Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“le 1° transporteur que j'avais choisi n'est pas fiable dans les délais d'enlèvement et de livraison et surtout ne répond pas aux messages, emails ........ Pas de soutien de Shiply”

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Posted 1 month ago

“Your fees are too steep.”

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Posted 1 month ago

Hi, Sorry to hear about your experience. I understand how frustrating it must have been to receive a quote that felt unreasonable for your shipment. Transport providers on Shiply set their own prices based on factors such as route efficiency, availability, and demand. This can sometimes result in higher quotes, but you’re never obliged to accept any offer that doesn’t feel right. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com, and our team will be happy to assist. Kind Regards, Anne

Posted 1 month ago

“Shiply is a good company, but if you need help no one talks to you, no answer the phone or email. Moving home what kind of? You can’t book more than one thing in one booking you have to do several books for each item one book, cost you lots of money not very helpful, not options to book more items to be collected from one address and delivery to one location If you need 10 items to be collected in one day from the same address and delivery to your place that’s meant to have 10 vans in front of your house and cost you money for 10 vans and maybe you have little thing in each van, how bad is that?”

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Posted 1 month ago

Hi, Thank you for your feedback. We’re pleased to hear that you’ve had a positive experience with Shiply overall, but we’re sorry to hear that you found it difficult to contact our support team. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Regarding your feedback about moving multiple items, Shiply allows customers to create listings based on their transport requirements. If you are moving multiple items from the same collection address to the same delivery address, we recommend including them within a single listing where appropriate so transport providers can quote for the complete job. Kind Regards, Anne

Posted 1 month ago

“Meine Mitteilungen werden dauernd blockiert, weil ich angeblich Kontaktdaten versende. Völliger Blödsinn.”

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Posted 1 month ago

“I got a lot of responses fairly quickly, but all of them were asking the same questions that Shiply could have asked in the first place, and saved everyone a lot of time: How big is the box; do you need help loading and unloading; are there stairs; is this a residential or business address; and what is your time frame for shipping? Also, Shiply advertises that they get you great rates, but the quotes I got to ship a 19x19x30" box weighing 60lbs ranged from $800-$1700. Sorry, even FedEx is cheaper.”

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Posted 2 months ago

Hi Whitney, Thank you for your feedback. We understand how frustrating it must have been to repeatedly answer questions that could have been included when creating the listing. Details such as dimensions, weight, access requirements, property type, and preferred timeframe help transport providers assess capacity and provide more accurate quotes. Transport providers set their own prices based on their routes, availability, and operating costs, so quotes can vary considerably. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Megan

Posted 2 months ago

“Booked a delivery on multiple occasions told them the time I would like delivered after before acccepting the quote, agreed they could pick it up 2 days earlier to help them aslong as the delivery time was as requested, lo and behold day before delivery changed the time to suit themselves not me, had to take the day off work in order to get my item, shocking the whole reason I paid for delivery was so i wouldn’t need to take a day off to collect myself, absolute joke never again !!!”

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Posted 2 months ago

Hi Steven, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“85 Euro Vermittlungsgebühr von euch! Solche Abzocker unterstütze ich nicht! Einmal und nie wieder!”

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Posted 3 months ago

“I had to go through too many hoops to try to get it shipped to me took over seven business days and that’s with a holiday so almost 2 weeks to get the car and I couldn’t get no straight answer from anyone answers. The delivery driver it brought it was a number one give him five stars. He was excellent.”

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Posted 3 months ago

Hi Todd, I’m sorry to hear about your experience. That is not the level of service we like to see on the platform. We’re pleased to hear that the transport driver ultimately provided excellent service and delivered the vehicle safely. However, if you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 3 months ago

“Il faut revoir la qualité des chauffeurs.”

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Posted 4 months ago

“NOT FOR SINGLE BOXES! I bet this service is great for bigger jobs with furniture, machinery, or multiple boxes, but if you have just one piece, don't waste your time. Positives: the listing experience was a breeze and many quotes came back quickly and easy to find. The reason I'm writing this review is to spare anyone else the trouble if they're looking to ship a single box. I came to Shiply because I thought UPS was charging an ridiculously high price ($660) to ship a 48x24x21 inch, 79 Lb. box. Expecting to get a lower price, I was surprised to get quotes for double what UPS charges. The lowest quote being $1100. I don't see any advice on the shiply site regarding small items and wish I had spared myself the trouble knowing what I know now.”

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Posted 4 months ago

Hi, Sorry to hear about your experience. I understand how frustrating it must have been to receive a quote that felt unreasonable for your shipment. Transport providers on Shiply set their own prices based on factors such as route efficiency, availability, and demand. This can sometimes result in higher quotes, but you’re never obliged to accept any offer that doesn’t feel right. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com, and our team will be happy to assist. Kind Regards, Megan

Posted 4 months ago

“Have not had a quote since posting Truck sold”

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Posted 4 months ago

Hi, We're sorry to hear you haven't received any quotes yet. This can sometimes be due to the availability of transport providers on your specific route or the details of your listing. We'd recommend reviewing your listing to ensure all information is accurate and complete, as this can help attract more providers. If the issue persists, feel free to reach out to us at support@shiply.com, and we'll do our best to help. Kind Regards, Anne

Posted 4 months ago

“They gave me a heart attack, telling me the driver was on his way to pick up my car -- and that I had spoken to the shipping company and agreed to this -- when there was no one at the starting location to handle arrangements. The contract states that the details of the shipment will be discussed and agreed upon at some point after customer accepts the quote. Details were still being discussed when someone from the company decided to just go and pick up my car and claimed I'd agreed to it.”

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Posted 4 months ago

Hi Katherine, We're sorry to hear about this experience and completely understand how distressing that must have been. Transport providers are expected to confirm all arrangements with customers before proceeding. If you are disappointed with your transport provider, please leave a review on their Shiply profile so other users are aware of your experience. If your issue is not yet resolved, please don't hesitate to contact our friendly support team at support@shiply.com. We're happy to assist. Kind Regards, Megan

Posted 4 months ago

“Die optionale Versicherung, die nochmal die Hälfte des Transportpreises ausmachen würde, ist m. E. freundlich ausgedrückt absolut nicht gerechtfertigt.”

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Posted 5 months ago

“I used this company for a move from GA to NY via Shiply, and it was a nightmare. Be very careful: this was a classic bait-and-switch. After paying a booking fee with an agreed-upon remaining balance of $447, the driver demanded $700 for 'extra items'—yet he simultaneously refused to load many of those very same belongings, claiming there was no room. I ended up paying $655 just to get my delivery, which felt like being robbed, especially since I am now in a new state living without my necessities because so much was left behind. The level of service was nonexistent. My stepfather had to pack the entire truck himself because the driver claimed he 'didn't lift anything.' To make matters worse, the driver was dishonest; when he arrived in NY, he claimed he had done all the labor and told me my family was lying. He was unpunctual, inconsistent with his timing, and manipulative about pricing. I paid nearly $200 over my quote for a job that wasn't even half-finished. Save yourself the stress and the money—avoid this mover at all costs.”

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Posted 5 months ago

Hello, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note that we do not permit couriers to charge extra beyond the accepted quote, unless additional items, a change of address, or other conditions specified in their Terms and Conditions apply. The accepted price is what you are expected to pay and no more. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 5 months ago

“Der Transport war einwandfrei verlaufen; allerdings ist die Abwicklung noch nicht zu Ende gedacht bzw. nicht sehr Kundenfreindlich. Bis zur Bestätigung eines Gebotes weiß man nicht aus welchem Land das Transportunternehmen ist. Ich habe erst nach der Auftragsvergabe erfahren, dass es aus Polen kommt. Dann bekomme ich von dem Transportunternehmen eine Versicherungsbestätigung zugeschickt, von einem polnischen Versichere, den man nicht mal googeln konnte. Außerdem war der Versicherungsschutz auf Polen begrenzt. Wäre es tatsächlich zu einem Schaden gekommen, wüsste ich nicht an wen ich mich wenden sollte und ob es überhaupt erstattet werden würde. Für die Gebühren, die sich das Portal einbehält, sollte man mehr Transparenz und Sicherheit bitten können.”

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Posted 7 months ago

“These quotes to move one item cost more than the item itself and more than I found ony own.”

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Posted 7 months ago

Hi Ben, Thank you for your feedback. Our platform offers quotes from various providers, and prices can vary based on dimensions, availability, and job specifics. Providing dimensions helps ensure quotes are accurate and reflect the service you need. We appreciate you trying Shiply and hope we can better meet your needs in the future. If you decide to use our service again, contact support@shiply.com for guidance. Kind Regards, John

Posted 7 months ago

“Very responsive with communication when sending information to collect fees for services within minutes but when I requested status of a delivery or other questions it took hours or a couple of days.”

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Posted 7 months ago

Hi Larry, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“Shiply did a bad job, 6 days for payment check. Nowadays a no go. The transport company itself did a great job, so shiply 1 transport company 5 stars.”

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Posted 9 months ago

Hi, Sorry to hear about your experience. I understand how frustrating it can be to wait several days for payment checks to be completed. The payment verification period is in place for security and fraud prevention, but we understand it can feel slow, especially when the transport itself went smoothly. We’re glad to hear the transport company delivered a great service. If you have questions about a specific payment or booking, please email support@shiply.com, and we’ll be happy to look into it for you. Kind Regards, Steve

Posted 9 months ago

“Writing messages on shiply platform is terrible. Long texts not possible.. The booking period for the deposit takes far to long (10 days) and is unacceptable when you also consider the amount of commision. Process is not transparent to customer”

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Posted 10 months ago

Hi Simon, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you need help with your listing, have questions about a deposit, or want clearer details on any charges, please email support@shiply.com. Our team can review your booking and assist directly. Kind Regards, Anne

Posted 10 months ago

“Job accepted very quickly. Good price. End of positive feedback. The negative and the reason I won’t use this company again; communication very poor. I to push for responses. The main problem was finding out from the delivery driver he was alone and needed me to help him carry the sofa from his van into my home. Really?? When i explained I was unable to as I have an injured thumb he suggested we knock at a neighbours door… NO! In the end i had to help. I used my wrist to take the weight. Not good! Strangely I’ve had lots of communication since taking delivery regarding the payment of the balance!? Texts pinging through at 3am 😡”

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Posted 10 months ago

Hi Jude, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Shiply Reviews