sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,239 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good delivery service Tap was well packaged also”

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Posted 10 years ago

“Good clear web site. Quick delivery. Item well packed”

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Posted 10 years ago

“We ordered a tap as the price was competitive and feedback from other customers was positive. The tap arrived quickly without a hitch.”

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Posted 10 years ago

“After wasting time and effort trying to buy our sink from the cheapest site I could find which couldn't deliver on time and was terrible to deal with I cancelled that order and chose SINKS-TAPS. I paid a bit more but then realised that the higher price included the drainage assembly which the cheap site didn't. From the start I was able to speak to someone very helpful at TAPS-UK. They promised an extra quick delivery in two days which they kept to. After the previous experience it was such a relief to deal with a thoroughly professional and efficient company.”

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Posted 10 years ago

“I don't do reviews!”

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Posted 10 years ago

“Before ordering this tap I spoke to a very lovely girl at the company who was so helpful and I am just so sorry that I can't remember her name. I ordered the tap online and it arrived within a day or two beautifully packaged. I am delighted with the purchase and it has been well admired by both friends and family. Would certainly not hesitate to use this company again for further purchases.”

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Posted 10 years ago

“Great products at competitive prices. Ordering is easy from a great selection. Arrived on time, well packaged .”

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Posted 10 years ago

“Quick reliable service. Good communication and great products.”

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Posted 10 years ago

“Good fast service and delivery”

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Posted 10 years ago

“Pleased with quality of tap and arrived in bomb- proof packing.”

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Posted 10 years ago

“Sink and taps were perfect and delivery was prompt. Would use this site again”

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Posted 10 years ago

“Fabulous, efficient service. Delighted with taps ordered.”

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Posted 10 years ago

“Excellent service in every way”

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Posted 10 years ago

“This company was efficient and able to deliver items more quickly than any other companies. The service was very friendly and helpful and everything arrived in perfect condition.”

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Posted 10 years ago

“Not a good experience ... They said tap was damaged when returned but was sent special delivery and external packaging was not pictured ... Just the original package the taps was in and it arrived to me in that state ... I knew it was going to be problematic sending it back as the process is made to our you off and costs a fortune ... And when asked to send tap back to me they refused saying I could travel to York to pick it up .. Totally rubbish and will never use them again ... You just have to take their word for it that its damaged ... Awful experience and out of pocket for the Tap and the money it cost to return so over a £100 ,.. Royal Mail refused to repay as no evidence of external packing damage ..”

Helpful Report

Posted 10 years ago

Dear Joanne. We are sorry you are not happy with the process surrounding your returned tap. We have a very rigorous inspection system for products being sent out to customers as well as products being returned. Your tap was sent back to us using your own choice of courier (we offered to collect the parcel using DPD which included insurance for loss or damage in transit at £19.95, which you declined to accept). When items arrive back with us we inspect them almost immediately (usually within 1hour). On inspection of your tap it was found that the lever on the tap had been completely broken off. As you stated it left you in good condition, the only company that should be at fault here is Royal Mail as clearly the item was damaged in transit. As a small Company we make great efforts to offer very high levels of customer service. We have absolutely nothing to gain by saying the tap is damaged when it isn't. In fact we emailed you pictures of the damage along with the packaging within a few two hours. We also spoke to you to explain what had happened. The conversation regarding the return of the broken tap was, we could send it back using DPD at a small cost or alternatively for customers close enough, it could be collected. We are sorry if you feel we have not offered the level of service you expected. However, this tap was almost definitely damaged in transit and I do think you should push Royal Mail accept responsibility and cover the cost of a replacement.

Posted 10 years ago

“Excellent service over the phone. Mid-afternoon, so check made as to whether product could be packaged in time for next-day delivery, which it was. (Carrier e-mail information also very good - arrived within 5 minutes of earliest estimated delivery time!) Filter installed with no significant problem by kitchen fitter. Appears to be good quality product, effective and easy to use.”

Helpful Report

Posted 10 years ago

“Sinks-Taps. Really helpful and good service on the phone. Would love to give a good review. Sadly their method of delivery is nothing less than appalling. Got one phone call to say delivery would be in an hour. Missed the call. Hence no one home, as we were not informed of day of delivery. No card through door. Left it 5 days then rang to see where sink was. In a holding warehouse apparently. GOOD JOB I RANG. No communication from delivery company or Sinks -Taps. Had to pay an additional £39 to have another delivery. One week after original delivery attempt, again just 1 hour notice. Driver then expected me to lay the huge box down to inspect the sink. Very sad, so many good companies out there that could have made a well communicated delivery. If you want good reviews Sinks-Taps change your delivery service.”

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Posted 10 years ago

“Delivered on time, easy to install, works perfectly, excellent price, what more can you ask for?”

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Posted 10 years ago

“Fantastic company and very accommodating thank you”

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Posted 10 years ago

“Gave very good verbal advice as well as a good price”

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Posted 10 years ago

sinks-taps.com is rated 4.7 based on 5,239 reviews