Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,014 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,014 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“App muy útil. Dionisio, el profesional que contratamos hizo un trabajo estupendo.”

Helpful Report

Posted 1 hour ago

“I was able to ship two pieces of family furniture, rocking chair and a wooden chest from Florida to California fairly affordably. It just so happened there was a load leaving about two hours after I accepted the quote so the whole process was really fast. Luckily I was in Florida and flying back to LA because The stuff was delivered really fast. It was direct. Great communication from ship X driver. There was a mechanical issue with the truck but this wasn’t a rush for me so it didn’t matter and it was obvious my stuff was in exactly the same spot in the truck wrapped up in blankets even though it sat at a repair yard for a couple days. Really nice people and really nice communication and my stuff arrived perfectly fine. Definitely five star.”

Helpful Report

Posted 1 hour ago

“Nice, i love it.”

Helpful Report

Posted 5 hours ago

“Great experience getting some personal items down to my family from New York to Florida… Took excellent care of our packages and gave us plenty of updates as they traveled… Highly recommend”

Helpful Report

Posted 18 hours ago

“Absolut perfekt. Jederzeit wieder”

Helpful Report

Posted 22 hours ago

“Shippers never pick up. This is a waste of time.”

Helpful Report

Posted 23 hours ago

Hi Wayne, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 35 minutes ago

“Good communication”

Helpful Report

Posted 1 day ago

“got a car chassis picked up off them delivered same day could not fault them spot on”

Helpful Report

Posted 1 day ago

“Great communication and service, transportation companies can be very up-and-down. This company was very direct very communicative and very to the point loved doing business with them.”

Helpful Report

Posted 2 days ago

“What I liked: great platform to receive several offers wiht competitive prices, helpful reviews to get an impression of quality of service provider, and I found a reliable shipping company which did the job well. What I didn't like: I paid the downpayment via bank transfer as I didn't want to use my credit card. It took more than a week to process the transfer on Shiply's side after payment from my side. Only then could I reach the shipping company to agree on shipping dates. Luckily it was not a time sensitive shipment. The slow processing is not great customer service in an era of fast payment options ...”

Helpful Report

Posted 2 days ago

Hi, Sorry to hear about the delay with the bank transfer. I understand how frustrating it can be when payment processing slows down the next steps in arranging a shipment. Bank transfers can sometimes take longer to verify compared with card payments, as they require manual confirmation on our side before the booking can proceed. That said, we appreciate your feedback about the processing time and will continue working to improve the experience. If you ever need help with a booking in the future, please contact support@shiply.com, and our team will be happy to assist. Kind Regards, Megan

Posted 31 minutes ago

“Great service!”

Helpful Report

Posted 2 days ago

“Rien à dire tout est parfait”

Helpful Report

Posted 2 days ago

“Muy bien, muchas ofertas.”

Helpful Report

Posted 2 days ago

“Wow what a service turns ups on time really cares about the item being moved and constantly checks the load as he’s travelling nothing is to much trouble I couldn’t recommend this guy even I will definitely be using his services again thankyou”

Helpful Report

Posted 2 days ago

“Contact réactif, prix compétitif, sympathique. Respect de ses propositions et des horaires. Tout s’est passé impeccablement et de façon fluide. Voiture reçue sans souci, et très satisfaite de mon transfert. Je recommande vivement.”

Helpful Report

Posted 2 days ago

“Buen servicio”

Helpful Report

Posted 2 days ago

“Très bien.”

Helpful Report

Posted 2 days ago

“Good portal to find a good, fast and professional carrier for a good price.”

Helpful Report

Posted 2 days ago

“Thank you for your job”

Helpful Report

Posted 3 days ago

“Todo correcto”

Helpful Report

Posted 3 days ago

Shiply is rated 4.5 based on 43,014 reviews