Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,960 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 24th September 2025

392

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ed was an excellent contractor. He was attentive to specific requests and carried out his task with enthusiasm, thoroughness and great humor. Cannot recommend more highly and will only use his service when I need the same again. Thank you Shiply for facilitating this.”

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Posted 2 days ago

“Alles prima!”

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Posted 2 days ago

“We chose Marcin's moving service for the full package, despite it not being the cheapest option, and found the decision to be entirely worthwhile and an excellent value for money. Marcin and his team, including competent members like Adam and Patrick, were consistently punctual, supplied generous packing materials, and packed every item meticulously. For our stressful cross-country move with a two-month-old, Marcin quickly took charge of the extensive packing, offering constant reassurance and minimizing disruption by addressing one room at a time. The team efficiently handled furniture disassembly and loading, and the complimentary three nights of storage gave us crucial extra travel time. Upon delivery, they treated our property respectfully, placed items exactly where requested without question, and immediately reassembled the furniture. Based on this professional and thoughtful experience, we strongly recommend their full packaging service.”

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Posted 3 days ago

“Very convenient, serious website”

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Posted 3 days ago

“Fast, useble, really nice.”

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Posted 3 days ago

“Great company to work with. They really do make it easy to get your vehicle transported without hiccupps.”

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Posted 3 days ago

“Very fast and great service”

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Posted 3 days ago

“Great Experience”

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Posted 3 days ago

“I would have given 5 stars but you can tell you get many automated quotes. I would rather real humans reach out with quotes and questions.”

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Posted 3 days ago

“Perfect partner”

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Posted 3 days ago

“Gregory was awesome Job done in a timely manner.”

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Posted 3 days ago

“Great way for me to ship a chair to Australia.”

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Posted 3 days ago

“Okay okay okay”

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Posted 3 days ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 days ago

“I had a very frustrating experience with Shiply. I used their platform to book a delivery, choosing a provider that was highly rated with lots of positive reviews. I promptly paid the delivery company £45 directly, as instructed. Just a couple of hours later, I received an email from Shiply saying that the delivery company had been suspended for fraud and that they advised I not go ahead with the shipment. No further explanation was given, and although they claimed the company had been locked out of the site, I was still receiving messages from them through Shiply. This is incredibly misleading and concerning. Shiply offered no compensation whatsoever for the money I had already sent, despite the fact that their platform connected me to a now-banned, potentially fraudulent company. I was left out of pocket and had no choice but to re-list the job. To make things worse, the second time around I was offered the option to buy "Shiply Protection" — something that was not available to me during the original booking. It feels like I was pushed into rebooking just so I would pay for their insurance. If that option had been available the first time, I might not have lost the £45. All in all, I’m extremely disappointed. There seems to be little to no accountability for what happens on their platform, and users are left to deal with the fallout. I won’t be using Shiply again.”

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Posted 3 days ago

Hi Katie, Sorry to hear about your experience. That is not the level of service we like to see on the platform. To clarify, Shiply can only refund the deposit paid through our platform; payments made directly to a transport provider aren’t handled by us and would need to be reclaimed from them. If you’d like, we can either relist your job with a new provider or process a refund of your Shiply deposit. We suspend providers when activity breaches our rules to protect customers, and we recommend filing a police report for any suspected fraud. For assistance with relisting or arranging a deposit refund, please email us at support@shiply.com. Kind Regards, John

Posted 3 days ago

“Brilliant service, great Comms , could not of asked for more,thank you”

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Posted 3 days ago

“Nach annahme eines Angebot´s dauert es 3 Tage bis die Anzahlung an Shiply angekommen ist (Sepa Lastschriftmandat). Es ist in den 3 Tagen nicht möglich die Spedition zu kontaktieren. Es dauert einfach zu lange. Der Transport musste schnell gehen. Bitte ändern Sie es und bieten Sie Zahlungen mit Paypal an! Ansonsten ist die Webseite gut und einfach gestaltet.”

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Posted 3 days ago

“Tutto ok. +++++”

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Posted 4 days ago

“Wasted a whole day waiting for the delivery. No time slot was given, although their arrangement prior to my accepting their quote was that a 3 hour time slot would be given and 30 minutes prior to delivery, but there was neither. No answered telephone calls, until after 2pm and an eventual answered telephone call with the office saying that the company did not have my phone number. The two delivery drivers were exhausted when they eventually arrived at almost 8 o`clock in the evening. A whole working day lost in what is one of the most important weeks of my year. The stress of an American answerphone message is mind boggling and very different from the promises I received prior to accepting their quote. No complaints about the delivery drivers; they were delightful.”

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Posted 4 days ago

Posted 3 days ago

“Rob was excellent, great communication, went above and beyond, would highly recommend and definitely would use again”

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Posted 4 days ago

“All good thanks”

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Posted 4 days ago

Shiply is rated 4.5 based on 45,960 reviews