Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,767 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“used it several times”

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Posted 1 year ago

“Exceptionally good communication and delivered on time at short notice.”

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Posted 1 year ago

“Gave my old SUV to my son. As he lives 3 hours away in a rural area, I’d have no way to get home after dropping off the car. JimmyCs from Shiply picked up the car at my house when he said he would, and dropped it off when he said he would. Good communications, clean modern trailer, and I’d use again. Five stars out of five. Thank you!”

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Posted 1 year ago

“J’ai fait transporter un tracteur same et keti mon interlocutrice a été extraordinaire rassurante professionnelle m’a informé à chaque étape Bravo keti transport nickel”

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Posted 1 year ago

“Ripped me off. Had to cancel job only 10 months after booking it and would not refund.”

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Posted 1 year ago

Hi Neil, Our team has already processed your refund. If you haven’t received it yet, we recommend checking with your payment provider or bank directly, as it may take a few business days to be reflected. If you have any other concerns or need further assistance, please contact us at support@shiply.com. Kind Regards, Megan

Posted 11 months ago

“Very reliable and efficient. Gave me a very competitive price which I was more than happy with. Kept me updated throughout the process, my goods were delivered in perfect condition. I would definitely use them again. Thank you so much its nice to deal with a trustworthy business.”

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Posted 1 year ago

“+ 123 + 456 + 789 +”

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Posted 1 year ago

“Todo muy fácil y a un buen precio.”

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Posted 1 year ago

“Tres utile.”

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Posted 1 year ago

“Fastline did an excellent job in picking up an awkward item (disabled raising loo seat) and bringing it from Wakefield to Norfolk, after we bought it on eBay. Whereas several other companies were reluctant to comply with the strict but long (6.5hrs) daily availability of the seller (the warehouse of a hospice), Fastline were happy to do so, and remained true to their word. Natalia on the phone was excellent and called to advise us of delivery time with a two-hour window, which they hit on the nose. Wouldn't hesitate to use them again.”

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Posted 1 year ago

“They were quick to respond to every question I had! (I had a bunch 😂). They took great care of my vehicle as it was being transported. ✅”

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Posted 1 year ago

“I should have done more research before selecting this company. I didn’t realize my initial deposit went to shiply until the actual company called and asked me for a deposit. I also didn’t know that companies have different rules for customers they get using shiply and they do not outline those rules upfront for consumers.”

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Posted 1 year ago

“Muy bien el envio”

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Posted 1 year ago

“Great communication pick up and delivery on time without any problems . Driver was a great help would highly recommend”

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Posted 1 year ago

“Parfait roues reçu en très bon état 👍”

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Posted 1 year ago

“Je ne connaissais pas Shiply, je suis tombé sur leur site par hasard, et je suis très satisfait de l'expérience ! Je ferai appel à eux dorénavant !”

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Posted 1 year ago

“Excellent and Prompt service”

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Posted 1 year ago

“Really EXCELLENT! Delivered everything. Great communication for traffic delay. I HIGHLY RECOMMEND!”

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Posted 1 year ago

“First class great communication all the way Chaise lounge arrived in perfect condition Great value service , highly recommend this company and would definitely use again Don’t hesitate just let them take the hassle of collecting and delivering, very nice , friendly gentleman who delivered Thank you”

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Posted 1 year ago

“I had to urgently rebook a delivery after the original driver cancelled last minute and then stopped responding entirely. Thankfully, the new driver I found was excellent — responsive, professional, and handled the urgent delivery flawlessly on short notice. Shiply, however, has been a massive letdown. Their phone lines are disabled, and the only support option leads to a decades-old-looking ticketing system that promises a reply within 6 hours. It’s now been 21 hours since I submitted my ticket — at least over 8 business hours — and I’ve still heard nothing. I don’t understand how a company that facilitates time-sensitive deliveries can offer zero customer support outside standard office hours — and even during those hours, doesn’t seem to respond at all. I’m now left wondering whether I’ll ever get my deposit back for the original delivery, let alone any compensation for the extra cost I had to pay to rebook last minute. Extremely disappointed. What is the point of Shiply? Might as well respond to ads in the paper for all the support they seem to provide with the process.”

Helpful Report

Posted 1 year ago

Hi Neil, Thank you for your review, and I’m sorry to hear about the experience you’ve had, especially during an urgent delivery situation. We’re glad your second driver was reliable, but we completely understand how frustrating it is when your original provider cancels and support feels out of reach. We no longer offer phone support, and all assistance is now provided via email to ensure proper documentation and follow-up. To get help, email our team directly at support@shiply.com. Our team has now processed your refund. Thanks for your understanding and patience. Kind Regards, Anne

Posted 1 year ago

Shiply is rated 4.5 based on 43,767 reviews