Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,388 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,388 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For a legitimate business providing a legitimate service, they sure do take advantage of people. Not just the folks looking for a shipper, but more so to the shipping companies themselves. I assumed the deposit to secure the transport company and accept contract, was just that, a deposit in good faith to the transport company. Remaining balance due at delivery. I also assumed the $150.00 service fee was for using the Shipley web based services. I had no issue paying it. Until I found out the deposit is the amount Shipley upcharges to the quote from the shipper/broker. Save yourself 20-25% and search out shipping companies yourself, then contact them directly. I completely understand everyone has to make a dollar, but to gouge the customers, not be truthful about charges is just shady business practice. As well as taking money out of the shippers pocket by forcing them to bid so low they barely break even due to Shipley's upcharging practices.”

Helpful Report

Posted 2 days ago

Hi, Thank you for your feedback, and I apologise for any confusion regarding our pricing. To clarify: the deposit paid when booking goes to Shiply as a service fee, not to the transport provider. This is how we cover platform costs and support. The remaining balance is paid directly to the transporter, as agreed in your quote. We do not mark up or alter transporter quotes — they set their own prices. If a transporter chooses to bid lower, that’s entirely up to them, and they’re aware of the platform fee structure before quoting. We strive to be transparent about our commission structure and understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Steve

Posted 11 hours ago

“Useless courier business - to be avoided”

Helpful Report

Posted 3 days ago

Hi Jonathan, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 days ago

“DO NOT USE THIS SERVICE. Despite having all the details of the job - dimensions, weight etc. they arrived THREE HOURS LATE to the collection point and then refused to take it because it was TOO heavy. They had all the information and this was never raised, even thought I had been clear about the job and what was being collected. APPALLING SERVICE. UNHELPFUL, LATE, DO NOT TAKE RESPONSIBILITY.”

Helpful Report

Posted 3 days ago

Hi Chris, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 3 days ago

“Would not recommend them! when something goes wrong their insurance policy wont protect you”

Helpful Report

Posted 6 days ago

Hi Filip, I’m really sorry to hear you had a disappointing experience with the Protection Plan. While we understand how frustrating it can be when things don’t go as expected, our Protection Plan does have specific terms and conditions, including reporting timeframes and verification requirements. You can review the full policy here: https://www.shiply.com/protection-plan-terms If you believe your claim was handled incorrectly or would like us to take another look, please don’t hesitate to email us at support@shiply.com. We’d be happy to help. Kind Regards, Megan

Posted 6 days ago

“I recently was going to use this company to pick up a truck to deliver. The person on the other end decided to not sell the vehicle. I put a request in for my deposit refund and my phone number. A representative did call as soon as I said refund was needed, she said she call back. I've never heard back and I've not recieved my refund and there's no number to call them. Lesson learned if you don't got a phone number to call don't use them. I've asked around and others say they are well known for that and if your car gets damaged I hear they don't respond to any of that either. I didn't wanna leave this review but since no communication and after all the bs I'd stay away from this company! If I could get a refund I'd be a lil more happy!!!!! It's been 3-4 weeks know since I have sent request emails ect”

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Posted 1 week ago

Hi Brent, Apologies for the delay and the frustration caused. Please note that we no longer offer phone support, and the best way to get help is by emailing support@shiply.com. Our team aims to respond to all enquiries as quickly as possible. I can confirm that our team has now processed your deposit refund. If you require any additional assistance, please don't hesitate to email us at support@shiply.com. We’re here to help. Kind Regards, Megan

Posted 6 days ago

“I would not recommend this service. Communication between the drivers, dispatchers and myself was very difficult. The pickup time changed three times always at the last minute and the drop off time changed numerous times as well. Additionally, the delivery driver did not do the drop off check list and forged my signature. Be sure you are checking everything and signing for yourself once your item is delivered.”

Helpful Report

Posted 1 week ago

Hi Katie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 week ago

“To be clear, this review is about the process and not delivery itself. Having options is great, but the entire point of using a site like this is to simplify things on the users end. I signed up hoping to have a reasonable number of options with quotes. In the span of fifteen minutes, my email was flooded with nearly FOUR DOZEN emails, over half of which were just them asking for more information. Suggestions: include a few more selections to help limit the questions from shippers (e.g. home/business for pickup and drop of) and maybe give options to limit how many will contact you. As I'm typing this, even MORE emails are coming in, including second and even third follow up emails from shippers pressing for info.”

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Posted 1 week ago

Hi, Thank you for your feedback, and I'm sorry to hear the quoting process felt overwhelming. We understand that receiving a high volume of emails can be frustrating, especially when you're just looking for a few clear options. Your suggestions about adding more filters and limiting contact volume are really helpful, and I’ve shared them with our team for review. In the meantime, you can adjust your notification preferences or opt to view and manage quotes directly from your Shiply inbox to reduce email volume. If you’d like help with this, just reach out to us at support@shiply.com. Kind Regards, Steve

Posted 1 week ago

“Ripped me off. Had to cancel job only 10 months after booking it and would not refund.”

Helpful Report

Posted 2 weeks ago

Hi Neil, Our team has already processed your refund. If you haven’t received it yet, we recommend checking with your payment provider or bank directly, as it may take a few business days to be reflected. If you have any other concerns or need further assistance, please contact us at support@shiply.com. Kind Regards, Megan

Posted 1 week ago

“I had to urgently rebook a delivery after the original driver cancelled last minute and then stopped responding entirely. Thankfully, the new driver I found was excellent — responsive, professional, and handled the urgent delivery flawlessly on short notice. Shiply, however, has been a massive letdown. Their phone lines are disabled, and the only support option leads to a decades-old-looking ticketing system that promises a reply within 6 hours. It’s now been 21 hours since I submitted my ticket — at least over 8 business hours — and I’ve still heard nothing. I don’t understand how a company that facilitates time-sensitive deliveries can offer zero customer support outside standard office hours — and even during those hours, doesn’t seem to respond at all. I’m now left wondering whether I’ll ever get my deposit back for the original delivery, let alone any compensation for the extra cost I had to pay to rebook last minute. Extremely disappointed. What is the point of Shiply? Might as well respond to ads in the paper for all the support they seem to provide with the process.”

Helpful Report

Posted 2 weeks ago

Hi Neil, Thank you for your review, and I’m sorry to hear about the experience you’ve had, especially during an urgent delivery situation. We’re glad your second driver was reliable, but we completely understand how frustrating it is when your original provider cancels and support feels out of reach. We no longer offer phone support, and all assistance is now provided via email to ensure proper documentation and follow-up. To get help, email our team directly at support@shiply.com. Our team has now processed your refund. Thanks for your understanding and patience. Kind Regards, Anne

Posted 2 weeks ago

“Paid for services never rendered and left me in a bad situation. Still trying to recover my money. I Will never use Shipley or x pert trans.”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 2 weeks ago

“The driver threatened me and stole my items. The “company” I chose through Shiply were not the people who completed the delivery, they just booked another driver. He badly damaged my items and the walls of the gallery, then threatened me and stole my stuff, now asking for more money to return the items. Shiply haven’t even responded to my messages and there’s no way to contact them urgently to report anything. WILL NEVER USE AGAIN”

Helpful Report

Posted 2 weeks ago

Hi Emma, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 2 weeks ago

“Booked a service after hours of research, and their provider then jacked up the delivery by 40% due to their 'human error' after we agree contracts. I expect Shipley to use reputable relaible providers. Made compaint to Shipley and hear nothing from them all day to resolve this.”

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Posted 3 weeks ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 2 weeks ago

“Just want to say how upset I am over this service. They turned up late at 10.15pm to collect, damaged my carpet and property on collection. They delivered 2 days later than agreed on chat Promised me they would protect the sofa with blankets and straps, instead they delivered unprotected and upside down with marks and damage. This was a return to a sofa shop for me to get a refund. This has cost me alot of money and damage. Seriously take a note of the bad reviews and do yourself a favour and don't use these people.”

Helpful Report

Posted 3 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 weeks ago

“Keine Rechnung für die "Gebühr" für shiply zu bekommen. Nur für den Restbetrag von dem Versandunternehmen. Auch beim Kundenservice keine Antwort! Schwarzarbeit im großen Stil? :D”

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Posted 3 weeks ago

“The haulier has stolen the goods”

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Posted 3 weeks ago

Hi Josh, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 3 weeks ago

“First company said $700 & weeks in advance told me they could meet date . Called and whoops &800 & can’t be there when you requested. I found Big Fish Co who promised delivery on 5/29 and $800. Ended up not delivering till 6/2 and cost me over $300 to rent a car till delivery, This whole industry should be.looked into by the government as systematic broken promises”

Helpful Report

Posted 3 weeks ago

Hi Joseph, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Please make sure to confirm all important details, such as timing, pricing, and expectations, directly with the transport provider before accepting a quote to avoid future issues. If you are disappointed with your transport provider, we encourage you to leave a review on their Shiply profile so other users can be more aware of your experience. If you need help with anything else, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 weeks ago

“After I put down deposit, no one contacted me at all. I have tried to call them several times. NO luck.”

Helpful Report

Posted 4 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John

Posted 4 weeks ago

“Delivery made via the following company: mz1116 . Driver due at 7pm, showed up at 11pm. No updates. Only at 10:30 One person texted me when I was already I my bed announcing he was arriving in 30 minutes. I paid someone to help load for 3 hours — wasted. Left alone at night to move furniture. Driver was polite, but the company is disorganised and unprofessional. The company owner initially asked me to pay into her personal bank account, which I consider a serious irregularity. I insisted on receiving an invoice and paid into the business account instead. This was unprofessional and unacceptable. Avoid this service completely and be extremely careful.”

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Posted 4 weeks ago

Hi Sally, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 weeks ago

“First issue, I was given a final price but had to pay three separate recipients. The driver would only accept cash. AEX was constantly calling or texting me to arrange the pickup, and canceled multiple times. They were very assertive if I was not able to reply to that you text immediately, and interrupted meetings. I expected a covered motorcycle and transport, the driver was never told that information, and my vehicle showed up filthy.”

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Posted 1 month ago

Hi Rick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“I have asked to be removed from their program... The cost of shipping was much too high. I denied their offer and terminated my free introductory subscription... they wanted me to pay 20 dollars to cancel my 'FREE ' Subscription. The people I talked to were very helpful but thier prices were very high and they want to charge you to leave.... I don't think so. I would use another shipping company, in fact I did and they were substantially less.”

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Posted 1 month ago

Hi Dave, Thank you for your feedback, and I’m sorry to hear about the confusion. Just to clarify, Shiply does not offer any type of subscription service. If there were any terms or charges related to a subscription, these would have been set directly by the transport provider you were in contact with. We recommend discussing those details with them directly. If you need further help or clarification, feel free to email us at support@shiply.com. Kind Regards, Megan

Posted 1 month ago

Shiply is rated 4.5 based on 45,388 reviews