sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,343 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Blanco filter 02/08/26. DHL show as delivered 04/08/26, but delivered to the wrong address. DHL not interested in helping. Sinks Taps told me to try and find the parcel, but all I have is a phot of a front door which isn't mine. Sinks Taps started process with DHL to retrieve the wrongly delivered parcel. Contacted Sinks Taps on 06/08/26, 10/08/26, 11/08/26 and finally asked for refund on 17/08/26. Said to wait 5 to 10 days for refund. Chased 26/08/26 to ask if refund yet processed, no reply given. Refund still not received so started charge back claim. Suggest you avoid Sinks and Taps like the plague, they might be cheap, but terrible service. Also avoid DHL, as they're simply not interested as they took a photo and said it's delivered”

Helpful Report

Posted 1 week ago

“Ordered two items as promised next day delivery, or at least within 48 hours. Still haven't received them a week later. Zero communication from them, and when I called to chase as they were important parts, I was told that it was a warehouse issue and they weren't interested in helping any further. Very poor service from a "family run" business. Still waiting on my ordered parts. Avoid this business if you are looking for them to arrive in a timely manner. Can't comment on the quality of the order as they are not here!”

Helpful Report

Posted 1 month ago

“Have an issue to get refund. I have paid £22 for return postage, write them email on 9th July 2026 at 6:11pm, no response. I have call them 2 x and leave me waiting on line over 15 minutes so have not sort anything! The item has been delivered on 24th June at 10:58 I am writing the review on 17th July at 13.03. Very disappointed with the service!!!!”

Helpful Report

Posted 1 month ago

“How ridiculous & irritating to get a request for a review when you haven’t even received the item, ordered 5 days ago. According to the tracking info the order is still pending. I rang up to confirm that the order had been received and to ask when I would get it. I only chose this company because it said “usually 2-3 days” 😡”

Helpful Report

Posted 7 months ago

Hi Maggi Thank you for your review. The website shows the standard FREE delivery as an average of 5 working days and the faster option of 2-3 days. We can see that you selected the FREE option and therefore did not get delivery on the faster service. We are sorry if this wasnt clear enough and the delivery options confused you when making the selection. We are glad to see that you did receive the tap you ordered and would like to thank you for using us.

Posted 6 months ago

“You've asked for a review so I've given you 1 star. I've waited in all day for the delivery to be told DHL will not be delivering on this day. Why do you ask for reviews before making sure the item has been delivered ? I am not going to wait in for this again,if I'm not in when this waste of time delivery service arrive. I've had problems with them before, if I'd have known it was with them I would have gone elsewhere. Luckily I've paid by credit card so can see a refund being claimed. Please use reliable delivery people in future. Also I had plans for having this tap installed the day after planned delivery. That's not going to happen now is it ?”

Helpful Report

Posted 8 months ago

Dear Peter Thank you for taking the time to write a review. We are disappointed that you have given us a 1 star review based on the following information: 1st January (Placed the order whilst we were closed for the Christmas break and the website showed that we would not be dispatching any orders until 5th Jan at the earliest). 5th January we checked and dispatched your tap with DHL 7th January DHL sent you a messgae advising the delivery was delayed by 1 day to 8th January 8th January DHL delivered your tap (within 3 working days of us reopening after Christmas). The review request is sent by a 3rd party and does state that you may not have received your order yet. We are sorry that your installation had to be rescheduled. However, we do strongly advise on our website and through the checkout process, that installation is not arranged until the product has arrived and has been checked. We cannot agree that DHL or ourselves offered a poor service that warranted a 1 star review. Our team work incredibly hard to ensure we look after customers and try to offer the very best service we can. In this instance, we feel it is incredibly unfair to rate your expereince as 1 star. Would you be kind enough to review your rating?

Posted 6 months ago

“My order was confirmed as received by Sinks-Taps.com on 3rd October. I have heard nothing since.”

Helpful Report

Posted 10 months ago

“Sink purchased was not the best price here but it was in stock so I paid £18 for next day delivery. It didn't arrive next day so I asked for a refund of the £18 which they have not done. Not recommended. Cheaper elsewhere and better service.”

Helpful Report

Posted 1 year ago

“The item was discontinued but still on the website and the company still took the money Had to ask for a refund”

Helpful Report

Posted 1 year ago

“Ordered an item and paid on the 29th of May only to be informed on the 3rd of June they didn't have the item and a refund will be done in the next few days. Very vague on a refund time scale and does it really take 5 days to realise you don't actually have the part?! Not impressed at all.”

Helpful Report

Posted 1 year ago

“Order never turned up and I’m getting no reply from customer services.”

Helpful Report

Posted 1 year ago

“Ordered tap which was showing in-stock online. Delivery was supposed to be within 3 - 5 days. However still no news about delivery after 5 days. Emailed the company but still no response at the end of day 7. Wouldn’t use this company again.”

Helpful Report

Posted 1 year ago

Hi Michael. Thank you for your email. I have looked into this for you and I can see you placed your order on the free delivery option which shows as an average of 5 working days. On Thursday 6th of December your tap was delivered - which was 6 working days. For any customers who require a faster delivery, the option is available for you to select when placing the order online. We try to dispatch all customers orders as quickly as possible. However, as we open and inspect all products before sending, this can vary depending on our order levels at that particular time.

Posted 1 year ago

“Having paid extra to get my tap delivered within two days on a Friday, five days later I'm still awaiting delivery, hopefully late this afternoon by DHL who apparently three days ago were 'suffering delivery issues'. Sinks-Taps closed on Saturday morning when I tried to call them as I would have cancelled my order and simply gone down the road to a store to get the new kitchen tap we urgently needed. So, unable to write any kind of review on the tap itself, but in an age where delivery next day of an in-stock item isn't difficult, not impressed to still be waiting five days later. Look forward to my delivery charge refund.”

Helpful Report

Posted 1 year ago

Hi Juliet We did dispatch your tap on the correct day and booked DHL to deliver on Friday 18th as requested. Unfortunately DHL had some sort of a delay in transit and delivered your tap on the Monday (next working day). Whilst we appreciate this is incredibly frustrating, we do advise customers (when placing the order on the website) that delivery dates cannot be 100% guaranteed. From the date you placed your order, the tap was delivered within just 3 working days. We apologise for any inconvenience this may have caused.

Posted 1 year ago

“Happy to business”

Helpful Report

Posted 2 years ago

“Ordered taps which were meant to be available in 3 days but actually was not in stock. After delaying work for 2 weeks cancelled order. Getting through to anyone yo chase order we was very painful `- long waits and no phone call back. Finally got order cancelled, was told refund was issued but still havent received it after 3 weeks, sent 4 emails to their accounts to chase payment but totally ignored. Won’t be buying anything again !”

Helpful Report

Posted 2 years ago

“Very poor service. Still not received my tap after ordering it on the 7 January. No communication since”

Helpful Report

Posted 2 years ago

“I never received the product”

Helpful Report

Posted 2 years ago

“did not receive item , stock ran out and the company could not get replacement stock”

Helpful Report

Posted 3 years ago

Dear Robert Unfortunately the manufacturer discontinued this item without any notice. We cancelled your order and made an immediate full refund. We can only apologise for any inconvenience this may have caused.

Posted 3 years ago

“still waiting for a refund.”

Helpful Report

Posted 3 years ago

“Terrible customer service purchased double sink which arrived damaged on the edge having rung to explain was told to return item at my expense again not the way to do business as it arrived faulty Richard not at all professional in dealing with his mistake asked if I could claim courier again why should I claim when item was sent in this manner in the end lucky I payed my credit card who have now given me a charge back it’s a shame in this day and age a company chooses to act in this way only now reading previous feedback I see a lot of others with similar issues when things go wrong could have been an easy fix but to no avail will not recommend be aware”

Helpful Report

Posted 3 years ago

“Terrible customer service. Didn’t reply to emails after supplying faulty product. I purchased a premium product from this company, which after a short time became faulty. I raised the issue twice by email, and SINK-TAPS didn’t even have the decency to reply to either email.”

Helpful Report

Posted 3 years ago

sinks-taps.com is rated 4.7 based on 5,343 reviews