My experience to date has been poor to very poor. The reasons for my present rating are as follows: 1. I placed an order for a tap with a delivery expected in a a few days 4-6 from memory. There were other taps available but I did not select them due to them having a lead time of, from memory 4-6 or 6-8 weeks. 2. I see that my credit card has been debited by a few hundred pounds for the tap 3. I checked on the status of my order after not hearing anything, or receiving delivery, after a few days. The status page now said that my tap was not in stock and would take, from memory 6-8 weeks. 4. I went onto the website and used the message facility to ask about the status of my order. This was a few days ago and I have still not had a reply. 5. This survey I’d the first semi positive interaction I have had. 6. I purchase many products and services via the web and to date this transaction has been one of the more frustrating ones I have undertaken. I look forward to an answer to my original message/email. Many thanks Richard