Shiply Reviews - Read 25,998 Genuine Customer Reviews | www.shiply.com

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Merchant Metrics


Shipping & Delivery
delivery methods	Own Driver, Courier
average delivery time	Next Day
on-time delivery	Greater than 91%
accurate and undamaged orders	Greater than 92%
Customer Service
communication channels	Email, Telephone, Live Chat
queries resolved in	Under an hour
customer service	4.29 out of 5

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street

Write Your review

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“I felt that by going through Shipley I would avoid the less professional car transport companies. However, this was not the case. My car was damaged, late and most of the time I did not know where was. It was a stressful situation and the communication with the company I chose was very poor. Shipley should vet their companies more carefully”

Posted 2 days ago

Hi,

I am sorry that your experience was not a positive one.

Shiply act as a neutral venue, a platform where users and transporters can meet and enter into their own negotiations.

We vet all the transport providers before they are allowed to operate on the Shiply platform. We verify their ID, proof of address, and insurance details.

If transport providers fail to provide these, they will not be allowed to register with us.

We operate a fulltime customer service team so please try and get in touch again between the hours below if you want to discuss this further.

We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com

Kind Regards,
Anne

Posted 1 hour ago

“Well done Shipley for creating a great service.”

Posted 2 days ago

“Received quotes within minutes .”

Posted 2 days ago

“Booked car freight with Shiply on the promise that as soon as a deposit was paid, I would be provided with the transport provider's details. A week later and still nothing, including numerous unanswered service requests that I lodged with Shiply. I was finally refunded my deposit after lodging a PayPal dispute. Throughout and even now, I have still not heard a peep from Shiply - no apology, no explanation. At least they refunded the deposit however it took me chasing it up through PayPal (thank goodness this is how I paid!). Meanwhile, I wasted a week waiting on the promise of a service delivery that never came.”

Posted 2 days ago

Hi,

I am sorry that your experience was not a positive one.

I am glad that your deposit has now been successfully refunded.

I hope this one incident has not deterred you from using Shiply again in the near future.

If there is anything else we can do for you please get in touch.

We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com

Kind Regards,
Anne

Posted 1 hour ago

“Super easy to use. Very good offers.”

Posted 2 days ago

“Very unreliable collected my shipping since August up to today 6/12/19 it has not delivered . They can't pick calls very horrible .”

Posted 2 days ago

Hi Okwuchi,

I am sorry that your experience was not a positive one.

Shiply do not do any of the transporting ourselves. We are not a transporter, nor do we act as a broker or agent for the transporters on the platform.

Please leave a review for the transporter on their individual Shiply profile so that other users can benefit from your experience.

We operate a fulltime customer service team so please try and get in touch again between the hours below.

We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com

Kind Regards,
Anne

Posted 1 hour ago

“They were very kind and helpful, but they arrived with 90 minutes of delay. It's probably best to double check with them whether they think they will arrive on time or to avoid peak hours entirely.”

Posted 2 days ago

“excellent service”

Posted 2 days ago

“Found a company that delivered all my furniture efficiently and at a great price”

Posted 2 days ago

“The couriers were 1st class, Shipley has never ever let me down thank you”

Posted 3 days ago

“Shiply was helpful in finding the courier we used to transport some sofas we brought online, the company we used were great but shiply doesn't offer a service to pay the courier online the remaining fund which I think would be helpful to users.”

Posted 3 days ago

“I recently had a need to have a chair picked up from Reading in Berkshire and delivered to Beccles in Suffolk. I was left with no other option but to engage the services of a Courier. I received several ridiculous quotations until I came across Shiply. Their price was sensible and fair. I was pleasantly surprised to find that the service I received was top class. My chair was picked up and delivered within a two hour time slot at both ends. No hanging around all day waiting, like most courier services. This is a first class courier service who charge very reasonable prices and are very dependable. I would highly recommend them to anyone in need of such a service. Thank you. A very satisfied customer.”

Posted 3 days ago

“Excellent format, very helpful to find a courier”

Posted 3 days ago

“it all went as planned, manythansk”

Posted 3 days ago

“1st class service, will definitely use again.”

Posted 3 days ago

“Good value easy to use and reliable 👍”

Posted 3 days ago

“Excellent service and platform would highly recommend to anyone needing items delivered.”

Posted 3 days ago

“fantastic service great communication would definitely recommend”

Posted 3 days ago

“Really easy to use website with lots of businesses quoting within a very short span of time. I was able to communicate easily with my chosen courier and found the whole experience really positive. I will definitely use Shiply again.”

Posted 3 days ago

“This is better than sliced bread. What a brilliant idea and a total game-changer. I used Shiply for the first time a couple of weeks ago and not only did it save me a fortune, but the website and booking process was a doddle. Bye bye DPD, Parcelforce, and DHL. Hello Shiply.”

Posted 3 days ago

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Shiply is rated 4.62 based on 25,998 reviews