Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

sinks-taps.com Reviews

4.7 Rating 4,963 Reviews

100 %

of reviewers recommend sinks-taps.com

Company Reviews

Product Reviews

4.7

Based on 4,963 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

Write Your review

Tell us how sinks-taps.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

sinks-taps.com 5 star review on 17th March 2024

sinks-taps.com 5 star review on 17th March 2024

sinks-taps.com 5 star review on 29th February 2024

sinks-taps.com 5 star review on 6th February 2024

sinks-taps.com 5 star review on 25th December 2023

sinks-taps.com 5 star review on 18th December 2023

sinks-taps.com 5 star review on 21st October 2023

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a SinkErator ISE55 as part of the refurbishment of our kitchen, and the scheduling was quite tight. When unpacked on a Friday the plastic connecting trap had been broken in transit. I tried several times to contact the company by telephone, but there was no answer and it seemed evident that no one would be in the office till after the weekend. I then ordered a replacement part from a company that services SinkErators. They were very responsive and it arrived on the Monday, of course at my expense. I accept that parts can be damaged in transit, but I will not order again from a company that neither packs items well nor provides service at a reasonable standard.”

Posted 10 years ago

Hi Keith. Thank you for taking the time to write a review. Unfortunately had we not processed your order so quickly and delivered it within 24 hrs we would have had staff available to take your call. As we delivered it so quickly, we only have cover on a weekend on our LIVE CHAT feature. If you had contacted us through live chat on either the Saturday or Sunday we would have been able to arrange the replacement parts free of charge. We pack items as carefully as possible but a very small number of items do get damaged. We also have thousand of customers who do say we offer much more than a reasonable service, in fact we score higher than John Lewis on reviews.co.uk for customer satisfaction. However, please accept our apologies for any inconvenience caused and we are looking at ways of making the fact we can be contacted by LIVE CHAT a little more obvious.

Posted 10 years ago

“Sadly the tap arrived marked. As it wasn't noticed straight away neither this company or the courier would take reponsibilty. Not good Customer Service”

Posted 10 years ago

Dear Irene. Unfortunately you reported the body of the tap had some marks on it approx 3 weeks after taking delivery. Whilst we try to do everything we can to resolve issues we were unable to provide a replacement due to the timescale involved. Any goods reported faulty or damaged within a reasonable time frame ( 5-7 days) are replaced at our cost. As a gesture of goodwill we will offer a credit of £15 to be used on any further purchases at sinks-taps.com.

Posted 10 years ago

“I had to return a tap as it was only suitable for high pressure systems which wasn't clear on the website. Refund promised in 30 days but then the parent company went into liquidation and I was not informed. 3 months later I am trying to claim on my credit card as sink-taps have refused. Poor communication. That said, the sink and other tap I purchased are great, look good and were a fair price.”

Posted 10 years ago

“Took two weeks to deliver an in stock sink and tap. Impossible to speak to anyone. Email customer service poor and slow and completely disinterested in sorting it out. Ignored several requests to cancel. I'd rather pay more and have good service!”

Posted 10 years ago

“Initially order and delivery were good but when I queried the performance of the tap I was told now it was fitted it was a manufacturers guarantee problem. Which is like buying an I pod from Dixons, finding an initial fault and being told to go to Apple. After being passed from pillar to post the problem was sorted but not happy with after sales service.”

Posted 10 years ago

“High return postage fees and it took more than 40 days for my refund to be credited.”

Posted 10 years ago

“Thought my tap was never coming, had to use the outside tap then arrange to have it delivered to a neighbour because we went on holiday, took about 3 weeks, that it kept coming damaged to you didn't fill me with confidence. Thought it was a good product shame they couldn't pack it better.”

Posted 10 years ago

Hi. Firstly, sorry for any inconvenience caused. The original delivery was delayed for around a week due to the product not passing our quality control inspection. We have a team of staff who open every single product before we send to customers. The Franke tap was found to be faulty twice and we had a slight delay in waiting for replacement stock to arrive. We did change the delivery address for you so it could still be delivered to a neighbour whilst you were on holiday.

Posted 10 years ago

“The telephone ststem is answered promptly. The service offering is excellent having explained I wanted to order a sink but may not have to use it. Could I return it if that were to be the case. Yes, with only a return shipping cost to pay. This was ideal for me and the delivery was prompt. I did need to return the goods and paid the £35 carriage charge but have not received credit for the goods -yet. This was all 2 months ago and I have had to raise this as a query. The automatic system is not working automatically!”

Posted 10 years ago

Dear Mr Trotter. Please accept our apologies for any inconvenience caused. I have spoken to our Accounts Manager who assures me she has emailed you and confirmed the full refund has been processed. If you could check your credit card statement again as it should appear. If you are still having any issues, please reply to the Managers email that was sent to you. Regards Richard

Posted 10 years ago

“Ridiculously high shipping cost. Why use UPS delivery, when not needed?”

Posted 10 years ago

Hi. We sent a high value product to Sweden and have to use a quality carrier service that also offers the correct level of insurance. You did agree to the delivery cost originally!

Posted 10 years ago

“Technical help is bill. I have problem with the tap. they were unable to solve it. In the end Igaeup.”

Posted 10 years ago

“Tap was scratched. It was not easy arranging for a replacement. The replacement didn't come on the day it was promised. Overall, very disappointing.”

Posted 10 years ago

“1. Money is charged when order is placed, but the items take up to 3 months to be delivered. 2. Payment doesn't register in the system, and it's up to the buyer to make sure the order goes thru. (And no apology.) 3. Order comprising several items won't be delivered in two installments - when part of the order is in stock and the rest may take a couple of months to arrive - unless you want to pay double carrier's fee. 4. Items "available" on the website aren't necessarily in stock, so if you need a speedy delivery, you might get a nasty shock.”

Posted 10 years ago

“Tap arrived damaged, had several discussions with Customer Care and EVENTUALLY a new tap arrived but neither the original (damaged) tap or the replacement was accompanied by the extra filter cartridge I had ordered, further phone calls had to be made and in all I was without a tap in my kitchen for a week!! No I would not recommend this company!!”

Posted 10 years ago

“Placed order on 3rd of June......still no sign of sink.....earliest date given is week starting 6th of August....I believe things shouldn't be advertised if they are not available at the time of order......I will probably have to wait 3 months before I can complete my kitchen...was offered other sinks and taps...but that defeats the object of picking the perfect sink and tap unit for your own new kitchen......I wait with baited breath for news of my delivery......meanwhile losing interest on monies paid”

Posted 10 years ago

“you sent me the wrong waste pipes i phoned and complained but insisted i was wrong even a registerd plumber said they were for a double full sink i bought a sink and half bowl so cost me an extra 25 quid tel no 07828416020”

Posted 10 years ago

“Completely misleading time scale for delivery!! Poor communication. Actual delivery and products very satisfactory.”

Posted 10 years ago

“Delivery was slow and communication was poor - I had to chase delivery after a week of receiving no communication re. Delivery. Telephone manner of customer services whilst by no means rude was not particularly professional in terms of delivering quality customer service. Relative to other firms I dealt with whilst kitting out my new kitchen sinks-taps.com did not compare well. On the plus side the sink and tap I bought look fantAstic in my new kitchen and did eventually arrive well packaged and free from damage.”

Posted 10 years ago

“When I bought the tap on line the website indicated it would be delivered in about a week but after a few days, the company mailed me and said due to a delay at the manufacturer the tap wouldn't be ready for a while. Then it all went silent for a while until I mailed them again a couple weeks later.. whereupon they told me there was another delay. Took quite a while to get the tap in the end. THEN, when it showed up, it turns out to have irregular sized connecting nozzles. My plumber who installed the tap has been in the business for 20 years and in his words has "installed hundreds of thousands of taps". He tells me the connecting nozzles (i.e where the hose connects to the water supply) all come in one of two standard sizes. Not this tap that I ordered though. He had to go to three different plumbing supply shops to find the right adaptor so this tap could be fitted. I rechecked the website to see if the connection nozzle dimensions were listed and i didn't see them. Then, once fitted, the water pressure is MUCH lower than it used to be. Given that I paid £235 for a tap I have to say all this has in general been a poor experience. I don't know how much is genuinely the fault of Sinks-Taps.com to be fair though.”

Posted 10 years ago

“Goods advertised were not available and have not yet been received.”

Posted 10 years ago

“Plumber fitted new tap but we noticed it was retaining water after use. The retained water would be suddenly released at infrequent periods - sometimes after half - to one hour. Called back plumber and the only thing he could suggest was replacing the outer filter. This has helped but the tap now runs slowly for a few seconds immediately after turning off. Plumber says this is the best that can be done with tap. This was not a cheap tap and expected better.”

Posted 10 years ago

«
1
2
3
4
5
»

sinks-taps.com is rated 4.7 based on 4,963 reviews