Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 14,863 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 14,863 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Simply Wigs 5 star review on 16th February 2026

623

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service First class”

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Thank you Sandra for your great review! Love, SW Team x

“Very good service & nice wigs.”

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Thank you Frances for your kind words, we really do appreciate it. All the best, SW Team x

“Good service. Prompt delivery and beautifully packaged goods”

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Thank you Patti for your wonderful review, we really do appreciate it. All the best, SW Team x

“Really helpful staff, nothing is too much trouble. So pleased I found you!”

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Thank you for your wonderful review! We're delighted to hear you have enjoyed your Simply Wigs experience. All the best, SW Team x

“WOW Absolutely thrilled with my experience at Simply Wigs! From the moment I reached out, their customer service was first-class—so polite and incredibly helpful. I initially bought one hair scrunchie, and it was so amazing that I immediately purchased two more! When I had to return one due to a color mismatch with my hair, the process was seamless. The customer service team made it a breeze, and I received my refund back in my account within just three days. It’s clear that they prioritize their customers and go above and beyond to ensure satisfaction. I can’t recommend Simply Wigs enough! If you’re looking for quality products and exceptional service, this is the place to go.”

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Thank you Angela for taking the time to leave your review, and for recommending us, we really do appreciate it. The customer service team are always going above and beyond for their customers' needs, so we will be sure to pass on your kind comments. You know where we are, if you require any assistance in the future! Love, SW Team x

“I absolutely love the dance wig which I’d been thinking about for such a long time. Simply wigs give amazing service and delivery Thank you so much”

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Thank you Elaine for your brill review! The Dance is a gorgeous style, and we're so delighted to hear you agree. All the best, SW Team x

“Always order from here as they are brilliant service and very helpful”

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Thank you for your brill review, we really do appreciate it. The team are always happy to help, so we're delighted to hear you've enjoyed your experience! SW Team x

“The short hair wig I bought looks lovely. I'd love to see a variety of styles in short haired wigs.”

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Thank you Linda for your brill review, it is very much appreciate it. Please keep an eye on our website, as we have new styles launched every week! All the best, SW Team x

“THey are very in touch with my needs and do everything to ensure I recieve the right product and colour. For the first time it appeared that i had tried a wig on whilst wearing perfume. This was the first time it had been a problem. However,I learned my lesson and they have refunded me for the return, I will continue ussing them for my needs”

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Thank you Angela for your great review, we really do appreciate it. We're delighted to hear you have been satisfied with your Simply Wigs experience! All the best to you, SW Team x

“Spectacular service. My aftercare product order turned up so quickly I was incredibly pleased. Very well packaged too.”

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Thank you Paul for your kind words and custom, we really do appreciate it. We do hope to hear from you again soon, SW Team x

“Always great service”

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Thank you Katie for your brill review! All the best, SW Team x

“continuing great trustworthy service”

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Thank you Myrna for your kind words, we really do appreciate it! Love, SW Team x

“Honestly I cannot fault this company. The most lovely people and they’re so helpful. I would never order from anywhere else. And the added touch of the chocolate in the delivery is lovely, my kids ask me to order all the time so they can have the chocolate! Cannot fault them.”

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Thank you Josie for your brilliant review, we really do appreciate it. We're delighted to hear you have enjoyed your Simply Wigs experience (and the family have enjoyed the chocolate treat!). All the best to you, SW Team x

“Hair loss of whatever cause is so traumatic. Until it happens to you, it is difficult to understand the impact on your confidence, your mental well being, and your lifestyle choices. On exploring hair replacement options, I found Simply Wigs online. I Approached them with tentative enquiries and then booked an appointment to try some wigs I had chosen from their website. Sue was the first person I met who understood how I felt. She treated me with empathy; professionalism and kindness. There is no pressure to buy. Trying different hairstyles and with Sue styling the one I chose to suit me, really changed my mindset about wigs. I followed up with another fitting, and then I recently braved ordering online. Which with the help of Emma, led to yet another hair style this time one I was confident I could unpack and wear. The helpfulness of the whole team at Simply Wigs is exceptional. I feel confident that I can ask any questions, however trivial and get advice about styles, colours and brands. They have great offers on that change monthly and the range of options is huge.”

Helpful Report

Thank you for taking the time to leave such a wonderful review, we really do appreciate it. You are right, going through hair loss can be so difficult, and we are here to help you through your journey. Our shop consultant Sue is fantastic, and she will be delighted to hear you had enjoyed your in-store experience with us. Emma from our Customer Service team is brilliant, and ensures to help her customers in anyway possible. We will be sure to pass on your kind words to them. You know where we are if you require any assistance in the future. Love, SW Team x

“I love my wig”

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That's brilliant news! Thank you for sharing your feedback! All the best, SW Team x

“The downside for me is to have to pay for returns. Given the cost of the wigs. Other than that I love the range of wigs available and the speed of delivery.”

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Thank you Janice for your feedback, we will be sure to pass this onto the relevant team. It is lovely to hear you're happy with the selection of styles to choose from! All the best, SW Team x

“I would like to thank the staff at Simply wigs . As new customer I have really struggled to find my way around the process of finding a wig . I can honestly say that I have found the staff so kind considerate and helpful and so understanding and knowledgeable ,i t's made my experience so much easier, nothing is to much trouble,from asking questions and purchasing items, keeping you updated such a good customer care service., They go that extra mile and you don't feel as if your being to difficult trying to find the right wig . I found that it's made my journey so much easier thank you .”

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Thank you Christine for taking the time to write your review, we really do appreciate it. Searching for a wig online we understand can be so daunting, especially if you're new to the world of wigs! The customer service team are always here to help, so we're delighted to hear you have enjoyed your Simply Wigs experience. You know where we are, if you require any assistance in the future. Love, SW Team x

“As usual excellent reliable service and despatch time”

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Thank you Helen for your excellent review, we really do appreciate it. All the best to you, SW Team x

“Very fast efficient service ..kept informed every step of the process ...already ordered my next wig which was beautifully packaged.”

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Thank you Kate for your brill review, we really do appreciate it. The team do like to make sure all customers are kept informed on the progress of their order! All the best, SW Team x

“I absolutely love my wig it has given me back my confidence again it is a beautiful wig so natural thanks again to staff as my order was done by phone call they were so friendly and helpful outstanding customer care”

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Thank you Maryanne for your wonderful review, we really do appreciate it. It's so wonderful to know that your recent purchase has restored your confidence! We do hope to hear from you again soon, SW Team x

Simply Wigs is rated 4.8 based on 14,863 reviews