Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,365 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,365 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service.”

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Posted 5 years ago

“Quick reply to my query”

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Posted 5 years ago

“My cruise is booked with sister company Cruise118 where Phil has provided excellent service (our 2nd booking with him). Due to COVID cancellations I have today (Sunday) been in contact with Estelle from 6 star for the very 1st time with regard the options available etc. I must say that she has also been excellent and prompt and providing complete clarity with regard our situation. Two dealings and 2 excellent staff members !!”

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Posted 5 years ago

“From initial enquiry to booking was a pleasant experience with no pressure but with good information.”

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Posted 5 years ago

“Excellent - I have dealt with Paula Molloy for many years - she knows my requirements and is very efficient”

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Posted 5 years ago

“Someone is always available to answer the phone and if necessary, take a message and arrange a call back. Our Concierge, Laura is very professional, knowledgeable and helpful. I feel confident she will manage our bookings with a high degree of competence.”

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Posted 5 years ago

“There doesn't seem to be any continuity with the concierges during the enquiry/booking process. If your concierge is away from the office for a long term emails are eventually picked up by a colleague, if that colleague is then away from the office the system seems to fall down and you have to start the process again. Emails sent to other cruise agents always receive a reply immediately and never start with "apologies for the delay"! The response to queries can be measured in days not hours.”

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Posted 5 years ago

“The second cruise we've recently booked with Six Star. Again we were extremely happy with the service provided. Lisa could not have been more professional or helpful. We wanted to extend our stay pre-cruise. She understood exactly what we wanted and helped put together a package to match our wishes.”

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Posted 5 years ago

“Always had good service. Stacie provided a prompt reply to our queries relating to a Barbados cruise with Oceania. She really knows her stuff and gave some excellent advice. We did try to book a cruise last year with another agent but the service was not a patch on yours.”

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Posted 5 years ago

“I simply phoned after seeing an advert on line , I was lucky I spoke to a girl named Lisa. Who could not have been more helpful and informative , I needed to have the Cruise tailor made to suit my plans to visit my Daughter in Australia , she made the process super easy reassured me and nothing was any bother , I felt she was going over and above to find me the perfect Cruise . I was not put under any obligation or sales pressure and everything was straight forward. Can't believe the excellent service , I highly recommend this company and Lisa in particular I'm now super excited thanks again Morag”

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Posted 5 years ago

“An absolute pleasure dealing with Maura, she was engaging, incredibly personable and very professional. A gold star + example of how to provide customer service. She is an ambassador for Six Star Cruises.”

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Posted 5 years ago

“Excellent fast informative and easy to do”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Lisa Mallon was really helpful and a pleasure to deal with”

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Posted 5 years ago

“Donna was friendly and informative and knowledgeable. She fully answered all of my questions and was not 'pushy' in any way.”

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Posted 5 years ago

“I have just booked an amazing cruise/fly holiday with Sixstarcruises at a great price! I was very impressed with the great customer service provided by both Sandie and Lisa, both of whom were very patient, answering all my questions, without been pushy. I believe I had some five discussions with them both before making my booking. Thank you.”

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Posted 5 years ago

“Stacey was very helpful and informative when I booked for next year. Hopefully this great service continues.”

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Posted 5 years ago

“Estelle Peachey was very efficient in notifying us of a cancelled 2021 cruise this week and has already confirmed the refund due.”

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Posted 5 years ago

“Professional, knowledgeable and excellent service from Andrew Freeman who is a delight to talk to and expertly discussed different options. We thoroughly recommend Six Star Cruises.”

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Posted 5 years ago

“l Booked by phoning Rachel Haliwell who has been looking after my cruises for many years she is actually with 118 but I always book through her as she knows exactly what I want and is super efficient at getting it for me, plus a good deal,as usual I explained what I required and Rachel advised and delivered she is excellent and I always feel as if nothing is too much trouble and I am talking to a friend who knows exactly what I want! Thank you. Adrian Street.”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,365 reviews