Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,021 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“schnell und gut”

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Posted 3 hours ago

“verry good”

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Posted 4 hours ago

“Es sehr unkompliziert”

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Posted 8 hours ago

“very quick multiple operators to chose from.”

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Posted 12 hours ago

“Badly programmed page. Confusing what you have to enter when. Input labels are for weight but the unit label is a length unit. Things pop up and block screen. It is not clear that you can enter all your items later and don't need to do it in the first. Algorithm to detect phone numbers to circumvent is way too sensitive and does not allow you to add sizes. And the design is dated.”

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Posted 18 hours ago

Hi, Sorry to hear about your experience. I understand how frustrating it must have been to encounter issues with the page layout, input labels, and messaging restrictions while trying to complete your listing. Your feedback regarding the weight/unit labels, pop-ups blocking the screen, phone number detection, and the overall design is very helpful. Issues like these are important for us to review so we can improve the platform. If you need help with anything else, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 4 hours ago

“Really easy to use. Listed my job to move 3 pieces of furniture from London to Liverpool. Received several reasonable quotes, picked one and the job was completed within 2 days.”

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Posted 1 day ago

“Fantastic First Class service, car delivered the day after arranging collection. If I ever need to have a car moved again you will be my first choice.”

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Posted 1 day ago

“App muy útil. Dionisio, el profesional que contratamos hizo un trabajo estupendo.”

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Posted 1 day ago

“I was able to ship two pieces of family furniture, rocking chair and a wooden chest from Florida to California fairly affordably. It just so happened there was a load leaving about two hours after I accepted the quote so the whole process was really fast. Luckily I was in Florida and flying back to LA because The stuff was delivered really fast. It was direct. Great communication from ship X driver. There was a mechanical issue with the truck but this wasn’t a rush for me so it didn’t matter and it was obvious my stuff was in exactly the same spot in the truck wrapped up in blankets even though it sat at a repair yard for a couple days. Really nice people and really nice communication and my stuff arrived perfectly fine. Definitely five star.”

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Posted 1 day ago

“Nice, i love it.”

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Posted 1 day ago

“Great experience getting some personal items down to my family from New York to Florida… Took excellent care of our packages and gave us plenty of updates as they traveled… Highly recommend”

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Posted 1 day ago

“Absolut perfekt. Jederzeit wieder”

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Posted 1 day ago

“Shippers never pick up. This is a waste of time.”

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Posted 2 days ago

Hi Wayne, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 day ago

“Good communication”

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Posted 2 days ago

“got a car chassis picked up off them delivered same day could not fault them spot on”

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Posted 2 days ago

“Great communication and service, transportation companies can be very up-and-down. This company was very direct very communicative and very to the point loved doing business with them.”

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Posted 3 days ago

“What I liked: great platform to receive several offers wiht competitive prices, helpful reviews to get an impression of quality of service provider, and I found a reliable shipping company which did the job well. What I didn't like: I paid the downpayment via bank transfer as I didn't want to use my credit card. It took more than a week to process the transfer on Shiply's side after payment from my side. Only then could I reach the shipping company to agree on shipping dates. Luckily it was not a time sensitive shipment. The slow processing is not great customer service in an era of fast payment options ...”

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Posted 3 days ago

Hi, Sorry to hear about the delay with the bank transfer. I understand how frustrating it can be when payment processing slows down the next steps in arranging a shipment. Bank transfers can sometimes take longer to verify compared with card payments, as they require manual confirmation on our side before the booking can proceed. That said, we appreciate your feedback about the processing time and will continue working to improve the experience. If you ever need help with a booking in the future, please contact support@shiply.com, and our team will be happy to assist. Kind Regards, Megan

Posted 1 day ago

“Great service!”

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Posted 3 days ago

“Rien à dire tout est parfait”

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Posted 3 days ago

“Muy bien, muchas ofertas.”

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Posted 3 days ago

Shiply is rated 4.5 based on 43,021 reviews