Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,365 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,365 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found this review difficult to write as I have had very variant dealings with Cruise Concierges over the last two weeks. We were rather unceremoniously sent an email requesting the remaining balance for our forthcoming cruise from Rio to Barcelona which we KNOW won't be sailing as we had previously been told by Regent that they were unlikely to be sailing before early summer. At least we would have expected a phone call if Six Star Cruises was to live up to its name! I was reluctant to pay our outstanding balance without discussing options with SSC and I therefore phoned the company last Thursday only to be held in a queue for over 55 minutes. I eventually spoke to a Cruise Concierge who was obviously very new to the business and who had not received the requisite training to handle the myriad of enquiries which must be being directed to SSC at this time. Essentially, she told me that we would not be able to bank the deposit we had already paid with Regent. She was also unable to offer any suggestions which matched our criteria for choosing a new cruise but told me that another member of the SCC staff would get in touch within days to discuss possible options. Since booking the cruise , we had had NO communication from SCC which again I don't think equates with the name of your company. I know this year has been very hard for the industry but it is essential that SCC operate to a level which warrants their 'six star' name and I believe that you are severely understaffed due to furloughing a percentage of your concierges. I decided to phone Regent [ and Sovereign Cruises both of whom answered my call immediately] and they talked me through my options. Last weekend, my husband and I scoured all available cruises and picked an alternative, this one being from Cape Town to Rio. I was keen to secure this as I saw that some cabins were on 'waitlist' on another cruise company's website. I requested a callback from SCC ] via email as I did not want to way another hour or more to speak to someone given that it was a Monday morning! That requested call failed to materialise. I therefore phoned Regent and asked them to secure the cruise booking for me which they duly did. They told me to contact the concierge at SCC [ by email] with whom I had made the original booking and I duly did this only to receive an 'out of office' notice until the 23rd December. This is when Scott Perry stepped in........and he saved SCC's reputation. He handled our query with efficiency, always phoning back when he said he would and securing us the best possible deal. He was very apologetic about the service we had received and endeavoured to remedy that ...which he definitely did. Scott has been superb to deal with and we have every confidence that he will now act appropriately as our concierge when those before him had failed. I would give Scott 5 stars without doubt.”

Helpful Report

Posted 5 years ago

“Sandie provided all the information we needed to make our decision to book very easy. All of the documentation relating to our booking was sent immediately and it fully reflects our expectations.”

Helpful Report

Posted 5 years ago

“Have used Six Star cruises to help plan and book our cruises for quite some time, and have Been impressed with the service and attention we have received. Although Andrew has been our concierge for most of them, they do work as a team. I would highly recommend.”

Helpful Report

Posted 5 years ago

“My dealings with Laura was very helpful and professional for booking our cruise. She answered all our concerns and helped where needed. Thank you.”

Helpful Report

Posted 5 years ago

“Excellent service. Laura hd good product knowledge an excellent telephone manner. We would use again and reccommend to our friends”

Helpful Report

Posted 5 years ago

“Scott Perry's attention to planning detail and sound advice gives to total confidence. Why would we have booked 4 cruises over a 6months period.”

Helpful Report

Posted 5 years ago

“My booking experience was excellent: Sandie knew the ship I intended to take for a Caribbean cruise, the ports of call and the pre cruise hotel. Her experience enabled me to take appropriate decisions such as the selection of a cabin through to restaurant & drink options.”

Helpful Report

Posted 5 years ago

“Excellent service from Andrew Freeman. Thanks for swiftly navigating through all of the promotional options which could have so easily complicated things. Great to have your expert advice.”

Helpful Report

Posted 5 years ago

“Good service”

Helpful Report

Posted 5 years ago

“Fabulous as always , well done and thank you Stacey !”

Helpful Report

Posted 5 years ago

“The person we booked with was friendly, prfessional and knowledgable. We could not fault her or the service provided. Hopefully our cruise will be as good when the time comes!”

Helpful Report

Posted 5 years ago

“The service given by Dan was as excellent as always.”

Helpful Report

Posted 5 years ago

“Stacey very helpful as usual.”

Helpful Report

Posted 5 years ago

“The service was top class and Stacey dealt admirably with all my questions and was knowledgeable and very useful......just hope the cruise is as trouble free as the service we've had so far!!!1”

Helpful Report

Posted 5 years ago

“We had previously booked a cruise through Emma who, was excellent. We decided to book a, "Back to Back", so we contacted Emma, who was able to make alterations and additions to both cruises, without any problem. Emma was responsive to our requests in a very timely manner. A clear asset to the company.”

Helpful Report

Posted 5 years ago

“Excellent. Scott Perry doesn't hang about in making the necessary actions to secure a booking with precision and detail, answering any questions promptly on the way.”

Helpful Report

Posted 5 years ago

“We successfully booked with Six Star 2 days ago thanks to the very friendly, knowledgeable and helpful Lisa! Lisa walked us through all aspects of the back to back cruises including checking prices with cruise company. This resulted in an excellent price and choice of cabins. Lisa thanks again and thanks for booking our friends too.”

Helpful Report

Posted 5 years ago

“We have been using Six Star for many years. Our concierge, Emma Gray, and her colleagues are always very helpful and we would thoroughly recommend them. We have recommended them to many friends who have also found their service excellent.”

Helpful Report

Posted 5 years ago

“First time we have booked with Sixstarcruises, Lisa was very helpful, knowledgeable and polite. Talked us through everything and made the whole process easy to understand. I would whole heartedly recommend.”

Helpful Report

Posted 5 years ago

“Lisa went out of her way to find all the information for me and also was able to help me with making decisions especially at this difficult time with Covid complicating things.She was very knowledgeable and very helpful and personable.”

Helpful Report

Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,365 reviews