Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 42,844 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 42,844 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 12th February 2026

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service”

Helpful Report

Posted 14 hours ago

“Maravillosa aplicación que hace posible lo imposible!”

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Posted 17 hours ago

“I strongly recommend that you avoid this declining facility. It has recently disposed of its telephone support to a lengthy time wasting dormant email support system which doesn’t work and causes all sort of frustration, especially as its operating software is past its sell by date and full of errors. It is likely seeking new owners but in the meantime potential customers are left in limbo when they experience even a simple problem. Communication is less frequent by staff that have been deliberately trained to delay, in the hope that complaints go away, they don’t, the customer goes away instead. Unless this Micky Mouse organisation reassesses its approach to the market and becomes customer focused it will wither on the vine.”

Helpful Report

Posted 19 hours ago

Hi Bill, I'm sorry to hear that you’ve had a frustrating experience. I understand how important timely support and reliable systems are, especially when arranging shipments. While we currently operate primarily via email support, this approach allows us to maintain a clear written record of cases and ensures queries are directed to the correct team for review. We recognise that response times and platform usability are critical, and we take feedback like yours seriously as part of ongoing improvements to the service. If you’re experiencing a specific issue, please email support@shiply.com with full details so we can review your case directly and assist further. Kind Regards, Anne

Posted 15 hours ago

“Good working of the service. Clear and easy to use”

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Posted 22 hours ago

“Fast service the only problem they Shipley took a or should I say demanded there payment NOW with a credit card ,then they wanted another partial payment with zelle venmo or something no credit card beware”

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Posted 1 day ago

“Very profesional experience”

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Posted 1 day ago

“Service fiable et responsable, je le recommande vivement.”

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Posted 1 day ago

“Good perfect”

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Posted 1 day ago

“Excellent service, polite, prompt, fair price and very knowledgeable on the classic cars. I have used them a number of times now.”

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Posted 1 day ago

“Tbont91 is the best courier by a long shot he was fast did what he promised would happily use him to collect items again you know when you've found a good courier top guy much appreciated”

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Posted 1 day ago

“I had a car shipped during a snow event. The shipment was delayed due to weather. Shiply did all they could to keep me informed as to the timeline. The car arrived in perfect condition. The price was reasonable and the driver was professional. I would use shiply again.”

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Posted 1 day ago

“Top Service preis Leistungs Verhältnis war super kahm pünktlich und hat uns stets über den transport auf dem laufenden gehalten auf jedenfalls weiter zu entpfehln nochmals danke”

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Posted 1 day ago

“Herrvorragendes Preis-/Leistungsverhältnis. Ich komme gerne auf Sie zurück, falls es bei mir in Zukunft wieder etwas zu transportieren gibt.”

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Posted 1 day ago

“Booker a car Transfer from Munich to Berlin a week out of the date - immediately got several offers and the actual transfer worked out perfectly.”

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Posted 2 days ago

“Our Courier was Shorts and Hamza and his team were very professional collecting a very large sectional sofa, they communicated well and very polite, they were well priced and the whole collection and delivery went very smoothly. I would highly recommend them and would use them again.”

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Posted 2 days ago

“All great! I have selected Trusted Trans on this platform to move an upright piano for the very affordable price and the service provided by them has been brilliant. Quick, efficient, effective, reliable and the piano was still tuned after the transportation. I strongly suggest this professional and if I'll have some needs in the future, I'll be very glad to use their services.”

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Posted 2 days ago

“fast service, good price”

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Posted 2 days ago

“Shiply failed to properly vet its carriers, Stellar Logix disappeared after taking the deposit, and the delivery company repeatedly lied about delivery timelines while breaking every promise made. The car arrived about 10 days late with one key missing, roughly 200 extra miles added, dirtied despite being clean at pickup, and we were forced to pay more than the agreed quote. This entire process was dishonest, unprofessional, and stressful, and I would strongly advise anyone to avoid all companies involved.”

Helpful Report

Posted 3 days ago

Hi, I'm very sorry to hear about your experience and the issues you’ve described. I understand how stressful it is when a shipment does not go to plan, particularly when timelines and agreed terms are not met. If a transport provider has failed to deliver the agreed service, changed the price after acceptance, or if there are concerns regarding missing items or vehicle condition, please email support@shiply.com with full details, including photos (if available), the booking reference, and a summary of what occurred. Our team can review the case, confirm the status of your deposit, and advise on the appropriate next steps. If you believe a provider has acted dishonestly or breached platform rules, this will also be investigated internally. Kind Regards, John

Posted 15 hours ago

“Super Plattform. Einfache Handhabung. Verlangt aber vom Anbieter relativ hohe Gebühr.”

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Posted 3 days ago

“Very fast and effective. No issues whatsoever and very professional.”

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Posted 3 days ago

Shiply is rated 4.5 based on 42,844 reviews