 5* feedback. It's a pleasure to hear that you are happy with the efficient, informative and helpful service that Janet has provided you. We hope that you have a wonderful time on your holiday!

Posted 7 years ago

“Mark was very determined, helpful & flexible in enabling us to afford the right cruise. Very clear & efficient.”

Helpful Report

Posted 7 years ago

Dear Mr Geoffrey Ian Salt, Thank you so much for your feedback. It's very satisfying to hear that you are happy with the helpful and efficient service that Mark has provided you. Have a fantastic time on your cruise!

Posted 7 years ago

“We have used Sixstar several times now. We get excellent service and everything is handled very effectively. I would recommend them.”

Helpful Report

Posted 7 years ago

Good Evening, Thank you very much for your review and recommendation. We are very pleased to hear you are happy with the helpful service you receive from us. Have a wonderful cruise and we hope to hear from you soon!

Posted 7 years ago

“Sixstar Cruises advertised a very competitive deal and backed it up with a very efficient, friendly and personable Specialist Cruise Concierge in the form of Stacey Williams.”

Helpful Report

Posted 7 years ago

Good Evening, Thank you very much for your kind review on Six Star and special mention to Stacey. We are pleased to hear she provided you with a personal booking experience and, we hope you have a fantastic cruise with us!

Posted 7 years ago

“Hannah was excellent in every way”

Helpful Report

Posted 7 years ago

Good Evening, Thank you for your 5 star review and special mention to Hannah. We are pleased to hear she provided you with excellent service. Have a wonderful cruise!

Posted 7 years ago

“katie did a fantastic job in getting us the right cruise at the right price”

Helpful Report

Posted 7 years ago

Hello John William Race, Thank you for your feedback and special mention to Katie. We are pleased to hear that she supplied the right cruise at the right price for you. Have a lovely holiday!

Posted 7 years ago

“Excellent response time from Hannah who dealt with every question by return of email or phone call. We will use them again.”

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Posted 7 years ago

Thank you so much for your excellent feedback! It's a pleasure to hear that you are pleased with the excellent service that you have received from our concierge Hannah. We hope you have a fantastic time on your cruise!

Posted 7 years ago

“Very good and responsive service and advice from Donna Worsnip”

Helpful Report

Posted 7 years ago

Hi Mr Richard John Scott, Thank you so much for your excellent feedback. It's a pleasure to hear that you are happy with the service and advice that you have received from our concierge Donna Worsnip. We hope you have a fantastic time on your cruise!

Posted 7 years ago

“I dealt with Stacey Williams and she was very helpful, patient and had a good understanding and knowledge of the ships and cruises making our decision easier to make.”

Helpful Report

Posted 7 years ago

Dear Joann Spelling, Thank you very much for your lovely review. It's very satisfying to hear that you are happy with the helpful and patient service that our concierge Stacey Williams has provided you. We would like to wish you a brilliant time on your cruise!

Posted 7 years ago

Hi Joann Spelling, We would like to thank you for choosing to book with Six Star Cruises and taking the time to review the helpful and patient service that Stacey Williams has provided you. We hope you have a wonderful time on your cruise!

Posted 7 years ago

“As always EmmaTaylor dealt with our needs with supreme efficiency”

Helpful Report

Posted 7 years ago

Dear Mr John Arthur Samuels, Thank you so much for your 5* review. It's great to hear that you are pleased with the service that you have received from our concierge Emma Taylor. We would like to wish you a fantastic time on your cruise!

Posted 7 years ago

“since meeting Emma I always try to book with her,she is always helpful and always tries to give us the best deal.I would definitely recommend SixStar cruises when looking for a luxury cruise .”

Helpful Report

Posted 7 years ago

Dear Mrs Susan Hitchen, We would like to thank you for choosing to book with Six Star Cruises and taking the time to review the excellent and helpful service that Emma has provided you. We hope you have a brilliant time on your cruise!

Posted 7 years ago

“I telephoned Janet as I had a problem printing xpress boarding pass as I didn’t have pdf on my laptop. She was very helpful and sorted my problem”

Helpful Report

Posted 7 years ago

Hi Gail Down, Thanks for your feedback. It's a pleasure to hear that you are pleased with the speedy and helpful response that you have received from our concierge Janet. We hope you have a brilliant time on your cruise!

Posted 7 years ago

“As always we received excellent and courteous service from Emma Gray who is a great ambassador for your company, extremely patient and delightful to deal with.”

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Posted 7 years ago

Good Afternoon Mr Christopher David Phipps, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the patient service that Emma Gray has provided you when assisting with your booking and for a great price! We wish you a wonderful time on your cruise!

Posted 7 years ago

“Just booked with Stacey Williams, she was very helpful in identifying different options and didn't seem rushed in her approach. I would use her again.”

Helpful Report

Posted 7 years ago

Hello Mrs Valerie Macorison, Thank you for your feedback. It's fantastic to hear that you are happy with the excellent service that our concierge Stacey Williams has provided you. Stacey is a credit to our team. Please be assured that she will be recognised for the service that she has provided. Have a lovely holiday!

Posted 7 years ago

“Our cruise concierge is Laura Wing and nothing is too much trouble for her. She keeps us up to date with any offers and is always on hand should we have any questions. Will continue to book with Six Star.”

Helpful Report

Posted 7 years ago

Thank you Mr William Scott for your five star review. We are a customer focused company and we work extremely hard to deliver an exceptional service to our customers. I am so pleased you received amazing service from our concierge Laura Wing. Thank you for your booking.

Posted 7 years ago

“Very helpful and courteous.”

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Posted 7 years ago

Hi Steve Curren, Thank you so much for your review. It's lovely to hear that you are happy with the helpful and courteous service that you have received from ourselves. Have a fantastic time on your cruise!

Posted 7 years ago

“From the first contact to subsequent phone calls and emails, Katie Smith had been helpful and knowledgeable in dealing with my queries. She was clear in her advice and professional in her approach. I felt much reassured. Thank you Katie, for a pleasant experience booking with Six star Cruises. We look forward to a very special celebration on our First Ocean Cruise!”

Helpful Report

Posted 7 years ago

Dear HBN, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to leave your fantastic feedback on the helpful and knowledgeable service that Katie Smith has provided you when assisting with your booking. Katie is a wonderful member of our team. Please be assured that she will be recognised for the service that she has provided. Have a lovely time on your cruise!

Posted 7 years ago

“Have booked several cruises with Matthew Cotton and really pleased with the way he has handled our requirements every time and fully intend using Matthew for any future cruises. He is very knowledgable and always ready to help in his friendly manner. Fully recommend.”

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Posted 7 years ago

Dear Mr Graham John Wilcox, Thank you so much for your review. It's a pleasure to hear that you are happy with the knowledgeable and friendly service that Matthew Cotton has provided you. We would like to wish you a wonderful time on your cruise!

Posted 7 years ago

“Hello, I booked a cruise with Gill Stark today, Gill was friendly & professional & the booking went very smoothly.”

Helpful Report

Posted 7 years ago

Hello, Thank you so much for your feedback. It's lovely to hear that you are happy with the friendly and professional service that Gill Stark has provided you. We hope you have a wonderful holiday!

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,393 reviews