Shiply Reviews - Read 28,505 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.22 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street

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Shiply 5 star review on 15th January 2021

Anonymous

Anonymous // 01/01/2019

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“They won't give you money back if they can't deliver.”

Posted 2 days ago

“I have used Shiply a few times now, and they have been very good in getting a provider to do the work, the people have been very professional and efficient, combined with excellent prices, its proved to be a cost effective way to get the motorbikes i need , thank you Shiply 👍😁”

Posted 2 days ago

“Had a bike transported. Good service on the website and excellent service by the person who moved the bike”

Posted 2 days ago

“very good and no pressure to do anything just pick the courier you like.”

Posted 2 days ago

“shiply was so easy to use.
quotes were great - a real surprise
and we had great service. It definitely pays to put the request in early and be patient before accepting the 1st bid that comes in.”

Posted 2 days ago

“Great response form reliable couriers. Would happily use again.”

Posted 3 days ago

“Very friendly, stress free delivery”

Posted 3 days ago

“Super happy with this service. Simple with excellent results. Will use again!”

Posted 3 days ago

“Great service and communication. My motorbike was transported and delivered with no problem. I would definitely recommend this service.”

Posted 3 days ago

“Waited 2 weeks (my maximum allowable time) to find out the day before pickup they were going to collect between 9pm and midnight!! Absolute nonsense of a time. Spent about 2 hours trying to get through on the phone with the most annoying waiting message that predicts a wait time of 1 minute regardless of queue length (both times it was 25-35 minutes wait).
Had to rearrange pickup for 2 days later to get a reasonable time so they ultimately missed the 2 week delivery window I had. I thought going with a more independent company would give a better service but I found it very stressful and difficult. It may of been covid/NY related I don't know but I obviously don't care as I pay for a service and expect better than I received, there are no excuses and it is when things go wrong you find out how good a company/service actually is”

Posted 3 days ago

“As a person new to this area, I found Shiply confusing. I didn’t realize upfront it wasn’t a shipping company, but a referral company with little service. You just get a ton of emails from a ton of random contractors with little information. It ended up working out but the whole process felt very unsecured.”

Posted 3 days ago

“Fabulous service, quick and simple to use, great range of quotes come through 24 hours.”

Posted 3 days ago

“Great reliable service. I would recommend and use again!”

Posted 3 days ago

“Excellent service. Easy to book collections and deliveries. Will use again.”

Posted 3 days ago

“Drivers were fantastic it took a good while to get my items through the front door and they stayed until the job was done. Great service as always”

Posted 3 days ago

“the transporter dissapeared first his telephone number then later also his mail

i did not trust it so i had to look furthrer”

Posted 4 days ago

“The Shiply Safe_For_You team delivered my sons bike on time with regular updates as to when it was arriving. Could not ask for more.”

Posted 1 week ago

“Terrible expérience !!!! Après avoir versé le dépôt et accepté le devis le transporteur ma mémé en bateau plus 1 mois et toujours rien ! De plus impossible de recevoir mon acompte verser. Le service consommateur est encore plus terrible que le transport !!! 8 e-mail *(CAR PAS DE TELEPHONE), toujours la même réponse SANS REPONDRE A MA QUESTION : COMMENT A ETE FAIT MON RENBOURSEMENT ?
PLUS JAMAIS NE PRENEZ PAS LEURS SERVICE”

Posted 1 week ago

Bonjour Sylvain,

Merci de votre commentaire.

Je suis désolé que votre expérience n'ait pas été positive.

Veuillez contacter notre équipe d’assistance pour que nous puissions vous aider avec ceci.

Vous pouvez nous contacter à support-fr@shiply.com

Cordialement,
Juliette

Posted 5 days ago

“Quick, clear and fair quotes.
Would recommend without hesitation.”

Posted 1 week ago

“Great service first class would use again”

Posted 1 week ago

Shiply is rated 4.60 based on 28,505 reviews