I ordered a SinkErator ISE55 as part of the refurbishment of our kitchen, and the scheduling was quite tight. When unpacked on a Friday the plastic connecting trap had been broken in transit. I tried several times to contact the company by telephone, but there was no answer and it seemed evident that no one would be in the office till after the weekend. I then ordered a replacement part from a company that services SinkErators. They were very responsive and it arrived on the Monday, of course at my expense. I accept that parts can be damaged in transit, but I will not order again from a company that neither packs items well nor provides service at a reasonable standard.