Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“After I accept they offer and I paid deposit from Shiply they change mind they told me sorry we don’t do cars I can see on they profile they do cars”

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Posted 15 hours ago

“Preis nicht gerechtfertigt”

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Posted 21 hours ago

“Delivery company Move axis damaged my motorcycle on delivery and have not responded to a dozen or more email requests to compensate . Terrible service and even loaded my bike into a high van without any ramps . Avoid Avoid Avoid”

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Posted 1 day ago

“It was a day late but I was okay with it. Unit arrived in good shape and it was just like a good unit. Driver was very helpful.”

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Posted 2 days ago

“It was a day late but I was okay with it. Unit arrived in good shape and it was just like a good unit. Driver was very helpful.”

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Posted 2 days ago

“Bonjour, après quelques semaines d’attente de mon transporteur, je n’ai plus de nouvelles, j’ai versé un acompte de 100 € à shiply Je vous demande de bien vouloir me rembourser. je ne conseille pas ce site je mettrai un avis plus important sur ce site si je ne suis pas remboursé. Merci”

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Posted 2 days ago

“Thought I had booked a top class operator when in fact they farm work out. The company that collected my bike Good_Fellas Proovia managed to damage the bikes tank, one mirror and it has taken months and expense via the claims court to receive recompense. They tried to cover up the damage with a sticker on delivery so do check carefully if you are fool enough to use these incompetent people. Being offered £100 to repair the tank, then £250, then £500 is appalling and felt like they were very practised at it. I will NEVER use you again and nor will I EVER recommend you.”

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Posted 2 days ago

“The shipment was late. The boat was damaged by the shippers.”

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Posted 3 days ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 days ago

“Very disappointed with Shiply and the lack of support when something goes wrong. I specifically used Shiply because I thought it would give me more reassurance and protection than simply finding an unknown transport company and dealing with them directly. Unfortunately, my Antique Clock arrived damaged. I've spent the last two weeks trying to get the transport provider to take responsibility and resolve the issue, without success. I eventually contacted Shiply expecting them to step in and help. Their response was essentially that they're only a “neutral venue” connecting customers with transport providers and aren't involved in disputes between the two parties. I find that extremely disappointing. I found the company through Shiply, booked the job through Shiply and paid a deposit through Shiply. Yet when the delivery went wrong, I was effectively told the dispute was between me and the transport provider. Shiply did contact the provider and ask them to respond, but beyond that I've been left to sort it out myself. If I'd realised that this was the level of support available when something went wrong, I would have questioned what benefit there was in using Shiply rather than arranging a transport company directly. Based on my experience, I wouldn't use Shiply again.”

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Posted 3 days ago

Hi, I’m sorry to hear about the damage to your antique clock and the difficulty you’ve had resolving the matter with the transport provider. Shiply is an online marketplace connecting customers with independent transport providers. The provider is responsible for carrying out the agreed service and addressing damage resulting from transportation. Our support team can assist by contacting the provider and facilitating communication, but we cannot issue compensation on the provider’s behalf. We understand that this may not be the level of involvement you expected when using the platform, and we appreciate your feedback. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Steve

Posted 2 days ago

“Very disappointed with Shiply and the lack of support when something goes wrong. I specifically used Shiply because I thought it would give me more reassurance and protection than simply finding an unknown transport company and dealing with them directly. Unfortunately, my Yamaha Clavinova piano arrived damaged and with parts missing. I've spent the last two weeks trying to get the transport provider to take responsibility and resolve the issue, without success. I eventually contacted Shiply expecting them to step in and help. Their response was essentially that they're only a “neutral venue” connecting customers with transport providers and aren't involved in disputes between the two parties. I find that extremely disappointing. I found the company through Shiply, booked the job through Shiply and paid a deposit through Shiply. Yet when the delivery went wrong, I was effectively told the dispute was between me and the transport provider. Shiply did contact the provider and ask them to respond, but beyond that I've been left to sort it out myself. If I'd realised that this was the level of support available when something went wrong, I would have questioned what benefit there was in using Shiply rather than arranging a transport company directly. Based on my experience, I wouldn't use Shiply again.”

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Posted 5 days ago

Hi Ross, I’m sorry to hear about the damage to your Yamaha Clavinova and the difficulty you’ve had getting the transport provider to resolve the issue. Shiply is an online marketplace connecting customers with independent transport providers. The provider is responsible for carrying out the agreed service and addressing damage or missing items resulting from the transport. Our support team can help by contacting the provider and facilitating communication, but we cannot make a determination or issue compensation on the provider’s behalf. We understand why this level of involvement may have fallen short of what you expected when booking through the platform, and we appreciate your feedback regarding the support available when a delivery goes wrong. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, John

Posted 3 days ago

“BE WARNED: Shiply offers NO SUPPORT if your item is damaged, EVEN IF you have bought Shiply's cover, UNLESS YOU CLAIM WITHIN 24hrs of delivery. There is NO dispute resolution service if a courier trashes or loses your items and fails to settle. Shiply will NOT hold that company to any claims of protection they make on Shiply's platform in order to win your business. And Shiply hides the courier's real business name, meaning you CANNOT INDEPENDENTLY VERIFY the insurance cover or T&Cs offered by the courier. Shiply's cover was useless in my case (this I discovered to my cost) because naturally I FIRST went directly to the courier with the issue (within 24hrs) and it took longer than 24hrs to establish that they were not going to settle for the damage fairly. My only advice for those shippling valuable items is to AVOID SHIPLY AT ALL COSTS. Get quotes direct from couriers and check their T&Cs and cover levels (e.g. check they provide like-for-like cover for brand new or pristine high-end items). After many years of using Shiply, my trust has been destroyed.”

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Posted 5 days ago

Hi, I’m sorry to hear about the damage to your item and the difficulties you experienced when trying to resolve the matter. The Shiply Protection Plan is subject to specific terms and reporting requirements, including time limits for notifying us of damage. We understand how frustrating it is to learn that a claim cannot proceed because you did not notify us within the required timeframe, especially when you initially tried to resolve the issue directly with the transport provider. Transport providers remain responsible for the service they carry out and for addressing damage caused during transportation. If you are having difficulty resolving a damage claim directly with the provider, our support team can help you contact them and review the available information. If you need further assistance, please contact our support team at support@shiply.com. Kind Regards, Anne

Posted 5 days ago

“I would not recommend. I had an issue with a shipper who improperly scheduled two pickups. When I decided to cancel, the shipper kept over $700. Horrible experience.”

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Posted 1 week ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 6 days ago

“Using Shiply was my first time. The shipper was a disaster, 1) He did not speak English. He could not understand my directions. 2) He never gave me a BOL. When I called the shipper she sent me one two days later. 3)I called the shipper and explained what happens and she could care less. 4) When trailer arrived the tongue jack was bent. He must have unhitched the trailer and for got to put the jack back up. 5) He must have used the spare because it was used but put on backwards. 6) One of the other tires was also damaged. I am asuming he must of run over something. I also would have been nice if he could tell use that he used the spare.Or at least what damaged out trailer. Shiply needs to vet their shippers.”

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Posted 1 week ago

Hi Steve, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 6 days ago

“POOR SERVICE I booked a job via Shipley with a company called Vanooo who let me down last minute, and provided the very poor excuse (below). “Just to clarify, we have not taken or received any payment from you. The payment you made was directly to Shiply, as we are a third-party removal company working through their platform. We also did not request a deposit from you, and unfortunately, because the booking was not secured with us directly, the job was not confirmed in our schedule. We are genuinely sorry that this was not made clearer to you and for the time and inconvenience this has caused you. We completely understand your frustration and sincerely apologise for the experience.” They only informed me they were unable to do the job, after I contacted them in the day, and an hour or so before I was expecting the delivery.”

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Posted 1 week ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. That is not the level of service we like to see on the platform. Please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 6 days ago

“We had a horrible experience with this company. Avoid at all costs if you want a smooth moving day. They caused us unbelievable stress. They promised to arrive at 4pm on the moving day, however they arrived at 7:30pm. John sent us 2 men who have been working since 5am and drove 3 hours to get to us. They were extremely exhausted and kept moaning. They said that John lied to them about the size of the job and didn't want to finish the job. We had to big the buyers of our house to allow us to move the rest of our stuff next morning. We finished that day at 11 pm and had to pay the full quote to them. John then sent us another team next morning and we had to pay them again. So we paid double the quote and moved on 2 days. They caused us unnecessary stress, paid double and we were legally in breach of contract because of them.”

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Posted 1 week ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“The courier wants to know about the item, but trying to provide a web page with the details on is apparently a "breach of user agreement". Fine, make it difficult for your users and lose business.”

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Posted 2 weeks ago

Hi, I’m sorry to hear about the frustration caused when trying to provide additional information about your item. Shiply’s messaging system has safeguards that restrict certain external links and contact details before a booking is confirmed. These measures are intended to keep communication and bookings on the platform, but we understand they can make it harder to share detailed product information with transport providers. Where possible, you can add the relevant specifications directly to the listing or share them through the Shiply Messaging System. We appreciate your feedback on how we can improve this process. If you need further assistance, please contact our support team at support@shiply.com. Kind Regards, John

Posted 1 week ago

“I want to start by clarifying that I did not personally book this company. They were hired to pick up a brand-new trailer from our business and transport it to one of our customers. Unfortunately, after seeing the condition it arrived in today, I would not recommend this company for transporting one of our trailers. At pickup, the driver arrived with another truck already loaded on his transport trailer and had to reposition it to make room for ours. Apparently, there still wasn’t enough clearance, because at some point during transportation our trailer made contact with the back of the truck. The driver also secured our trailer by placing a chain over the tongue. We specifically recommended against doing this and even offered him a strap to use instead, but he declined. As a result, the paint on the tongue was badly scraped off. Unfortunately, that wasn’t even the worst of the damage. A strap was placed directly over the top of the trailer, which left significant dents and damage across the top. When the driver arrived at our customer’s home for delivery, his transport trailer was also missing one tire and had another tire that was flat. I obviously cannot say what happened during transportation, but seeing the condition of both the transport trailer and our customer’s brand-new trailer upon arrival was extremely concerning. I’m unhappy with how our product was handled, but I’m even more disappointed for our customer. They purchased a brand-new trailer from us and should have received it in the same condition it was in when it left our facility. We regularly mention Shiply as an option to customers who need transportation for their trailers. After this experience, I will now also be specifically advising our customers not to use this particular carrier on Shiply. If you are trusting someone to transport something valuable or easily damaged, especially a brand-new trailer, I would strongly recommend looking elsewhere.”

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Posted 2 weeks ago

Hi Emma, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“To start, I'll say that I will NEVER use this service again, nor will I suggest it to anyone I like! My understanding was that carriers would bid on my requested service. I would accept the bid that I liked based upon the reviews and price. What actually happened: I accepted the bid from a carrier, selected the insurance option, and paid the deposit to Shiply. Once the shipment was confirmed, the assignment of a carrier was handed off to a company called Course Correct. This was my first time hearing anything of them. I gave Shiply and Course Correct plenty of time to schedule a carrier by the date I needed the car picked up. I went around and around with Course Correct up to and beyond the date I needed to leave on a flight and thus needed my car to be picked up! Course Correct finally assigned my service to a carrier, but they could not pick the car up from the location I scheduled, nor could they pick it up before I needed to fly out of town. I had to solicit my friend to make the keys available. The day after I left town, and after paying an additional $100, no one had contacted my friend to get the key. The following day, I was told that the carrier's truck had broken down. That company, TKJ Auto Transport, was HORRIBLE! Course Correct then assigned another carrier the next day, who promised to pick up my car between 5 and 7 pm. No one showed up to get the key until almost 11 pm! I had to pay that carrier an additional $150! By that time, I just wanted my car picked up to begin the transportation from Reston, VA to Houston, TX. After going back and forth with the dispatcher and driver about why the car was in one location and the key in another, Noor Express, LLC finally picked up my car and got underway. They said my car would arrive sometime on Monday. It didn't arrive until Tuesday afternoon, and not to the scheduled location! My wife had to leave work to meet the driver to get the key, and I had to get a ride back to where they dropped the vehicle off later. In all, I spent an additional $209 above and beyond what I was quoted and accepted, and the car was neither picked up nor dropped off at the locations specified!”

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Posted 3 weeks ago

Hi Jim, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 weeks ago

“Be aware that Shiply has nothing do with the shipment. They are just a commissioned marketing agent and the charge you pay to book has nothing to do with paying for the transport. Also, the timeframe they give between 1-6 days is an ESTIMATE. Actual time can be much longer. This was never explained to me an so I'm going to have to have someone else be here for the car pickup. Extremely, incovenient - I'm sure that they'll wipe this review.”

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Posted 3 weeks ago

Hi William, I’m sorry to hear about the inconvenience caused by the delay with your vehicle collection. Shiply is an online marketplace connecting customers with independent transport providers. The amount paid when accepting a quote includes Shiply’s platform fee, while the remaining transport balance is paid to the selected provider. Collection and delivery timeframes shown or provided are estimates, as actual timings can be affected by the transport provider’s route, availability, and other circumstances. We understand the delay caused you to change your vehicle pickup arrangements, and we appreciate your feedback that the estimated timeframe could have been communicated more clearly. If you need further assistance, please contact our support team at support@shiply.com. Kind Regards, Anne

Posted 3 weeks ago

“Shocking don’t use them. Came for furniture on one day. Delivered the next, it was only an half an hour journey. They arrived dirty with a drawer from a unit missing, also filthy, took table legs off didn’t put back on. I took out insurance but they won’t settle regarding the missing drawer. Shambolic experience altogether. They’re also very expensive”

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Posted 3 weeks ago

Hi Ann, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 3 weeks ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Shiply Reviews