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sinks-taps.com Reviews

4.7 Rating 4,962 Reviews

100 %

of reviewers recommend sinks-taps.com

Company Reviews

Product Reviews

4.7

Based on 4,962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 17th March 2024

sinks-taps.com 5 star review on 17th March 2024

sinks-taps.com 5 star review on 29th February 2024

sinks-taps.com 5 star review on 6th February 2024

sinks-taps.com 5 star review on 25th December 2023

sinks-taps.com 5 star review on 18th December 2023

sinks-taps.com 5 star review on 21st October 2023

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods are perfect, price was good but delivery does not use a courier company so there is no proper tracking, just an appointed day. So consumers have to take a day off work to stay home for a delivery with no specific time slot. If nobody is there to sign for the goods, the delivery has “failed” and there is a CHARGE for the goods to be delivered again on another day! WTF!”

Posted 3 months ago

“Great products and price..Although A MASSIVE delivery charge for being in the north of Scotland!!!... shouldn't be punished for living on the same island! Charged for a pallet delivery which arrived by Fedex! Other than the disappointment in that, the product was well packaged and spot on. Would be 5 stars if this was addressed”

Posted 5 months ago

“Product Quality and price is very good but Delivery charges are far too high”

Posted 11 months ago

“Original order was placed for sink, taps and waste kit, all received on the day requested. My fitter managed to reuse the existing tap, so I requested a return for refund which was accepted as it was within the 14 day grace period. I returned the taps along with the completed returns form, but despite emails and phone calls, I still await the refund over a fortnight after the taps were received by them. The new sink is very nice, and looks like it may last a while.”

Posted 1 year ago

“The filters I bought were good value and correct size. Delivery was not good value was the shipping costs to Europe. I do not mean the taxes which I paid to my courier company. Please Let me be clear, the shipping costs to EU were same or more the product cost. God l Help the British economy if this continues.”

Posted 1 year ago

“At this moment in time it is to early to say if the sink is of good quality, as we have only just fitted it. The only thing I can say about the sink is that it lacks any information regarding the installation of the sink if you are going to install the sink under the counter as we have. On the web site it say’s the the sink can be installed above the counter worktop or below it. They provide the necessary fittings and instructions for above installation but nothing for below installation. When installing the sink for under-counter you have to construct some form of support frame to take the weight of the sink, this is not straight forward as the base of the sink is not flat.”

Posted 1 year ago

“I placed the order online, which was straight-forward, but the confirmation email didn't arrive (neither inbox or junk). After a couple of days, I used the Live Chat to chase up what had happened. I received a quick and helpful responsive, the suggestion was that hotmail can reject auto-generated HTML emails (or something). The email was resent as pdf this time and arrived ok. However, I was then also advised of a delay with supply of the product (water filters) although nothing had been shown on the website, no timescale was given (luckily it was not urgent). Strangely the filters were then delivered three days later. So, overall a reasonable outcome but a bit of a mixed experience.”

Posted 2 years ago

Hi Charles Thank you for the review. We have had many problems with stock deliveries arriving late and dates changing without notice. I'm sorry if this caused some confusion. The problem with Hotmail blocking our email, I'm afraid is out of our control. However, its great to see our Customer Service staff were able to think of a solution and send you a plain PDF version that Hotmail didnt block!

Posted 2 years ago

“My tap looks great . Only worry is the arm part of the tap is quite loose .”

Posted 2 years ago

“Although the tap is elegant and works really well, the hot/cold caps that fit on either side of the handles, do not stay in.”

Posted 3 years ago

“I only received confirmation of my purchase from Pay Pal. I have had no correspondence from Sinks-Taps, no confirmation of the purchase and no update on when we should expect to receive the product. Spending in excess of £1200 we would have expected better service.”

Posted 3 years ago

Dear Mr King The email confirmation is sent automatically and could have either been blocked by your email provider or has gone into your junk/spam folder. The Perrin and Rowe product is a Special Order product and shows online as an average delivery time of 12 weeks. We wouldn't normally contact customers until closer to the anticipated delivery time. However, you are free at anytime to call a member of the Customer Service team on 01759 307262, who will gladly provide any update you require.

Posted 3 years ago

“The sink was as expected good size but unfortunately the waste trap which was supplied is a European size fitting and didn't come with a UK size connector which we had to purchase separately.”

Posted 3 years ago

Hi Keith The waste adapters are pre-packed at the factory. If they are missing, we can get some posted out to you without any cost to yourself. I'm sorry if this caused any inconvenience but had you called us to let us know, we would have sent some to you on overnight DPD express service. If you need anything in the future, please call us on 01759 307262. You will be able to speak directly to a member of the Customer Services team to resolve any issues you may have.

Posted 3 years ago

“I have not yet received any notification on a estimated delivery date. Aware that the item was in a 4-6 delivery time. Order placed 12/12/20.... yet to offer a more accurate review in this provider”

Posted 3 years ago

“Still waiting to receive the tap...”

Posted 3 years ago

“i haven't received your products yet and may not get them for a number of weeks yet so don't think I am best placed to write a review”

Posted 3 years ago

“Delivery was slow and contact was difficult.”

Posted 3 years ago

“Quoted a delivery time of 3-5 Working days turned into 3 weeks. No update was sent to let me know that my order had been delayed and there is currently no number to call so an email had to be sent. Once the 2nd email was sent I got a response and my delivery was sorted within two days. The items came undamaged and although my delivery was delayed I would probably use again as Lucy sorted the problem quickly once contacted. Hopefully this was just a one off!”

Posted 3 years ago

“Still waiting for tap otherwise ok.”

Posted 3 years ago

“Ordered sink with no holes in came with holes in! Waiting for fitter to see if can be used!”

Posted 3 years ago

“Tap is fine but delivery poor ....placed order on Wednesday arrived the following Wednesday. The order was not processed until the Tuesday before delivery Wednesday...delivered by DPD.”

Posted 3 years ago

HI David Its really disappointing to receive a negative review when you had selected the FREE delivery service which is shown online as an average of 5 working days and your order was delivered on the 5th working day! Your order was processed on the day it was ordered and a long process of picking, inspecting and packing the tap was completed days before it was dispatched to you. We are a small team working under incredibly difficult circumstances and receiving a negative review for delivering a £56 tap with free delivery within the exact time frame advised at the point of order, is somewhat difficult to understand.

Posted 3 years ago

“I have been waiting a little while for my tap but I suppose in the current climate of lockdowns etc this is understandable,. they have replied quickly to my emails and kept me updated about delivery.”

Posted 3 years ago

Hi Rob. The handset you ordered was showing online with a delivery time of 4-6 weeks. The stock is due to arrive next week and will be delivered slightly ahead of time on week 5. We have limited staff available but I cannot see any emails from you. We also have LIve Chat available on the website for instant help if needed.

Posted 3 years ago

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sinks-taps.com is rated 4.7 based on 4,962 reviews