Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“Pick up should have been 2-4 but arrived 6:30. two and a half hours late because of a flat tyre. Not good for a delivery firm. I had the option to change day but I lived 2 hours away so not feasible to go another day. I also had to arrange extra care for family member.”

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Posted 5 hours ago

“Here is my experience with Shiply and Quickolog. I received dozens of quotes, chose the provider with near 100% positive reviews. Once I accepted the quote the price went up. Contractor sent me several messages prior to scheduling the shipment. They specific a 1-5 business day scheduling durning which I received a call from someone , not from Quickolog, requesting a confirmation email, of which I never received. He seemed confused said he would try to do more research. I then sent a message to Quickolog for clarification and details- no response. I called the number provided, no response. I emailed Shiply, they opened a ticket and sent an urgent message to Quickolog, but still no response. I informed Shiply via email I was not comfortable working with Quickolog. They went ahead and canceled the order and I began getting quotes again, including one from Quickolog -WTF!. A day later I received a cryptic text message thinking it was s scam I ignored it. Called the origin location a day later and found out the unit was picked up the day before. It arrived that afternoon without any communication. Poor management of brokers, clunky interface, poor/no communication. Shiply please manage your broker network better.”

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Posted 2 days ago

Hi Dennis, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 day ago

“Katastrophe. Ich habe einen festen Termin bekommen . Habe alles geklärt und nun kam nichts zu Stande . Ich stecke selbst in Zwickmühle da ich unter Zeitdruck stehe . Wollte erst euch weiter empfehlen , aber nach so einer Aktion , werde ich das sicherlich nicht machen .”

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Posted 1 week ago

“Pkinkhouse is a scammer and fraud”

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Posted 1 week ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“We agreed on date for pickup it had to be picked up by. They said no problem 1-6 days. It’s been over two weeks and my item was still not picked up. Still today nothing and no response. Don’t book them. They will tell u anything to get the booking but the. Just give you excuses why they can’t do thier job. Don’t use them. Find any other company”

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Posted 1 week ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 week ago

“the price to the trucker ,rapid transport kings paid separately was $750.00 . bha logistics service fee was $191.10 shiply protection plan,booking deposit and service fee was $ 370.00 i understood the shiply fee to be $90.00 so i paid $561 in fees for a $750.00 haul . i will not be using shiply again owner of northeast millwork corp.”

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Posted 2 weeks ago

Hi Peter, Sorry to hear about your disappointment with the costs. I understand how frustrating it must have been to feel that the fees were unclear or did not meet expectations. To clarify, Shiply only charges the initial service fee and any optional extras, such as the Protection Plan, at checkout. Any further charges you mention (such as from BHA Logistics) would have been separate to Shiply and arranged directly with the transport provider. If you still need assistance with your listing, please reach out to us at support@shiply.com, and our team will be happy to help. Kind Regards, Steve

Posted 1 week ago

“If I there was anything below 1 I would give the driver that. Minutes before pick up he sends a message via shiply that his van broke down. He s very rude and has not empathy. I am supposed to vacate this place and now I am stranded. The prices other van man are charging because I need a van like now are very high. He could even call yet he has my number. He said, " am I supposed to carry your stuff with my head?? What a very rude man. I would like to be refunded!!!!”

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Posted 2 weeks ago

Hi, Sorry to hear about your experience. I completely understand how stressful and frustrating it must have been to be left stranded at the last minute, especially when you needed to vacate your place. Transport providers on Shiply are expected to communicate properly, treat customers with respect, and refrain from using the language you describe. We take reports of rudeness and failed collections very seriously and will investigate the provider involved. Regarding your refund request, Shiply only collects the initial service fee through the platform. If you’d like us to review this and arrange a refund of your deposit, please contact us at support@shiply.com with your booking details. Kind Regards, Megan

Posted 1 week ago

“If I could give this company no stars I would have. After making me wait for over 5 hours, Laurel and Hardy turned up, looked at the pool table to collect, scratched their heads, took pictures, scratched a bit more, then advised me the van is full! Brilliant. Now here I am again with another four hour waiting window. Do not use this shower of a company.”

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Posted 2 weeks ago

Hi Raj, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 2 weeks ago

“Sehr langsame Bearbeitung bei (7Tage)Bankeinzug. Paypal wird nicht angeboten! Serviceanfragen werden nur unzureichend beantwortet”

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Posted 2 weeks ago

“PegasLogix failed to pick up our items. They failed to communicate that they would not be arriving at any time during the agreed upon day, despite numerous attempts to reach them about our delivery window. We are now forced to find last minute alternative shipping arrangements. We need a refund of our deposit, which they also failed to confirm they are providing.”

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Posted 3 weeks ago

Hi Ginette, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 2 weeks ago

“Found Cheap Auto Transport through your platform. Paid 51 dollar reservation fee as requested. Peter at Cheap Auto Transport demanded I venmo 250 dollars to a driver BEFORE they would even come to my vehicle! I refused, Cheap Auto Transport agreed to refund my fee but now refuse to do so! Absolutely terrible experience! Your platform states COD several times? Don't use this company ever!”

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Posted 3 weeks ago

Hi Edj, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. We advise not to pay transport providers upfront on our platform if they are less than six months old to avoid such issues. As for your deposit, our support team can assist in reviewing this and ensuring the appropriate action is taken. Please contact us at support@shiply.com with your booking details so we can look into this further. Kind Regards, John

Posted 2 weeks ago

“Daylight robbery! They damage my package making it unusable and then refused to honour the insurance I took out. Absolutely dreadful communication from them also. Very upsetting and stressful! They owe me £650 Avoid avoid!”

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Posted 3 weeks ago

Hi Andrew, Sorry to hear about the damage to your package and the difficulties you faced afterwards. I completely understand how stressful and upsetting this must have been for you. Transport providers may have their own coverage, and we always recommend that customers confirm the details directly with them before booking. In addition, Shiply offers an optional Protection Plan at checkout for added peace of mind, which is separate from any provider coverage. If you believe your claim was not handled properly or you’d like us to review this further, please contact us at support@shiply.com with your booking details, and we’ll be happy to assist. Kind Regards, Anne

Posted 3 weeks ago

“ln Teilen bei der Auftrasgsverwaltung eine Katastrophe Man muss sich alles zusammensuchen und findet vieles nicht oder ist unzureichend erklärt. Wieso ist die Kommunikation zwischen Auftraggeber und Auftragnehmer unterbrochen, wenn eine Zahlung noch nicht eingetroffen ist? Ich müsste meinem Gegenüber dazu was mitteilen. Wieso schreiben sie, man soll auf "diese Nachricht antworten ", wenn es eine noreply ist? Nur 2 Beispiele.”

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Posted 4 weeks ago

“Shiply is breaking German law. I have booked a car transport service. The service provider could due to an engine break down not provide the service. I lost my previously paid money because of illegal rules from Shiply. Creating a ticket and explaining the case does not lead to any change of the situation. That means to me that Shiply is handing over all risk to the customer! I strongly recommend not to use such a platform...”

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Posted 1 month ago

Hi Karsten, Sorry to hear about your experience. That is not the level of service we like to see on the platform. Transport providers on Shiply are independent businesses and are responsible for fulfilling the bookings they accept. If a provider is unable to carry out a job, customers should not be left at a loss, and we will always review cases like this carefully. Please contact us at support@shiply.com with your booking details so we can investigate further and see what can be done to assist you. Kind Regards, Megan

Posted 3 weeks ago

“Kein Kontakt kein Deutsch nach4 Tagen immer noch keine Rückmeldung Anzahlung wird auch nicht bearbeitet der Service hat sich deutlich verschlechtert wenn man das überhaupt noch Service nennen kann”

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Posted 1 month ago

“My experience with Roads captains America was awful, they delayed my pickup which was supposed to happen between as early as 8/8 and NO LATER than 8/12 because of home possession by new owners, until 8/14 because they didn't even start to schedule pickup until 8/13. Their communication lacked at all times, I even reached out 3x after 8/8 to prompt them along and just kept getting told 'they'll confirm once they schedule a driver' knowing full well my car HAD to be picked up no later than 8/12. I had to arrange to leave the car somewhere else, drive it there before we started our move across the country. Roads captains America then offered me a small discount (not even 5%) but didn't communicate that to the driver, whom then wouldn't release my car to me UNLESS I PAID HIM CASH ON THE SPOT. Roads captains America also confirmed with me that paying by venmo was acceptable since I have just moved States and whom I bank with doesn't exist in Tennessee. So I had to ask a family member to withdraw cash for the driver to release my car to me. I tried calling shiply and was told to call roads captains America directly, which I did, but also couldn't couldn't get a hold of anyone. Do not use this company.”

Helpful Report

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“I chose this company over many others due to their positive reviews. However, my experience was the complete opposite. 3 days went by before they found a driver. They rushed me to send information over to driver, but I could not give driver information without first having a certificate of insurance and sending in the waiver of liability with hired company name (they did not have this information yet, since dispatch didn't find a driver.). Once driver received information, they mentioned driver turned it down after not being able to make an appointment after 3 PM. Later that evening (after 6:30 PM), they claimed to found another driver and needed the SAME information I've emailed them. I send it, but they forward me a certificate of insurance of the driver from April 2025 (although policy effective date showed current, the certificate of insurance date should always be the date you request. Driver's insurance could have cancelled by then and using the same COI. Sure enough, I looked FMCSA and it was showing pending cancellation). However, they called and ensure me driver insurance was active and vehicle would be picked up today. I follow-up with them from 11 AM-1PM since we're now on the 4th business day. No information that driver picked my vehicle up. After I request cancellation of service, the manager learned driver had unexpected incident with truck (flat tire) and couldn't get vehicle until Monday. Did I mentioned the dispatchers kept increasing their prices once they found a driver. The dispatchers mentioned the driver would not accept the pricing of the initial quote accepted and asked for an increase. I would not trust this company. I am now paying storage fees until vehicle is picked up from lot.”

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Posted 1 month ago

Hi, I'm sorry to hear about the difficulties you’ve faced with your booking. I completely understand how frustrating it must have been to deal with delays, price changes, and unclear communication around coverage. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 month ago

“THEY SOLE MY $497 DEPOSIT MONEY”

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Posted 1 month ago

Hi Miguel, Sorry to hear about your experience. I completely understand how concerning it must feel if you believe you’ve been wrongly charged. Please note that Shiply does not take payment for the full transport amount upfront. Only the Shiply service fee is paid through the platform, and the remaining balance is always settled directly with the transport provider. If you feel you’ve been charged incorrectly or are due a refund, please contact us at support@shiply.com with your booking details so we can review this and assist further. Kind Regards, Anne

Posted 1 month ago

“Most disrespectful, time wasting service I have evet dealt with. It took one and a half day of my time, waiting for a driver who didn't arrive. Either mobile was turned off, or not picking up. Driver didn't call as promised, then on successful contact driver gave new possible arrival and failed terribly. Never contacted back to say what the situation is and why is he late. I waited 1 and a half hour passed the agreed time and still no message or any contact. I had to leave and some half an later, a driver called - I'm here, 2 hours late! adding, "I'm not complaining" when challenged. How do you think does that feel? And obviously, what he supposed to collect, was not collected.”

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Posted 1 month ago

Hi Tomas, Sorry to hear about your experience with the transport provider. I completely understand how frustrating and time-wasting it must have been to wait around without clear communication, only for the collection not to go ahead. Transport providers on Shiply are expected to keep customers updated, arrive on time, and handle any delays professionally. We take reports of poor communication and missed collections very seriously and will follow up with the provider regarding your feedback. If you’d like us to review this booking and see what can be done to assist you further, please contact us at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“I hired this company to pick-up a dresser and transport it 1,040 miles. Workers at the warehouse loaded the dresser into the moving van. I paid the company an extra fee to have the dresser unloaded, unwrapped, placed inside house in foyer, and moved to a nearby bedroom. The two guys had trouble just getting the dresser off the truck. When they lifted the dresser to move it to a bedroom, one guy dropped his end and the dresser fell into a wall. Caused damage to the dresser, the wall, and the frame of an antique mirror that was in the foyer. They should have used moving straps or a rolling dollie to move the dresser. Now I have damage to a wall that needs to be repaired and damage to a brand new dresser and an antique mirror that I just have to live with. I regret paying for the extra services at delivery. They shouldn't offer unloading and moving services if they don't have skilled and experienced movers at delivery. I'm upset about the damage and I'm VERY disappointed! I paid $800.00 for transport and delivery, including Shiply's fees.”

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Posted 1 month ago

Hi Karen, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews