Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“Too expensive”

Posted 12 hours ago

“First issue, I was given a final price but had to pay three separate recipients. The driver would only accept cash. AEX was constantly calling or texting me to arrange the pickup, and canceled multiple times. They were very assertive if I was not able to reply to that you text immediately, and interrupted meetings. I expected a covered motorcycle and transport, the driver was never told that information, and my vehicle showed up filthy.”

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Posted 1 week ago

Hi Rick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 6 days ago

“I have asked to be removed from their program... The cost of shipping was much too high. I denied their offer and terminated my free introductory subscription... they wanted me to pay 20 dollars to cancel my 'FREE ' Subscription. The people I talked to were very helpful but thier prices were very high and they want to charge you to leave.... I don't think so. I would use another shipping company, in fact I did and they were substantially less.”

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Posted 1 week ago

Hi Dave, Thank you for your feedback, and I’m sorry to hear about the confusion. Just to clarify, Shiply does not offer any type of subscription service. If there were any terms or charges related to a subscription, these would have been set directly by the transport provider you were in contact with. We recommend discussing those details with them directly. If you need further help or clarification, feel free to email us at support@shiply.com. Kind Regards, Megan

Posted 5 days ago

“I was due to have my car picked up and delivered to an address in Wales on Wednesday 21st, when I phoned I was fobbed off with loads of excuses. Eventually the pick up was arranged for today 24th between 0800hrs and 09.00hrs, and suprise suprise they have still not turned up following yet more excuses. Well needless to say I would never use this company again.”

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Posted 2 weeks ago

Hi Dave, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 week ago

“The company that Shipley connected us with let us down completely. Failed to collect the item and extremely poor customer service.”

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Posted 2 weeks ago

Hi Sarah, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John

Posted 1 week ago

“I chose Shiply to help transport a motorcycle. I received numerous quotes. I chose one with Mikway Logistics. They tried to do a bait and switch after signing a contract to ship at a specified price. They came back and said the price would be double what the contract was. I told them to pound sand and would leave a less than positive review.”

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Posted 2 weeks ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 week ago

“Company kept dragging their feet on finding a driver, even after a whole week of telling me to wait. One driver went to the dealership to pickup the vehicle without them providing him with the proper paperwork, which resulted in him canceling because the dealership wouldn’t release the vehicle without proper documentation. After waiting a full 7 days, I kindly requested them to cancel the booking so I can book with another company, they asked me to contact customer support to request cancellation my self, which takes more time from my end. Overall, poor company to deal with and a lot of back and forth with empty promises of finding a driver.”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 week ago

“The additional insurance protection plan (in the UK) is a total scam. The couriers must have a valid insurance to be on the platform so the “additional” service is not needed as you cannot claim for the same damage twice. Also, remember that the couriers only get the money you pay them directly, whatever you give Shiply as a deposit to book the service goes to Shiply, not the courier.”

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Posted 2 weeks ago

Hi Piero, The Shipment Protection Plan is an optional service we offer to give users extra peace of mind. The £25 protection cover is free of charge and automatically included with every listing; no payment is collected for this. If you choose to upgrade to a higher level of coverage, that’s completely optional — a fee only applies if you select additional protection beyond the included £25. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Megan

Posted 1 week ago

“Twice I tried to arrange a courier but they both failed to collect, believe they prioritised other jobs even though we agreed terms, Shiply offered to move the deposit to the next job but that's not acceptable. Now I've started the refund process and the process is very long and painful - suggest using another site.”

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Posted 2 weeks ago

Hi, I apologise for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 1 week ago

“I have a been an account holder with them since 2018, and used their service many times over the years, but a combination now of the fee they charge, plus an additional service charge on top too, makes using Shiply now redundant, as you can simply Goggle a service provider (car transportation in my case), the Shiply concept just does not work when the now combined fess are just too onerous! I have been always happy to pay a nominal charge for the Shiply convenience, but in my experience (May 2025) their fee was £54 from a £174 total. So over 31% fee...vs Google for free. You decide...Shiply Account Closed!”

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Posted 2 weeks ago

Hi Paul, We truly appreciate your long-time support since 2018. We feel that our commission rates are fair and reflect good value. This fee helps us maintain the platform and provide support services. However, we understand not all our customers feel the same way, and we appreciate the feedback. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 2 weeks ago

“Shiply has ignored me after I have made several attempts for a refund. Their driver told me that their wife died 10 min before the truck was suppose to be picked up. It’s been over two weeks since I gave Shiply over $600 for a deposit and they still have not given me a refund. I had to find a different company to haul the truck. I highly recommend finding someone else other than Shiply. I gave Shiply all the required information and pictures showing it had not been picked up, and they still have not given me a refund. They also would not let me leave a feedback for the bogus driver, since I canceled.”

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Posted 2 weeks ago

Hi Bruce, I'm very sorry for the trouble you've experienced, and I understand how frustrating the delay has been, especially after already arranging an alternative solution. To proceed with your refund, our team has asked you to follow the Proofy photo instructions so we can verify the failed collection and process your refund. Please complete that step as soon as possible so we can move forward. If you need help with the process, feel free to contact us at support@shiply.com. Kind Regards, Steve

Posted 2 weeks ago

“The shipping company that I selected through Shiply did not hold up to their end of the contract and did not pick up my motorcycle. They refunded me the deposit that I paid to them, but Shiply has not refunded my deposit nor replied to me. So, they took my money and gave no services for it. Shipley owes me $611”

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Posted 3 weeks ago

Hi Brigitte, I'm very sorry to hear about your experience. I understand how frustrating it is when a service falls through and communication feels one-sided. Please note that our team has already reached out to you with instructions to help process your refund. Kindly follow the steps provided so we can move forward and ensure your refund is issued as soon as possible. If you need those instructions resent, feel free to email us again at support@shiply.com, and we’ll be happy to help. Kind Regards, Anne

Posted 2 weeks ago

“El sistema no sirve para comunicar con el transportista, y cuando hay un problema la plataforma es inútil.”

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Posted 3 weeks ago

“My complaint is with Shiply, not the contractor, who was excellent. It all started well enough – I received several quotes within a couple of hours and eventually chose one and the vehicle was moved today without incident. The invoice from Shiply was divided into two parts: a booking fee (fair enough) and a deposit, which also sounds fair enough. However, I was truly shocked to discover that the deposit does not go to the contractor but also goes to Shiply. This is grossly misleading, underhanded and probably illegal. Approximately one-third of what you pay goes to the website, which I consider to be unjustifiable and extremely unfair.”

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Posted 3 weeks ago

Hi, I apologise for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, John

Posted 2 weeks ago

“I used Shiply on 3 April to return a brand new bathtub. It arrived damaged during transit, which meant I couldn't get a refund from the retailer. To make things worse, the courier (DMVManVan) repeatedly threatened me over an “outstanding” fee, despite the fact the damage happened in his care. I paid in the end, as he had my full address and was being incredibly aggressive. Shiply has been no help whatsoever. I’ve had to open multiple support tickets just to get a single reply. After weeks of chasing, I finally accepted an insurance claim offer on 30 April. It's now 13 May, and I still haven’t seen a penny. The whole experience has been nothing short of stressful and exhausting. Shiply has shown a complete lack of responsibility and customer care. I wouldn’t recommend them to anyone.”

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Posted 3 weeks ago

Hi Judy, I'm very sorry to hear how stressful this experience has been, and we completely understand your frustration. To confirm, your Shiply Protection Plan claim was accepted on 30 April, and the funds have now been successfully transferred to your account. We're glad to see that the payment has been received. We also want to acknowledge your concerns regarding the courier’s behaviour. DMVManVan has been flagged and suspended from the platform due to multiple complaints. We do not tolerate any threatening or unprofessional behaviour from providers using our service. We're truly sorry for the distress this caused, and we appreciate your patience throughout the process. If there’s anything else we can assist you with, please don’t hesitate to contact us at support@shiply.com. Kind Regards, Megan

Posted 3 weeks ago

“Every company they gave us went from $2000-$5000. All of these companies or places I’ve never heard of before for shipping. We ended up going with a known company for freight shipping, $812 was the actual cost. I will never try to use this company again to find shipping.”

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Posted 4 weeks ago

Hi Christopher, I'm sorry to hear that the quotes you received on Shiply didn’t meet your expectations. Shiply connects users with a variety of independent transport providers, and while this can result in competitive pricing, it may also lead to inconsistent quotes depending on timing, availability, and the specifics of the job. That said, we appreciate your feedback and are continuously working to improve the quality and consistency of quotes on the platform. If you have any further concerns or would like us to review your listing, feel free to contact us at support@shiply.com. Kind Regards, Steve

Posted 3 weeks ago

“Had to chase them for a time update and when they arrived they were rude and said the sofa would not go through the door( which it did) took my sister and I to sort after they had knocked a hole in my ceiling! Rubbish service.”

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Posted 4 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 weeks ago

“Smooth_And_Easy review... Day 2. Stood up again due to no space in their van. Plenty of apologies, zero action.”

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Posted 4 weeks ago

Hi Jack, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 3 weeks ago

“Thieves, beware.”

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Posted 1 month ago

Hello, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously and strives to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our service, please report the incident to our support team at support@shiply.com. We will investigate the matter thoroughly and take appropriate action. We value your feedback and are committed to continuously improving our platform and services. If you have any specific details or evidence related to your experience, please share it with our support team so we can address the issue promptly. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 3 weeks ago

“I have tried to contact this company several times about transporting my car from Florida to West Virginia. They have not got back with me and have ghosted me. I would not recommend them to anyone.”

Helpful Report

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 3 weeks ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews