Everyone at Six Star is very friendly and helpful. When they are very busy they always ring back, as promised. For my most recent booking I dealt with three different people but it was very efficient. I am confused as to why I was told “this is my direct number” when, clearly, it goes through to the next available operative. I initially used the ‘online chat’ facility to enquire about my potential booking. This is a very useful tool. When sadly our last cruise holiday was cancelled, owing to the Coronavirus pandemic, our monies were returned in full without question. We were not subjected to any persuasion to accept a voucher. I am very happy with the service provided and feel assured that the company has our best interests at heart.