Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

“no contact with customer service. They closed my tickets for 2 weeks with no response. 8 messages and no reply. They can only respond to a negative review.”

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Posted 7 hours ago

“A data leak and apparently problems with the login process. I was able to access a lot of other people's data without any problems because I automatically accessed the supplier's account without wanting to, even though I only clicked on a reply button. I informed Shiply about this directly and received no response after more than two days. Very unprofessional and not trustworthy.”

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Posted 2 days ago

Hi Angele, We're deeply sorry to hear about the security issue you encountered on our platform. Protecting our users' data is of utmost importance to us, and we take such matters very seriously. We appreciate you bringing this to our attention. We are currently investigating this matter urgently to confirm the situation. Please be assured that we are committed to maintaining the highest standards of security and privacy. We will update you as soon as we have more information on this issue. If you have any further concerns or information to share, please email us at support@shiply.com. We appreciate your patience and understanding as we work to resolve this matter. Kind Regards, John

Posted 1 day ago

“Told 1-7 days for pick up. They eventually cancelled contract as they couldn’t find a driver and wasted 2 weeks. They were prompt with communicating and very polite, but “please be patient” did not reassure me at all.”

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Posted 2 days ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 day ago

“There needs to be a better way to vet and determine all these companies that you allow to reach out after a customer request. BRAVO Moving has multiple negative ratings and has shown a pattern of up charging upon loading customer goods onto their trucks. Yet you still have them in your database and are benefiting from them. There is no accountability, reason, customer service or couth in that business. As I have seen before your default response is "leave a review on their site and youre sorry" That also seems to be passing the buck instead of being proactive and requiring companies to operate with some integrity. If they dont comply, remove them !”

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Posted 2 days ago

Hi, We sincerely apologise for the negative experience you had with BRAVO Moving and any inconvenience this may have caused you. We understand the importance of trust and reliability when choosing a service provider through Shiply. Your feedback is invaluable to us. We are continuously working on refining our vetting process and ensuring that only reputable and reliable companies are part of our platform. We take all feedback seriously and are committed to taking appropriate actions against any service provider that does not meet our standards or acts against the best interests of our users. Please know that we hold our service providers accountable for their actions, and repeated issues with any company can lead to their removal from our platform. We encourage users to leave reviews, as they help us monitor the performance and behaviour of our service providers. We appreciate your patience and understanding as we work to improve. If you have any further concerns or need assistance, please get in touch with us directly at support@shiply.com. We are here to help. Kind Regards, Megan

Posted 1 day ago

“I booked a delivery with Jamesbw to. Bring a boat from rhyl to pwllheli spoke to james on the phone sounded great then all of a sudden i find zero communication no reply to messages or emails and he seems to have blocked my number too so i cant conta t him at all now leaving me to organise the delivery of my boat all over again but i wont use shpley or james bw as over all sipley is the middle man they should be more careful so i wont be using SHIPLEY or JAMES BW OF FIREMOTHMONSTER TOWING SERVICES BAD BAD BAD and no stars to shipley of james bw diabolical service from both Regards mark jones.”

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Posted 3 days ago

Hi Mark, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 days ago

“Not great had a bad experience. Booked a courier through Shiply to collect a suite I bought, I paid the courier the fee for doing the job. The collection went smoothly with no issues, but unfortunately the courier has stolen my suite and decided not to deliver. I reported this to Shiply but all I received was a message which looked generic, saying if I have no response from my original courier they would be happy to find me a new one to complete the job. But seeing as my items had been collected I didn't need a new courier I needed my items! So it's apparent that there is no personal customer service in place and all emails are generic. I have had to involve the police as this is now being treated as theft. So not only have I lost my suite that I paid for I have lost the delivery fee I paid to have my suite stolen!!! Disgraceful. Think twice about using Shiply but if you do use them then make sure when you pick a courier to do a job read their reviews !!”

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Posted 4 days ago

Hello Carol, We're sorry to hear that you had a negative experience. That is not the level of service we like to see on the platform. We take such reports very seriously, and we have measures in place to suspend or investigate any transport provider who doesn't adhere to our standards. We are also committed to cooperating with authorities in cases like this to help resolve the issue. Regarding the loss you've incurred, please reach out to our support team at support@shiply.com with all the details. We'll review the situation and assist you as best as we can within our policies. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 3 days ago

“This is a joke. I posted a load for eight pallets and got quotes with most of them over two grand. I got it done for 1200. If you want to get picked off use this site and if you want to get 400 emails with super high quotes use this site. And I can’t even get back into my account it’s ridiculous.”

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Posted 6 days ago

Hi Tim, We're sorry to hear about your experience. We aim to provide competitive quotes for our users, and it's disappointing to hear that the quotes you received were higher than expected. We always encourage our users to communicate directly with transport providers to negotiate prices or ask questions before accepting a quote. If you need help accessing your account, please contact our support team at support@shiply.com. They'll help resolve any login issues or concerns you may have. We appreciate your feedback and will strive to improve our platform based on it. Kind Regards, Megan

Posted 4 days ago

“Scammers and liars. Not been delivered after a week of shipping, they collected the full amount if the shipping and not responding when I asked if they deliver until.it's night, they came saying they didn't deliver it. I told them I have a deadline or I will loose the full value of the sofa. They now asked me to relisted on Shipley and they return it to the shipping address, No refund of the money been issued. No item. I sent to Shipley to sort this out but no contact yet. Never used them.”

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Posted 6 days ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. That is not the level of service we like to see on the platform. At Shiply, we aim to provide reliable service and timely communication. If you need help with your deposit refund or relisting your item, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Steve

Posted 4 days ago

“Art at this Company lied to me twice once about the process and once about contact with the driver. When I left a negative review he harassed me and wouldn't leave me alone calling me 3 to 4 times a day even on the weekend. I told Art I didn't want them contacting me again and he has sent me multiple messages since. Very disappointing they will get your car shipped but they will be a headache. I don't recommend.”

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Posted 1 week ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 days ago

“Many of my items were damaged in transit and the broker Shiply connected me with to arrange for transit refuses to help me with a claim to have my items replaced and Shiply refuses to get back to me with help to deal with this issue. (This site also will not allow me to upload photos of my damaged items, which I am happy to share.) I would NOT use Shiply again to find a mover. I do NOT suggest them for anyone else either.”

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Posted 1 week ago

Hi Ashley, We're truly sorry to hear about the damage your items sustained during transit and the challenges you've faced in resolving this issue. Shiply aims to connect users with reliable transport providers, and it's disappointing to hear when expectations aren't met. Regarding the claims process, please refer to the insurance terms provided at the time of booking. It's important to communicate directly with the transport provider about any damages or issues during transit. If you're having difficulty reaching a resolution with the transport provider, please get in touch with our support team at support@shiply.com with the details, and we'll do our best to assist you. Kind Regards, John

Posted 4 days ago

“Offers are to expensive”

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Posted 1 week ago

Hi Christin, Thank you for sharing your feedback with us. We're sorry to hear that you found the prices on Shiply to be expensive. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to reach out to our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 week ago

“You'll deal with scammers that won't ever deliver the goods. We had a 3000 EUR sink that was meant to be delivered by a transporter; we paid $750 from Belgium to France and he never delivered and blocked out number. Of Shiply's response is always the same "We are only a third party; we don't have deal with deliveries"; while they cash in on transport costs...”

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Posted 1 week ago

Hello Paul, We're sorry to hear that you had a negative experience. Shiply takes scams very seriously, and we strive to maintain a secure and reliable platform for all our users. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 1 week ago

“The user Transportation2017 cheated on me! Can't recommend. Came With only one driver althought I wrote that the article needed to be carried. Shiply I'm not responding! User 89% percent positive opinions. All clear . I don't know why it's still on the platform with such a low percentage! To avoid”

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Posted 1 week ago

Hi Nick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 week ago

“shiply sucks they want deposit but dont do anything very hard to get deposit back”

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Posted 1 week ago

Hi Fred, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Anne

Posted 1 week ago

“Where do I start. I scheduled a delivery for an outboard motor. Having a Del delivered from Costa MWhere do I start. I scheduled a delivery for a outboard motor. Having a delivered from Costa Mesa to Seattle. The first company that I used from Shipley, never picked up my item on the date that was promised. I contacted Shipley and they refunded me and credited my account, the money that I had paid for the shipment. And then had to scramble to find a shipper and a short amount of time and found a company GlobalTranzenterprises. I was put in contact with Mr Wong. My item was picked up by Shipping Company and transported to Seattle with no issues. However, however, I was over the initial weight, which I understand and have no problems paying for. However, the freight broker, Mr. Wong advise me. There was an additional hundred and some odd dollar charge due to the wrong driver, picking up my parcel. I explained to him at nausea that this is not my problem that, another company was dispatched to pick up the outboard motor. He stated that I needed to pay the additional roadrunner driver because they charged more. This is bad business and I would not recommend using this company.”

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Posted 1 week ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note that we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things stated in their Terms and Conditions. The accepted price is what you are expected to pay, and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 week ago

“2 Damaged items from courier and 2 missing items. Shipley gave them positive reviews without my permission which you can’t alter, that’s FRAUD and MISLEADING. Courier stopped responding, once positive reviews by Shipley posted. Shipley don’t want to know. Damaged items cost thousands of pounds and no one is held responsible. We have PAID a courier to damage furniture and steal items!!! Don’t listen to Shipley’s responses on here, they take their commission and that’s their involvement. DO NOT USE COURIERS VIA SHIPLEY THEYRE SCAMMERS!”

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Posted 1 week ago

Hi, I'm sorry to hear about your frustrating experience with the shipping company you booked through Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please note that automatic reviews are posted 22 days after quote acceptance. However, if you wish to make changes to the review, you can contact our support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“SHIPLY m'as crédité 43 euros sur mon compte pour une livraison qui c'est très bien déroulé identifiant annonce V3LJ3JNOA C'est un erreur ! La livraison qui n'a pas était faite ; Identifiant de l'annonce: V3LJ4OXOA le prix payé est de 79 euros ,après plusieurs échanges par mail ,vous n'avez pas fait le nécessaire pour me rembourser les 79 euros ou la différence soit 36 euro.”

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Posted 1 week ago

“I left a negative review for shiply but they wanted me to prove it which was a time wasting task for me, so I write that reason not again and hope this remains here. I give this negative feedback because you (shiply) deleted my feedback with your professional tricks! that is not a freedom of speech. I am waiting to see with which trick you can delete this one!!!!!!”

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Posted 1 week ago

Hi, We're sorry to hear about your frustration regarding the review process. At Shiply, we take feedback seriously, as it helps us improve our services. We ask for evidence to ensure that reviews are fair and accurate, but we understand this can sometimes be inconvenient. We assure you that our goal isn't to delete negative feedback. All genuine reviews are valued and displayed to provide transparency to our community. We encourage open communication and respect the opinions of our users. If you have any concerns or questions about our review process or any other aspect of our service, please email us at support@shiply.com. We're here to assist you. Kind Regards, John

Posted 1 week ago

“BEWARE OF SHIPLY! I booked a courier called AIRSPEEDER for an eBay purchase via Shiply, the courier collected the item from the eBay seller, and then stopped contacting me. Shiply have said they are not responsible as they only ‘connect’ people with delivery services, they claim to be ‘neutral’, despite their marketing explicitly saying they connect customers to ‘trustworthy’ couriers. I noticed AIRSPEEDER has been ‘suspended’ on the Shiply platform, I asked Shiply about this as they hadn’t mentioned it while dealing with my issue, and they revealed AIRSPEEDER have been suspended since 26 March 2024, this is before my item was collected, and AIRSPEEDER was still able to message me to arrange the collection via the Shiply platform after they were apparently suspended. I have asked for Shiply to compensate me for the cost of the item £275 and they have said no.”

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Posted 1 week ago

Hi Nancy, We sincerely apologise for the difficulties you've encountered with AIRSPEEDER. After a review, we have confirmed that AIRSPEEDER has been suspended from our platform due to their failure to meet our standards. We regret any inconvenience this has caused you. Regarding your request for compensation, we can confirm that we are only able to issue a refund for your deposit at this time. Unfortunately, we do not offer additional compensation beyond the refund of the deposit. If you wish to pursue this matter further, we recommend continuing to try and contact AIRSPEEDER directly or seeking assistance from the police. For any other issues or concerns, please don't hesitate to email us at support@shiply.com. We appreciate your understanding and patience in this matter. Kind Regards, John

Posted 1 week ago

“Shipley.. a good way to have your goods stolen. They don’t care if the companies exist or respond as long as they get their money. Shocking first and last experience. Do yourself a favour and use a reputable company.”

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Posted 1 week ago

Hello Mark, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 1 week ago


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews