Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,635 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,635 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 29th May 2025

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had received the Sage wig which was not cheap and it was not up to standard as their wigs usually were”

Helpful Report

“Absolutely awful. Looked nothing like as shown on the real life models.”

Helpful Report

“Order paid for but never arrived!!”

Helpful Report

“normally i buy always with simply wig . but time by time product quality change . i received my last order completely rubbish . i want to change return . so please return this item .and send me always i buying . please check your syestem if repeat coustoner lookFter and send right product”

Helpful Report

“Completely the wrong colour wasa sent. The description mentioned ashy and blonde neither of which were in the wig. They responded about colour resolution on computers etc but I photographed in daylight and used almost new iMac and you should see from the photo what I mean. They refused to return my postage of £3.95 but 'because I was disappointed' returned the outgoing postage of £1.95 as they have access to a business rate. No need to use them again with that attitude and I found cheaper wigs elsewhere. Foolish decision for them for the sake of £2 as it made me look elsewhere.”

Helpful Report

“I bought the Yanna White Spiral Turban Scarf from Masumi Headwear for £49.00 just before Christmas as I have sadly lost all of my hair and wanted something a little more glamorous for wearing to bed at my son's house. Sadly this was a great disappointment as it was far too small to wear comfotably ( it gave me a headache) as it was so tight and looked awful. The material didn't 'give' at all so I spent hours trying to adapt it for a larger size with padding. A complete waste of money and so disappointing! :(”

Helpful Report

Thank you Carole for your feedback. We're sorry to hear you are unhappy with your recent order. I can see we have been in correspondence in regards to your order. If you do ever find in the future that your purchase is unsuitable, we do offer the 14-day returns service. If you require any further assistance, please do contact us. SW Team

“Not good, product looked not like what o ordered and cannot return because I’m in USA, Totally missed that fine print disclosure☹️”

Helpful Report

Hello Sharon. Thank you for your feedback. We're sorry to hear you have found your order to be unsuitable, and our returns policy was not clear for you. If you do wish to look for an alternative, please be reassured that we are here to help. SW Team

“I have not recent item !”

Helpful Report

Hello Lorraine. Thank you for your feedback. We can see that you have now received a replacement order, due to some unfortunate delays on the parcel getting to you. Many Thanks, SW Team

“Ordered one but never received it”

Helpful Report

Hello Angela. Thank you for your review. After looking into this, we can see that your order was returned back to us as this was not collected from your local delivery office. If you wish to discuss this further, please do contact us on 01484 844557. SW Team

“I was very disappointed with the hair bun scrunchie. It was very small and flimsy for the price that I paid. However the customer service so far was very good. I’ve returned it and am awaiting a refund at present.”

Helpful Report

Thank you Doris for your feedback. We're sorry to hear you found your recent purchase to be unsuitable. I can see you have now been refunded for your order. If you require any assistance in choosing an alternative, we are always here to help! SW Team.

“waited over 5 weeks for poor quality product. Wish I didn’t bother”

Helpful Report

Thank you Nicola for your feedback. We're sorry to hear your order took longer than we initially expected. We do allow our customers 14 days to return unsuitable items for a full refund, as we would not want you to keep anything you are unhappy with. All the best, SW Team

“Firstly I was disappointed not to get any indication on when to expect my wig. I was only contacted after I emailed. Being my first I was very apprehensive. When it arrived it did not look anything like I had ordered. I had to take it to be trimmed (a lot). Still far to bushy for me. I was expecting it to need a trim but everyone who saw it could not believe it was the wig I ordered.”

Helpful Report

Thank you Karen for your feedback. We're sorry to hear you did not have a positive experience with us. Unfortunately we did experience some delays with our suppliers at the time of you placing your order, and we do apologise if the announcements we made were not clear. If you are ever unhappy with a wig you have purchased, we do allow returns from up to 14 days of you receiving your order. Please do contact us on 01484 844557 if you require any assistance in the future, we are always here to help. SW Team

“Returns refused. Unworn!”

Helpful Report

Thank you Kerry for your feedback. As per our returns policy and correspondence, we are unable to accept items back if they appear to have been worn in any way. Please contact our Customer Service team, if you wish to discuss this any further.

“Do order from this company if you don't live there. Very poor product.”

Helpful Report

Hello Helen. Thank you for your feedback. We are incredibly sorry to hear you are unhappy with your recent purchase. If you wish to discuss this further, please do contact us. SW Team

“Not only did the package arrive way late, it arrived despite the shipment tracking faction showing it was still at the customs! Unbelievable.”

Helpful Report

Hello Georgios. Thank you for your review. We're sorry to hear you found there to be delay in your order getting to you. If you do wish to discuss this further, please do contact us. SW Team

“Hardly any hair on product I recieved 😕”

Helpful Report

Thank you Jean for your feedback. We are sorry to hear you are unhappy with your recent purchase. We do allow our customers to return unsuitable items with 14 days of receiving them, for a refund. If you wish to discuss this further, please do contact us on 01484 844557 and we shall do our very best to assist. SW Team

“No thought it was very thin and clip was too small”

Helpful Report

Thank you Susan for your feedback on your recent purchase. We are sorry to hear the hairpiece was not suitable for your needs. If you do require any assistance in choosing an alternative, please do contact us - we are always here to help. SW Team

“I buy 3 time , but iam not happy with strength . . Not very sticky . I order svery sticky . But this one same S I buy before”

Helpful Report

Thank you Shahidazam for your feedback. We're sorry to hear that you are unhappy with your recent order. If you do wish to discuss this further, please do contact our friendly Customer Service team on 01484 844557. All the best, SW Team

“I didn't receive the item when I opened the box there was a chocolate in the box disgusted”

Helpful Report

Thank you Deborah for your review. We can see that you have now managed to source your order. If you have any further queries, please do contact us. SW Team

“I still haven’t received the order and i hope i didn’ t lose the money i already paid.”

Helpful Report

Hello Dana. Thank you for your review. We are sorry to hear you have not yet received your order. I can see that a member of the Customer Service team have been in touch, to provide you with an update. If you do have any further queries, please do call us on 01484 844557, or email us through info@simplywigs.co.uk. SW Team

Simply Wigs is rated 4.8 based on 13,635 reviews