Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“The item was damaged during off-load. Mistakes happen, which is why I bought the additional insurance Shipley suggested I buy as Shipley told me the shipping company would only have £20 cover. When I tried to claim on the insurance Shipley is now trying to do everything to pass it back to the shipping company and avoid claiming on their insurance. It is clear to me that they have mis-sold their insurance.”

Helpful Report

Posted 3 hours ago

“I submitted requests and received numerous quotes. I went with a reasonable quote (not the cheapest) and a company with a high rating. The communication was horrible. They would give me a pick up date and then I would ask for confirmation and they wouldn’t confirm. Then the day would come and go without a word. I would check in and they would tell there was a last minute issue. It took 3 weeks to ship my car. Additionally we agreed on a price and checked in on a payment method. Well that all changed in the day of delivery. It’s the rate that the driver sets, not the logistics company. Worst experience ever.”

Helpful Report

Posted 3 days ago

Hi, I’m sorry to hear about the price increase you experienced. That is not the level of service we like to see on the platform. Please note that we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. We understand how frustrating this is, especially since the job has been completed. If you haven’t already, please leave a review on the provider’s Shiply profile so other users are aware of your experience. If you need assistance or have any other questions, please get in touch with us at support@shiply.com. Kind Regards, Megan

Posted 1 day ago

“Very unprofessional uncommunicative canceled at the last second after being scheduled for weeks very upset lousy lousy lousy as for refund told me they would call me back. I haven’t heard anything.”

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Posted 1 week ago

Hi Mary, I'm sorry to hear about your cancelled transaction with one of our transport providers. That is not the level of service we like to see on the platform. Please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 6 days ago

“They guaranteed pick by my specified date Not ! They jacked up the price 2 times ! I paid close to double their original quote !”

Helpful Report

Posted 1 week ago

Hi Jeff, I’m sorry to hear about the price increase you experienced. That is not the level of service we like to see on the platform. Please note that we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. We understand how frustrating this is, especially since the job has been completed. If you haven’t already, please leave a review on the provider’s Shiply profile so other users are aware of your experience. If you need assistance or have any other questions, please get in touch with us at support@shiply.com. Kind Regards, Megan

Posted 1 week ago

“The motorcycle we had shipped was damaged in route. The driver failed to secure the load properly and the bike was thrown around inside the truck and ended up with $1,800.00 of damage. The drivers insurance company took a brief look at the bike and missed half the damage and is offering $600.00. I can't get any resolution from the company or the driver...do NOT use them.”

Helpful Report

Posted 1 week ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“Absolutely appalling Accepted job Took deposit Then cancelled with no explanation”

Helpful Report

Posted 1 week ago

Hi Jo, I'm sorry to hear about your cancelled transaction with one of our transport providers. That is not the level of service we like to see on the platform. Please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 1 week ago

“The company guaranteed they would be able to pick up and deliver my car within 1-5 business days but failed to do so. There communication is poor and they wasted my time.”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 weeks ago

“These guys are con artist. You book with this company then communicate with another then pay a different one then a 4th one actually transports your car. They do this on purpose because once you book pick up and delivery will happen whenever they want it to regardless of what you tell them and what gets put on paper. So then when youre not around to inspect the vehicle on delivery you have no recourse for anything that happens stay far away from these guys.”

Helpful Report

Posted 2 weeks ago

Hi Brandon, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 2 weeks ago

“Viel zu teuer, deshalb schon fast Glück etwas zu finden.”

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Posted 2 weeks ago

“GeKat82 (1643)Antique Victorian Ebonised Pier Cabinet Glass Display Cabinet. Delivery ID: V3NXQJZ5V Regarding today’s collection. Unfortunately, I had a very upsetting experience with the driver. He was rude and confrontational towards me, complained about having to collect today, and refused to properly cover and protect your item during collection. The item was then left outside on the driveway, and I had to ask neighbours to help me move it back inside. I found the whole interaction very unprofessional and quite intimidating, so I wanted to make you aware immediately. Kind regards, K Response: Everything you say is absolutely a lie!!!!! Our drivers already take item and placed in the van, but you started teaching our drivers how to do their job with your duvet, and was totally rude it not acceptable, ours drivers not a dogs to talk to them like that. Unfortunately, this is a reason why we didn’t complete job. All the best queen K K Response: I completely dispute your version of events. At no point was I abusive towards your drivers. I simply asked for the item to be protected appropriately due to its nature and value. Your driver’s behaviour towards me was unacceptable, intimidating and unprofessional, which is why I have formally reported the incident and noted the vehicle registration number. The item was left outside on the driveway without care or assistance, despite the circumstances. Your message and the way you have addressed me is also highly unprofessional. I will now be taking this matter further through the appropriate channels. Kind regards, K Couldn’t attach photos”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 2 weeks ago

“Very poor service done by the removal company. Liquid and paint spilled on the mattress and other furniture on the way. No proper communication from removal people.”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 2 weeks ago

“Por ahora una mala experiencia. En dos días aún nadie se puso en contacto conmigo.”

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Posted 3 weeks ago

“I entered my information into Shiply's form for a quote and now I have almost 200 emails from companies and that doesn't include the text messages or calls I am also receiving. I will NEVER use Shiply again and would not recommend it to anyone!”

Helpful Report

Posted 3 weeks ago

Hi Christina, Thank you for your feedback. I’m really sorry to hear that you’ve been overwhelmed by the number of messages. I completely understand how frustrating and intrusive that must feel, especially when you weren’t expecting that level of contact. To help stop the quotes and messages, the best step is to choose and accept a provider for your delivery. Once you’ve accepted a quote and paid the deposit, the listing will be closed, and other transport providers will no longer be able to contact you. In the meantime, you can also adjust your notification settings within your account to reduce communications. If you’d like any help selecting a suitable provider or managing your listing, please do get in touch with us. You can email support@shiply.com, and our friendly support team will be happy to assist further. Kind Regards, John

Posted 3 weeks ago

“Horrible!!! I will never go through this company again, the communication was horrible, the guy art kept saying a certain date for it to be pushed back another week wasn't being honest about having a driver. Sent two different invoices to me and the transport driver, driver was also rude don't go through this company I wouldn't recommend this company”

Helpful Report

Posted 3 weeks ago

Hi Clarice, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 3 weeks ago

“The Quotes the companies (brokers) give you are a bait and switch! They Give you a low Quotes for you to reach out and accept, then the price is way higher. In my case it was double $600 to $1,200. What a joke they don't know the market to quote accurate at first. They all quote really low to get you to call or accept then change it. I will never use Shipley again. Big waste of time.”

Helpful Report

Posted 1 month ago

Hi Manny, I’m sorry to hear about the price increase you experienced. That is not the level of service we like to see on the platform. Please note that we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. We understand how frustrating this is, especially since the job has been completed. If you haven’t already, please leave a review on the provider’s Shiply profile so other users are aware of your experience. If you need assistance or have any other questions, please get in touch with us at support@shiply.com. Kind Regards, Megan

Posted 4 weeks ago

“They are all dishonest. Give a reasonable quote and then raise price . One company has multiple names on Shiply but same owner. Shiply does nothing to protect you except give deposit back . They all work together. I’m going to make a complaint to transportation department. My local congressman is now involved”

Helpful Report

Posted 1 month ago

Hi, I’m sorry to hear about the price increase you experienced. That is not the level of service we like to see on the platform. Please note that we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. We understand how frustrating this is, especially since the job has been completed. If you haven’t already, please leave a review on the provider’s Shiply profile so other users are aware of your experience. If you need assistance or have any other questions, please get in touch with us at support@shiply.com. Kind Regards, Megan

Posted 4 weeks ago

“Shiply were fine matching me up with a courier, but when I contacted them to report items broken in transit and to claim on the additional insurance I had taken, all my emails and attempts at contact were ignored. Use if you must, but pot luck in choosing the right courier and forget trying to claim if anything gets lost or damaged. Really poor customer service.”

Helpful Report

Posted 1 month ago

Hi Paul, I’m sorry to hear about your experience. That is not the level of service we like to see on the platform. We understand how frustrating this must be, especially when dealing with damage and a claim. Our support team has reviewed your case in line with the Shiply Protection Plan terms and has responded with the outcome and explanation. If you have any further questions, please feel free to email our support team at support@shiply.com. Kind Regards, John

Posted 1 month ago

“Horrible! Not accepting responsibility for their contracted driver’s negligence in destruction of my Harley Davidson! Approximately $8000 in damages. U&A logistics, whom they outsourced to deliver the motorcycle doesn’t even have an owner name on the company thru the FMSCA. The carrier did not have insurance at the time of delivery and now they are ghosts in the wind. Shiply DOES NOT honor the insurance in realistic circumstances and also DOES NOT ensure that its users on its platform are legitimate companies following the law!”

Helpful Report

Posted 1 month ago

Hi Patrick, I’m sorry to hear about your experience. That is not the level of service we like to see on the platform. We understand how frustrating this must be, especially when dealing with damage and difficulty contacting the transport provider. Shiply is a platform that connects customers with independent providers, and each provider is responsible for completing the delivery they accept. If you haven’t already, please leave a review on the provider’s Shiply profile so other users are aware of your experience. If you would like us to look into this further, please email our support team at [support@shiply.com](mailto:support@shiply.com). Kind Regards, Steve

Posted 1 month ago

“I would not trust this company I’m currently in the process of a small suit claim because the company quoted me one price I paid the deposit and the remaining balance was to be paid once he got here and the driver overcharged my husband. Now the company won’t answer any of my calls text nor will they respond to my emails they are giving me the run arounds and it’s going on 2 months and they have yet to got ge me my refund. They were very attentive before but now that they’re in the wrong no one will assist. I will never ever trust this company again.”

Helpful Report

Posted 1 month ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Steve

Posted 1 month ago

“I don’t know why you dont notify shippers when I accept their bid Seems you won’t let them know unless I purchase insurance from you when they say fully insured”

Helpful Report

Posted 1 month ago

Hi David, I’m sorry to hear about your experience. That is not the level of service we like to see on the platform. We understand your concern about communication after accepting a quote. Accepting a bid should notify the transport provider, and this is not dependent on purchasing the Protection Plan, which is entirely optional. If you’re experiencing issues with notifications, please email our support team at support@shiply.com, and we can look into this for you. Kind Regards, Megan

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Shiply Reviews