Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,501 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,501 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Shiply 5 star review on 2nd October 2026

403

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a very simple process. My product was delivered within 5 or 6 days of my very first contact. Communication occured throughout the entire process. I will definitely use their services again.”

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Posted 3 days ago

“Très pratique. A recommander.”

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Posted 3 days ago

“The shipment was late. The boat was damaged by the shippers.”

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Posted 3 days ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 days ago

“This particular company is very excellent. I was expecting my car delivered on Friday. I can’t imagine they rang to inform me to expect it on Thursday instead…I’m really happy I chose them !”

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Posted 3 days ago

“Alles Bestens”

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Posted 3 days ago

“Todo correcto. Muy contento.”

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Posted 3 days ago

“muy comodo y facil de usar”

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Posted 3 days ago

“I couldn't of picked a better firm for delivering my boat from reading to Stockport they were very professional by keeping you updated with what was what,times where to be and when, infact on the morning of delivering my boat by the time I got there it was already Craned into the water there a no messing about and get things done delivery company I highly recommend to everyone”

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Posted 3 days ago

“Es grato ver que hay tantos transportistas dispuestos para hacer un porte con unos precios medianamente razonables, gracias.”

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Posted 3 days ago

“Very disappointed with Shiply and the lack of support when something goes wrong. I specifically used Shiply because I thought it would give me more reassurance and protection than simply finding an unknown transport company and dealing with them directly. Unfortunately, my Antique Clock arrived damaged. I've spent the last two weeks trying to get the transport provider to take responsibility and resolve the issue, without success. I eventually contacted Shiply expecting them to step in and help. Their response was essentially that they're only a “neutral venue” connecting customers with transport providers and aren't involved in disputes between the two parties. I find that extremely disappointing. I found the company through Shiply, booked the job through Shiply and paid a deposit through Shiply. Yet when the delivery went wrong, I was effectively told the dispute was between me and the transport provider. Shiply did contact the provider and ask them to respond, but beyond that I've been left to sort it out myself. If I'd realised that this was the level of support available when something went wrong, I would have questioned what benefit there was in using Shiply rather than arranging a transport company directly. Based on my experience, I wouldn't use Shiply again.”

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Posted 3 days ago

Hi, I’m sorry to hear about the damage to your antique clock and the difficulty you’ve had resolving the matter with the transport provider. Shiply is an online marketplace connecting customers with independent transport providers. The provider is responsible for carrying out the agreed service and addressing damage resulting from transportation. Our support team can assist by contacting the provider and facilitating communication, but we cannot issue compensation on the provider’s behalf. We understand that this may not be the level of involvement you expected when using the platform, and we appreciate your feedback. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Steve

Posted 2 days ago

“Quick and easy service. Thanks”

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Posted 4 days ago

“Very nice company do deal with, staff were a pleasure to work with!!...very efficient and helpful A++++ good price, thanks guys”

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Posted 4 days ago

“Alles hat wunderbar geklappt!”

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Posted 4 days ago

“Very disappointed with Shiply and the lack of support when something goes wrong. I specifically used Shiply because I thought it would give me more reassurance and protection than simply finding an unknown transport company and dealing with them directly. Unfortunately, my Yamaha Clavinova piano arrived damaged and with parts missing. I've spent the last two weeks trying to get the transport provider to take responsibility and resolve the issue, without success. I eventually contacted Shiply expecting them to step in and help. Their response was essentially that they're only a “neutral venue” connecting customers with transport providers and aren't involved in disputes between the two parties. I find that extremely disappointing. I found the company through Shiply, booked the job through Shiply and paid a deposit through Shiply. Yet when the delivery went wrong, I was effectively told the dispute was between me and the transport provider. Shiply did contact the provider and ask them to respond, but beyond that I've been left to sort it out myself. If I'd realised that this was the level of support available when something went wrong, I would have questioned what benefit there was in using Shiply rather than arranging a transport company directly. Based on my experience, I wouldn't use Shiply again.”

Helpful Report

Posted 4 days ago

Hi Ross, I’m sorry to hear about the damage to your Yamaha Clavinova and the difficulty you’ve had getting the transport provider to resolve the issue. Shiply is an online marketplace connecting customers with independent transport providers. The provider is responsible for carrying out the agreed service and addressing damage or missing items resulting from the transport. Our support team can help by contacting the provider and facilitating communication, but we cannot make a determination or issue compensation on the provider’s behalf. We understand why this level of involvement may have fallen short of what you expected when booking through the platform, and we appreciate your feedback regarding the support available when a delivery goes wrong. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, John

Posted 3 days ago

“Einfache und gut geführte Dateneingabe, gute Angebote und Begleitung durch den Prozess.”

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Posted 4 days ago

“Great service. Tony got back to me right away every time I had a question. No hidden fees or surprises.”

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Posted 5 days ago

“Very expensive fees that shiply charge and want extra for insurance when the courier should surely have his own insurance??”

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Posted 5 days ago

Hi, Thank you for your feedback. Shiply charges a separate platform fee for facilitating the booking, while the transport provider sets the price for the transport service itself. The Shiply Protection Plan is optional and separate from any insurance or cover held by the transport provider. Transport providers are responsible for maintaining any insurance required for the work they carry out, while the Protection Plan provides additional cover subject to its own terms. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 3 days ago

“Web sencilla de manejar y muy completa”

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Posted 5 days ago

“**★★★★★ Absolut empfehlenswert!** Der Transport unseres Heizohack Hackschnitzlers von Kiel bis in die Oberpfalz verlief rundum perfekt. Die Kommunikation war von Anfang an freundlich, schnell und zuverlässig, und Abholung sowie Lieferung erfolgten pünktlich wie vereinbart. Besonders hervorzuheben: Der Trailer war so ausgelegt, dass der Traktor beim Be- und Entladen direkt mit auffahren konnte. Dadurch ging die Entladung unglaublich schnell und völlig unkompliziert vonstatten. Das Gerät wurde fachgerecht gesichert und kam trotz der langen Strecke ohne den kleinsten Kratzer an. Hier sind echte Profis am Werk, die auch mit schweren landwirtschaftlichen Maschinen bestens umgehen können. Preis und Leistung stimmen voll und ganz. Jederzeit wieder – vielen Dank für den top Service!”

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Posted 5 days ago

“BE WARNED: Shiply offers NO SUPPORT if your item is damaged, EVEN IF you have bought Shiply's cover, UNLESS YOU CLAIM WITHIN 24hrs of delivery. There is NO dispute resolution service if a courier trashes or loses your items and fails to settle. Shiply will NOT hold that company to any claims of protection they make on Shiply's platform in order to win your business. And Shiply hides the courier's real business name, meaning you CANNOT INDEPENDENTLY VERIFY the insurance cover or T&Cs offered by the courier. Shiply's cover was useless in my case (this I discovered to my cost) because naturally I FIRST went directly to the courier with the issue (within 24hrs) and it took longer than 24hrs to establish that they were not going to settle for the damage fairly. My only advice for those shippling valuable items is to AVOID SHIPLY AT ALL COSTS. Get quotes direct from couriers and check their T&Cs and cover levels (e.g. check they provide like-for-like cover for brand new or pristine high-end items). After many years of using Shiply, my trust has been destroyed.”

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Posted 5 days ago

Hi, I’m sorry to hear about the damage to your item and the difficulties you experienced when trying to resolve the matter. The Shiply Protection Plan is subject to specific terms and reporting requirements, including time limits for notifying us of damage. We understand how frustrating it is to learn that a claim cannot proceed because you did not notify us within the required timeframe, especially when you initially tried to resolve the issue directly with the transport provider. Transport providers remain responsible for the service they carry out and for addressing damage caused during transportation. If you are having difficulty resolving a damage claim directly with the provider, our support team can help you contact them and review the available information. If you need further assistance, please contact our support team at support@shiply.com. Kind Regards, Anne

Posted 5 days ago

Shiply is rated 4.5 based on 44,501 reviews