sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 4,962 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 4,962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

Write Your review

Tell us how sinks-taps.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

sinks-taps.com 5 star review on 17th March 2024

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service. Still not received my tap after ordering it on the 7 January. No communication since”

Helpful Report

Posted 3 months ago

“I never received the product”

Helpful Report

Posted 3 months ago

“did not receive item , stock ran out and the company could not get replacement stock”

Helpful Report

Posted 9 months ago

Dear Robert Unfortunately the manufacturer discontinued this item without any notice. We cancelled your order and made an immediate full refund. We can only apologise for any inconvenience this may have caused.

Posted 9 months ago

“still waiting for a refund.”

Helpful Report

Posted 1 year ago

“Terrible customer service purchased double sink which arrived damaged on the edge having rung to explain was told to return item at my expense again not the way to do business as it arrived faulty Richard not at all professional in dealing with his mistake asked if I could claim courier again why should I claim when item was sent in this manner in the end lucky I payed my credit card who have now given me a charge back it’s a shame in this day and age a company chooses to act in this way only now reading previous feedback I see a lot of others with similar issues when things go wrong could have been an easy fix but to no avail will not recommend be aware”

Helpful Report

Posted 1 year ago

“Terrible customer service. Didn’t reply to emails after supplying faulty product. I purchased a premium product from this company, which after a short time became faulty. I raised the issue twice by email, and SINK-TAPS didn’t even have the decency to reply to either email.”

Helpful Report

Posted 1 year ago

“I was left wondering if this was a legitimate company. Order placed and confirmed, paid via PayPal. Within half an hour of confirmation received an email from the company saying payment had been refunded through PayPal. No further explanation. Checked website and it appeared the order was being processed, checked daily and still the same message. Eventually, tried to contact the company and finally emailed asking what was happening with the order. In the weeks since there has been no response from the company until the review requests. Personally, I would not consider using this company again, very poor customer service.”

Helpful Report

Posted 1 year ago

Dear Mr Bullimore The product you ordered was unexpectedly discontinued. We refunded your order in full within just 34 minutes of you placing the order online. Within the Paypal refund, we explained the stock situation and apologised for the inconvenience. Our small team work incredibly hard and it is therefore very disappointing that you have left a one-star review when they reacted so quickly and thoroughly. Our phone lines are open Mon-Fri 8:30-4:30pm and we always have staff available to answer the phones. We also have voicemails and have no record of you calling or sending any emails.

Posted 1 year ago

“Awful Customer service, please be mindful that if you get something delivered to your office you will need to be there at 9 o'clock at night to take delivery of it or pay again to have it delivered !!!”

Helpful Report

Posted 1 year ago

Dear Paul Unfortunately you placed your order and put your work address as the delivery address. DPD attempted to deliver 3 times and no one was available. They attempted delivery around 7pm which is not unusual as most customers would be happy with a delivery arriving after they had arrived home from work. They also sent you a failed delivery text after every attempt giving you the option to alter the delivery details but unfortunately you missed these texts. Eventually the parcel was returned to us. Although we appreciate you were not happy having to pay to send the parcel back to you, it was only a fraction of the cost we were charged by DPD.

Posted 1 year ago

“Feel misled over delivery times and found customer service/management really condescending. Next to item it said delivery 4-6+ weeks. I took that it would be around 4-6 weeks given a couple of weeks. Instead they have a banner down in the description (which i didnt need to read) that says this actually means 4-5 months!! He saw no logic in rephrasing to 4-5 months. Or even 6+ weeks. I'm now at 12 weeks. Another 8 to wait.”

Helpful Report

Posted 1 year ago

Dear Mr Commins Thank you for your feedback and we are sorry you felt the website page wasn't clear enough or misleading. The problem at the moment is we are in unprecedented times where delivery times are constantly moving due to global supply problems. We have placed a large red banner on the affected products to highlight the delivery dates are approx 4-5 months. At no place on the webpage does it show the product is in stock or available quickly. Most items that are delayed and show the 4-6+ week message are coming in around that time, however, certain Perrin and Rowe products are currently much longer BUT this extended delay will hopefully be resolved shortly and delivery times will be reduced. We appreciate the messages on the website are not ideal and probably could be better, we also accept that not everyone will see the large red banner warning of further delays at the top of the description section. We can only apologise for the inconvenience this may have caused.

Posted 1 year ago

“Even after two e-mails zero replies. At least answer your e-mail if you claim to have a customer service”

Helpful Report

Posted 1 year ago

Hi Marc We make every effort to answer all emails we receive. We cannot find any email from you. Can you please call our team on 01759 307262 (Mon-Fri 8:30-4:30) They will be more than happy to assist.

Posted 1 year ago

“Very disappointed so far with Sinks-Taps. I ordered an expensive kitchen tap 12.6.22. The delivery was slow and I had to chase the company to get an update. Which is not ideal. I was told by Richard there had been a delay in Germany which is fair enough in the current climate. The tap turned up on 23.6.22. When the tap arrives it had a small dent and mark (you could see the gold brass) on the handle. Very annoying and frustrating. I've emailed the company asking what I do now but have not had a reply. Very worrying as a reputable business would always reply within 24 hours. I will wait until the end of the week before taking the matter further. It's a real shame as I would much rather be leaving a good review!”

Helpful Report

Posted 1 year ago

“Very delayed with giving us a refund on a tap. Denied receiving multiple emails. Customer services man "Rob" was very rude. Avoid.”

Helpful Report

Posted 1 year ago

“I requested them to cancel my order in march, but it took 2 months to cancel it. Still I didn't got refund. As I am foreigner, it's a bit hard to talk in english. So I had to request by e-mail, but they never read my e-mail. I need my money back.”

Helpful Report

Posted 2 years ago

“parts missing and sinks-taps not interested. I received no customer service at all, would not recommend or use again”

Helpful Report

Posted 2 years ago

Dear Nicky. We have had no contact from you at all about any issues with your product. Never would a single member of our team say we were not interested. In fact quite the opposite. Our team pride themselves on the high level of service they provide and do absolutely every they can to resolve issues. If you would like call our Customer Service team when we reopen on 4th January. In the meantime, we apologise for any inconvenience and in particular having to write a negative review on Christmas Eve when I’m sure you had much better things to do.

Posted 2 years ago

“On receiving our tap we found that the cases for the hose part wasn't sealed properly. We telephoned customer services and were put through to the technical department!! Why, not sure. We were then asked to send photos, which we did. We are still waiting for someone to get back to us!!! nearly £300.00 might not be a lot to you but it is to us. Such a shocking service”

Helpful Report

Posted 2 years ago

Hi Stephen. I'm really sorry about this delay. Our Technical team needed the information from you to decide what action needed to be taken. The request was then passed to Customer Services to arrange a replacement tap. You should have received an email confirming this was all being dealt with and the new tap would be on its way soon. If there was an issue with the stock availability, this would have caused the delay in you receiving the new tap. Again, please accept our apologies for the inconvenience caused. We have chased the depot this morning and someone will email you as soon as possible to provide an update.

Posted 2 years ago

“They told me Sunday that my sink and tap would be deliver between 8.30 to 6.30 on the Tuesday I waited all day No phone call no email to let me know they were not coming . That’s not good enough in 2021 with mobile phone . Next morning I phoned costumer services and spoke to Richard , I think he has the wrong job .very unhelpful and rude . Waiting in all day for a sink and not being able to leave my house, just in case. Not good enough. And not even a sorry”

Helpful Report

Posted 2 years ago

Hi Roger. Thank you for your valued feedback. I can see that we sent out the Farmhouse sink and Perrin and Rowe tap using the pallet delivery service. However, they failed to deliver on the day we had specified. Under normal circumstances the depot delivering or the driver should have called you to advise they would not be able to make the delivery in time. Due to excessive volumes and a well publicised shortage of drivers, many delivery companies are struggling to keep up to demand. We appreciate this is not great service and someone should have contacted you to let you know. We take full responsibility for the poor delivery service offered on this occasion and can only offer our sincere apologies for the inconvenience caused. We have made a formal complaint to the pallet network to try and ensure this does not happen again in the future.

Posted 2 years ago

“Edited following Sinks-Taps response. You still haven’t confirmed that you have processed a refund, I am still waiting for a reply to the email I sent on 03/09. Also you took 22 days to process a refund (let’s talk in calendar days not working days as that is what you put in your email) and you didn’t even dispatch the item so there is no reason for such a delay. It seems leaving a bad review is the only way to get you to refund customers money. Such poor customer service, as a small business you should understand better than larger ones how sitting around waiting for 30 days to get money back is not acceptable. Ridiculously poor customer service. I placed my order on 23/08 and emailed on 24/08 to cancel my order. I got no response so called on 26/08 and they emailed me to confirm cancellation but would have to wait for confirmation of refund. I followed up on 03/09 to chase confirmation of refund, it is now 12/09 and I have still not had a response. Taking the funds was immediate but processing a cancellation and refund has taken 21 days so far. Would never use this company again.”

Helpful Report

Posted 2 years ago

Dear Anisha. I'm sorry that you didn't find our service up to standard. Refunds are completed within a 30 day period and depending on the workload can vary anywhere from 1 day to 30 days. Your refund was completed in full, in 12 working days. We try and complete refunds as quickly as possible but this is always dependant on volume of refunds and available staff etc. I'm really sorry if the 12 working days it took for your refund to be completed caused some inconvenience. As a small business we are always looking to improve our service and will take your feedback onboard.

Posted 2 years ago

Hi Anisha Our reply did confirm the refund was completed in full in 12 working days. By Law we have up to 30 days to refund but on average this is completed within 10-15. Particularly over the last 12-18 months we have had issues with staff shortages, times when we had to close and an increase in workload. None of that is an excuse but just a reason why sometimes it can take a little longer than we would have liked. Again, we can only offer our apologies if the 12 days was excessive and any inconvenience was caused as a result.

Posted 2 years ago

“As I have yet to receive the tap, I can’t really rate you anything other than poor!”

Helpful Report

Posted 2 years ago

Hi Tracy The tap you ordered was/is showing on the website that the product is a Special Order Product and has a delivery time of 4-6+ weeks. The product review request also states that you may not have received the product so please wait until you are in receipt of the product before completing a review. We appreciate you may have missed this information and apologise for any confusion.

Posted 2 years ago

“I would never recommend buying anything from this people. I've had to go through dispute resolution to get my money back. There are many reputable companies out there..certainly not this one. Very dodgy people.”

Helpful Report

Posted 2 years ago

Dear Mr Corrales You ordered a product which needed to be modified to your requirements (a hole was drilled out of the standard sink). We then arranged for the product to be shipped from York to Devon using a very expensive pallet delivery service. On Friday you received a phone call from the pallet company saying they would deliver on the Monday - you confirmed with them that this was acceptable. On Monday you turned the driver away, saying you have sorted out an alternative sink! We simply asked you to cover a small part of the delivery and return costs. You refused to accept any responsibility. Paypal simply decided in your favour as a customer and returned every single penny of your money even though, through no fault of our own, we have now lost over £100 in wasted shipping fees on a product that should not have been able to be returned. To make it even worse you have now written a negative review giving only a limited version of events. As a small business we don't always get everything right. However, we always try to be fair and reasonable, even if its at our expense. I really don't think in these circumstances we warranted such a harsh review and I don't think we were being at all unreasonable by asking for just a contribution towards the shipping/return costs.

Posted 2 years ago

“My last review was deleted by the company so posting again... I am writing on behalf of my elderly mother, who had to return a tap she ordered due to it being damaged upon arrival. In the two exchanges that followed she was subjected to what can only be described as verbal abuse by their senior customer services representativeat sinks-taps on both occasions. This left my mother extremely shaken and upset. She received a replacement tap which still has an issue, however she chose not to report this as did not want a repeat of this upsetting experience. Poor quality control, appalling customer service and we will never use or recommend sinks-taps again.”

Helpful Report

Posted 2 years ago

Dear Ben You have now left two of the same reviews. The first review you left was on the product and said exactly the same. You have now also written a third review on Trust pilot saying the same thing. Whilst we take seriously any Customer Service issue and will look into this to see what happened, we do not accept that it is reasonable to leave multiple negative reviews that are inaccurate. We would be grateful if you would revise your review accordingly. If not, we will need to report the content to Reviews.co.uk and Trustpilot for them to remove them until you revise the content.

Posted 2 years ago

sinks-taps.com is rated 4.7 based on 4,962 reviews