sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,302 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far the order has not arrived and is not estimated to do so before the end of the month. That will be 5 weeks after payment!”

Helpful Report

Posted 5 years ago

“Fone lines didnt work if i want to chase your order. Email response after ages. Whatever product u order it says available and after payment its unavaiable and u have to wait for ages.”

Helpful Report

Posted 5 years ago

“The sink ordered was originally on 5-7 days delivery , then changed to a 3week delay . After that time had elapsed a further 4-6+week was added. Consequently I cancelled the order and was informed by Richard. that he would inform Customers Serv. to cancel and refund . After several messages (From me )asking how long That would be— I still have no reply.—Hardly a good example For any further orders I may have. I am very disillusioned! When will my refund arrive??? Audrey Cleaver”

Helpful Report

Posted 5 years ago

Dear Audrey. I can only apologise that your refund took 9 days to complete. We are operating with limited staff, most of which are working remotely. Under normal operating conditions we would have been able to react much quicker and Im sorry if this extended wait caused you any inconvenience.

Posted 5 years ago

“Trying to track an order placed on 31 July but no-one to phone and emails bouncing back. Payment of over £200 went through. I am giving you the benefit of the doubt during these difficult times but would appreciate some sort of communication.”

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Posted 5 years ago

“Received sink on time but the half bowl was covered in sticky adhesive residue. Reginox confirmed this was not normal so awaiting response from company.”

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Posted 5 years ago

“Piece missing from tap assembly”

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Posted 5 years ago

“Lack of communication”

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Posted 6 years ago

“Was not made aware of delay between order and delivery. Will not be recommending sinks-taps.com to my customers.”

Helpful Report

Posted 6 years ago

Hi Keith Its incredibly disappointing to receive a negative reply about a tap that was ordered with FREE delivery and arrived with you 2 days later than normal. The deadly outbreak of Coronavirus has effected people worldwide, our business has been decimated and yet still, you find it appropriate to leave a negative review, complaining that the free delivery arrived in 7 working days, rather than the usual 5! Our staff have been working incredibly hard to continue looking after customers whilst in the office and at home. Its a shame you felt the delivery of a kitchen tap on Wednesday, rather than Monday was more important that all of our lives and wellbeing!

Posted 6 years ago

“Still waiting for item to be delivered- were told 2 to 3 days- 3 weeks ago”

Helpful Report

Posted 6 years ago

“The sink came in good time; But not as detailed (no back coating). The fixing clips that came with the sink number eight. TEN was needed. Just made fitting a pain.”

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Posted 6 years ago

“Ordered but no delivary unable to log in and track my order email not recognised”

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Posted 6 years ago

“I was given short shrift by the customer service person on the phone today - who practically put the phone down on me once she had explained it was my fault for failing to notice it was a special edition product and would take 4-6 weeks to arrive as opposed to the 4-5 days I was led to believe when I ordered the product.”

Helpful Report

Posted 6 years ago

Dear Mr Saville. I think its slightly unfair to report this issue in the way you have. The website clearly shows the item you ordered was a Special order item and in fact the description on the actual page clearly shows (in bold) 'All Special order Gold, Brass and Bronze finishes are currently taking 8-10 weeks to manufacturer' I'm not sure how much clearer we could show the information and would welcome your comments. The lady on the phone who spoke to you this afternoon was sat next me and in no way did she give you 'short-shrift' and I'm not sure what 'practically put the phone down' actually means. She did explain everything clearly to you and even told you that we were expecting the tap in well ahead of schedule. This will ultimately mean your tap will arrive in about half the originally specified time. We try especially hard to look after customers and provide the best possible service we can. However, I appreciate you may have been disappointed when you realised you had not read the product description fully and therefore missed the extended delivery time advertised.

Posted 6 years ago

“Having ordered the sink on the 18th of August I thought this would have been with me within 5 days so booked in worked for the following weekend, sadly having had no correspondence or phone call the weekend came and went with no sink, yesterday I rang to find out what was going on and was told that the company who made the sink were on summer break and they could not give me a date for delivery, shocked i asked for a refund as this was not what the website and most references said, the lady said she would speak to someone and get back to me, she did not and a gentleman did within the hour, he apologised ( great) but did offer me an alternative with no additional cost, not ideal but at least it's a gesture, I accepted his proposal but still await the sink but have has an email to say its coming. SUMMARY: Not a great experience but at least I will get sink finally.”

Helpful Report

Posted 6 years ago

Hi Neil Thank you for the feedback. I'm afraid the manufacturers (who are based in Mainland Europe) close for the whole of August and they did not dispatch the large stock order into the UK that we were expecting. Under normal circumstances we hold large stocks of this particular sink but due to the unexpected delay, we had run out. However, the FREE upgrade from the original £73 sink you ordered to the £99 alternative was, we feel, a suitable gesture in the circumstances. That said, we apologise for any inconvenience this issue caused and hope we see you again for any future orders you may require. Kind Regards

Posted 6 years ago

“I ordered a tap which was advertised with next day delivery, after 2 days I received an email that the tap is out of stock and I needed to wait 2 weeks. I cancelled immediately my order, however, I am still waiting my refund 2 weeks after the cancellation. This is not a customer service you would expect in 2019.”

Helpful Report

Posted 6 years ago

“Ordered a shower valve, after accepting the order I received an email saying that the purchased item was discontinued, I know that when manufacturers discontinue items, they inform there buyers, so the item should not have been showing on the website. I had to ring them to find out what was proposed, they promised a call back but to date I have not had a call.”

Helpful Report

Posted 6 years ago

“Item ordered on 08/05/19. I emailed on 16/05/19 to ask about my order. No reply. A simple answer to an email would have helped. No idea what the item is like”

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Posted 7 years ago

“Sink didn't have an overflow as described. Also no template for cutting the worktop. The reason for such a poor rating is that they did not respond to my e-mail.”

Helpful Report

Posted 7 years ago

Dear Alan Thank you for your feedback. The sink shown on the website does show in the bullet point list that NO Overflow is included. Maybe you read this as overflow included so I have asked our IT to put this line in bold. Hopefully this will make it clearer for anyone else reading it. The template is not supplied with this model as worktops can be fitted in a number or ways to suit both the material used and the customers design. We have no record of any email being sent to us. However, if you replied to the order email, this is not a monitored address. We do have a technical department available on 01759 307262 should you wish to talk to someone. Regards, Richard.

Posted 7 years ago

“I ordered my taps on the 3rd April with it stating delivery within 3 - 5 days, now the 16th no taps and no update????????”

Helpful Report

Posted 7 years ago

“found web site ordering not the best ended up paying 18.00 for delivery when it should of been free”

Helpful Report

Posted 7 years ago

“My experience to date has been poor to very poor. The reasons for my present rating are as follows: 1. I placed an order for a tap with a delivery expected in a a few days 4-6 from memory. There were other taps available but I did not select them due to them having a lead time of, from memory 4-6 or 6-8 weeks. 2. I see that my credit card has been debited by a few hundred pounds for the tap 3. I checked on the status of my order after not hearing anything, or receiving delivery, after a few days. The status page now said that my tap was not in stock and would take, from memory 6-8 weeks. 4. I went onto the website and used the message facility to ask about the status of my order. This was a few days ago and I have still not had a reply. 5. This survey I’d the first semi positive interaction I have had. 6. I purchase many products and services via the web and to date this transaction has been one of the more frustrating ones I have undertaken. I look forward to an answer to my original message/email. Many thanks Richard”

Helpful Report

Posted 7 years ago

sinks-taps.com is rated 4.7 based on 5,302 reviews