sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 4,963 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 4,963 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 17th March 2024

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received sink on time but the half bowl was covered in sticky adhesive residue. Reginox confirmed this was not normal so awaiting response from company.”

Helpful Report

Posted 3 years ago

“Piece missing from tap assembly”

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Posted 3 years ago

“Lack of communication”

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Posted 4 years ago

“Was not made aware of delay between order and delivery. Will not be recommending sinks-taps.com to my customers.”

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Posted 4 years ago

Hi Keith Its incredibly disappointing to receive a negative reply about a tap that was ordered with FREE delivery and arrived with you 2 days later than normal. The deadly outbreak of Coronavirus has effected people worldwide, our business has been decimated and yet still, you find it appropriate to leave a negative review, complaining that the free delivery arrived in 7 working days, rather than the usual 5! Our staff have been working incredibly hard to continue looking after customers whilst in the office and at home. Its a shame you felt the delivery of a kitchen tap on Wednesday, rather than Monday was more important that all of our lives and wellbeing!

Posted 4 years ago

“Still waiting for item to be delivered- were told 2 to 3 days- 3 weeks ago”

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Posted 4 years ago

“The sink came in good time; But not as detailed (no back coating). The fixing clips that came with the sink number eight. TEN was needed. Just made fitting a pain.”

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Posted 4 years ago

“Ordered but no delivary unable to log in and track my order email not recognised”

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Posted 4 years ago

“I was given short shrift by the customer service person on the phone today - who practically put the phone down on me once she had explained it was my fault for failing to notice it was a special edition product and would take 4-6 weeks to arrive as opposed to the 4-5 days I was led to believe when I ordered the product.”

Helpful Report

Posted 4 years ago

Dear Mr Saville. I think its slightly unfair to report this issue in the way you have. The website clearly shows the item you ordered was a Special order item and in fact the description on the actual page clearly shows (in bold) 'All Special order Gold, Brass and Bronze finishes are currently taking 8-10 weeks to manufacturer' I'm not sure how much clearer we could show the information and would welcome your comments. The lady on the phone who spoke to you this afternoon was sat next me and in no way did she give you 'short-shrift' and I'm not sure what 'practically put the phone down' actually means. She did explain everything clearly to you and even told you that we were expecting the tap in well ahead of schedule. This will ultimately mean your tap will arrive in about half the originally specified time. We try especially hard to look after customers and provide the best possible service we can. However, I appreciate you may have been disappointed when you realised you had not read the product description fully and therefore missed the extended delivery time advertised.

Posted 4 years ago

“Having ordered the sink on the 18th of August I thought this would have been with me within 5 days so booked in worked for the following weekend, sadly having had no correspondence or phone call the weekend came and went with no sink, yesterday I rang to find out what was going on and was told that the company who made the sink were on summer break and they could not give me a date for delivery, shocked i asked for a refund as this was not what the website and most references said, the lady said she would speak to someone and get back to me, she did not and a gentleman did within the hour, he apologised ( great) but did offer me an alternative with no additional cost, not ideal but at least it's a gesture, I accepted his proposal but still await the sink but have has an email to say its coming. SUMMARY: Not a great experience but at least I will get sink finally.”

Helpful Report

Posted 4 years ago

Hi Neil Thank you for the feedback. I'm afraid the manufacturers (who are based in Mainland Europe) close for the whole of August and they did not dispatch the large stock order into the UK that we were expecting. Under normal circumstances we hold large stocks of this particular sink but due to the unexpected delay, we had run out. However, the FREE upgrade from the original £73 sink you ordered to the £99 alternative was, we feel, a suitable gesture in the circumstances. That said, we apologise for any inconvenience this issue caused and hope we see you again for any future orders you may require. Kind Regards

Posted 4 years ago

“I ordered a tap which was advertised with next day delivery, after 2 days I received an email that the tap is out of stock and I needed to wait 2 weeks. I cancelled immediately my order, however, I am still waiting my refund 2 weeks after the cancellation. This is not a customer service you would expect in 2019.”

Helpful Report

Posted 4 years ago

“Ordered a shower valve, after accepting the order I received an email saying that the purchased item was discontinued, I know that when manufacturers discontinue items, they inform there buyers, so the item should not have been showing on the website. I had to ring them to find out what was proposed, they promised a call back but to date I have not had a call.”

Helpful Report

Posted 4 years ago

“Item ordered on 08/05/19. I emailed on 16/05/19 to ask about my order. No reply. A simple answer to an email would have helped. No idea what the item is like”

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Posted 4 years ago

“Sink didn't have an overflow as described. Also no template for cutting the worktop. The reason for such a poor rating is that they did not respond to my e-mail.”

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Posted 5 years ago

Dear Alan Thank you for your feedback. The sink shown on the website does show in the bullet point list that NO Overflow is included. Maybe you read this as overflow included so I have asked our IT to put this line in bold. Hopefully this will make it clearer for anyone else reading it. The template is not supplied with this model as worktops can be fitted in a number or ways to suit both the material used and the customers design. We have no record of any email being sent to us. However, if you replied to the order email, this is not a monitored address. We do have a technical department available on 01759 307262 should you wish to talk to someone. Regards, Richard.

Posted 5 years ago

“I ordered my taps on the 3rd April with it stating delivery within 3 - 5 days, now the 16th no taps and no update????????”

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Posted 5 years ago

“found web site ordering not the best ended up paying 18.00 for delivery when it should of been free”

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Posted 5 years ago

“My experience to date has been poor to very poor. The reasons for my present rating are as follows: 1. I placed an order for a tap with a delivery expected in a a few days 4-6 from memory. There were other taps available but I did not select them due to them having a lead time of, from memory 4-6 or 6-8 weeks. 2. I see that my credit card has been debited by a few hundred pounds for the tap 3. I checked on the status of my order after not hearing anything, or receiving delivery, after a few days. The status page now said that my tap was not in stock and would take, from memory 6-8 weeks. 4. I went onto the website and used the message facility to ask about the status of my order. This was a few days ago and I have still not had a reply. 5. This survey I’d the first semi positive interaction I have had. 6. I purchase many products and services via the web and to date this transaction has been one of the more frustrating ones I have undertaken. I look forward to an answer to my original message/email. Many thanks Richard”

Helpful Report

Posted 5 years ago

“Rating reflects delivery issues - told items had been delivered when they hadn't and items turned up 3 days later with no explanation as to earlier issues.”

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Posted 5 years ago

Dear Mr Stanley We are totally unaware of any issues you have had with DPD. As far as we are aware the order was checked, dispatched and delivered within the FREE delivery window of 5 days. Had we been made aware of any issues we would have happily spoken to DPD to understand what issues they had in trying to deliver the order. I appreciate the delivery didn't go to plan but feel it slightly unfair that you have given us a negative review and rated our service only 2 stars. Maybe it would be good idea to make it clear the issue was with DPD and leave feedback on their website also.

Posted 5 years ago

“I ordered the Sink on Thursday and spoke to a person to check that it would be delivered by the following Thursday. I was informed on the Following Thursday that it would be delivered on Friday, so I had to arrange for someone to be at the house to receive it. I was then informed that they had tried to deliver to my residential address in an Articulated lorry and my road was too narrow - The delivery instructions mention HGV's not Artics, and HGV is fine and we have never had access issues in the past. I rebooked for Monday delivery, and my wife took a day off work to receive the sink... at 3pm I had not heard so called them, apparently delivery depot forgot to put sink on vehicle. THIS IS NOT ACCEPTABLE CUSTOMER SERVICE”

Helpful Report

Posted 5 years ago

Dear Mr Spooner We are sorry you feel our service was not up to standard and can only apologise for any inconvenience caused. Prior to the delivery we do send an email stating the delivery of your large, heavy and fragile sink will arrive on a large HGV and if access is difficult or restricted, please let us know so we can inform the delivery company. If we had been made aware of the restricted access, we could have asked the delivery company to change to a smaller vehicle. I have asked our customer service team to look at the wording of the email sent prior to delivery to see whether HGV/ARTIC would be more suitable. Kind Regards, Paul.

Posted 5 years ago

“Tap arrived in good time. When fitted plumber noticed a leak caused by a defective o-ring. When I called, all I got was the telephone number of the manufacturer with no offer of a replacement tap”

Helpful Report

Posted 5 years ago

Hi Paul The O-Ring on a spout is easily changed without having to remove the whole tap. A member of staff gave you Abodes technical number so we could ensure they sent you the exact spare part for your tap. If they are aware of any other issues, they would be able to discuss this with you over the phone.

Posted 5 years ago

“I purchased two sinks and these arrived promptly, but when I opened them I was disappointed to find one was damaged and the other did not have the expected tap hole. I was not impressed with the quality of the products generally. I contacted sinks-taps and asked to return them for a refund and they arranged for them to be picked up. I was told they would wait until the sinks came back and had been inspected before issuing a refund. One month later I had still not received the refund so I contacted them again. I was told it would be refunded by the end of the week. A week and a half later there was still no refund so I had to contact them again. The refund was processed later that day, about 6 weeks after I had returned the sinks.”

Helpful Report

Posted 5 years ago

Dear Mr Channell. We can only apologise for the delayed process. The sinks were not returned to our depot in York and this caused some delay and confusion in issuing the the refund. I have checked the system and can see you were issued a full refund. Again, we can only apologise for the delay and hope we did not cause too much inconvenience. Regards Paul.

Posted 5 years ago

sinks-taps.com is rated 4.7 based on 4,963 reviews