Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,547 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Il faut revoir la qualité des chauffeurs.”

Helpful Report

Posted 1 day ago

“NOT FOR SINGLE BOXES! I bet this service is great for bigger jobs with furniture, machinery, or multiple boxes, but if you have just one piece, don't waste your time. Positives: the listing experience was a breeze and many quotes came back quickly and easy to find. The reason I'm writing this review is to spare anyone else the trouble if they're looking to ship a single box. I came to Shiply because I thought UPS was charging an ridiculously high price ($660) to ship a 48x24x21 inch, 79 Lb. box. Expecting to get a lower price, I was surprised to get quotes for double what UPS charges. The lowest quote being $1100. I don't see any advice on the shiply site regarding small items and wish I had spared myself the trouble knowing what I know now.”

Helpful Report

Posted 1 week ago

Hi, Sorry to hear about your experience. I understand how frustrating it must have been to receive a quote that felt unreasonable for your shipment. Transport providers on Shiply set their own prices based on factors such as route efficiency, availability, and demand. This can sometimes result in higher quotes, but you’re never obliged to accept any offer that doesn’t feel right. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com, and our team will be happy to assist. Kind Regards, Megan

Posted 1 week ago

“Have not had a quote since posting Truck sold”

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Posted 2 weeks ago

Hi, We're sorry to hear you haven't received any quotes yet. This can sometimes be due to the availability of transport providers on your specific route or the details of your listing. We'd recommend reviewing your listing to ensure all information is accurate and complete, as this can help attract more providers. If the issue persists, feel free to reach out to us at support@shiply.com, and we'll do our best to help. Kind Regards, Anne

Posted 2 weeks ago

“They gave me a heart attack, telling me the driver was on his way to pick up my car -- and that I had spoken to the shipping company and agreed to this -- when there was no one at the starting location to handle arrangements. The contract states that the details of the shipment will be discussed and agreed upon at some point after customer accepts the quote. Details were still being discussed when someone from the company decided to just go and pick up my car and claimed I'd agreed to it.”

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Posted 2 weeks ago

Hi Katherine, We're sorry to hear about this experience and completely understand how distressing that must have been. Transport providers are expected to confirm all arrangements with customers before proceeding. If you are disappointed with your transport provider, please leave a review on their Shiply profile so other users are aware of your experience. If your issue is not yet resolved, please don't hesitate to contact our friendly support team at support@shiply.com. We're happy to assist. Kind Regards, Megan

Posted 2 weeks ago

“Die optionale Versicherung, die nochmal die Hälfte des Transportpreises ausmachen würde, ist m. E. freundlich ausgedrückt absolut nicht gerechtfertigt.”

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Posted 1 month ago

“I used this company for a move from GA to NY via Shiply, and it was a nightmare. Be very careful: this was a classic bait-and-switch. After paying a booking fee with an agreed-upon remaining balance of $447, the driver demanded $700 for 'extra items'—yet he simultaneously refused to load many of those very same belongings, claiming there was no room. I ended up paying $655 just to get my delivery, which felt like being robbed, especially since I am now in a new state living without my necessities because so much was left behind. The level of service was nonexistent. My stepfather had to pack the entire truck himself because the driver claimed he 'didn't lift anything.' To make matters worse, the driver was dishonest; when he arrived in NY, he claimed he had done all the labor and told me my family was lying. He was unpunctual, inconsistent with his timing, and manipulative about pricing. I paid nearly $200 over my quote for a job that wasn't even half-finished. Save yourself the stress and the money—avoid this mover at all costs.”

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Posted 1 month ago

Hello, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note that we do not permit couriers to charge extra beyond the accepted quote, unless additional items, a change of address, or other conditions specified in their Terms and Conditions apply. The accepted price is what you are expected to pay and no more. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Der Transport war einwandfrei verlaufen; allerdings ist die Abwicklung noch nicht zu Ende gedacht bzw. nicht sehr Kundenfreindlich. Bis zur Bestätigung eines Gebotes weiß man nicht aus welchem Land das Transportunternehmen ist. Ich habe erst nach der Auftragsvergabe erfahren, dass es aus Polen kommt. Dann bekomme ich von dem Transportunternehmen eine Versicherungsbestätigung zugeschickt, von einem polnischen Versichere, den man nicht mal googeln konnte. Außerdem war der Versicherungsschutz auf Polen begrenzt. Wäre es tatsächlich zu einem Schaden gekommen, wüsste ich nicht an wen ich mich wenden sollte und ob es überhaupt erstattet werden würde. Für die Gebühren, die sich das Portal einbehält, sollte man mehr Transparenz und Sicherheit bitten können.”

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Posted 3 months ago

“These quotes to move one item cost more than the item itself and more than I found ony own.”

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Posted 3 months ago

Hi Ben, Thank you for your feedback. Our platform offers quotes from various providers, and prices can vary based on dimensions, availability, and job specifics. Providing dimensions helps ensure quotes are accurate and reflect the service you need. We appreciate you trying Shiply and hope we can better meet your needs in the future. If you decide to use our service again, contact support@shiply.com for guidance. Kind Regards, John

Posted 3 months ago

“Very responsive with communication when sending information to collect fees for services within minutes but when I requested status of a delivery or other questions it took hours or a couple of days.”

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Posted 3 months ago

Hi Larry, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Shiply did a bad job, 6 days for payment check. Nowadays a no go. The transport company itself did a great job, so shiply 1 transport company 5 stars.”

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Posted 5 months ago

Hi, Sorry to hear about your experience. I understand how frustrating it can be to wait several days for payment checks to be completed. The payment verification period is in place for security and fraud prevention, but we understand it can feel slow, especially when the transport itself went smoothly. We’re glad to hear the transport company delivered a great service. If you have questions about a specific payment or booking, please email support@shiply.com, and we’ll be happy to look into it for you. Kind Regards, Steve

Posted 4 months ago

“Writing messages on shiply platform is terrible. Long texts not possible.. The booking period for the deposit takes far to long (10 days) and is unacceptable when you also consider the amount of commision. Process is not transparent to customer”

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Posted 5 months ago

Hi Simon, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you need help with your listing, have questions about a deposit, or want clearer details on any charges, please email support@shiply.com. Our team can review your booking and assist directly. Kind Regards, Anne

Posted 5 months ago

“Job accepted very quickly. Good price. End of positive feedback. The negative and the reason I won’t use this company again; communication very poor. I to push for responses. The main problem was finding out from the delivery driver he was alone and needed me to help him carry the sofa from his van into my home. Really?? When i explained I was unable to as I have an injured thumb he suggested we knock at a neighbours door… NO! In the end i had to help. I used my wrist to take the weight. Not good! Strangely I’ve had lots of communication since taking delivery regarding the payment of the balance!? Texts pinging through at 3am 😡”

Helpful Report

Posted 5 months ago

Hi Jude, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 5 months ago

“Shiply ist zu teuer und nicht mal die Telefonnummer stimmt”

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Posted 7 months ago

“das system lässt keine Fragen zu, in welchen Euro Beträge sind, das ist völliger Schwachsinn, da ich mir nicht sicher sein kann ob meine Fragen richtig verstanden werden.”

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Posted 7 months ago

“If you discuss any numbers whatsoever such as measurements or weight, the algorithm accuses you of trying to send a phone number and interrupts the process.”

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Posted 7 months ago

Hi Casey, I'm sorry to hear about your frustration. To avoid this issue, please do not include dimensions when sending messages, as this gets detected by our system. Instead, please click "Edit" to update the listing with the correct dimensions. You can do many updates and changes directly through our website to ensure the process goes smoothly. If you need further assistance, our support team would be happy to help. Please reach out to us at support@shiply.com. Kind Regards, Megan

Posted 7 months ago

“Shiply needs to be clearer that all payment needs to go through shiply. The companies operating are quoting not knowing the fees that shiply has in order to do proper quoting.”

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Posted 7 months ago

Hi Mark, Sorry to hear about your experience. I completely understand how frustrating it must have been to feel unclear about how payments and fees are shown. To clarify, Shiply only collects the initial service fee (and any optional extras such as the Protection Plan) directly through our platform. The remaining balance is always paid directly to the transport provider. Providers submit quotes shown on Shiply, and while fees are displayed before you confirm, we understand that it can sometimes feel confusing. We are working to make this process clearer. If you need help understanding a quote or your listing, please contact us at support@shiply.com, and our team will be happy to assist. Kind Regards, Megan

Posted 7 months ago

“Poor communication and late delivery.”

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Posted 7 months ago

Hi Tim, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“I dont like that its a broker of a broker, and the middle man insinuated they can provide a service, but after you accept the quote, it can take weeks if not longer. If the quotes are not high enough, bid where you can back up your service and your driver are willing to make the trip. Id rather have upfront pricing than irreliable service And when I emailed Shiply I feel like i got the AI answer back.”

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Posted 8 months ago

Hi, Sorry to hear about your experience. I completely understand how frustrating it must have been to feel that you were dealing with a middleman rather than the actual driver, and to be left waiting after accepting a quote. Transport providers on Shiply are expected to quote only when they can carry out the job and to be transparent about their service. Our team is committed to providing direct assistance, and we’re happy to review your case further. If you need help with your listing or want us to look into this in more detail, please contact us at support@shiply.com. Kind Regards, Megan

Posted 8 months ago

“Very chaotic communication between bidders and myself - support of Shiply was weak!”

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Posted 8 months ago

Hi, Sorry to hear about your experience. I completely understand how frustrating it must have been to deal with confusing communication between providers and to feel unsupported. We always aim to make the process as clear as possible, and our support team is here to step in if communication becomes difficult or unclear. If you’d like help with your listing or have any questions about using the platform, please email us at support@shiply.com and we’ll be happy to assist. Kind Regards, Megan

Posted 8 months ago

“37€ en gastos de gestión me parece muy exagerado.”

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Posted 8 months ago

Shiply is rated 4.5 based on 43,547 reviews