Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,768 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,768 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The driver threatened me and stole my items. The “company” I chose through Shiply were not the people who completed the delivery, they just booked another driver. He badly damaged my items and the walls of the gallery, then threatened me and stole my stuff, now asking for more money to return the items. Shiply haven’t even responded to my messages and there’s no way to contact them urgently to report anything. WILL NEVER USE AGAIN”

Helpful Report

Posted 1 year ago

Hi Emma, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 1 year ago

“I have no idea what Shiply actually did. I spoke with Shiply first and they connected me with RDa Transport but then an Advanced Auto Carrier transporter showed up and he said a company called Trusty Transport sent him to take the bike. The Advanced driver, George, did a very good job securing the bike and delivering it, on time.”

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Posted 1 year ago

Hi, Thank you for your review and for sharing your experience with us. I'm glad to hear the bike was delivered safely and on time, and that the driver handled it professionally. If you need further assistance or have more concerns, please don't hesitate to reach out at support@shiply.com. We're here to help. Kind Regards, Steve

Posted 1 year ago

“Very professional and easy to deal with. Clear communication all the way through the process”

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Posted 1 year ago

“Booked a service after hours of research, and their provider then jacked up the delivery by 40% due to their 'human error' after we agree contracts. I expect Shipley to use reputable relaible providers. Made compaint to Shipley and hear nothing from them all day to resolve this.”

Helpful Report

Posted 1 year ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 year ago

“A very professional company. They assigned us the next-day delivery, and we had excellent service and fast delivery. Plus, you only pay what's indicated in the quote, with no hidden fees.”

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Posted 1 year ago

“Super . Alles gut funktioniert.”

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Posted 1 year ago

“Bonjour cette plate-forme est efficace Malheureusement certains des livreurs ne sont absolument pas à la hauteur: manque de respect, de communication et surtout sans aucun professionnalisme. Le retrait et la livraison devaient être le 03.06 pour le retrait des colis et l'arrivée prévue le 04 voir le 05. Nous sommes le 16 et mes colis ne sont toujours pas partis..quand au livreurs choisi ( pour lequel j'ai versé des arrhes ) est muet comme 1 carpe..bien dommage qu'avec des personnes pareilles je ne puisse pas mettre la totalité des étoiles à votre plate-forme”

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Posted 1 year ago

“Perfekte Abwicklung ! Sehr Professionell”

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Posted 1 year ago

“Everything arrived in good condition. The only complaint was lack of communication with the driver. Would use again if I had to”

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Posted 1 year ago

“Shiply site worked great. You get quotes in min. I was overwhelmed at first. I had never shipped anything that large before. Thanks, Ys”

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Posted 1 year ago

“Delivers as promised.”

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Posted 1 year ago

“Very transparent”

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Posted 1 year ago

“I would truly refer any one to this transportation company Robert was excellent provided all details to the T. Keep up the great work will be referring you guys.”

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Posted 1 year ago

“Just want to say how upset I am over this service. They turned up late at 10.15pm to collect, damaged my carpet and property on collection. They delivered 2 days later than agreed on chat Promised me they would protect the sofa with blankets and straps, instead they delivered unprotected and upside down with marks and damage. This was a return to a sofa shop for me to get a refund. This has cost me alot of money and damage. Seriously take a note of the bad reviews and do yourself a favour and don't use these people.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Would highly recommend this company to find a courier. Lots of companies give you quotes and easy site to use connect with other couriers.”

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Posted 1 year ago

“facile a utiliser”

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Posted 1 year ago

“Excellent service. Helpful and reliable.”

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Posted 1 year ago

“The company , Ksingh inc , that moved a storage unit full of car parts kept us informed at each step to delivery. They were on time and very efficient All of this was handled over the phone and we were very pleased with the high level of communication. A great company to work with!”

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Posted 1 year ago

“sadly we had no phone calls all day. The collection and delivery was planned between 5 and 7. I received emails after I was chasing it but no calls to sender nor myself until a few minutes before. Finally delivery around 8.30 P.M. Had I received a call I would not have rushed to be home by 5 p.m. The delivery guys were great and blamed admin. Information is crucial rather than apologising after agreed time missed. I hope they understand in future calling is why we sent our number not minutes before but hours before to confirm times not after.”

Helpful Report

Posted 1 year ago

Hi Adrienne, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Best courier company I have used sofas all packed in van on blankets covered up went above and beyond to collect and deliver sofas I stupidly didn’t measure therefor had trouble getting sofa in my lounge they even removed doors to help get sofa in that was not in there job description Saved company will definitely use you again Thankyou Thankyou and Thankyou again Paula”

Helpful Report

Posted 1 year ago

Shiply is rated 4.5 based on 43,768 reviews