Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“They never came to pick up my motorcycle. Waisted my time. I had to totally start over.”

Posted 5 days ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 3 days ago

“Shiply ist eine Plattform, die sich um nichts kümmert oder verantwortlich fühlt. Als Kontaktanbahnung ganz nett, aber überzeugend ist Shiply nicht”

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Posted 2 weeks ago

“I have no idea what Shiply actually did. I spoke with Shiply first and they connected me with RDa Transport but then an Advanced Auto Carrier transporter showed up and he said a company called Trusty Transport sent him to take the bike. The Advanced driver, George, did a very good job securing the bike and delivering it, on time.”

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Posted 2 weeks ago

Hi, Thank you for your review and for sharing your experience with us. I'm glad to hear the bike was delivered safely and on time, and that the driver handled it professionally. If you need further assistance or have more concerns, please don't hesitate to reach out at support@shiply.com. We're here to help. Kind Regards, Steve

Posted 2 weeks ago

“ne repond clairement pas aux questions posés”

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Posted 2 weeks ago

“Vous avez exclu de votre plateforme un transporteur très efficace, fiable et sympathique et je ne comprends pas votre démarche. d'où ma note excellente pour le transporteur et ma mauvaise note pour vous. Cela est totalement injustifié car son travail est parfait.”

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Posted 1 month ago

“Zero communication. Yes I got my delivery however, no time frame for pick up. Was told would get a 4-5 hour window for delivery. Got a call they were here and had to leave work. Contracted with rda transport yet paper work from a totally different company. I do not recommend”

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Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 month ago

“Nur für die Vermittlung 30 Euro ist nicht gerechtfertigt!”

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Posted 2 months ago

“Il est impossible de savoir quelles sont les sociétés qui répondent aux annonces et de communiquer directement avec elles ; d'où malentendus et ambiguités.”

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Posted 2 months ago

“The app is so frustrating. You can't have meaningful communication and confirmation. You just have to enter your credit card and pray. No thank you.”

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Posted 2 months ago

Hi, I'm sorry to hear that you found the app frustrating to use. We understand how important it is to have clear communication and confidence in your booking before making a payment. While we do require payment of the deposit to confirm a booking, you're encouraged to message transport providers beforehand to ask any questions and clarify details. We know this process isn’t perfect, and we’re actively working to improve the overall user experience, including communication features. If you have any specific concerns or need help navigating the platform, please don’t hesitate to reach out to us at support@shiply.com. Kind Regards, Steve

Posted 2 months ago

“No proper vetting of the dozens of suppliers reaching out every 10 minutes, no proper way to actually view all of my quotes, & the fee was outrageous. Had to muddle through to find a good provider, but didn’t even get to view every quote because of the poor or even faulty website design”

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Posted 2 months ago

Hi, I'm sorry to hear about your experience. We're always working to improve the platform, and feedback like yours helps us identify where changes are needed. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. If you weren’t able to view all your quotes or felt the interface didn’t meet your expectations, we’d love to hear more at support@shiply.com so we can investigate and help where possible. Kind Regards, Anne

Posted 2 months ago

“I feel that it would be in the best interest for Shiply to collect the funds in advance and then give the clients a code to give to the shipper when the delivery arrives to prevent possible fraud between the parties. For example our shipper, that we choose, indicated to me that he had been burned several times by clients and I think that's sad. However in the meantime I wasn't feeling too comfortable paying him directly, in full, until my shipment arrived. Anyway in our case we worked things out and I would definitely use him again. He was very professional.”

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Posted 3 months ago

Hi, I appreciate your feedback and completely understand your concerns about payment security. At the moment, payments outside of the deposit are made directly to the transport provider, but we understand how a secure payment release system could add an extra layer of protection for both parties. Your suggestion is valuable, and I’ll pass it along to the relevant team for consideration. In the meantime, we always recommend discussing payment terms with your transport provider in advance to ensure both parties feel comfortable with the arrangement. If you have any further questions or need assistance, please contact us at support@shiply.com. Kind Regards, John

Posted 3 months ago

“Horrible website. Doesn't convey info inputted to the vendors. They ask all the same questions the website should ask for but does not. Cannot communicate anything with numbers for it thinks it's a phone number and that's not allowed. In all very difficult to use.”

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Posted 3 months ago

Hi Joe, I’m sorry to hear that you found the website difficult to use. Shiply does collect and share key details with transport providers, but they may still ask follow-up questions to confirm specifics before finalizing the transport. To avoid this issue with inputting numbers, please do not include dimensions when sending messages, as our system detects this as a phone number. Instead, please click "Edit" to update the listing with the correct dimensions. For security reasons, phone numbers and direct contact details are not allowed until after booking to ensure communication happens within the platform. If you have any specific concerns or need assistance, please email us at support@shiply.com. We’d be happy to help. Kind Regards, Anne

Posted 3 months ago

“I received a number of quotes to transport a motorcycle from Spain to UK. I chose a quote of 655 GBP. I accepted the quote, Shipley asked me to pay 165 GBP to release the contact information. The transport company´s fee is 490 GBP. Shipley get 165 GBP. This is 33% fee, an outrageous amount to act as a computerised agent middleman. OK, it is efficient, but the fee is exhorbitant.”

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Posted 4 months ago

Hi Mark, We appreciate your feedback, and I understand your concerns regarding the fees on Shiply. We feel that our commission rates are fair and reflect good value. This fee helps us maintain the platform and provide support services. However, we understand that not all our customers feel the same way, and we appreciate the feedback. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“trop lent”

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Posted 4 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

“It was helpful for getting lots of competitive quotes, but drivers were v slow to respond especially after the first message or two. Poor communication caused major inconvenience downstream so - not recommended for that reason.”

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Posted 5 months ago

Hi, We’re glad to hear you found the competitive quotes helpful, but we’re sorry to learn about the communication issues with transport providers. While response times can vary between providers, we always encourage clear and prompt communication to ensure a smooth process. We appreciate your insight and will continue working to improve the experience. If you need any assistance, feel free to reach out to support@shiply.com. Kind Regards, Anne

Posted 5 months ago

“Shiply has a BIG problem with dishonest brokers who will offer you a price, have you wait the maximum allowed pickup days (1-5) then turn around with cookie cut excuses about driver issues. In addition, these SCAMMING brokers will try to get you to pay additional money to what was quoted. Shipy currently have no mechanism place to stop of discourage this behavior so it continue to happen to customers trying to move their cars. I know because it happened to me 2 times in a 2-week span, AMERICAN_WHEELS & Supertransport786 who still have not refunded my booking fee. Shiply's refund process is very slow and they have method to ensure that you receive the booking fee. I will be deleting my account after this review never to return to this platform”

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Posted 5 months ago

Hello Owen, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things that are stated on their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit or relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 5 months ago

“I coordinated a GUARANTEED pick up and gave them two days in which to complete the pickup. Pickup was supposed to be early in the morning. It was a no-show in the morning. Was told driver was there…he was not. Said driver would be there late afternoon. Driver never showed up. Ruined my ship opportunity. This was my second attempt using Shipley. Do not recommend.”

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Posted 5 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 5 months ago

“Placed order which was fine then received confirmation but after that no contact from courier via email and phone numbers don't work to contact them. Then 8 days later a different courier name to booked txt and wasn't sure if spam then collected item again no contact number. Item did arrive but not impressed with the service.”

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Posted 6 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 6 months ago

“Hi Such waste of time and very disappointed.. People send quote and then when I accepted they told me they can’t do this .. and prices been given mistakenly or error… I am very frustrated.. and this the case always … please tell your drivers and peoples when they gives prices then please stick with there words and prices… please … Thanks”

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Posted 7 months ago

Hi Shazi, We’re sorry to hear about your experience and understand how frustrating it must have been. While we work to ensure transport providers offer accurate quotes, prices can sometimes change if all the details of the job aren’t fully specified upfront. To avoid this in the future, we recommend including as much detail as possible about the items to be moved, such as dimensions, weight, collection/delivery specifics, and any other requirements. This helps providers give a more accurate quote and reduces the chances of errors or changes later on. If you encounter further issues, please feel free to contact our support team at support@shiply.com, and we’ll be happy to assist you. Kind Regards, Steve

Posted 7 months ago

“This was my first time using Shipley and I appreciated the ability to receive quotes from different carriers for the timeframe I needed my vehicle item picked up. It was great that there were so many shipping options available that the customer could check out each company’s reviews before accepting who they wanted to contract with. For that reason, I would recommend this company. However, upon acceptance, their contracted carrier (Load-Makers) initially informed me that their drivers usually take 1-5 days for pickup. I informed Load-makers that I needed my item picked up on a specific date and they had agreed they would make every attempt to have a driver there on that date. They later informed me that yes, they could have someone there that day, but it was now GOING TO COST MORE than I was originally quoted. Due to the short time to find another carrier, I was obligated to pay the extra charge on top of the quote I had accepted. This decision severely eroded my respect for Shiply’s network of carriers. I did not feel that I had requested any additional items, didn’t change either address or any other thing that was stated in their Terms and Conditions. Additionally, the driver was late picking up my item which became an inconvenience with me having to make multiple trips to the pickup location. For this reason, I submit an overall negative review to make other customers aware of these unfair practices and poor customer service.”

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Posted 9 months ago

Hi, Thank you for sharing your feedback. We're glad to hear that you appreciated the variety of quotes and options Shiply offers for selecting a transport provider. However, we are sorry to hear that your experience with the selected carrier (Load-Makers) fell short of your expectations, especially regarding the additional costs and delays you encountered. We strive to ensure transparency and reliability across our network of transport providers, and we understand the frustration of unexpected charges and inconveniences. We recommend leaving feedback for the specific transport provider so other customers know about this issue. If you have any other concerns or questions, please don't hesitate to contact us at support@shiply.com. Kind Regards, John

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews