I ordered the Sink on Thursday and spoke to a person to check that it would be delivered by the following Thursday. I was informed on the Following Thursday that it would be delivered on Friday, so I had to arrange for someone to be at the house to receive it. I was then informed that they had tried to deliver to my residential address in an Articulated lorry and my road was too narrow - The delivery instructions mention HGV's not Artics, and HGV is fine and we have never had access issues in the past. I rebooked for Monday delivery, and my wife took a day off work to receive the sink... at 3pm I had not heard so called them, apparently delivery depot forgot to put sink on vehicle. THIS IS NOT ACCEPTABLE CUSTOMER SERVICE