When I bought the tap on line the website indicated it would be delivered in about a week but after a few days, the company mailed me and said due to a delay at the manufacturer the tap wouldn't be ready for a while. Then it all went silent for a while until I mailed them again a couple weeks later.. whereupon they told me there was another delay. Took quite a while to get the tap in the end. THEN, when it showed up, it turns out to have irregular sized connecting nozzles. My plumber who installed the tap has been in the business for 20 years and in his words has "installed hundreds of thousands of taps". He tells me the connecting nozzles (i.e where the hose connects to the water supply) all come in one of two standard sizes. Not this tap that I ordered though. He had to go to three different plumbing supply shops to find the right adaptor so this tap could be fitted. I rechecked the website to see if the connection nozzle dimensions were listed and i didn't see them. Then, once fitted, the water pressure is MUCH lower than it used to be. Given that I paid £235 for a tap I have to say all this has in general been a poor experience. I don't know how much is genuinely the fault of Sinks-Taps.com to be fair though.