sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 4,962 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 4,962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 17th March 2024

139

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Didn’t reply to emails after supplying faulty product. I purchased a premium product from this company, which after a short time became faulty. I raised the issue twice by email, and SINK-TAPS didn’t even have the decency to reply to either email.”

Helpful Report

Posted 1 year ago

“Very disappointed so far with Sinks-Taps. I ordered an expensive kitchen tap 12.6.22. The delivery was slow and I had to chase the company to get an update. Which is not ideal. I was told by Richard there had been a delay in Germany which is fair enough in the current climate. The tap turned up on 23.6.22. When the tap arrives it had a small dent and mark (you could see the gold brass) on the handle. Very annoying and frustrating. I've emailed the company asking what I do now but have not had a reply. Very worrying as a reputable business would always reply within 24 hours. I will wait until the end of the week before taking the matter further. It's a real shame as I would much rather be leaving a good review!”

Helpful Report

Posted 1 year ago

“I requested them to cancel my order in march, but it took 2 months to cancel it. Still I didn't got refund. As I am foreigner, it's a bit hard to talk in english. So I had to request by e-mail, but they never read my e-mail. I need my money back.”

Helpful Report

Posted 2 years ago

“parts missing and sinks-taps not interested. I received no customer service at all, would not recommend or use again”

Helpful Report

Posted 2 years ago

Dear Nicky. We have had no contact from you at all about any issues with your product. Never would a single member of our team say we were not interested. In fact quite the opposite. Our team pride themselves on the high level of service they provide and do absolutely every they can to resolve issues. If you would like call our Customer Service team when we reopen on 4th January. In the meantime, we apologise for any inconvenience and in particular having to write a negative review on Christmas Eve when I’m sure you had much better things to do.

Posted 2 years ago

“I purchased a new tap which was faulty. I had been in contact with Richard from customer services prior to this and he was very helpful and efficient. He arranged a replacement, however, we are still waiting, 3 weeks later. So I will be requesting a full refund so that I can purchase a tap elsewhere.”

Helpful Report

Posted 1 year ago

“Awful Customer service, please be mindful that if you get something delivered to your office you will need to be there at 9 o'clock at night to take delivery of it or pay again to have it delivered !!!”

Helpful Report

Posted 1 year ago

Dear Paul Unfortunately you placed your order and put your work address as the delivery address. DPD attempted to deliver 3 times and no one was available. They attempted delivery around 7pm which is not unusual as most customers would be happy with a delivery arriving after they had arrived home from work. They also sent you a failed delivery text after every attempt giving you the option to alter the delivery details but unfortunately you missed these texts. Eventually the parcel was returned to us. Although we appreciate you were not happy having to pay to send the parcel back to you, it was only a fraction of the cost we were charged by DPD.

Posted 1 year ago

“Very delayed with giving us a refund on a tap. Denied receiving multiple emails. Customer services man "Rob" was very rude. Avoid.”

Helpful Report

Posted 1 year ago

“On receiving our tap we found that the cases for the hose part wasn't sealed properly. We telephoned customer services and were put through to the technical department!! Why, not sure. We were then asked to send photos, which we did. We are still waiting for someone to get back to us!!! nearly £300.00 might not be a lot to you but it is to us. Such a shocking service”

Helpful Report

Posted 2 years ago

Hi Stephen. I'm really sorry about this delay. Our Technical team needed the information from you to decide what action needed to be taken. The request was then passed to Customer Services to arrange a replacement tap. You should have received an email confirming this was all being dealt with and the new tap would be on its way soon. If there was an issue with the stock availability, this would have caused the delay in you receiving the new tap. Again, please accept our apologies for the inconvenience caused. We have chased the depot this morning and someone will email you as soon as possible to provide an update.

Posted 2 years ago

“They told me Sunday that my sink and tap would be deliver between 8.30 to 6.30 on the Tuesday I waited all day No phone call no email to let me know they were not coming . That’s not good enough in 2021 with mobile phone . Next morning I phoned costumer services and spoke to Richard , I think he has the wrong job .very unhelpful and rude . Waiting in all day for a sink and not being able to leave my house, just in case. Not good enough. And not even a sorry”

Helpful Report

Posted 2 years ago

Hi Roger. Thank you for your valued feedback. I can see that we sent out the Farmhouse sink and Perrin and Rowe tap using the pallet delivery service. However, they failed to deliver on the day we had specified. Under normal circumstances the depot delivering or the driver should have called you to advise they would not be able to make the delivery in time. Due to excessive volumes and a well publicised shortage of drivers, many delivery companies are struggling to keep up to demand. We appreciate this is not great service and someone should have contacted you to let you know. We take full responsibility for the poor delivery service offered on this occasion and can only offer our sincere apologies for the inconvenience caused. We have made a formal complaint to the pallet network to try and ensure this does not happen again in the future.

Posted 2 years ago

“Edited following Sinks-Taps response. You still haven’t confirmed that you have processed a refund, I am still waiting for a reply to the email I sent on 03/09. Also you took 22 days to process a refund (let’s talk in calendar days not working days as that is what you put in your email) and you didn’t even dispatch the item so there is no reason for such a delay. It seems leaving a bad review is the only way to get you to refund customers money. Such poor customer service, as a small business you should understand better than larger ones how sitting around waiting for 30 days to get money back is not acceptable. Ridiculously poor customer service. I placed my order on 23/08 and emailed on 24/08 to cancel my order. I got no response so called on 26/08 and they emailed me to confirm cancellation but would have to wait for confirmation of refund. I followed up on 03/09 to chase confirmation of refund, it is now 12/09 and I have still not had a response. Taking the funds was immediate but processing a cancellation and refund has taken 21 days so far. Would never use this company again.”

Helpful Report

Posted 2 years ago

Dear Anisha. I'm sorry that you didn't find our service up to standard. Refunds are completed within a 30 day period and depending on the workload can vary anywhere from 1 day to 30 days. Your refund was completed in full, in 12 working days. We try and complete refunds as quickly as possible but this is always dependant on volume of refunds and available staff etc. I'm really sorry if the 12 working days it took for your refund to be completed caused some inconvenience. As a small business we are always looking to improve our service and will take your feedback onboard.

Posted 2 years ago

Hi Anisha Our reply did confirm the refund was completed in full in 12 working days. By Law we have up to 30 days to refund but on average this is completed within 10-15. Particularly over the last 12-18 months we have had issues with staff shortages, times when we had to close and an increase in workload. None of that is an excuse but just a reason why sometimes it can take a little longer than we would have liked. Again, we can only offer our apologies if the 12 days was excessive and any inconvenience was caused as a result.

Posted 2 years ago

“I would never recommend buying anything from this people. I've had to go through dispute resolution to get my money back. There are many reputable companies out there..certainly not this one. Very dodgy people.”

Helpful Report

Posted 2 years ago

Dear Mr Corrales You ordered a product which needed to be modified to your requirements (a hole was drilled out of the standard sink). We then arranged for the product to be shipped from York to Devon using a very expensive pallet delivery service. On Friday you received a phone call from the pallet company saying they would deliver on the Monday - you confirmed with them that this was acceptable. On Monday you turned the driver away, saying you have sorted out an alternative sink! We simply asked you to cover a small part of the delivery and return costs. You refused to accept any responsibility. Paypal simply decided in your favour as a customer and returned every single penny of your money even though, through no fault of our own, we have now lost over £100 in wasted shipping fees on a product that should not have been able to be returned. To make it even worse you have now written a negative review giving only a limited version of events. As a small business we don't always get everything right. However, we always try to be fair and reasonable, even if its at our expense. I really don't think in these circumstances we warranted such a harsh review and I don't think we were being at all unreasonable by asking for just a contribution towards the shipping/return costs.

Posted 2 years ago

“Unfortunately I cannot recommend the company - my interaction with them has left a bitter taste I'm afraid. Positives - the sink arrived undamaged via quick delivery. I believe this is to the credit of Reginox as it is dispatched straight from them. Negatives - unfortunately the sink looked different to how it had appeared on the website. I expected the edges of the sink bowl to have a sharper appearance, but the actual sink has very curved edges with a large lip. I suspect the images of the sink have been cropped everso slightly too much, but what I felt to be a unique appearance of the sink is why I bought it over other models. So, I was disappointed and wrote to the company. I used both email addresses on the website (one in the returns / T&C section and the other on the contact page.) One of the email addresses I used I typed incorrectly, but the other was definitely correct and I still had no reply in 10 days, so I had to chase up. I did receive a reply to this email - I appreciated them starting the 14 day returns period from this date, but on the other hand it is only reasonable as it took them so long to reply to my initial complaint email and supply a returns number and returns details. I asked twice about the possibility of collection (at my expense of course, but in order to use a courier sinks-taps recommended) or an exchange, but this topic was ignored. I would urge prospective purchasers to beware - there are some dubious clauses in their T&C, such as taking no responsibility for errors in product descriptions on their website (really?!?!?!?) and recipients needing to inspect and raise issues with goods within 24 hours of delivery... All in all very restricted and one sided. There was no concession at all about the fact that the sink looked very different to the pictures on their website & how I had expected it to be. Be aware that to return a sink via a pallet service will cost just under £55, and it is hard to find a service which offers the correct insurance with lighter sinks... which may be a prohibitive cost depending on purchase price. Some may feel I'm being harsh (they delivered a sink was in good condition, quickly, though it didn't look like the pictures I based the purchase upon) but I felt let down by this experience. Communications are slow, required chasing and there's certainly no warmth or 'extra mile' attitude. I'm now stuck with an expensive sink which wasn't what I expected visually and no sympathy or support from the company... just disappointment and a returns form. Cannot recommend based upon my experience I'm afraid.”

Helpful Report

Posted 3 years ago

Hi Sam Its incredibly disappointing to have received a negative review. Your original email was sent to the wrong address, hence the reason why it wasn't picked up quickly. When we did get find your email to another address, as a gesture of goodwill we reset the return window, giving you an additional two weeks to return the sink. We also replied to you on a Sunday evening at 19:42 (out of hours, whilst staff were trying to catch up with emails). We delivered the sink free of charge and whilst I can understand you would have also liked us to have collected the sink at our cost, I'm afraid this would just not be possible. The sink you ordered had a 360 degree video which showed the exact detail and design. We don't therefore understand how the one you received could be seen as being different. As we gave additional time for the return, advised on the return delivery and emailed you on a Sunday evening, I feel we did actually go the 'extra mile' Im sorry you feel differently and can only apologise if you feel the service we provided wasn't up to standard.

Posted 3 years ago

“Lack of communication”

Helpful Report

Posted 4 years ago

“I wrote a review before and it doesn't appear to be here? am I wasting my time. ?? The product I purchased and paid delivery for 3 months ago was not sent , does that not make me a verified customer? False advertising is what I am charging this company with as they claim to be able to send things overseas but didn't do it for reasons they only know , I suspect they had underquoted on the delivery price and reneged on the supply of the item. I didn't find this out till I called after a month and was told the item was to big for their shipper. Now we all know you can ship almost anything almost anywhere these days, so a small Kitchen sink shouldn't be that hard to Australia. I have the sink now , I found it online on ebay and was shipped within 10 days and was about 30% cheaper than sinks and taps . also the delivery was not 150 pounds it was 66 pounds. A little effort from sinks and taps could have avoided this debarkle, and don't bother asking for a refund , I had to go through paypal to get my money back after 3 months. AVOID OVERSEAS CUSTOMERS.”

Helpful Report

Posted 5 years ago

Dear Clive I would like to just clarify the situation. We send lots of products to Australia and have many happy customers who have received products over the last 15 years. The product you purchased was not a small item - it was a large corner kitchen sink. The issue occurred when our warehouse repacked the item as the original packaging was not adequate and the sink would have most likely arrived damaged. Once all items were wrapped and double boxed the courier we have a contract with, refused to accept the item as it exceeded their volumetric limits. You had also asked if we would put a tap you had bought elsewhere in with the sink to save you further shipping costs. Even though it wasn't bought from us, we agreed to do this as a gesture of goodwill. We have contracts in place and although there may have been a courier somewhere who would accept the item, we were not able to arrange this. We did offer for you to have a courier collect from us or a full refund. You did advise Paypal that you did not receive the item but we had already processed the refund ourselves. Clearly we are sorry for any inconvenience caused. We genuinely we're only trying to help and our priority was to ensure the sink arrived with you in perfect condition. Regards Paul - Customer Support

Posted 5 years ago

“Terrible service from this company. Spoke on 'Live Chat' to confirm that kitchen sink was in stock as I had to receive it by a certain date due to kitchen fitting. Also checked that it would be delivered on a stated day that I paid extra for. Sink didn't arrive. When I rang to find out what was wrong the sales assistant was very rude. He told me they'd tried to contact me but they'd spelt my email address wrong but no apology. Even when the email had bounced back to them they still didn't bother to inform me I'd get no sink. When I complained and said they'd left me in a terrible situation as I had a plumber arriving and I'd no sink I was told that I didn't live in the real world and mistakes happen. Their website said the item was in stock, the live chat sales person said the item was in stock and I paid extra for delivery. The sink was not in stock and on the date of my call I was also told I'd have to wait another week. Don't trust them. They lie!!!”

Helpful Report

Posted 5 years ago

Dear Samantha Please accept our apologies for the issue with your sink order. When you enquired about the sink we were showing only one in stock. So when the member of staff on live chat advised you that we had the product in stock, this was correct based on the information they were looking at on screen. However, when we came to pick the sink in our warehouse, the item we expected to find on the shelf was not there. We immediately emailed you some options included a free upgrade to a more expensive alternative. A member of our team missed an 'L' from your email address and unfortunately the email was not received. We really are very sorry for the inconvenience this error caused. We have raised the issue with the staff concerned and hopefully we can find a way of ensuring this does not happen again in the future. Kind Regards, Paul.

Posted 5 years ago

“Their customer service is awful. They don't phone you back, they don't respond to complaint e mails, when you do speak to them they accuse you of phoning up for an argument. Don't be sucked in by the 'family run business' - a really unpleasant company to do business with.”

Helpful Report

Posted 7 years ago

Hi Mr Osborn We are indeed a family run business (that we are proud of) and have thousands of positive customer reviews. However, that doesn't mean that we will please 100% of our customers 100% of the time. On a very small number of occasions we have customers, such as yourself who are not happy with the service we have provided. We apologise if you felt the way we dealt with your problem wasn't up to standard. The main problem, which you haven't mentioned is that you accepted a ceramic sink on a specialist delivery service that required you to inspect the sink on delivery and sign to say you have specifically received the item in perfect/undamaged condition. We also send out numerous emails before the delivery to advise that you MUST check the sink and do not simply accept without checking it first. Almost two weeks after taking delivery and signing the drivers delivery note to say you had received it in perfect condition, you then reported the sink was smashed! We attempted to get the delivery company to accept a claim but they responded by saying the delivery was signed for and that the sink had been on your site for almost two weeks and could have easily been damaged there. It is paramount that customers take a few minutes to just open the top of the box and check the ceramic product before accepting. Checking our system, we did miss a call back on one day due to high call volumes but we did speak to you the following day. We can also see that your complaint was upgraded and you spoke with the Managing Director. Again, we apologise if your were not happy with the service and the outcome of the issue but looking at our records we did and have done all we can to try and resolve the problem.

Posted 7 years ago

“Would rate it lower if possible - never suffered such aggravation before because of a company I was simply trying to make a purchase from. Quite simply the rudest customer service and management teams I've ever spoken to. Still pending a refund. Avoid like the plague if you can..”

Helpful Report

Posted 7 years ago

Dear Ms Aumre. In most cases when we receive a customers negative review its because somewhere along the line we have made a mistake and caused unnecessary inconvenience, which quiet rightly we have to take full responsibility for. However, in the case of your negative review and its contents its simply not the case. You placed your order on Friday 1st July at 10:27am. By 4:02pm the same day we had inspected the item, cut a tap hole out of the sink and sent you an email giving 4 days notice for delivery. Advising you that delivery was scheduled for Tuesday and if this wasn't convenient then simply call us and we can change to a day that is more suitable for you. The sink was transported 226 miles to your local depot and then loaded onto a vehicle on Tuesday morning and out for delivery that day (today). At 9:08 this morning you rang our Customer Service department and said you couldn't accept delivery as you had to go to work. When a member of our team started to explain the problem of the sink being on a vehicle and already on its way to you, you started to become abusive. They explained the sink could be returned to the local depot and you could collect from there. This wasn't good enough and thats when you started swearing and being aggressive. So much so, that the 22 year old Customer Services team asked you to stop swearing and shouting as she was only trying to help. At this point she couldn't continue with the call and passed you onto the Customer Services Manager (me). I then tried to explain the situation and you were not interested in the slightest. You took no responsibility for the situation (not contacting us within the 4 days notice we gave you) and didn't see why you should collect from your local depot. You also didn't want to pay for a redelivery and expected us to cover the cost. You also tried to say you had tried to contact us on Sunday but we weren't open but didnt then try us on Monday! We have thousands of great Customer Reviews and when we get it wrong and its our fault then we have to put our hands up and accept the consequences. However, in this case you were totally unreasonable, verbally abusive and simply unwilling to accept any responsibility whatsoever. You weren't even willing to go a few miles to collect the sink from your local depot! To put this whole episode into perspective, we sent a sink out which has cost us £35 for delivery. It has failed and now costs us another £35 for the sink to be returned. Thats cost us £70, just because you couldn't find the time to call us in the four days notice that we gave you and instead call when the delivery vehicle is actually on its way to you. Finally, whatever the situation, I find it totally unacceptable for you to shout and scream abuse down the phone at a member of staff who is just trying to help resolve the problem.

Posted 7 years ago

“Great products and price..Although A MASSIVE delivery charge for being in the north of Scotland!!!... shouldn't be punished for living on the same island! Charged for a pallet delivery which arrived by Fedex! Other than the disappointment in that, the product was well packaged and spot on. Would be 5 stars if this was addressed”

Helpful Report

Posted 5 months ago

“Their phone system harps on about the best customer experience in the industry but I sent two emails to them, both of which were unanswered after ten days. When they finally got around to responding to them, they were somewhat helpful but returns are not an easy process so I'd urge caution if ordering from them, if you're not absolutely sure of what you need.”

Helpful Report

Posted 1 year ago

“still waiting for a refund.”

Helpful Report

Posted 1 year ago

sinks-taps.com is rated 4.7 based on 4,962 reviews