Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,971 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 12th September 2025

634

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I'm happy with the quality of the ponytail hairpiece, it is a struggle to hide the claw clip. Not easy at all.”

Helpful Report

“Haven’t yet received order”

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“Cannot write a review. Still waiting for our wig.”

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“Looks good but no instructions were included.”

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“Customer services staff were lovely and quick to respond. Sadly quite a few wigs I wanted were on back order. The ones I ordered arrived quickly, beautifully packaged but sadly weren’t suitable. Easy procedure to return.”

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“Ellen Willie wigs are not as good as they used to be,the front never lays correct”

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“I was timed out of the last one. It was supposed to be delivered by Royal Mail.”

Helpful Report

Hello Sheila, Thank you for your feedback. I can see that out customer services team have been in touch to help you with this. If you need any further assistance, then please give us a call on 01484 844 557. The SW Team

“Have bought a lot of these over the years but the quality of the hair seems to have dropped which is a shame as they used to be so good!”

Helpful Report

Thank you for sharing your feedback. It can be incredibly frustrating when your order isn't as expected. If you do need any assistance in finding something else, please do not hesitate to contact our team on 01484 844557. SW Team

“I ordered numerous heavy items including shampoo and conditioner. The packaging used was insufficient and the parcel arrived ripped. It was lucky that the contents did not fall out in transit. I would prefer more substantial packaging to be used please instead of a paper envelope.”

Helpful Report

Hello Samantha, Thank you for your review and feedback on the packaging of your order. If you ever have any issues with an order, please do give our customer services team a call on 01484 844 557 so that they can help you! The SW Team x

“It was ok but the quality or wigs isn't that good as its use to be”

Helpful Report

Hello Fozia, Thank you for your review. I am very sorry to hear that you have not been happy with the quality of your recent orders. If you ever have an issue with an order, please do give our customer services team a call on 01484 844 557 so that they can help you! The SW Team

“Not the type of product you can order without seeing or trying on”

Helpful Report

Thank you Brenda for your feedback. If you do require any assistance in your search, please do not hesitate to contact us on 01484 844557. SW Team

“A little disappointing as the hair piece was very sparse and didn’t really do what I wanted it to do.”

Helpful Report

Thank you Linda for your feedback. We're sorry to hear you found your recent purchase to be unsuitable. If you need any tips & tricks on styling, please do let us know! SW Team

“I agree with another reviewer, I find your website on my sumsung phone awful ! Can't get to see the colours, reviews, photos etc. I have bought from you before the website was brilliant, but not anymore. Will.have to try on my laptop.”

Helpful Report

Thank you Jan for your feedback. We're sorry to hear you are having troubles with viewing our site on your mobile. This has been passed to the website team, who will look into this. Thank you, SW Team

“will give a better review when i actually receive my wig as i still waiting for it and hope i get it before this coming saturday”

Helpful Report

Thank you Kevin for your feedback. I can see you had received your order for some Wig Tape on Thursday 10th October. If you wish to discuss an alternative order, please contact Customer Services on 01484 844557. SW Team

“Waited 2 weeks before I chased the order to find it was out of stock This wig was nowhere near as realistic as my last but needed it quickly so had to make do”

Helpful Report

Thank you for your feedback. We are sorry to hear that your experience with us was not as fabulous as we expect. After looking through your notes, I can see we had contacted you the day after you had placed the order, to sadly advise of the 2 week delay. I do however appreciate on this occasion, there was a further delay with manufacturing. If you have any queries on the availability in future, please do contact us prior to placing your order. All the best, SW Team

“Happy with the wig when it eventually arrived. 5 weeks later. I had to chase my order twice. I think if you are aware of a problem with delivery perhaps to let the customer know as I was on the verge of cancelling.”

Helpful Report

Thank you Maria for your review. We're delighted to hear you are happy with your recent purchase! After looking through your notes, I can see we had originally notified you of a slight delay on your order. However I do apologise this was the case. If you require any assistance in the future, please do not hesitate to contact us. SW Team

“Customer service on phone was great with immegen. Happy with product and colour. Wish the prices of synthetic wigs and enhancers were not so steep though.”

Helpful Report

Thank you Nur for your brill review, we really do appreciate it. If you do require any assistance in choosing an alternatives, please do contact us on 01484 844557. All the best, SW Team

“Prompt delivery however 1 of the conditioners purchased had leaked!”

Helpful Report

Thank you Annette for your feedback. We're sorry to hear one of the conditioners had leaked in transit. I can see that a replacement conditioner is now on its way to you. If you have any queries in the future, please contact Customer Services on 01484 844557. SW Team

“Well if I am perfectly honest it’s not the best Tress wig I have ever had it seems a lot thinner”

Helpful Report

Thank you Vanessa for your review. We're sorry to hear you have found your recent purchase to be unsuitable. If you wish to discuss this further, please contact the Customer Service team on 01484 844557. SW Team

“I purchased a Christine sun cap. Delivery took a bit longer than expected, but good communication helped. The hat arrived, beautifully wrapped. The label stated “grey” as ordered, although the colour seems more beige to me (?). However the shape is great, kept the sun off during recent trip to Italy, so I’m happy!”

Helpful Report

Thank you Sarah for your review, it is very much appreciated! We are delighted to hear you are happy with your recent purchase. Colours can sometimes vary comparing from the website to real life, but of course any queries you have you can contact us :) Hope to speak with you again soon, SW Team

Simply Wigs is rated 4.8 based on 13,971 reviews