Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,908 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,908 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 19th September 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“pas simple et lisible pour échanger avec les chauffeurs..”

Helpful Report

Posted 10 hours ago

“I dont like that its a broker of a broker, and the middle man insinuated they can provide a service, but after you accept the quote, it can take weeks if not longer. If the quotes are not high enough, bid where you can back up your service and your driver are willing to make the trip. Id rather have upfront pricing than irreliable service And when I emailed Shiply I feel like i got the AI answer back.”

Helpful Report

Posted 2 days ago

Hi, Sorry to hear about your experience. I completely understand how frustrating it must have been to feel that you were dealing with a middleman rather than the actual driver, and to be left waiting after accepting a quote. Transport providers on Shiply are expected to quote only when they can carry out the job and to be transparent about their service. Our team is committed to providing direct assistance, and we’re happy to review your case further. If you need help with your listing or want us to look into this in more detail, please contact us at support@shiply.com. Kind Regards, Megan

Posted 2 days ago

“Very chaotic communication between bidders and myself - support of Shiply was weak!”

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Posted 4 days ago

Hi, Sorry to hear about your experience. I completely understand how frustrating it must have been to deal with confusing communication between providers and to feel unsupported. We always aim to make the process as clear as possible, and our support team is here to step in if communication becomes difficult or unclear. If you’d like help with your listing or have any questions about using the platform, please email us at support@shiply.com and we’ll be happy to assist. Kind Regards, Megan

Posted 2 days ago

“37€ en gastos de gestión me parece muy exagerado.”

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Posted 1 week ago

“There is just no way to enter dimensions. It keeps telling that it is not allowed to share a phone number. Whatever you try, all the forms even with words like meters in between, it's just not possible. And for transport dimensions are very important obviously. Complaining isn't possible. Contact function doesn't work either.”

Helpful Report

Posted 2 weeks ago

Hi Jerre, I'm sorry to hear about your frustration. To avoid this issue, please refrain from including dimensions when sending messages, as our system detects them. Instead, please click "Edit" to update the listing with the correct dimensions. You can do many updates and changes directly through our website to ensure the process goes smoothly. If you need further assistance, our support team would be happy to help. Please reach out to us at support@shiply.com. Kind Regards, Anne

Posted 2 weeks ago

“Das Gute: Man findet jemanden, der einem sein Zeug von A nach B bringt. Das Schlechte: Die Seite ist unübersichtlich und sehr unkomfortabel, das machen andere besser (z. B. Kleinanzeigen). Wenn man den Anbietern zusätzliche Daten geben will, wird ein Betrugsversuch unterstellt, da man Kontaktdaten austauschen würde. Bei Auftragserteilung wird einfach der ganze Vorgang komplett gesperrt, bis die Provision bei Shiply angekommen ist. Die Bezahlung per Lastschrift erfolgt schleppend, was zu Verzögerungen beim Transport führt. Bei mir ging die Lastschrift erst auf Nachfrage raus (1 Woche!), das war viel zu spät für den eigentlich geplanten Termin. Erst wenn die Provision (das ist das Allerwichtigste!) bei Shiply angekommen ist, bekommt man die Kontaktdaten und kann Termine vereinbaren. Man kommt um Shiply nicht herum, aber es macht wirklich keinen Spaß! Mal sehen, ob ich dieses Mal einen Bestätigungslink für diese schlechte Bewertung bekomme. Letztes Mal tat sich nichts...”

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Posted 3 weeks ago

“Schlechte Kommunikation, zu lange Bearbeitungszeit bei Bankeinzug.”

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Posted 3 weeks ago

“I don’t understand why the platform generates a seemingly random quote that I need to accept before negotiating with individual shippers/movers. It’s very possible I could have found the right company using Shipley, but instead I found my inbox flooded with pushy messages urging me, before we could negotiate, to accept a quote that seemed 2 to 3 times too high. Huge turn-off.”

Helpful Report

Posted 1 month ago

Hi Danielle, Sorry to hear you were put off by the quoting process. I completely understand how frustrating it can be if the first quotes received feel higher than expected and communication seems pushy. Transport providers set their own prices, and customers are never obliged to accept a quote until they are comfortable. You can use the messaging system to clarify details and negotiate before committing to a booking, and we encourage providers to be transparent and respectful in their approach. If you need help with your listing or anything else, please contact us at support@shiply.com so that we can assist further. Kind Regards, Megan

Posted 1 month ago

“They deceive us a little when we take out insurance... they charge us, the customers, and the insurance is from the transport company...”

Helpful Report

Posted 1 month ago

Hi, Sorry to hear about your experience. Transport providers on Shiply may offer their own coverage, but we always advise customers to confirm the exact details of that coverage directly with the provider before booking. In addition, we offer an optional Protection Plan at checkout for added peace of mind during transit. If you’re having trouble filing a claim with your transport provider, please contact us at support@shiply.com and we’ll do our best to assist. Kind Regards, Anne

Posted 1 month ago

“This is a shipping broker's broker. In other words you pay an extra $100 to have them help find a shipping broker who will then find an actual shipper who picks your items up for transport. Sure everyone needs to make some $ but if you get a quote for $850 your gonna be paying more like $1000, if the load is picked upon time. Storage fees rack up if there's a delay in pickup and you'll be the 1 paying for it. So if your good with that, it's just what you're looking for. I'll go directly to a transporter from now on.”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear the experience didn’t meet your expectations. Shiply is a transport marketplace where independent transport providers quote directly for your job—there’s no middleman after your quote is accepted. The fee you pay at the point of booking is Shiply’s only charge, and the remainder goes directly to your chosen transport provider. We understand direct arrangements work better for some, but we’re here to help if you choose to use the platform again in future. If you require additional assistance or have further concerns, please don't hesitate to contact us at support@shiply.com. We're here to help. Kind Regards, Anne

Posted 1 month ago

“They never came to pick up my motorcycle. Waisted my time. I had to totally start over.”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 2 months ago

“Shiply ist eine Plattform, die sich um nichts kümmert oder verantwortlich fühlt. Als Kontaktanbahnung ganz nett, aber überzeugend ist Shiply nicht”

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Posted 3 months ago

“I have no idea what Shiply actually did. I spoke with Shiply first and they connected me with RDa Transport but then an Advanced Auto Carrier transporter showed up and he said a company called Trusty Transport sent him to take the bike. The Advanced driver, George, did a very good job securing the bike and delivering it, on time.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review and for sharing your experience with us. I'm glad to hear the bike was delivered safely and on time, and that the driver handled it professionally. If you need further assistance or have more concerns, please don't hesitate to reach out at support@shiply.com. We're here to help. Kind Regards, Steve

Posted 3 months ago

“ne repond clairement pas aux questions posés”

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Posted 3 months ago

“Vous avez exclu de votre plateforme un transporteur très efficace, fiable et sympathique et je ne comprends pas votre démarche. d'où ma note excellente pour le transporteur et ma mauvaise note pour vous. Cela est totalement injustifié car son travail est parfait.”

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Posted 3 months ago

“Zero communication. Yes I got my delivery however, no time frame for pick up. Was told would get a 4-5 hour window for delivery. Got a call they were here and had to leave work. Contracted with rda transport yet paper work from a totally different company. I do not recommend”

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Posted 4 months ago

“Nur für die Vermittlung 30 Euro ist nicht gerechtfertigt!”

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Posted 4 months ago

“Il est impossible de savoir quelles sont les sociétés qui répondent aux annonces et de communiquer directement avec elles ; d'où malentendus et ambiguités.”

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Posted 5 months ago

“The app is so frustrating. You can't have meaningful communication and confirmation. You just have to enter your credit card and pray. No thank you.”

Helpful Report

Posted 5 months ago

Hi, I'm sorry to hear that you found the app frustrating to use. We understand how important it is to have clear communication and confidence in your booking before making a payment. While we do require payment of the deposit to confirm a booking, you're encouraged to message transport providers beforehand to ask any questions and clarify details. We know this process isn’t perfect, and we’re actively working to improve the overall user experience, including communication features. If you have any specific concerns or need help navigating the platform, please don’t hesitate to reach out to us at support@shiply.com. Kind Regards, Steve

Posted 5 months ago

“No proper vetting of the dozens of suppliers reaching out every 10 minutes, no proper way to actually view all of my quotes, & the fee was outrageous. Had to muddle through to find a good provider, but didn’t even get to view every quote because of the poor or even faulty website design”

Helpful Report

Posted 5 months ago

Hi, I'm sorry to hear about your experience. We're always working to improve the platform, and feedback like yours helps us identify where changes are needed. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. If you weren’t able to view all your quotes or felt the interface didn’t meet your expectations, we’d love to hear more at support@shiply.com so we can investigate and help where possible. Kind Regards, Anne

Posted 5 months ago

Shiply is rated 4.5 based on 45,908 reviews