Shiply Reviews - Read 29,371 Genuine Customer Reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.22 out of 5
Returns & Refunds
Refunds Process	Difficult

“Disgraceful customer service. Courier by the name Gary07 wanted double the money on delivery of my goods when I refused he drove off. Has bombarded my phone with calls and texts. Rang Shiply to complain and tell them about the abuse and missing items they said they can’t do anything and more importantly wouldn’t because their driver had done too many jobs for them. Absolute shocking”

Posted 2 days ago

Hi Raes, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 6 hours ago

“Half an hour to answer the phone?”

Posted 2 days ago

Hi James, Really sorry to hear that you were not able to get through to our support team sooner. We have been experiencing a high volume of calls recently so please forgive us. If you could try again that would be great as we're keen to resolve any outstanding issues. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 6 hours ago

“Long delays. Unresponsive. Broken promise. Avoid … they are not delivering what they promise.”

Posted 3 days ago

Hi, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. This is not the standard of service we expect from registered transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 6 hours ago

“Poor service and no contact, nor ability to contact. Courier all booked to collect 18 pieces of furniture between 11.46am and 2.46pm. Confirmed three times and then an urgent request for money, which was sent. Courier never arrived and any calls get placed on hold for 20 minutes and directed to an answerphone, no answer to emails or messages. After three hours passed, I contacted Shiply who after 30 minutes on hold told me that they would message the company. Next I receive a message from a chap called Bruce who is apparently looking into it. That was an hour ago. Calls to Shiply are now met by an answerphone stating that they are unable to answer the phone, call again another time! The level of service is awe inspiring!”

Posted 6 days ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 days ago

“NOT WORTH A STAR VERY BAD CUSTOMER SERVICE AND NO RESPECT FOR TRANSPORT PROVIDERS AND ARE UNPROFFISONAL AND RACIST AVOID AT ALL COST AND USE DELIVERY QUOTE WHO HAVE MUCH BETTER SERVICE THIS COMPANY DESERVE TO BE NON EXCISTANT”

Posted 2 weeks ago

Hi Dale, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 week ago

“It was a disaster - the company picked my furniture up then couldn’t make the time had agreed to drop it off as they only do a weekly delivery run to that region. 3 weeks later and my items arrive on a day when I’m not there to collect them.”

Posted 2 weeks ago

Hi Rich, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 week ago

“Lets be fair, their speed to accept order is quick, pick up time about one week, delivery time unknown. I placed the order on 10/4, they picked it up on 17/4, its 27/4 now, and I hear nothing from them for delivery arrangement. If they told me it takes more than 17 days just to deliver something from London to Edinburgh, I shall have ride my bicycle to take it myself, which must be much faster, I checked with google map, it takes 38 hours to go there.....so I believe Shiply is trying to hire a guy to walk from London to Edinburgh.”

Posted 2 weeks ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 week ago

“Matched me up with a total cowboy who picked up and delivered the item in his own time (i.e. 3 days late!!!!) and didn't even have the courtesy to tell me he wouldn't turn up on the delivery day until I called him at 6pm having waited all day. I called Shiply but they did nothing to sort it out, just told me to call the courier and that they would send him an email. obviously that all happened the day after because they (Shiply) close at 6pm. To rub salt in the wound, Despite being 3 days late he was chasing me for a bank transfer 2 hours after the delivery. I would not recommend this 'service'.”

Posted 2 weeks ago

Hi Andrew, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 week ago

“This isn’t right the law states that if you are moving other people’s items and getting paid, then this is CARRIAGE OF GOODS FOR HIRE AND REWARD so anyone without insurance that covers for the carriage of goods for hire and reward/ courier insurance is committing offences under the road traffic act. So I am a courier with the correct insurances in a van and people just want things done for free I quote accordingly to my profession ( a courier) but people want you to pay for the cost of fuel, ferry’s and time for little to nothing, it’s disgusting how people want to send their items 400 miles plus or in to Belfast for just £88 or less when a one way ferry cost £165 not to add the fuel or the miles it’s disgusting it’s wrong. I understand that everyone wants to pay less but if you went to a transportation company/ courier company, then the prices are as follows Small van 0.65per mile SWB / transit van 0.85per mile Lwb 4.2 meter £1 per mile Nobody is going to go 300 miles for £80 it’s not affordable you may as well do the job for free. I don’t think this Gould be allowed people need to earn a proper living especially when the fork out for the correct insurances £3000 plus a year on hire and reward And £100000 Goods in transit just to protect the senders item. Shipley should charge all transport providers like myself a small monthly fee and we should be able do all the jobs for the correct fee”

Posted 2 weeks ago

Hi Satnam, I am sorry to hear your recent experience with Shiply was not a positive one. You should be quoting for jobs along routes you are already travelling, which will allow you to quote less but still earn more profit as it is additional work. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 week ago

“Don't use defaultvan. They damaged chair they collected for me and did not respond to my phone calls or emails”

Posted 3 weeks ago

Hi Desmond, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 week ago

“Son un desastre, solo buscan agarrar el dinero de los clientes, frente a las empresas dan 0 garantías de cobro”

Posted 3 weeks ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 week ago

“Half of my belongings were not delivered the agent has stopped taking my calls and shiply response is not our fault these people are self employed, we just connect people and my personal favourite get yourself a solicitor. The whole experience cost me thousands as I had to replace a whole kitchen, bathroom and deeds to the house amongst other belongings. To add to my horrific and extremely costly experience the agents still have a top rating and are very much active with shiply. I am still seeking answers from shiply but after more than four years of being fobbed off I'm not sure they really care. Be warned people you have no comeback or help when it goes wrong and worse no empathy. This firm cost me so much money and time I ended up living away from my partner and 18 month old child for over a year in a different country. There is no insurance or refund policy.”

Posted 3 weeks ago

Hi Mark, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 week ago

“Completely messed around with collection dates. Would have used a different courier had we known that we’d be waiting 2 weeks for our funiture to be delivered. Communication very poor. 1st experience sadly a bad experience.”

Posted 4 weeks ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 week ago

“Unfortunately the delivery was low cost but took forever to be organised and was not within the timescales originally requested. Furthermore an armchair which was part of the collection was mislaid and not delivered to the end destination. It has now apparently been located and a new delivery slot will need to be found for the missing item. Disappointing to say the least”

Posted 4 weeks ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Simon

Posted 1 week ago

“After much drama (offers being withdrawn and then coming back on again, much wasted time on comms with shippers who could not do the clearly advertised job) I finally found someone, paid the booking fee of £45. The guy simply never showed up on collection day, and totally ghosted me. I am fuming. I wrote to Shiply to get a refund of the booking fee, they have ignored me. Would not use this site again.”

Posted 4 weeks ago

Hi, If your chosen transport provider cancelled on you you are eligible for a refund of your deposit. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 week ago

“Don't be fooled by all these apparant positive reviews! I used Shiply and one of their couriers basically they smashed up my item and would not let me claim on their insurance so be warned! Shiply do not care they just past the buck and say you need to contact your shipper asthey have £25000 insurance but trying to claim from an estern european company is impossible so if you value your items look elsewhere!!!”

Posted 1 month ago

Hi Sid, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 weeks ago

“A service was recommeed by this company and a month later i still dont have my delivery, have been lied to, the delivery cancelled, it stored god knows where.”

Posted 1 month ago

Hi, Please contact our support team so we can find out more and assist with this. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 month ago

“Call me back please I'm absolutely disgusted at the damage to a very expensive anqtue I have made many, attempts to call to no avail if not I will see my Lawyer thank you”

Posted 1 month ago

Hi, I am sorry to hear that you have had a negative experience. Please contact our support team so we can find out more. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 month ago

“The worsts service I’ve ever had Sent brand new tool box and arrived at customers damaged by delivery people , dropping it off there van And get fobbed off with excuse, Will be taking them to court. Very very bad company”

Posted 1 month ago

Hi, I am very sorry to hear that your chosen transporter let you down. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 month ago

“rubbish had a problem shiply said not there problem, how is that when they took deposit, did not get it back even when we had to hire some one else, very poor.”

Posted 1 month ago

Hi Paul, If your chosen transporter has cancelled on you then you are eligible to get a refund of your deposit. Please contact us to discuss. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 1 month ago