sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,328 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would rate it lower if possible - never suffered such aggravation before because of a company I was simply trying to make a purchase from. Quite simply the rudest customer service and management teams I've ever spoken to. Still pending a refund. Avoid like the plague if you can..”

Helpful Report

Posted 10 years ago

Dear Ms Aumre. In most cases when we receive a customers negative review its because somewhere along the line we have made a mistake and caused unnecessary inconvenience, which quiet rightly we have to take full responsibility for. However, in the case of your negative review and its contents its simply not the case. You placed your order on Friday 1st July at 10:27am. By 4:02pm the same day we had inspected the item, cut a tap hole out of the sink and sent you an email giving 4 days notice for delivery. Advising you that delivery was scheduled for Tuesday and if this wasn't convenient then simply call us and we can change to a day that is more suitable for you. The sink was transported 226 miles to your local depot and then loaded onto a vehicle on Tuesday morning and out for delivery that day (today). At 9:08 this morning you rang our Customer Service department and said you couldn't accept delivery as you had to go to work. When a member of our team started to explain the problem of the sink being on a vehicle and already on its way to you, you started to become abusive. They explained the sink could be returned to the local depot and you could collect from there. This wasn't good enough and thats when you started swearing and being aggressive. So much so, that the 22 year old Customer Services team asked you to stop swearing and shouting as she was only trying to help. At this point she couldn't continue with the call and passed you onto the Customer Services Manager (me). I then tried to explain the situation and you were not interested in the slightest. You took no responsibility for the situation (not contacting us within the 4 days notice we gave you) and didn't see why you should collect from your local depot. You also didn't want to pay for a redelivery and expected us to cover the cost. You also tried to say you had tried to contact us on Sunday but we weren't open but didnt then try us on Monday! We have thousands of great Customer Reviews and when we get it wrong and its our fault then we have to put our hands up and accept the consequences. However, in this case you were totally unreasonable, verbally abusive and simply unwilling to accept any responsibility whatsoever. You weren't even willing to go a few miles to collect the sink from your local depot! To put this whole episode into perspective, we sent a sink out which has cost us £35 for delivery. It has failed and now costs us another £35 for the sink to be returned. Thats cost us £70, just because you couldn't find the time to call us in the four days notice that we gave you and instead call when the delivery vehicle is actually on its way to you. Finally, whatever the situation, I find it totally unacceptable for you to shout and scream abuse down the phone at a member of staff who is just trying to help resolve the problem.

Posted 10 years ago

“Order delivered on time and packaged to a good standard.”

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Posted 10 years ago

“Great company, have used several times for various projects. Would highly recommend.”

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Posted 10 years ago

“The salesperson (Richard Broadbent) had sound product knowledge, was emotionally intelligent and a clear communicator who also listened, asked questions and proposed an appropriate solution without over or under-selling. This immediately inspired confidence and hastened towards a close. The back up systems in place supported him well and left no scope for confusion.”

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Posted 10 years ago

“Very pleased with your service and prompt delivery. The only thing I would have liked was some instructions of suitable cleaning liquids to clean my new black granite sink.”

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Posted 10 years ago

“Very pleased with the 2 taps and sinks ordered. Had a slight problem with one of the taps, I sent an email in the evening and by 9.30 the following morning had a telephone call from the manufacturer saying a replacement part would be despatched that day. Would definitely order from this company again”

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Posted 10 years ago

“Very happy with tap and delivery.”

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Posted 10 years ago

“I spoke to you by telephone [a great bonus to me]. The lady was very helpful and the service I received excellent.”

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Posted 10 years ago

“Really helpful, knowledgeable staff. Flexible approach ensured sink arrived on exactly the right day,”

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Posted 10 years ago

“first sink delivered broken by carrier. very efficiently replaced next day and sink exactly as ordered”

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Posted 10 years ago

“Item delivered on time excellent service”

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Posted 10 years ago

“The kitchen tap we ordered was delivered on time and in perfect condition.”

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Posted 10 years ago

“Top quality item at a great price a pleasure from start to finish”

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Posted 10 years ago

“Very pleased with this sink and taps, was just what I was looking for. Would recommend.”

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Posted 10 years ago

“I purchased a villeroy and boch sink with waste. the sink was excellent and a fair price but i also purchased the waste with this. which the person said i needed. on day of installation the fitter said that it was the wrong waste so i made a call to the seller.They said that the person with the information regard what waste i needed was in a meeting and would call me back. Guess what no call back. I know i should chase this up but when someone says they will call you expect it.so thats why i giving it a poor rating,”

Helpful Report

Posted 10 years ago

Hi Andy Please accept our apologies. I have looked into the issue and found the message left with a member of staff did not get passed onto the technical department. Whilst we have an excellent team and a normally robust system, we will occasionally miss the odd callback. I have also checked your product content and found the correct items for your sink were ordered and should have fitted together without any problems. It may have possibly been your fitter who wasn't familiar with the items.

Posted 10 years ago

“Online purchase very easy, speedy delivery. Good quality and just what we wanted. Recommend this to others without hesitation.”

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Posted 10 years ago

Thanks for the great review!

Posted 10 years ago

“Franke sink arrived on time good quality and fit perfect, thanks for a the good service, would recommend and use again.”

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Posted 10 years ago

Thanks for the fantastic review!

Posted 10 years ago

“Prompt delivery. Quality tap at good price.”

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Posted 10 years ago

“A++++++++++++++++”

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Posted 10 years ago

“This company is one of the best I have dealt with online,ordered a inset sink and tap from them and both arrived on the days they said.kept you informed by email of each part of the delivery process .When the sink arrived on a pallet the driver was very polite and helpful . The new sink and tap looks great in the new kitchen , Thanks sinks and taps you were a pleasure to deal with .”

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Posted 10 years ago

Thanks for the amazing review! Its great to receive such positive feedback and shows our great team of staff put in the hard work to look after all our customers.

Posted 10 years ago

sinks-taps.com is rated 4.7 based on 5,328 reviews