Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,339 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,339 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just booked with Stacey Williams, she was very helpful in identifying different options and didn't seem rushed in her approach. I would use her again.”

Helpful Report

Posted 6 years ago

Hello Mrs Valerie Macorison, Thank you for your feedback. It's fantastic to hear that you are happy with the excellent service that our concierge Stacey Williams has provided you. Stacey is a credit to our team. Please be assured that she will be recognised for the service that she has provided. Have a lovely holiday!

Posted 6 years ago

“Our cruise concierge is Laura Wing and nothing is too much trouble for her. She keeps us up to date with any offers and is always on hand should we have any questions. Will continue to book with Six Star.”

Helpful Report

Posted 6 years ago

Thank you Mr William Scott for your five star review. We are a customer focused company and we work extremely hard to deliver an exceptional service to our customers. I am so pleased you received amazing service from our concierge Laura Wing. Thank you for your booking.

Posted 6 years ago

“Very helpful and courteous.”

Helpful Report

Posted 6 years ago

Hi Steve Curren, Thank you so much for your review. It's lovely to hear that you are happy with the helpful and courteous service that you have received from ourselves. Have a fantastic time on your cruise!

Posted 6 years ago

“From the first contact to subsequent phone calls and emails, Katie Smith had been helpful and knowledgeable in dealing with my queries. She was clear in her advice and professional in her approach. I felt much reassured. Thank you Katie, for a pleasant experience booking with Six star Cruises. We look forward to a very special celebration on our First Ocean Cruise!”

Helpful Report

Posted 6 years ago

Dear HBN, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to leave your fantastic feedback on the helpful and knowledgeable service that Katie Smith has provided you when assisting with your booking. Katie is a wonderful member of our team. Please be assured that she will be recognised for the service that she has provided. Have a lovely time on your cruise!

Posted 6 years ago

“Have booked several cruises with Matthew Cotton and really pleased with the way he has handled our requirements every time and fully intend using Matthew for any future cruises. He is very knowledgable and always ready to help in his friendly manner. Fully recommend.”

Helpful Report

Posted 6 years ago

Dear Mr Graham John Wilcox, Thank you so much for your review. It's a pleasure to hear that you are happy with the knowledgeable and friendly service that Matthew Cotton has provided you. We would like to wish you a wonderful time on your cruise!

Posted 6 years ago

“Hello, I booked a cruise with Gill Stark today, Gill was friendly & professional & the booking went very smoothly.”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for your feedback. It's lovely to hear that you are happy with the friendly and professional service that Gill Stark has provided you. We hope you have a wonderful holiday!

Posted 6 years ago

“I have just had a very pleasant telephone conversation with Janet Cain re my earlier booking, Janet was friendly & professional & took time to ensure all my queries were answered & happy with my booking.”

Helpful Report

Posted 6 years ago

Thank you so much for your wonderful review! It's fantastic to hear that you are happy with the friendly and professional service that Janet Cain has provided you, assisting with your queries in a helpful manner. We would like to wish you a wonderful time on your cruise!

Posted 6 years ago

“A fantastic experience from start to finish. Even when we changed our dates Gillian took it in her stride and changed it with out a problem. Our book long experience went like a dream even to allowing us to check out our hotels and again change them. This is our second time with the company and we would use them again and also recommend them to our friends. Gillian was also very clear to understand and simplified our instructions eg flight details. Again, many thanks to an enjoyable experience.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you so much for your wonderful feedback! It's a pleasure to hear that you are happy with the 5* service that our concierge Gillian has provided you, assisting with your booking in a helpful manner. Gill is a credit to our company, please be assured that she will be recognised for the fantastic service that she has provided. We look forward to assisting with your bookings in the future!

Posted 6 years ago

“I was very impressed with the help I got from Andrew Freeman. What a nice young man. Top marks to him. He thought of everything!”

Helpful Report

Posted 6 years ago

Hi Mrs Renate Katharina Garrard, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the helpful service that Andrew Freeman has provided yourself. We hope you have a fantastic holiday!

Posted 6 years ago

“Danielle was very helpful a credit to six star cruises. Thank you”

Helpful Report

Posted 6 years ago

Good Afternoon Chris Burchell, Thank you for taking the time to leave this 5 star review on Six Star Cruises and your special mention to Danielle. This positive feedback will be relayed to her manager. Have a fantastic cruise!

Posted 6 years ago

“All Questions answered well”

Helpful Report

Posted 6 years ago

Hi Mr Manfred Ewald Zeilerbauer, Thank you so much for your feedback. It's lovely to hear that you are happy with the service that you have received from ourselves. We hope you have a lovely time on your cruise!

Posted 6 years ago

“The Six Star Cruises agent Stacey Williams was very sympathetic and understanding of my cruise requirements. She was able to efficiently make my booking to my precise requirements. I am looking forward to my future cruise in the secure knowledge that everything will be taken care of for both me and my family. Thank you Stacey from Peter Mee.”

Helpful Report

Posted 6 years ago

Hello Mr Peter Terence Mee, Thank you so much for your feedback. It's a pleasure to hear that you are pleased with the wonderful and efficient service that Stacey Williams has provided you when assisting with your booking. It's lovely to hear that you are looking forward to your cruise. We hope you have a wonderful holiday!

Posted 6 years ago

“I have dealt with Sandie, Donna and Dan in the past who have all been very professional and helpful and this time dealt with Matthew who when he says he will do something he deals with it straight away.”

Helpful Report

Posted 6 years ago

Dear Mrs Carol Nancy Clark, Many thanks for taking the time to leave your feedback on the wonderful service that you have received from ourselves and Matthew in particular. Thank you very much for your high recommendation. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“The booking was really easy, all the staff especially Katie and Emma were knowledgeable and professional and explained everything about the two cruise lines I was interested in. They were also very patient and understanding whilst I decided which cruise I wanted. Well done Six Star Cruises”

Helpful Report

Posted 6 years ago

Thank you for your feedback. It's a pleasure to hear that you are happy with the knowledgeable, professional and patient service that Katie and Emma have provided you. We hope you have a fantastic time on your cruise!

Posted 6 years ago

“Very helpful and friendly service, nothing is too much for the concierges. We have dealt with five or six concierges over recent years and the service has always been impeccable.”

Helpful Report

Posted 6 years ago

Dear Mr Brian Finbarr Kavanagh, Thank you very much for choosing to book with Six Star Cruises and taking the time to review the helpful service that our concierges have provided yourself. We wish you a wonderful time on your cruise!

Posted 6 years ago

“Other well known agents said the Oceania cruise we wanted was sold out. However, Emily came back quickly to offer us several balcony cabins and we booked! Lets hope the cruise lives up to expectations!”

Helpful Report

Posted 6 years ago

Hi Mr Michael Laurence Hertz, It's great to hear that you are pleased with the service that you have received from our concierge Emily, who was able to secure your cruise for you. We wish you a brilliant time on your cruise!

Posted 6 years ago

“Most helpful , prompt and courteous. Could not have been better. Thank You.”

Helpful Report

Posted 6 years ago

Dear Brian Kershaw, Thank you so much for your lovely feedback. It's brilliant to hear that you are pleased with the helpful, prompt and courteous service that Six Star Cruises has provided you. Have a lovely time on your cruise!

Posted 6 years ago

“We spoke today to Estelle from Six Star regarding a question and potential change to an existing Oceania cruise we have booked for later this year; she was most helpful, professional and not only answered our questions but made the change we requested with Oceania while we were on the phone. Excellent service in every respect.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. It's a pleasure to hear that you are pleased with the helpful and professional service that our concierge Estelle has provided you when assisting with your Oceania Cruise. Estelle is a credit to our team. Please be assured that Estelle will be recognised for the wonderful service that she has provided. Have a wonderful time on your cruise!

Posted 6 years ago

“Thank you to Emily for being given the impossible task and going through hours of work to make it possible. Looking forward to our cruise.”

Helpful Report

Posted 6 years ago

Thank you for your five star review and comments regarding Emily. I'm sure you will enjoy your cruise and we are so happy that we assisted you making your booking.

Posted 6 years ago

“A very enjoyable cruise with a good mix of excursions and knowledgeable guides. Food on board was good and portions were not excessive. Entertainment on board was good. I appreciated the quartet and local dances. Would look for a river cruise for solos at a similar price in the future.”

Helpful Report

Posted 6 years ago

Thank you for your five star review. We are a customer focused company and we work extremely hard to deliver an exceptional service to our customers. I am so pleased you enjoyed your cruise and participated in the cruise excursions, also enjoying the food on board and entertainment. Thank you for your booking.

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,339 reviews