Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,661 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,661 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Alles bestens, gerne wieder.”

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Posted 1 hour ago

“Kein Kontakt kein Deutsch nach4 Tagen immer noch keine Rückmeldung Anzahlung wird auch nicht bearbeitet der Service hat sich deutlich verschlechtert wenn man das überhaupt noch Service nennen kann”

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Posted 1 hour ago

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Posted 1 hour ago

“Es estupendo haber encontrado un transportista tan profesional y eficiente como ale23 a través de Shiply. No se puede pedir más.”

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Posted 3 hours ago

“I don’t understand why the platform generates a seemingly random quote that I need to accept before negotiating with individual shippers/movers. It’s very possible I could have found the right company using Shipley, but instead I found my inbox flooded with pushy messages urging me, before we could negotiate, to accept a quote that seemed 2 to 3 times too high. Huge turn-off.”

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Posted 4 hours ago

“good done”

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Posted 6 hours ago

“Everything good”

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Posted 11 hours ago

“Works perfectly fine. Got enough quotes, good overview for comparison and first communication with companies.”

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Posted 11 hours ago

“Seat picked on arranged day - great service and communication”

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Posted 12 hours ago

“Seat picked on arranged day - great service and communication”

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Posted 12 hours ago

“Great customer service, and friendly staff. Felix (driver) was great !”

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Posted 20 hours ago

“Great attitude, kept me up to speed. Delivered with care, at satisfactory price. Very helpful. Will happily work with this gentleman again.”

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Posted 22 hours ago

“My experience with Roads captains America was awful, they delayed my pickup which was supposed to happen between as early as 8/8 and NO LATER than 8/12 because of home possession by new owners, until 8/14 because they didn't even start to schedule pickup until 8/13. Their communication lacked at all times, I even reached out 3x after 8/8 to prompt them along and just kept getting told 'they'll confirm once they schedule a driver' knowing full well my car HAD to be picked up no later than 8/12. I had to arrange to leave the car somewhere else, drive it there before we started our move across the country. Roads captains America then offered me a small discount (not even 5%) but didn't communicate that to the driver, whom then wouldn't release my car to me UNLESS I PAID HIM CASH ON THE SPOT. Roads captains America also confirmed with me that paying by venmo was acceptable since I have just moved States and whom I bank with doesn't exist in Tennessee. So I had to ask a family member to withdraw cash for the driver to release my car to me. I tried calling shiply and was told to call roads captains America directly, which I did, but also couldn't couldn't get a hold of anyone. Do not use this company.”

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Posted 1 day ago

“Great service and always responsive”

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Posted 1 day ago

“I chose this company over many others due to their positive reviews. However, my experience was the complete opposite. 3 days went by before they found a driver. They rushed me to send information over to driver, but I could not give driver information without first having a certificate of insurance and sending in the waiver of liability with hired company name (they did not have this information yet, since dispatch didn't find a driver.). Once driver received information, they mentioned driver turned it down after not being able to make an appointment after 3 PM. Later that evening (after 6:30 PM), they claimed to found another driver and needed the SAME information I've emailed them. I send it, but they forward me a certificate of insurance of the driver from April 2025 (although policy effective date showed current, the certificate of insurance date should always be the date you request. Driver's insurance could have cancelled by then and using the same COI. Sure enough, I looked FMCSA and it was showing pending cancellation). However, they called and ensure me driver insurance was active and vehicle would be picked up today. I follow-up with them from 11 AM-1PM since we're now on the 4th business day. No information that driver picked my vehicle up. After I request cancellation of service, the manager learned driver had unexpected incident with truck (flat tire) and couldn't get vehicle until Monday. Did I mentioned the dispatchers kept increasing their prices once they found a driver. The dispatchers mentioned the driver would not accept the pricing of the initial quote accepted and asked for an increase. I would not trust this company. I am now paying storage fees until vehicle is picked up from lot.”

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Posted 1 day ago

“THEY SOLE MY $497 DEPOSIT MONEY”

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Posted 1 day ago

“Hat alles super geklappt! Vielen Dank”

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Posted 2 days ago

“Total waste of time made an excuse and let me down do not use horrible man”

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Posted 2 days ago

“No I dont want to!!”

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Posted 2 days ago

“Most disrespectful, time wasting service I have evet dealt with. It took one and a half day of my time, waiting for a driver who didn't arrive. Either mobile was turned off, or not picking up. Driver didn't call as promised, then on successful contact driver gave new possible arrival and failed terribly. Never contacted back to say what the situation is and why is he late. I waited 1 and a half hour passed the agreed time and still no message or any contact. I had to leave and some half an later, a driver called - I'm here, 2 hours late! adding, "I'm not complaining" when challenged. How do you think does that feel? And obviously, what he supposed to collect, was not collected.”

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Posted 2 days ago

Shiply is rated 4.5 based on 45,661 reviews