Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I simply phoned after seeing an advert on line , I was lucky I spoke to a girl named Lisa. Who could not have been more helpful and informative , I needed to have the Cruise tailor made to suit my plans to visit my Daughter in Australia , she made the process super easy reassured me and nothing was any bother , I felt she was going over and above to find me the perfect Cruise . I was not put under any obligation or sales pressure and everything was straight forward. Can't believe the excellent service , I highly recommend this company and Lisa in particular I'm now super excited thanks again Morag”

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Posted 5 years ago

“An absolute pleasure dealing with Maura, she was engaging, incredibly personable and very professional. A gold star + example of how to provide customer service. She is an ambassador for Six Star Cruises.”

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Posted 5 years ago

“Excellent fast informative and easy to do”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Lisa Mallon was really helpful and a pleasure to deal with”

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Posted 5 years ago

“Donna was friendly and informative and knowledgeable. She fully answered all of my questions and was not 'pushy' in any way.”

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Posted 5 years ago

“I have just booked an amazing cruise/fly holiday with Sixstarcruises at a great price! I was very impressed with the great customer service provided by both Sandie and Lisa, both of whom were very patient, answering all my questions, without been pushy. I believe I had some five discussions with them both before making my booking. Thank you.”

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Posted 5 years ago

“Stacey was very helpful and informative when I booked for next year. Hopefully this great service continues.”

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Posted 5 years ago

“Estelle Peachey was very efficient in notifying us of a cancelled 2021 cruise this week and has already confirmed the refund due.”

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Posted 5 years ago

“Professional, knowledgeable and excellent service from Andrew Freeman who is a delight to talk to and expertly discussed different options. We thoroughly recommend Six Star Cruises.”

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Posted 5 years ago

“l Booked by phoning Rachel Haliwell who has been looking after my cruises for many years she is actually with 118 but I always book through her as she knows exactly what I want and is super efficient at getting it for me, plus a good deal,as usual I explained what I required and Rachel advised and delivered she is excellent and I always feel as if nothing is too much trouble and I am talking to a friend who knows exactly what I want! Thank you. Adrian Street.”

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Posted 5 years ago

“I found this review difficult to write as I have had very variant dealings with Cruise Concierges over the last two weeks. We were rather unceremoniously sent an email requesting the remaining balance for our forthcoming cruise from Rio to Barcelona which we KNOW won't be sailing as we had previously been told by Regent that they were unlikely to be sailing before early summer. At least we would have expected a phone call if Six Star Cruises was to live up to its name! I was reluctant to pay our outstanding balance without discussing options with SSC and I therefore phoned the company last Thursday only to be held in a queue for over 55 minutes. I eventually spoke to a Cruise Concierge who was obviously very new to the business and who had not received the requisite training to handle the myriad of enquiries which must be being directed to SSC at this time. Essentially, she told me that we would not be able to bank the deposit we had already paid with Regent. She was also unable to offer any suggestions which matched our criteria for choosing a new cruise but told me that another member of the SCC staff would get in touch within days to discuss possible options. Since booking the cruise , we had had NO communication from SCC which again I don't think equates with the name of your company. I know this year has been very hard for the industry but it is essential that SCC operate to a level which warrants their 'six star' name and I believe that you are severely understaffed due to furloughing a percentage of your concierges. I decided to phone Regent [ and Sovereign Cruises both of whom answered my call immediately] and they talked me through my options. Last weekend, my husband and I scoured all available cruises and picked an alternative, this one being from Cape Town to Rio. I was keen to secure this as I saw that some cabins were on 'waitlist' on another cruise company's website. I requested a callback from SCC ] via email as I did not want to way another hour or more to speak to someone given that it was a Monday morning! That requested call failed to materialise. I therefore phoned Regent and asked them to secure the cruise booking for me which they duly did. They told me to contact the concierge at SCC [ by email] with whom I had made the original booking and I duly did this only to receive an 'out of office' notice until the 23rd December. This is when Scott Perry stepped in........and he saved SCC's reputation. He handled our query with efficiency, always phoning back when he said he would and securing us the best possible deal. He was very apologetic about the service we had received and endeavoured to remedy that ...which he definitely did. Scott has been superb to deal with and we have every confidence that he will now act appropriately as our concierge when those before him had failed. I would give Scott 5 stars without doubt.”

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Posted 5 years ago

“Sandie provided all the information we needed to make our decision to book very easy. All of the documentation relating to our booking was sent immediately and it fully reflects our expectations.”

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Posted 5 years ago

“Have used Six Star cruises to help plan and book our cruises for quite some time, and have Been impressed with the service and attention we have received. Although Andrew has been our concierge for most of them, they do work as a team. I would highly recommend.”

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Posted 5 years ago

“My dealings with Laura was very helpful and professional for booking our cruise. She answered all our concerns and helped where needed. Thank you.”

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Posted 5 years ago

“Excellent service. Laura hd good product knowledge an excellent telephone manner. We would use again and reccommend to our friends”

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Posted 5 years ago

“Scott Perry's attention to planning detail and sound advice gives to total confidence. Why would we have booked 4 cruises over a 6months period.”

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Posted 5 years ago

“My booking experience was excellent: Sandie knew the ship I intended to take for a Caribbean cruise, the ports of call and the pre cruise hotel. Her experience enabled me to take appropriate decisions such as the selection of a cabin through to restaurant & drink options.”

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Posted 5 years ago

“Excellent service from Andrew Freeman. Thanks for swiftly navigating through all of the promotional options which could have so easily complicated things. Great to have your expert advice.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews