Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“I've been charged twice for the same service !!!!”

Posted 1 week ago

Hi, Sorry to hear about this. I completely understand how worrying and frustrating it must be to see two charges for the same service. In most cases, duplicate charges happen when a booking is attempted more than once or if there’s a delay in payment confirmation. Please email us at support@shiply.com using your Shiply-registered email address so our team can check your payment records and resolve this for you as soon as possible. Kind Regards, Steve

Posted 1 week ago

“The website provided a number of quotes, and collected a referral "deposit" up front but provided no other support. I selected a company to pick up my vehicle but they just contracted out to a driver that was late twice. Then was charged $100 above and beyond the quoted to get another driver to pickup and deliver the vehicle.”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John

Posted 1 week ago

“Cancelled 5 mins before he was due to collect, would not answer the phone and refused to give another date, obvious his other “backload” had cancelled as we are in Somerset so not on his usual path, huge inconvenience to us and highly recommend you avoid this guy, I’m not the only person to have problems with him”

Helpful Report

Posted 2 weeks ago

Hi Paul, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 1 week ago

“Shiply is a terrible value and should be avoided at all cost.”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 2 weeks ago

“Still waiting on shiply support to respond to me. They say 6 hours. It didn't happen Thursday, or Friday, and probably waiting until Monday now. First shipper was an obvious scammer and I reported them. Shiply claimed to remove them and let me to my vehicles again. Second shipper sent a truck that broke their winch trying to load. I had to remove my winch from my trailer and strap it down to his trailer to unhook and remove my vehicle. Second driver arrives 4 hours late without a winch the next day. He wasn't equipped. Shipping company kept saying pay me and no one has picked up a car. Second guy tried using a come along. Driver left telling company he left due to me yelling at him. I didn't even talk to him. He didn't speak English. He left due to not being equipped. I was then told it would be another day or so for another driver and I just canceled the shipper. Too much incompetence. I went direct with a shipping company and they were thousands and I said thousands cheaper that the bids on shiply. The brokers on shiply are all scammers. I would not recommend”

Helpful Report

Posted 3 weeks ago

Hi Mike, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 weeks ago

“Have waited 11 days since I originally contacted them for a shipper. I accepted a bid and paid and to date my trailer still has not been picked up. I cannot contact Skyline Transport because they either dont answer or do not respond to my texts. I specified I had a timeframe in which this must occur and that deadline has passed. Im now trying to cancel the delivery since they failed to pick up when they said they would. I will never use this service again as this is the 3rd attempt with 3 of shiplys transporters who failed to show to pick up. I do not recommend using shiply or any of the transporters they recommend as they apparently dont check to see what the reliability of the company is before they set you with them. Cancel my shipment and refund my money NOW!”

Helpful Report

Posted 4 weeks ago

Hi Joyce, Sorry to hear about your experience. I completely understand how frustrating it must have been to face repeated delays and missed collections. Our team has already responded with instructions to confirm your cancellation so we can process your deposit refund. Once we receive your confirmation, we’ll verify the details and issue the refund promptly. If you need any further help completing this step, please email support@shiply.com and we’ll be happy to assist. Kind Regards, Steve

Posted 4 weeks ago

“Driver showed up with car and refused to release- demanded only FULL payment saying the CC was only a hold deposit and would be released”

Helpful Report

Posted 1 month ago

Hi Steve, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 month ago

“Two dozen bids within minutes but the shipper I chose —Villeroy—was poor on communication and still had not picked up my furniture 10 days after they agreed to do so. Customer service agent does not tell the truth, tells you what he thinks will get you out of his hair. Will never use Shiply again.”

Helpful Report

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 month ago

“Absolutely useless! Failed to deliver on agreed day, reschedule at very short notice then only delivered half of the delivery! No apology No compensation No nothing! AVOID!!! Oh and very prompt to commence chasing you for balance payment before they even deliver it to you!”

Helpful Report

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Two months, broken TV, and zero resolution — Shiply’s insurance runaround My wife and I moved from London to Stockholm on 13 August and booked a mover via Shiply. Our TV arrived broken and completely dead, with additional damage to an Xbox and a trophy. Before booking, we confirmed there was insurance “up to £3,000” associated with the job. After delivery damage, Shiply rejected our claim on 1 September, citing their Protection Plan “UK-only” clause – this wasn’t highlighted to us when questioned about it, even though our shipment was international and we had been told to expect insurance cover via the transport provider. On 3 September, Shiply wrote that they had “clarified things with the Transport Provider” and that the provider should open a claim with their insurer (JOVE is apparently the name of this provider) “as soon as possible.” That sounded promising, but since then we’ve had repeated chasers from us and from the courier with no substantive progress. Through late September and mid-October, both we and the courier emailed Shiply asking for updates; the courier even noted “No contact from Shiply or Jove”. As of 15 October (two months since damage), Shiply has stopped responding, and we remain out of pocket for a replacement TV. Why this matters: We booked through Shiply in good faith and verified insurance would apply to this job (quoted “up to £3,000”) When damage occurred, Shiply first pointed to a UK-only Shiply Protection Plan that we weren’t told about when we questioned the insurance prior to booking instead of helping progress the provider’s insurance they referenced themselves Shiply later said the provider would raise a claim with a provider called JOVE, then went silent, despite multiple follow-ups from both us and the courier. We’re posting this review in the hope Shiply finally owns the process, coordinates with UK Euro (our transporter) and JOVE, and resolves our claim promptly. At minimum, we expect Shiply to confirm the insurance route they themselves identified and ensure the claim is processed without further delay.”

Helpful Report

Posted 1 month ago

Hi Joseph, Sorry to hear about the difficulties and delays you’ve faced. I completely understand how frustrating it must be to have your belongings damaged and to wait this long for a resolution. To clarify, Shiply’s optional Protection Plan applies only to UK domestic shipments. For international deliveries, coverage is provided directly by the chosen transport provider, and any claims must be made through their insurer. In your case, UK Euro would need to progress the claim with their insurer as originally advised. We’ve now connected the transport provider directly with Jove's claims department to help speed up the process. If you need any further updates or assistance, please email us at support@shiply.com, and our team will ensure communication continues smoothly. Kind Regards, Steve

Posted 1 month ago

“Had a terrible experience with Shipley. Agreed to a price/contract, when my vehicle was delivered the driver demanded more money than was agreed upon or would not let me have my vehicle. Shipley has done nothing to help and has stopped responding to emails.”

Helpful Report

Posted 1 month ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 month ago

“Very bad service, after agreed the deal and paid then the driver started make story that’s too busy then will be delivered within 14 days but I told him that was urgent and I need it next day then I tried to be patient and kind and asked him to do it ASAP then he started another story about the parcel weight and wanted to make deal outside Shiply deal to get more money or I have to wait 2-3 week to do the job then I asked if I reject that can he give me the money back but he just said to ask Shipley company for that then left, So avoid to deal with this driver and be careful as he not trusted and just time waster”

Helpful Report

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 month ago

“Unflexibel beim Abholtermin. Abholung nur an dem von Shiply vorgegebenem Tag möglich. Ein Termin, den der Kunde wünscht, ist nicht möglich. Äußerst kundenunfreundlich. Unfreundliche Kommen.”

Helpful Report

Posted 1 month ago

“Zero notifications prior to arrival, would not support customer who entered agreement with a mover that would not deliver upstairs because they were paid too little despite the $1200 short and minimal piece move.”

Helpful Report

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Do not use this service !!!! And certainly do not pay for any extra insurance either they damaged a sideboard 3 weeks ago and then said well it’s cosmetic … the whole top needs re sanding and polishing and looks terrible .. it was delivered in the van with no protection and stood up on its end and not its feet … drivers couldn’t even speak to me as they didn’t speak English and frankly didn’t care … ive complained But no one cares from delivery company nor Shipley”

Helpful Report

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 month ago

“Very poor experience, I received damage good and after a month still no resolution. Communication response times are 5-7 days. Not good enough”

Helpful Report

Posted 1 month ago

Hi Mike, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Horrible service. Horrible communication. I believe I was lied to when I asked where I could file complaints and was given some strange gmail email address. Asked for a name and was avoided given one. Finally managed one. Asked to speak to a manager wasn’t given one. Didn’t show up on the day they said. Then the next day showed up at a time that was outwith their own timeframe. Then to top it off when a negative feedback was given by the recipient, he was asked to remove it. Unbelievable. Avoid at all cost!!”

Helpful Report

Posted 1 month ago

Hi Emiel, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Oh Shiply takes their fee fast - but now decides to 'close out' a booking very quickly (yes it takes a while to match up suitable day/times for both collection, delivery AND from the transporter too) but Shiply expects you to relist again after they close the active and paid for listing, which of course would trigger yet another fee to them, plus one would lose the booked courier too! Also Shiply has a new scheme, 'add-on' insurance, which isn't needed as the courier has their own cover. My advice, if you have a good courier just use them again directly - cheaper and far less hassle than using this site! Shiply used to be very good - but of course these folks can never leave ANYTHING that works well alone, and now it's wrecked!”

Helpful Report

Posted 1 month ago

Hi, Sorry to hear about your frustrations. I completely understand how disappointing it must have been to feel that your booking was closed too quickly and that you might lose both your courier and fee in the process. To clarify, Shiply only charges the initial service fee once a provider is accepted. Listings can sometimes close automatically if no progress is made within a set timeframe. If this happens and you still wish to proceed, our team can help by either relisting your job or arranging a deposit refund, so you won’t be left paying twice. Regarding coverage, Shiply offers an optional Protection Plan for added peace of mind; however, you are always free to rely on the carrier’s own coverage instead if you prefer. If you’d like us to check your case in detail, please email support@shiply.com with your booking information, and we’ll be happy to assist. Kind Regards, John

Posted 1 month ago

“They do not properly vet the carriers and if you have an issue, it's all on you. First carrier never found a driver and second one changed payment terms AFTER they had my vehicle in their possession. I had to pay by credit card for my company, but they had "issues" with their Stripe machine for days. Texts and calls all weekend trying to get their cash. I had to jump through hoops to get a cashier's check so they would drop the vehicle for my company. When I told Shiply during the process, they didn't care. Only support through email too - so you will get no help over the weekend. It was between me and the shipper. NEVER AGAIN!”

Helpful Report

Posted 1 month ago

Hi Lynda, Sorry to hear about your experience. I completely understand how upsetting it must have been to deal with changing payment terms and the stress of trying to release your vehicle. To clarify, Shiply only handles the initial service fee; all other payments are made directly to the transport provider. This means we cannot refund or intervene in those transactions, but we can assist by helping you contact the provider directly. If you would like us to relist your vehicle with a new provider or process a refund of your Shiply deposit, please email us at support@shiply.com with your booking details, and we’ll be happy to help. Kind Regards, John

Posted 1 month ago

“Appalling service - driver from PLM-Transportation never turned up (twice). I have asked for my money back and had absolutely no response. Don't use these people...have gone to National Carriers instead - excellent service and very professional.”

Helpful Report

Posted 1 month ago

Hi Michael, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews