Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,359 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,359 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked great easy and met our needs”

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Posted 2 hours ago

“Hat alles super geklappt.”

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Posted 21 hours ago

“Bei Shiply habe ich einen Autotransport in Auftrag gegeben. Es hat alles schnell und reibungslos geklappt. Kann ich sehr empfehlen.”

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Posted 21 hours ago

“Communication was great and they took care of all my requests. Will definitely use the service again if I need to ship anything!”

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Posted 21 hours ago

“Great experience. They picked up my motorcycle in 1 day and I had it the next day. Sonila did a fantastic job of communicating and was very helpful. Highly recommend this company.”

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Posted 1 day ago

“Would not recommend them! when something goes wrong their insurance policy wont protect you”

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Posted 1 day ago

Hi Filip, I’m really sorry to hear you had a disappointing experience with the Protection Plan. While we understand how frustrating it can be when things don’t go as expected, our Protection Plan does have specific terms and conditions, including reporting timeframes and verification requirements. You can review the full policy here: https://www.shiply.com/protection-plan-terms If you believe your claim was handled incorrectly or would like us to take another look, please don’t hesitate to email us at support@shiply.com. We’d be happy to help. Kind Regards, Megan

Posted 1 day ago

“I recently was going to use this company to pick up a truck to deliver. The person on the other end decided to not sell the vehicle. I put a request in for my deposit refund and my phone number. A representative did call as soon as I said refund was needed, she said she call back. I've never heard back and I've not recieved my refund and there's no number to call them. Lesson learned if you don't got a phone number to call don't use them. I've asked around and others say they are well known for that and if your car gets damaged I hear they don't respond to any of that either. I didn't wanna leave this review but since no communication and after all the bs I'd stay away from this company! If I could get a refund I'd be a lil more happy!!!!! It's been 3-4 weeks know since I have sent request emails ect”

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Posted 1 day ago

Hi Brent, Apologies for the delay and the frustration caused. Please note that we no longer offer phone support, and the best way to get help is by emailing support@shiply.com. Our team aims to respond to all enquiries as quickly as possible. I can confirm that our team has now processed your deposit refund. If you require any additional assistance, please don't hesitate to email us at support@shiply.com. We’re here to help. Kind Regards, Megan

Posted 1 day ago

“After attempting to move my items with another service that fell through AFTER we were under contract, I was SO GLAD to find Shiply. The platform is easy to use, and since the shippers are hungry for jobs, I could choose from many options to find the best fit for my move. The company I went with was professional, communicative, and accomodating. I would definitely use Shiply again to ship large items across the country.”

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Posted 1 day ago

“Gute Plattform um Beifracht zu versenden”

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Posted 2 days ago

“Very satisfied.”

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Posted 2 days ago

“Völlig unkompliziert”

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Posted 2 days ago

“Amazing, great service, brilliant price highly recommend”

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Posted 2 days ago

“Todo ok perfecto”

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Posted 2 days ago

“Got off off to a rough start when the initial transport company did a bait/switch on pricing. Shiply cancelled the shipment and provided an immediate refund on my deposit. On the relist, I had an amazing company that picked up my motorcycle the next day and I had the bike the day after. Great experience.”

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Posted 2 days ago

“Service was good, he was bit late but always kept me informed.”

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Posted 2 days ago

“Shiply managed to get me a great quote from. We one removal company. I have to say this company was fantastic. So helpful and quick. Highly recommended them.”

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Posted 2 days ago

“Very friendly, quick respond to my questions, good communication and handled my fragile item carefully! Highly recommended!”

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Posted 2 days ago

“Muy contento con todo”

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Posted 3 days ago

“Got the job done! Great communication and reasonable price. Will use again”

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Posted 3 days ago

“RAS - RAS RAS”

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Posted 3 days ago

Shiply is rated 4.5 based on 45,359 reviews