Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,771 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,771 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent and Prompt service”

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Posted 1 year ago

“Really EXCELLENT! Delivered everything. Great communication for traffic delay. I HIGHLY RECOMMEND!”

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Posted 1 year ago

“First class great communication all the way Chaise lounge arrived in perfect condition Great value service , highly recommend this company and would definitely use again Don’t hesitate just let them take the hassle of collecting and delivering, very nice , friendly gentleman who delivered Thank you”

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Posted 1 year ago

“I had to urgently rebook a delivery after the original driver cancelled last minute and then stopped responding entirely. Thankfully, the new driver I found was excellent — responsive, professional, and handled the urgent delivery flawlessly on short notice. Shiply, however, has been a massive letdown. Their phone lines are disabled, and the only support option leads to a decades-old-looking ticketing system that promises a reply within 6 hours. It’s now been 21 hours since I submitted my ticket — at least over 8 business hours — and I’ve still heard nothing. I don’t understand how a company that facilitates time-sensitive deliveries can offer zero customer support outside standard office hours — and even during those hours, doesn’t seem to respond at all. I’m now left wondering whether I’ll ever get my deposit back for the original delivery, let alone any compensation for the extra cost I had to pay to rebook last minute. Extremely disappointed. What is the point of Shiply? Might as well respond to ads in the paper for all the support they seem to provide with the process.”

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Posted 1 year ago

Hi Neil, Thank you for your review, and I’m sorry to hear about the experience you’ve had, especially during an urgent delivery situation. We’re glad your second driver was reliable, but we completely understand how frustrating it is when your original provider cancels and support feels out of reach. We no longer offer phone support, and all assistance is now provided via email to ensure proper documentation and follow-up. To get help, email our team directly at support@shiply.com. Our team has now processed your refund. Thanks for your understanding and patience. Kind Regards, Anne

Posted 1 year ago

“Hello was so wonderful..highly recommend”

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Posted 1 year ago

“Top, immer gerne wieder, hatte bis anhin immer gute Erfahrungen”

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Posted 1 year ago

“Professional attitude and service offered when they remove the piano. Very lovely staffs both in delivery process and communication. Happy to recommend to anyone needs similar support.”

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Posted 1 year ago

“Sehr freundlich und zuverlässig. Der Fahrer ist sehr nett und kommuniziert sehr gut auf Englisch. Ich würde diese Firma jedem empfehlen.”

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Posted 1 year ago

“Alles super gelaufen, hier passiert wirklich etwas. Habe viele Angebote bekommen und bin nicht entäuscht worden.”

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Posted 1 year ago

“Die Vermittlung hat super geklappt”

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Posted 1 year ago

“Thanks For the delivery”

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Posted 1 year ago

“My driver was awesome! Communicated well and delivered a couch in same day service. Recommend for sure!”

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Posted 1 year ago

“Extremely fast response to request for quotes. Unfortunately, i had no idea how much it would cost to ship a very used 10ft x 10ft rug to my grandson and most quotes were $400-500. Way more than i expected. Follow up by Shipley when i clarified the size of the rug i was shipping was also very fast. I will definitely keep Shipley in mind if i ever need something shipped which is more valuable!”

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Posted 1 year ago

“Shiply ist eine Plattform, die sich um nichts kümmert oder verantwortlich fühlt. Als Kontaktanbahnung ganz nett, aber überzeugend ist Shiply nicht”

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Posted 1 year ago

“Bin wie immer sehr Zufrieden! Auch wenn es Probleme gibt, Shiply kümmert sich umgehend. Daumen hoch!”

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Posted 1 year ago

“Jim did a great job, for the first contact to the delivery. Keeping me informed and updated until he delivered to my house. I will definitely use Jim again . Thanks ... Dee”

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Posted 1 year ago

“Verry easy!”

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Posted 1 year ago

“Thank you! Shiply has been very helpful. Much appreciated!”

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Posted 1 year ago

“Es war alles prima,vielen Dank!”

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Posted 1 year ago

“Very please and excited to have found you.”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,771 reviews